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Turbo Tax Install Error


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#31
jbljohn

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Product verification "Succeeded for both 4 Client and Version 4 Full. Hooray :thumbsup: What next kind Sir!
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#32
SleepyDude

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Product verification "Succeeded for both 4 Client and Version 4 Full. Hooray :thumbsup: What next kind Sir!


Ok good. Now I don't see any reason for the install to fail!

Before trying to install let's do a little maintenance...

Download TFC by OldTimer to your desktop
  • Please double-click TFC.exe to run it. (Note: If you are running on Vista or above accept the Security Warning).
  • It will close all programs when run, so make sure you have saved all your work before you begin.
  • Click the Start button to begin the process. Depending on how often you clean temp files, execution time should be anywhere from a few seconds to a minute or two. Let it run uninterrupted to completion.
  • Once it's finished it should reboot your machine. If it does not, please manually reboot the machine yourself to ensure a complete clean.

Open the Command Line
Click Start > Run > type cmd and press Enter

- On the black window type the following, and press Enter:
chkdsk /F /X C:
When it ask if you want to do a scan on next restart answer Yes
- restart the computer

Edit:

After restart try to install the program.

Sorry one more check before install:

From the command prompt type:
sc start msiserver
The result should be like this, tell me if not:

The Windows Installer service is starting.
The Windows Installer service was started successfully.


Please download SystemLook from the link below save it to your Desktop.
SystemLook (32-bit)

  • Double-click SystemLook/SystemLook_x64 to run it.
  • Copy the content of the following codebox into the main textfield:
    :service
    msiserver
    
  • Click the Look button to start the scan.
  • When finished, a notepad window will open with the results of the scan. Please post this log in your next reply.
Note: The log can be found on your Desktop entitled SystemLook.txt

Edited by SleepyDude, 13 January 2014 - 12:02 PM.

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#33
jbljohn

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chkdsk /F /X C: Ran!
Command Prompt sc start msiserver produced the following:
Type 20 Win32_share_process
State 2 Start_Pending <Not_stoppable, Not_Pausable,Ignore_Shutdown
Win 32Exit Code 0
Service Exit Code 0
Check Point 0x0
Wait hint 0x7d0
PID 2432
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#34
SleepyDude

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chkdsk /F /X C: Ran!
Command Prompt sc start msiserver produced the following:
Type 20 Win32_share_process
State 2 Start_Pending <Not_stoppable, Not_Pausable,Ignore_Shutdown
Win 32Exit Code 0
Service Exit Code 0
Check Point 0x0
Wait hint 0x7d0
PID 2432


Strange output but Ok, get me the systemlook log please.
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#35
jbljohn

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Is this what you need?

SystemLook 30.07.11 by jpshortstuff
Log created at 14:29 on 13/01/2014 by Owner
Administrator - Elevation successful

========== service ==========

msiserver
Windows Installer
"Adds, modifies, and removes applications provided as a Windows Installer (*.msi) package. If this service is disabled, any services that explicitly depend on it will fail to start."
Current Status: Stopped
Startup Type: Demand
Error Control: Critical
Binary: C:\WINDOWS\system32\msiexec.exe /V
Group: (none)
SafeBoot:
Dependencies:
->RpcSs
Dependant Services:
(none)

-= EOF =-
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#36
SleepyDude

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Is this what you need?

SystemLook 30.07.11 by jpshortstuff
Log created at 14:29 on 13/01/2014 by Owner
Administrator - Elevation successful

========== service ==========

msiserver
Windows Installer
"Adds, modifies, and removes applications provided as a Windows Installer (*.msi) package. If this service is disabled, any services that explicitly depend on it will fail to start."
Current Status: Stopped
Startup Type: Demand
Error Control: Critical
Binary: C:\WINDOWS\system32\msiexec.exe /V
Group: (none)
SafeBoot:
Dependencies:
->RpcSs
Dependant Services:
(none)

-= EOF =-


Try to Start the Windows Installer service to see if it works:

- Click Start > Run > type services.msc and press Enter
- locate the service Windows Installer, right click and select Start

The service starts or gives an error? Which?
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#37
jbljohn

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Service indicated as "Started" :thumbsup: What next?

Edited by jbljohn, 13 January 2014 - 02:14 PM.

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#38
SleepyDude

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Service indicated as "Started" :thumbsup: What next?


Ok, Did you run TFC? If so try to install the program.
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#39
jbljohn

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Program will still not run! :surrender:
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#40
SleepyDude

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Program will still not run! :surrender:


So now is installed?
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#41
jbljohn

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No!!!!!!
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#42
SleepyDude

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No!!!!!!


Same error? Need to see another MinitoolBox log

Run MiniToolbox, check the following options:
  • List last 10 Event Viewer log
Click on Go.

Post the resulting log in your next reply.
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#43
jbljohn

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MiniToolBox by Farbar Version: 18-12-2013
Ran by Owner (administrator) on 13-01-2014 at 17:32:50
Running from "C:\Documents and Settings\Owner\My Documents\Downloads"
Microsoft Windows XP Home Edition Service Pack 3 (X86)
Boot Mode: Normal
***********************************************************************

****

========================= Event log errors:

===============================

Application errors:
==================
Error: (01/13/2014 11:31:41 AM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Unexpected error

CreateFileW(\\?\Volume{79681cfb-80ed-11df-8988-806d6172696f},0xc0000000

,0x00000003,...). hr = 0x80070005.

Error: (01/13/2014 11:31:41 AM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Unexpected error

CreateFileW(\\?\Volume{bd9de034-dc39-11e1-9ec4-806d6172696f},0xc0000000

,0x00000003,...). hr = 0x80070005.

