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Turbo Tax Install Error


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#1
jbljohn

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Trying to install 2013 Turbo Tax from CD. Running Windows XP sp3. I get Error Message and Turbo Tax tries to fix. Quickly fixes: Fix File and Folders; Fix Registry Permission; and Toggle Windows Installer but then takes 45 minutes to Fix .Net Framework 4.0. After this repair is complete I try to re-install and get the same results.

Think my question is how do I repair .Net Framework 4.o
Thanks!
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#2
SleepyDude

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Hi,

Try to reinstall Net Framework 4 again
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#3
jbljohn

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Reinstall of Net Framework 4 indicates repairs successful. Tried to run program again and same results. Ideas? Thanks! Error code is 1603 "Windows Installer Error"

Edited by jbljohn, 11 January 2014 - 02:07 PM.

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#4
SleepyDude

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Reinstall of Net Framework 4 indicates repairs successful. Tried to run program again and same results. Ideas? Thanks! Error code is 1603 "Windows Installer Error"

Hi,

Microsoft have some tips to solve that error here.
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#5
jbljohn

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Sleepy, I'm a little overwhelmed by the Microsoft link you sent me. Any chance that if I go to My C drive - Properties - Tools - then select this option "will check volume for errors" and I select "Automatically Fix file system errors" would help. Would running this do possible damage? Otherwise I think I'll wait until Monday and contact Intuit Turbo Tax for support by phone. Thanks!

Edited by jbljohn, 11 January 2014 - 04:35 PM.

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#6
jbljohn

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In trying to find out what version of Microsoft .NetFramework I have. I went to my Add/Delete Folder in Control Panel. I found that I have the following versions on my computer:
1. Microsoft .NET Framework 2.0 Service Pack 2
2. Microsoft .NET Framework 3.0 Service Pack 3
3. Microsoft .NET Framework 3.5 Service Pack 1
4. Microsoft .NET Framework 4 Client Profile
5. Microsoft .NET Framework 4 Extended

Should I delete some of these?
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#7
SleepyDude

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Should I delete some of these?


No let them alone. If they are installed it's because some programs need them and because all the versions are independent it's normal to have several installed.

Edited by SleepyDude, 12 January 2014 - 06:24 AM.

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#8
SleepyDude

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Sleepy, I'm a little overwhelmed by the Microsoft link you sent me. Any chance that if I go to My C drive - Properties - Tools - then select this option "will check volume for errors" and I select "Automatically Fix file system errors" would help. Would running this do possible damage? Otherwise I think I'll wait until Monday and contact Intuit Turbo Tax for support by phone. Thanks!


Checking the disk for errors will not do any harm but most likely will not fix nothing in this case.

Let me try to help applying the Microsoft fix.

Please execute the "Step-by-step instructions with pictures for how to turn Simple File Sharing off" steps from 1 to 3 only.

Let me know when you have done that.
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#9
jbljohn

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Intuit indicated that it may take several times running their "fix". I ran it three more times and am now getting Error Code 65535. I have run Malware and TFC.exc (TFC indicates I am an Administrator) Should I still proceed with "Turn Simple File Sharing Off" in light of this new Error Code? Thanks!
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#10
SleepyDude

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Intuit indicated that it may take several times running their "fix". I ran it three more times and am now getting Error Code 65535. I have run Malware and TFC.exc (TFC indicates I am an Administrator) Should I still proceed with "Turn Simple File Sharing Off" in light of this new Error Code? Thanks!


Error 65535: Unexpected error is a generic TurboTax for Windows installation error with multiple causes.

Its a generic error related to the Windows Installer that we need to fix first.

Try to install the last version of Windows Installer from here.

Let me know if it install OK or if you got an error post the error code.
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#11
jbljohn

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Just to be clear - I should select this download WindowsXP-KB942288-v3-x86.exe from the link you provided?

Edited by jbljohn, 12 January 2014 - 10:55 AM.

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#12
SleepyDude

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Just to be clear - I should select this download WindowsXP-KB942288-v3-x86.exe from the link you provided?


Yes please.
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#13
jbljohn

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Done! What next please?
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#14
SleepyDude

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Done! What next please?


Installed without errors?

Try to install the program again, if doesn't work execute the following:

Download MiniToolBox and save the file to the Desktop.
Run the tool, check the following options:
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size
Click on Go.

