Hi Abear1957
Let's do this:
Have the Window for your USB stick open on the Desktop so you can see the progress. Step 1. ADWCleanerPlease download
AdwCleaner from
~> this link here <~ to your USB stick/Flash Drive. To do this:
When you click the above link to download Adwcleaner, on the UA download strip that pops up on the bottom of your screen,
click the arrow buttonThen click
Save As In the Window that opens, in the left side panel ~ click on
Computer and you should see the USB to the right with Drive C: Here's how mine shows up:
Click on Drive
{Your USB Drive Letter Here} ~ mine is Local Disk (E:)
Then click
Save then
Save again in the windows that open to save it to the USB stick.
Step 2. Junkware Removal ToolPlease download
Junkware Removal Tool to your USB stick saving using the same procedure as before:
On the UA download strip that pops up on the bottom of your screen,
click the arrow buttonClick
Save AsIn the Window that opens, in the left side panel ~ click on
Computer and you should see the USB to the right ~ Click on it
Click
Save then
Save again in the windows that open to save it to the USB stick.
Step 3. Farbar Recovery Scan ToolPlease download
Farbar Recovery Scan Tool and save it to your Flash Drive.
On the UA download strip that pops up on the bottom of your screen,
click the arrow buttonClick
Save AsIn the Window that opens, in the left side panel ~ click on
Computer and you should see the USB to the right ~ Click on it
Click
Save then
Save again in the windows that open to save it to the USB stick.
Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version. Since you're traveling, download both versions, just in case. Only one will work on the computer.
Step 4. OTLPlease download OTL from this link ~>
OTL here <~ to your USB stick.
On the UA download strip that pops up on the bottom of your screen,
click the arrow buttonClick
Save AsIn the Window that opens, in the left side panel ~ click on
Computer and you should see the USB to the right ~ Click on it
Click
Save then
Save again in the windows that open to save it to the USB stick.
Confirm there are 4 tools on the USB stick.
I'd advise you print the instructions In addition, you could copy to Notepad and copy that to the USB stick as well.
Here's what you do once you get there:In Safe Mode: Plug the USB into the infected computer.
Click Start or the Start Orb ~> Click on
Computer ~> Locate the USB ~> Click to open the USB and reveal your tools and instructions too if you put a copy of them there.
Step 1. ADWCleanerDo the same for the other 3 Tools in turn:
Please
right click and select
Copy AdwCleaner in the USB window, then
right click and select
Paste to put AdwCleaner on the
Desktop.
Right click the
and choose
Run as AdministratorAccept the UAC prompt.
Once it opens
Click the
Scan button
Let
AdwCleaner run thru.....
Once scan completes
Check the tabs for any listed items you might want to keep (likely none, but please check to be sure)
Select Clean
It will remove all it finds.
Once done it will ask to reboot, please allow this...
On reboot a log will be produced for you open on your desktop. It is also copied to C:\ADWCleaner[XX].txt. Please post the log in your next post.Step 2. Junkware Removal ToolPlease
Right click and select
Copy Junkware Removal Tool from the USB, then
right click on the Desktop and select
Paste to paste JRT on your desktop.
Shut down your protection software now to avoid potential conflicts before you start.
Run the tool by double-clicking it.
Note: If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select
Run as Administrator The tool will open and start scanning your system, after you
press any key to startPlease post the log it produces.
Step 3. Farbar Recovery ScanPlease
Right click and select
Copy Farbar Recovery Scan Tool from the USB window, then
right click on the Desktop and select
Paste to set Farbar Recovery Scan Tool on the
Desktop.
Note: You need to run the version compatible with your system. If you are not sure which version applies to your system try to run both of them. Only one of them will run on your system, that will be the right version. - Right click to run as administrator (XP users click run after receipt of Windows Security Warning - Open File). When the tool opens click Yes to disclaimer.
- Press Scan button.
- It will produce a log called FRST.txt in the same directory the tool is run from. (Desktop)
- Please copy and paste log back here.
- The first time the tool is run it generates another log (Addition.txt - also located in the same directory as FRST.exe/FRST64.exe). Please also paste that along with the FRST.txt into your reply.
Step 4. OTL ~ Old Timer's Listit Please
Right click and select
Copy OTL from the USB window, then
right click on the Desktop and select
Paste to set OTL on the
Desktop.
Please right click on
on the Desktop and select
Run as Administrator, then accept UAC prompts to open the program.
Please make sure the following boxes are checked:
Scan All Users
LOP Check
Purity Check In the
Extra Registry box select
Use Safe List
Copy the lines from inside the quote box below to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click on the page and choose
Copy):
netsvcs
BASESERVICES
%SYSTEMDRIVE%\*.exe
c:\program files (x86)\Google\Desktop
c:\program files\Google\Desktop
/md5start
services.*
explorer.exe
winlogon.exe
Userinit.exe
svchost.exe
/md5stop
dir C:\ /S /A:L /C
[CREATERESTORPOINT]
Right Click Under
in the textbox at the bottom of the OTL window and select
Paste to paste the list there.
Click the
button. Do not change any settings unless otherwise told to do so. The scan wont take long.
When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL ~ Desktop
Please copy (Edit ~> Select All, Edit ~> Copy) the logs it produces in your next reply.
When you return, please post:
1. ADWCleaner log
2. JRT log
3. FRST.txt
4. Addition.txt
5. OTL log
6. Extras.txt
7. Please let me know what issues you are currently experiencing.