Error: (01/13/2014 09:33:05 AM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Unexpected error

CreateFileW(\\?\Volume{79681cfb-80ed-11df-8988-806d6172696f},0xc0000000

,0x00000003,...). hr = 0x80070005.

Error: (01/13/2014 09:33:05 AM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Unexpected error

CreateFileW(\\?\Volume{bd9de034-dc39-11e1-9ec4-806d6172696f},0xc0000000

,0x00000003,...). hr = 0x80070005.

Error: (01/13/2014 08:41:51 AM) (Source: crypt32) (User: )
Description: Failed extract of third-party root list from auto update

cab at:

<http://www.download..../v3/static/trus

tedr/en/authrootstl.cab> with error: A required certificate is not

within its validity period when verifying against the current system

clock or the timestamp in the signed file.

Error: (01/13/2014 08:41:51 AM) (Source: crypt32) (User: )
Description: Failed extract of third-party root list from auto update

cab at:

<http://www.download..../v3/static/trus

tedr/en/authrootstl.cab> with error: A required certificate is not

within its validity period when verifying against the current system

clock or the timestamp in the signed file.

Error: (01/11/2014 11:33:36 PM) (Source: Application Hang) (User: )
Description: Hanging application iexplore.exe, version 8.0.6001.18702,

hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (01/04/2014 11:23:33 AM) (Source: Application Hang) (User: )
Description: Hanging application iexplore.exe, version 8.0.6001.18702,

hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (01/04/2014 11:23:33 AM) (Source: Application Hang) (User: )
Description: Hanging application iexplore.exe, version 8.0.6001.18702,

hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (12/27/2013 02:51:53 PM) (Source: Application Hang) (User: )
Description: Hanging application qw.exe, version 20.1.8.6, hang module

hungapp, version 0.0.0.0, hang address 0x00000000.


System errors:
=============
Error: (01/13/2014 05:18:03 PM) (Source: Schannel) (User: )
Description: A fatal error occurred when attempting to access the SSL

server credential private key.
The error code returned from the cryptographic module is 0x80090016.

Error: (01/13/2014 05:15:43 PM) (Source: Service Control Manager)

(User: )
Description: The SSPORT service failed to start due to the following

error:
%%2

Error: (01/13/2014 05:15:43 PM) (Source: Service Control Manager)

(User: )
Description: The mrtRate service failed to start due to the following

error:
%%2

Error: (01/13/2014 05:15:08 PM) (Source: 0) (User: )
Description:

Error: (01/13/2014 05:15:08 PM) (Source: 0) (User: )
Description:

Error: (01/13/2014 05:15:08 PM) (Source: 0) (User: )
Description:

Error: (01/13/2014 04:09:22 PM) (Source: Service Control Manager)

(User: )
Description: The SSPORT service failed to start due to the following

error:
%%2

Error: (01/13/2014 04:09:22 PM) (Source: Service Control Manager)

(User: )
Description: The mrtRate service failed to start due to the following

error:
%%2

Error: (01/13/2014 04:08:57 PM) (Source: 0) (User: )
Description:

Error: (01/13/2014 04:08:57 PM) (Source: 0) (User: )
Description:


Microsoft Office Sessions:
=========================
Error: (01/13/2014 11:31:41 AM) (Source: VSS)(User: )
Description:

CreateFileW(\\?\Volume{79681cfb-80ed-11df-8988-806d6172696f},0xc0000000

,0x00000003,...)0x80070005

Error: (01/13/2014 11:31:41 AM) (Source: VSS)(User: )
Description:

CreateFileW(\\?\Volume{bd9de034-dc39-11e1-9ec4-806d6172696f},0xc0000000

,0x00000003,...)0x80070005

Error: (01/13/2014 09:33:05 AM) (Source: VSS)(User: )
Description:

CreateFileW(\\?\Volume{79681cfb-80ed-11df-8988-806d6172696f},0xc0000000

,0x00000003,...)0x80070005

Error: (01/13/2014 09:33:05 AM) (Source: VSS)(User: )
Description:

CreateFileW(\\?\Volume{bd9de034-dc39-11e1-9ec4-806d6172696f},0xc0000000

,0x00000003,...)0x80070005

Error: (01/13/2014 08:41:51 AM) (Source: crypt32)(User: )
Description:

http://www.download....v3/static/trust

edr/en/authrootstl.cabA required certificate is not within its validity

period when verifying against the current system clock or the timestamp

in the signed file.

Error: (01/13/2014 08:41:51 AM) (Source: crypt32)(User: )
Description:

http://www.download....v3/static/trust

edr/en/authrootstl.cabA required certificate is not within its validity

period when verifying against the current system clock or the timestamp

in the signed file.

Error: (01/11/2014 11:33:36 PM) (Source: Application Hang)(User: )
Description: iexplore.exe8.0.6001.18702hungapp0.0.0.000000000

Error: (01/04/2014 11:23:33 AM) (Source: Application Hang)(User: )
Description: iexplore.exe8.0.6001.18702hungapp0.0.0.000000000

Error: (01/04/2014 11:23:33 AM) (Source: Application Hang)(User: )
Description: iexplore.exe8.0.6001.18702hungapp0.0.0.000000000

Error: (12/27/2013 02:51:53 PM) (Source: Application Hang)(User: )
Description: qw.exe20.1.8.6hungapp0.0.0.000000000


**** End of log ****
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#44
SleepyDude

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We have a different error...

Please execute the Tweaking.com - Windows Repair (All In One) tool again and this time check only:
  • 18 - Repair Volume Shadow Copy Service

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#45
SleepyDude

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Let's see what we can find by collecting some more logs...

- Download the Collect tool save it to the Desktop
- Execute the tool and let it run, when it end's
- click Start > Run > %temp% press Enter
- locate the file vslogs.cab and attach it to your post
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