Tried to re-install - Unsuccessful. Here is log from MiniToolBox.
MiniToolBox by Farbar Version: 18-12-2013
Ran by Owner (administrator) on 12-01-2014 at 17:45:44
Running from "C:\Documents and Settings\Owner\My Documents\Downloads"
Microsoft Windows XP Home Edition Service Pack 3 (X86)
Boot Mode: Normal
***************************************************************************
========================= Event log errors: ===============================
Application errors:
==================
Error: (01/11/2014 11:33:36 PM) (Source: Application Hang) (User: )
Description: Hanging application iexplore.exe, version 8.0.6001.18702, hang module hungapp, version 0.0.0.0, hang address 0x00000000.
Error: (01/04/2014 11:23:33 AM) (Source: Application Hang) (User: )
Description: Hanging application iexplore.exe, version 8.0.6001.18702, hang module hungapp, version 0.0.0.0, hang address 0x00000000.
Error: (01/04/2014 11:23:33 AM) (Source: Application Hang) (User: )
Description: Hanging application iexplore.exe, version 8.0.6001.18702, hang module hungapp, version 0.0.0.0, hang address 0x00000000.
Error: (12/27/2013 02:51:53 PM) (Source: Application Hang) (User: )
Description: Hanging application qw.exe, version 20.1.8.6, hang module hungapp, version 0.0.0.0, hang address 0x00000000.
Error: (11/21/2013 09:33:24 PM) (Source: Application Hang) (User: )
Description: Hanging application iexplore.exe, version 8.0.6001.18702, hang module hungapp, version 0.0.0.0, hang address 0x00000000.
Error: (11/20/2013 11:14:29 PM) (Source: Application Hang) (User: )
Description: Hanging application qw.exe, version 20.1.8.6, hang module hungapp, version 0.0.0.0, hang address 0x00000000.
Error: (11/13/2013 09:46:00 PM) (Source: Application Hang) (User: )
Description: Fault bucket -1939574096.
Error: (11/13/2013 09:45:53 PM) (Source: Application Hang) (User: )
Description: Hanging application qw.exe, version 20.1.8.6, hang module hungapp, version 0.0.0.0, hang address 0x00000000.
Error: (11/11/2013 08:19:12 AM) (Source: Chrome) (User: NT AUTHORITY)
Description: Chrome has encountered a fatal error.
ver=30.0.1599.101;lang=;id=;is_machine=1;oop=1;upload=1;minidump=C:\Program Files\Google\CrashReports\f8932c9e-455f-4ad4-8532-3dc344ff18d2.dmp
Error: (11/10/2013 10:47:21 AM) (Source: Application Hang) (User: )
Description: Fault bucket 1180947459.
System errors:
=============
Error: (01/12/2014 03:29:45 PM) (Source: Service Control Manager) (User: )
Description: The SSPORT service failed to start due to the following error:
%%2
Error: (01/12/2014 03:29:45 PM) (Source: Service Control Manager) (User: )
Description: The mrtRate service failed to start due to the following error:
%%2
Error: (01/12/2014 03:29:43 PM) (Source: 0) (User: )
Description:
Error: (01/12/2014 03:29:43 PM) (Source: 0) (User: )
Description:
Error: (01/12/2014 03:29:43 PM) (Source: 0) (User: )
Description:
Error: (01/12/2014 09:08:36 AM) (Source: Service Control Manager) (User: )
Description: The SSPORT service failed to start due to the following error:
%%2
Error: (01/12/2014 09:08:36 AM) (Source: Service Control Manager) (User: )
Description: The mrtRate service failed to start due to the following error:
%%2
Error: (01/12/2014 09:08:29 AM) (Source: 0) (User: )
Description:
Error: (01/12/2014 09:08:29 AM) (Source: 0) (User: )
Description:
Error: (01/12/2014 09:08:29 AM) (Source: 0) (User: )
Description:
Microsoft Office Sessions:
=========================
Error: (01/11/2014 11:33:36 PM) (Source: Application Hang)(User: )
Description: iexplore.exe8.0.6001.18702hungapp0.0.0.000000000
Error: (01/04/2014 11:23:33 AM) (Source: Application Hang)(User: )
Description: iexplore.exe8.0.6001.18702hungapp0.0.0.000000000
Error: (01/04/2014 11:23:33 AM) (Source: Application Hang)(User: )
Description: iexplore.exe8.0.6001.18702hungapp0.0.0.000000000
Error: (12/27/2013 02:51:53 PM) (Source: Application Hang)(User: )
Description: qw.exe20.1.8.6hungapp0.0.0.000000000
Error: (11/21/2013 09:33:24 PM) (Source: Application Hang)(User: )
Description: iexplore.exe8.0.6001.18702hungapp0.0.0.000000000
Error: (11/20/2013 11:14:29 PM) (Source: Application Hang)(User: )
Description: qw.exe20.1.8.6hungapp0.0.0.000000000
Error: (11/13/2013 09:46:00 PM) (Source: Application Hang)(User: )
Description: -1939574096
Error: (11/13/2013 09:45:53 PM) (Source: Application Hang)(User: )
Description: qw.exe20.1.8.6hungapp0.0.0.000000000
Error: (11/11/2013 08:19:12 AM) (Source: Chrome)(User: NT AUTHORITY)
Description: Chrome has encountered a fatal error.
