Hope someone can help me, I am trying to fix my dad's laptop, he has a dell Inspiron m5040.
When I turn it on, I get the message 'windows is loading files' then it goes to a screen which says 'windows failed to start. A recent hardware or software change may be the cause' I am given am option to either launch startup repair or start windows normally, but both of these bring me back to the same page.
I have tried starting in safe mode but this also takes me to the same page.
Any ideas much appreciated.