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BLUE SCREEN, (Solved)


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#436
Lexy610

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Its 7:08 am and the diagnostics has not completed as of yet ..


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#437
Lexy610

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I left my computer running all night and morning and I went to check how the diagnostics was coming along .. but now my screen won't come on .. the monitor is on .. I can see the light but its not a blue screen nor a black screen. Its like a dark navy screen now .. I moved the mouse and clicked on the keyboard and nothing .. should I reboot? 

 

Going to reboot it from the tower because it was still diagnosing from last nights session ....


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#438
Lexy610

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I rebooted my computer and it seems fine. Should I redo the complete diagnostics again?


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#439
iammykyl

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Sony for the delay, we have visitors for a week and am a bit busy.

The diagnostic may have failed as you had the sound troubleshooter running as well.   You need to only do one thing at a time.

 

please try running the Diagnostic tool again,

 

Is sound now OK?


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#440
Lexy610

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Its OK I totally understand.

 

Still no sound ..

 

You also asked me if the first quick scan diagnostics was correct and I forgot to answer you .. yes the diagnostic that we first ran was correct about my DVD/CD player .. i will take the instructions to fix it .

 

Going to run complete diagnostics again now.


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#441
Lexy610

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Ran the "complete" diagnostic again and got the exact same thing as the quick scan. My DVD tray ... Nothing else ...

 

i took a paperclip and used it to fix the DVD problem .. working fine now.


Edited by Lexy610, 17 May 2014 - 12:08 AM.

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#442
iammykyl

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OK, hardware appears to be good, surprised it did not detect "no sound", so we will try and fix, but first, noticed that Windows Update is not configured correctly.

 

Go, Start > Setting > Control Panel > System, then on the top menu, > click, Automatic Updates, in the window that opens, > click the radio button, Automatic, > set when, (see image) > click, Apply and close.

 

 

 

 


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#443
Lexy610

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It actually is set up that way. Just checked and it s set to automatic and to 1pm.


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#444
Lexy610

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Whats my next step?

 

I changed my boot back to hard drive .. was on cd/dvd

 

My update checker/filehippo is telling me I have 5 things that need to be updated .. should I update?


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#445
Lexy610

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Also sound is still not working :(


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#446
iammykyl

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Thanks for the updates.

Please provide a screenshot of the updates that file checker is saying you need and include in your reply.

 

Re. Sound.

Go, > start, > setting, > Control Panel, > Administrative Tools, > Computer Management, > in the left window, click, Device Manager.

Please go to full screen, take a screen shot and include in your reply.


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#447
Lexy610

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IMAG1187.jpg

 

IMAG1186.jpg


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#448
iammykyl

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Error.


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#449
Lexy610

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Why I'm I doing this again?? Ive done this before when we couldn't get the kb and mouse to work ...

 

You also started with "Yes, I understand not wanting to spend to many $$s" Is this meant for someone else?? I ask because I didn't ask nor say anything in that regard.


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#450
iammykyl

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Sorry Lexy, that was meant to go elsewhere, I will delete it. 


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