Post the resulting log in your next reply.
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#15
jbljohn

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Tried to re-install - Unsuccessful. Here is log from MiniToolBox.
MiniToolBox by Farbar Version: 18-12-2013
Ran by Owner (administrator) on 12-01-2014 at 17:45:44
Running from "C:\Documents and Settings\Owner\My Documents\Downloads"
Microsoft Windows XP Home Edition Service Pack 3 (X86)
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (01/11/2014 11:33:36 PM) (Source: Application Hang) (User: )
Description: Hanging application iexplore.exe, version 8.0.6001.18702, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (01/04/2014 11:23:33 AM) (Source: Application Hang) (User: )
Description: Hanging application iexplore.exe, version 8.0.6001.18702, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (01/04/2014 11:23:33 AM) (Source: Application Hang) (User: )
Description: Hanging application iexplore.exe, version 8.0.6001.18702, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (12/27/2013 02:51:53 PM) (Source: Application Hang) (User: )
Description: Hanging application qw.exe, version 20.1.8.6, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (11/21/2013 09:33:24 PM) (Source: Application Hang) (User: )
Description: Hanging application iexplore.exe, version 8.0.6001.18702, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (11/20/2013 11:14:29 PM) (Source: Application Hang) (User: )
Description: Hanging application qw.exe, version 20.1.8.6, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (11/13/2013 09:46:00 PM) (Source: Application Hang) (User: )
Description: Fault bucket -1939574096.

Error: (11/13/2013 09:45:53 PM) (Source: Application Hang) (User: )
Description: Hanging application qw.exe, version 20.1.8.6, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (11/11/2013 08:19:12 AM) (Source: Chrome) (User: NT AUTHORITY)
Description: Chrome has encountered a fatal error.
ver=30.0.1599.101;lang=;id=;is_machine=1;oop=1;upload=1;minidump=C:\Program Files\Google\CrashReports\f8932c9e-455f-4ad4-8532-3dc344ff18d2.dmp

Error: (11/10/2013 10:47:21 AM) (Source: Application Hang) (User: )
Description: Fault bucket 1180947459.


System errors:
=============
Error: (01/12/2014 03:29:45 PM) (Source: Service Control Manager) (User: )
Description: The SSPORT service failed to start due to the following error:
%%2

Error: (01/12/2014 03:29:45 PM) (Source: Service Control Manager) (User: )
Description: The mrtRate service failed to start due to the following error:
%%2

Error: (01/12/2014 03:29:43 PM) (Source: 0) (User: )
Description:

Error: (01/12/2014 03:29:43 PM) (Source: 0) (User: )
Description:

Error: (01/12/2014 03:29:43 PM) (Source: 0) (User: )
Description:

Error: (01/12/2014 09:08:36 AM) (Source: Service Control Manager) (User: )
Description: The SSPORT service failed to start due to the following error:
%%2

Error: (01/12/2014 09:08:36 AM) (Source: Service Control Manager) (User: )
Description: The mrtRate service failed to start due to the following error:
%%2

Error: (01/12/2014 09:08:29 AM) (Source: 0) (User: )
Description:

Error: (01/12/2014 09:08:29 AM) (Source: 0) (User: )
Description:

Error: (01/12/2014 09:08:29 AM) (Source: 0) (User: )
Description:


Microsoft Office Sessions:
=========================
Error: (01/11/2014 11:33:36 PM) (Source: Application Hang)(User: )
Description: iexplore.exe8.0.6001.18702hungapp0.0.0.000000000

Error: (01/04/2014 11:23:33 AM) (Source: Application Hang)(User: )
Description: iexplore.exe8.0.6001.18702hungapp0.0.0.000000000

Error: (01/04/2014 11:23:33 AM) (Source: Application Hang)(User: )
Description: iexplore.exe8.0.6001.18702hungapp0.0.0.000000000

Error: (12/27/2013 02:51:53 PM) (Source: Application Hang)(User: )
Description: qw.exe20.1.8.6hungapp0.0.0.000000000

Error: (11/21/2013 09:33:24 PM) (Source: Application Hang)(User: )
Description: iexplore.exe8.0.6001.18702hungapp0.0.0.000000000

Error: (11/20/2013 11:14:29 PM) (Source: Application Hang)(User: )
Description: qw.exe20.1.8.6hungapp0.0.0.000000000

Error: (11/13/2013 09:46:00 PM) (Source: Application Hang)(User: )
Description: -1939574096

Error: (11/13/2013 09:45:53 PM) (Source: Application Hang)(User: )
Description: qw.exe20.1.8.6hungapp0.0.0.000000000

Error: (11/11/2013 08:19:12 AM) (Source: Chrome)(User: NT AUTHORITY)
Description: Chrome has encountered a fatal error.
ver=30.0.1599.101;lang=;id=;is_machine=1;oop=1;upload=1;minidump=C:\Program Files\Google\CrashReports\f8932c9e-455f-4ad4-8532-3dc344ff18d2.dmp