ver=30.0.1599.101;lang=;id=;is_machine=1;oop=1;upload=1;minidump=C:\Program Files\Google\CrashReports\f8932c9e-455f-4ad4-8532-3dc344ff18d2.dmp
Error: (11/10/2013 10:47:21 AM) (Source: Application Hang)(User: )
Description: 1180947459
=========================== Installed Programs ============================
ABBYY FineReader 5.0 Sprint Plus (Version: 5.0.0.3501)
Adobe AIR (Version: 3.7.0.2090)
Adobe Flash Player 11 ActiveX (Version: 11.9.900.170)
Adobe Photoshop Album 2.0 Starter Edition (Version: 2.00.000)
Adobe Reader XI (11.0.05) (Version: 11.0.05)
Agere Systems PCI Soft Modem
AllDup 3.4.8 (Version: 3.4.8)
AnswerWorks 5.0 English Runtime (Version: 5.0.7)
Apple Application Support (Version: 2.3.4)
Apple Mobile Device Support (Version: 6.1.0.13)
Apple Software Update (Version: 2.1.3.127)
ArcSoft Software Suite
ATI Display Driver (Version: 8.111-050222a-021277C-ATI)
Auslogics Disk Defrag (Version: 3.5)
avast! Free Antivirus (Version: 8.0.1497.0)
Bicycle® Poker
CDBurnerXP (Version: 4.3.2.2212)
Cisco WebEx Meetings
Compaq Connections
Compaq Instant Support
Compatibility Pack for the 2007 Office system (Version: 12.0.6612.1000)
Coupon Printer for Windows (Version: 5.0.0.3)
Data Lifeguard Diagnostic for Windows 1.24
Digital Photo Navigator 1.5
Digital TV for PC 2.0
DirectX 9 Runtime (Version: 1.00.0000)
Easy Internet Sign-up (Version: FE UI-3.0.0.1106)
EMC 10 Content (Version: 1.0.035)
EMCO MoveOnBoot 2.2 (Version: 2.2.8.3462)
EPSON CardMonitor
EPSON Copy Utility 3 (Version: 3.0.2.0)
EPSON CX6600 Reference Guide
EPSON PhotoCenter
EPSON PhotoStarter3.2
EPSON Printer Software
EPSON Scan
EPSON Smart Panel
EPSON Web-To-Page
Everio MediaBrowser (Version: 1.00.013)
Family Tree Maker 2006
Family Tree Maker 2012 (Version: 21.0.452)
GMChallenge3 (Version: 9.16)
Google Chrome (Version: 31.0.1650.63)
Google Toolbar for Internet Explorer (Version: 1.0.0)
Google Toolbar for Internet Explorer (Version: 7.5.4805.320)
Google Update Helper (Version: 1.3.22.3)
GoToAssist Corporate (Version: 9.0.0.570)
H&R Block Deluxe + Efile + State 2011 (Version: 11.05.7102)
H&R Block Deluxe + Efile + State 2012 (Version: 12.05.7803)
H&R Block South Carolina 2011 (Version: 1.11.3401)
H&R Block South Carolina 2012 (Version: 1.12.3901)
HpSdpAppCoreApp (Version: 3.00.0000)
IntelliMover Data Transfer Demo
InterVideo WinDVD 4 (Version: 4.0-B11.412)
iTunes (Version: 11.0.5.5)
Malwarebytes Anti-Malware version 1.75.0.1300 (Version: 1.75.0.1300)
Microsoft .NET Framework 2.0 Service Pack 2 (Version: 2.2.30729)
Microsoft .NET Framework 3.0 Service Pack 2 (Version: 3.2.30729)
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft .NET Framework 4 Extended (Version: 4.0.30319)
Microsoft Compression Client Pack 1.0 for Windows XP (Version: 1)
Microsoft Location Finder (Version: 1.2.0)
Microsoft Office Basic Edition 2003 (Version: 11.0.8173.0)
Microsoft Office File Validation Add-In (Version: 14.0.5130.5003)
Microsoft Plus! Digital Media Edition (Version: 1.1.0.2423)
Microsoft Silverlight (Version: 5.1.20913.0)
Microsoft Streets & Trips 2006 (Version: 13.00.09.0200)
Microsoft User-Mode Driver Framework Feature Pack 1.0
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570 (Version: 9.0.30729.5570)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
MyAttorney Home And Business (Version: 1.00.000)
Open It! (Version: 1.1.1)
OpenOffice.org 3.3 (Version: 3.3.9567)
