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BLUE SCREEN, (Solved)


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#421
iammykyl

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When you start the computer, do you still get a "found New Hardware" at bottom right of the screen?   If yes, > right click and follow the prompts.

 

You must do the following using IE.

Please run the Microsoft Driver tool.

> Click Scan, > When complete, on the top Menu, > click Backup, > follow the prompts. when complete, > Tick all the boxes with an X, then, 

At the bottom right of the window, > click Download, when complete,

Create a manual restore point, name "driver updates"

 

On the Update tool window,  > click the first Setup button and follow the prompts, when complete, work down the screen until finished all the set-ups, > close the tool, Close all open windows, > restart the computer.   Please report results.

How does the system run? 


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#422
Lexy610

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What drivers do I click on?

 

I am on backup and once I click on the big green backup button I get a window that says "no drivers selected"?

Do I pick both? Which are "modems and system devices"?


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#423
Lexy610

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I clicked both modems and system devices .. however once I clicked on all the ones with the red "x's" I got another window to register and I need an activation code??


Edited by Lexy610, 15 May 2014 - 09:43 PM.

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#424
iammykyl

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That is a bummer, I am sure it used to be a free tool, my apologies.   shut down the program and I will get back to you with another method.

When you start  the computer, do you get the found new hardware wizard?


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#425
Lexy610

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No I have not gotten that .. but I am going to restart it again and check to make sure .. 

 

My sound isn't working though :(


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#426
Lexy610

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I restarted it and did not get that again


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#427
iammykyl

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OK, thanks.

Please use IE and go to the link.   Run the Dell quick scan, click the Run Diagnostic follow the prompts to see what is found. 

http://www.dell.com/...ps-400/diagnose


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#428
Lexy610

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What test do I want to run? It has a list of things to pick from before I can click on run diagnostics


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#429
iammykyl

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Please see image. 


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#430
Lexy610

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Did it as your last image instructed ... It found only this but nothing on my sound.

 

IMAG1125.jpg

 

IMAG1124.jpg


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#431
iammykyl

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OK.

First, is the troubleshooter correct?   Do you have more than one Optical drive? if yes and one does not work, carry out the suggestion, then,

 

Run the Diagnostic again, this time selecting the Complete radio button. 

 

I will get to the sound.


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#432
iammykyl

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I won't be about till later so you can try running the following troubleshooter.
Go to start, > Help and Support, > (lower left of the window that opens) click,  Fixing a Problem, > (top of the next window that opens) click, Troubleshooting a Problem

Then > on the bottom of right window, > click, List of Troubleshooters, in the window that opens, on the right side, > scroll down and click on > Sounds, then follow the prompts. 


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#433
Lexy610

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Ok .. I am doing the complete diagnoastics ..

 

seems to be taking long. Will update you as soon as it is compete.


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#434
Lexy610

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Just saw you last post. I didnt realize you posted till I posted .. going to do that step now ..


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#435
Lexy610

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Ok I did as instructed and follow each prompt ... its asking me to restart computer but that diagnosttics is still running and i dont want ot interrupt it. As soon as it is done I will restart my computer and update you.


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