Error: (11/10/2013 10:47:21 AM) (Source: Application Hang)(User: )
Description: 1180947459


=========================== Installed Programs ============================

ABBYY FineReader 5.0 Sprint Plus (Version: 5.0.0.3501)
Adobe AIR (Version: 3.7.0.2090)
Adobe Flash Player 11 ActiveX (Version: 11.9.900.170)
Adobe Photoshop Album 2.0 Starter Edition (Version: 2.00.000)
Adobe Reader XI (11.0.05) (Version: 11.0.05)
Agere Systems PCI Soft Modem
AllDup 3.4.8 (Version: 3.4.8)
AnswerWorks 5.0 English Runtime (Version: 5.0.7)
Apple Application Support (Version: 2.3.4)
Apple Mobile Device Support (Version: 6.1.0.13)
Apple Software Update (Version: 2.1.3.127)
ArcSoft Software Suite
ATI Display Driver (Version: 8.111-050222a-021277C-ATI)
Auslogics Disk Defrag (Version: 3.5)
avast! Free Antivirus (Version: 8.0.1497.0)
Bicycle® Poker
CDBurnerXP (Version: 4.3.2.2212)
Cisco WebEx Meetings
Compaq Connections
Compaq Instant Support
Compatibility Pack for the 2007 Office system (Version: 12.0.6612.1000)
Coupon Printer for Windows (Version: 5.0.0.3)
Data Lifeguard Diagnostic for Windows 1.24
Digital Photo Navigator 1.5
Digital TV for PC 2.0
DirectX 9 Runtime (Version: 1.00.0000)
Easy Internet Sign-up (Version: FE UI-3.0.0.1106)
EMC 10 Content (Version: 1.0.035)
EMCO MoveOnBoot 2.2 (Version: 2.2.8.3462)
EPSON CardMonitor
EPSON Copy Utility 3 (Version: 3.0.2.0)
EPSON CX6600 Reference Guide
EPSON PhotoCenter
EPSON PhotoStarter3.2
EPSON Printer Software
EPSON Scan
EPSON Smart Panel
EPSON Web-To-Page
Everio MediaBrowser (Version: 1.00.013)
Family Tree Maker 2006
Family Tree Maker 2012 (Version: 21.0.452)
GMChallenge3 (Version: 9.16)
Google Chrome (Version: 31.0.1650.63)
Google Toolbar for Internet Explorer (Version: 1.0.0)
Google Toolbar for Internet Explorer (Version: 7.5.4805.320)
Google Update Helper (Version: 1.3.22.3)
GoToAssist Corporate (Version: 9.0.0.570)
H&R Block Deluxe + Efile + State 2011 (Version: 11.05.7102)
H&R Block Deluxe + Efile + State 2012 (Version: 12.05.7803)
H&R Block South Carolina 2011 (Version: 1.11.3401)
H&R Block South Carolina 2012 (Version: 1.12.3901)
HpSdpAppCoreApp (Version: 3.00.0000)
IntelliMover Data Transfer Demo
InterVideo WinDVD 4 (Version: 4.0-B11.412)
iTunes (Version: 11.0.5.5)
Malwarebytes Anti-Malware version 1.75.0.1300 (Version: 1.75.0.1300)
Microsoft .NET Framework 2.0 Service Pack 2 (Version: 2.2.30729)
Microsoft .NET Framework 3.0 Service Pack 2 (Version: 3.2.30729)
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft .NET Framework 4 Extended (Version: 4.0.30319)
Microsoft Compression Client Pack 1.0 for Windows XP (Version: 1)
Microsoft Location Finder (Version: 1.2.0)
Microsoft Office Basic Edition 2003 (Version: 11.0.8173.0)
Microsoft Office File Validation Add-In (Version: 14.0.5130.5003)
Microsoft Plus! Digital Media Edition (Version: 1.1.0.2423)
Microsoft Silverlight (Version: 5.1.20913.0)
Microsoft Streets & Trips 2006 (Version: 13.00.09.0200)
Microsoft User-Mode Driver Framework Feature Pack 1.0
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570 (Version: 9.0.30729.5570)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
MyAttorney Home And Business (Version: 1.00.000)
Open It! (Version: 1.1.1)
OpenOffice.org 3.3 (Version: 3.3.9567)
Paint.NET v3.5.10 (Version: 3.60.0)
Pdf995 (installed by H&R Block)
PdfEdit995 (installed by H&R Block)
