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trying to recover my husbands laptop keep getting error 117

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Hi, His laptop is an emachine. Tried to completely restore back to factory. Had to order recovery disk. The recovery makes it all the way to 100% and then gives me an error 1117. Don't know if its the disk or his hard drive. What can I do?
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Hello Yvonnealishious :welcome:

Why did you Factory Reset it in the first place?

I think the Error 1117 might be a hard drive issue. Check the state of your hard drive using SeaTools for DOS

It should pass both the short test and the long test. The long test will take a while.

If you want to recover data from the PC, you can use a Linux Live CD.
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