Paint.NET v3.5.10 (Version: 3.60.0)
Pdf995 (installed by H&R Block)
PdfEdit995 (installed by H&R Block)
Picasa 3 (Version: 3.9)
Print Lab Series
PS2
Python 2.2 combined Win32 extensions
Python 2.2.1 (Version: 2.2.1)
Quicken 2004 (Version: 13.00.0000)
Quicken 2011 (Version: 20.1.8.6)
QuickTime (Version: 7.74.80.86)
RealDownloader (Version: 1.3.3)
RealNetworks - Microsoft Visual C++ 2008 Runtime (Version: 9.0)
RealNetworks - Microsoft Visual C++ 2010 Runtime (Version: 10.0)
RealPlayer (Version: 16.0.3)
RealUpgrade 1.1 (Version: 1.1.0)
RecordNow! (Version: 7.10)
Roxio Activation Module (Version: 1.0)
Roxio BackOnTrack (Version: 1.3.0)
Roxio Burn (Version: 1.0.0)
Roxio Central Audio (Version: 3.8.0)
Roxio Central Copy (Version: 3.8.0)
Roxio Central Core (Version: 3.8.0)
Roxio Central Data (Version: 3.8.0)
Roxio Central Tools (Version: 3.8.0)
Roxio Easy CD and DVD Burning (Version: 10.3)
Roxio Easy CD and DVD Burning (Version: 10.3.104)
Roxio Express Labeler 3 (Version: 3.2.1)
Roxio File Backup (Version: 1.3.0)
Roxio Update Manager (Version: 6.0.0)
S3 S3Display
S3 S3Gamma2
S3 S3Info2
S3 S3Overlay
Samsung ML-2510 Series
Savings Bond Wizard
ScanToWeb
Seagate Dashboard (Version: 1.1.0.1421)
Serif PanoramaPlus X4 (Version: 4.0.3.010)
Serif PhotoPlus X4 (Version: 14.0.2.013)
Serif PhotoPlus X5 (Version: 15.0.1.011)
Sonic CinePlayer Decoder Pack (Version: 4.3.0)
TurboTax 2009 WinPerFedFormset (Version: 009.000.2881)
TurboTax 2009 WinPerReleaseEngine (Version: 009.000.0328)
TurboTax 2009 WinPerTaxSupport (Version: 009.000.0245)
TurboTax 2009 wrapper (Version: 009.000.0145)
TurboTax 2009 wsciper (Version: 009.000.0757)
TurboTax 2010
TurboTax 2010 WinPerFedFormset (Version: 010.000.3688)
TurboTax 2010 WinPerReleaseEngine (Version: 010.000.0432)
TurboTax 2010 WinPerTaxSupport (Version: 010.000.0208)
TurboTax 2010 wrapper (Version: 010.000.0157)
TurboTax 2010 wsciper (Version: 010.000.1114)
Update for Microsoft .NET Framework 3.5 SP1 (KB963707) (Version: 1)
Update for Windows Internet Explorer 8 (KB976662) (Version: 1)
Update for Windows XP (KB2661254-v2) (Version: 2)
Update for Windows XP (KB2736233) (Version: 1)
Update for Windows XP (KB2749655) (Version: 1)
Update for Windows XP (KB2863058) (Version: 1)
Update for Windows XP (KB2904266) (Version: 1)
VIA Rhine-Family Fast Ethernet Adapter
WebFldrs XP (Version: 9.50.6513)
Windows Media Encoder 9 Series
Windows Media Encoder 9 Series (Version: 9.00.2980)
Windows Media Format 11 runtime
Windows Media Player 11
Windows XP Service Pack 3 (Version: 20080414.031525)
YTD Toolbar v6.5 (Version: 6.5)
YTD Video Downloader 3.9.6 (Version: 3.9.6)
========================= Memory info: ===================================
Percentage of memory in use: 32%
Total physical RAM: 2047.48 MB
Available physical RAM: 1371.87 MB
Total Pagefile: 3433.63 MB
Available Pagefile: 2936.95 MB
Total Virtual: 2047.88 MB
Available Virtual: 1974.98 MB
========================= Partitions: =====================================
2 Drive c: (PRESARIO) (Fixed) (Total:69 GB) (Free:23 GB) NTFS
3 Drive d: (PRESARIO_RP) (Fixed) (Total:5.53 GB) (Free:2.61 GB) FAT32
10 Drive l: (Expansion Drive) (Fixed) (Total:931.51 GB) (Free:802.5 GB) NTFS
========================= Users: ========================================
User accounts for \\YOUR-RTMEJESVBC
Administrator ASPNET Guest
HelpAssistant Owner SUPPORT_388945a0
SUPPORT_fddfa904
**** End of log ****