Picasa 3 (Version: 3.9)
Print Lab Series
PS2
Python 2.2 combined Win32 extensions
Python 2.2.1 (Version: 2.2.1)
Quicken 2004 (Version: 13.00.0000)
Quicken 2011 (Version: 20.1.8.6)
QuickTime (Version: 7.74.80.86)
RealDownloader (Version: 1.3.3)
RealNetworks - Microsoft Visual C++ 2008 Runtime (Version: 9.0)
RealNetworks - Microsoft Visual C++ 2010 Runtime (Version: 10.0)
RealPlayer (Version: 16.0.3)
RealUpgrade 1.1 (Version: 1.1.0)
RecordNow! (Version: 7.10)
Roxio Activation Module (Version: 1.0)
Roxio BackOnTrack (Version: 1.3.0)
Roxio Burn (Version: 1.0.0)
Roxio Central Audio (Version: 3.8.0)
Roxio Central Copy (Version: 3.8.0)
Roxio Central Core (Version: 3.8.0)
Roxio Central Data (Version: 3.8.0)
Roxio Central Tools (Version: 3.8.0)
Roxio Easy CD and DVD Burning (Version: 10.3)
Roxio Easy CD and DVD Burning (Version: 10.3.104)
Roxio Express Labeler 3 (Version: 3.2.1)
Roxio File Backup (Version: 1.3.0)
Roxio Update Manager (Version: 6.0.0)
S3 S3Display
S3 S3Gamma2
S3 S3Info2
S3 S3Overlay
Samsung ML-2510 Series
Savings Bond Wizard
ScanToWeb
Seagate Dashboard (Version: 1.1.0.1421)
Serif PanoramaPlus X4 (Version: 4.0.3.010)
Serif PhotoPlus X4 (Version: 14.0.2.013)
Serif PhotoPlus X5 (Version: 15.0.1.011)
Sonic CinePlayer Decoder Pack (Version: 4.3.0)
TurboTax 2009 WinPerFedFormset (Version: 009.000.2881)
TurboTax 2009 WinPerReleaseEngine (Version: 009.000.0328)
TurboTax 2009 WinPerTaxSupport (Version: 009.000.0245)
TurboTax 2009 wrapper (Version: 009.000.0145)
TurboTax 2009 wsciper (Version: 009.000.0757)
TurboTax 2010
TurboTax 2010 WinPerFedFormset (Version: 010.000.3688)
TurboTax 2010 WinPerReleaseEngine (Version: 010.000.0432)
TurboTax 2010 WinPerTaxSupport (Version: 010.000.0208)
TurboTax 2010 wrapper (Version: 010.000.0157)
TurboTax 2010 wsciper (Version: 010.000.1114)
Update for Microsoft .NET Framework 3.5 SP1 (KB963707) (Version: 1)
Update for Windows Internet Explorer 8 (KB976662) (Version: 1)
Update for Windows XP (KB2661254-v2) (Version: 2)
Update for Windows XP (KB2736233) (Version: 1)
Update for Windows XP (KB2749655) (Version: 1)
Update for Windows XP (KB2863058) (Version: 1)
Update for Windows XP (KB2904266) (Version: 1)
VIA Rhine-Family Fast Ethernet Adapter
WebFldrs XP (Version: 9.50.6513)
Windows Media Encoder 9 Series
Windows Media Encoder 9 Series (Version: 9.00.2980)
Windows Media Format 11 runtime
Windows Media Player 11
Windows XP Service Pack 3 (Version: 20080414.031525)
YTD Toolbar v6.5 (Version: 6.5)
YTD Video Downloader 3.9.6 (Version: 3.9.6)

========================= Memory info: ===================================

Percentage of memory in use: 32%
Total physical RAM: 2047.48 MB
Available physical RAM: 1371.87 MB
Total Pagefile: 3433.63 MB
Available Pagefile: 2936.95 MB
Total Virtual: 2047.88 MB
Available Virtual: 1974.98 MB

========================= Partitions: =====================================

2 Drive c: (PRESARIO) (Fixed) (Total:69 GB) (Free:23 GB) NTFS
3 Drive d: (PRESARIO_RP) (Fixed) (Total:5.53 GB) (Free:2.61 GB) FAT32
10 Drive l: (Expansion Drive) (Fixed) (Total:931.51 GB) (Free:802.5 GB) NTFS

========================= Users: ========================================

User accounts for \\YOUR-RTMEJESVBC

Administrator ASPNET Guest
HelpAssistant Owner SUPPORT_388945a0
SUPPORT_fddfa904


**** End of log ****
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