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BLUE SCREEN, (Solved)


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#526
rshaffer61

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I'm following the topic because I responded way back in February. What I posted is the configuration on the back of that SB Audigy card and I just noticed there were 4 different spots to plug speakers in. It looks like the black is one of the spots for a 2 speaker connection. I was just mentioning it if the speakers were connected right in that card when you tried it a couple of posts back.
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#527
Lexy610

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No i didn't ... I had those connected tot he top pf my tower as in the pics I posted. I just recently plugged them into the sound card


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#528
rshaffer61

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OK the question is then did you have it plugged into the right ports on the sound blaster card?
I'm just thinking maybe the speakers were in the wrong port since the SB is the default audio device.
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#529
Lexy610

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Yes they were in the right ports .. I also just checked and made sure the black was in the black, the yellow in the yellow and the light teal or blue not sure exactly the color was in the correct matching color port


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#530
iammykyl

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Sorry a bit late.   Repost as the first one failed.

This may help in getting the ports sorted. 

http://files.creativ...nglish back.pdf


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#531
Lexy610

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I am sure the the speakers are plugged into the right ports .. they go by the colors on the plugs. I plugged the color of the plugs into the corresponding color port.

 

Checked again and all is plugged into the sound card correctly


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#532
iammykyl

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I hope you will except my apology.   You have the SB drivers installed, the card set as default, the speakers correctly connected, but only the Demo software installed, which I mistook as the application.   For some reason there is no program installed to run and configure the card.   Don't know if it was never installed by Dell or if it was deleted by mistake at some time in the past.

 

From the start menu, all programs, please click on the Sound Blaster Demo entry, see if it will run, and post back the results.   


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#533
Lexy610

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Hi .. No apology needed .. I appreciate all of your time and help :)

 

 

I tried to click on "upgrade now" and then I got the following windows ..

 

 

 

IMAG1459.jpg

 

IMAG1460.jpg

 

IMAG1461.jpg


Edited by Lexy610, 12 June 2014 - 07:07 PM.

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#534
iammykyl

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Thanks.

You already have the card, so just wanted to know if the Demo would play.   Was "Upgrade Now" the only option?

.

Edit.

Please make sure to do the following using IE browser.

Go to the link below, at the bottom of the page, click on the blue image, Auto Update, follow the instructions.   Don't download anything, just Let me know the results. 

http://support.creat.../downloads/?h=7


Edited by iammykyl, 12 June 2014 - 10:16 PM.

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#535
Lexy610

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Yes "upgrade now" is my only option

 

 

Once at that page using IE I don't see any blue images .. just a bunch of icons like for speakers, soundblaster, headphones etc ...


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#536
iammykyl

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OK.

Using IE, when you get to the Icon page, click on the Sound blaster one,

In the window that open, almost at the bottom of the page, > click, If your product is not listed above, please click here

In the next window, on the left menu, > click, Audigy.   

On the right menu under, (Archived Products) > click, Audigy 2 ZS. then > click Next.

at the bottom of the page, > click on the blue image, Software Auto Update,   Follow the prompts, let us know the result.


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#537
Lexy610

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Wjen I use my firefox browser I get the page that has the blue image that says "software auto-update" .... but when I use IE I get the icons ...

 

Do I still use IE to do this??


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#538
Lexy610

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When using Firefox I clicked on autoupdate and I got a page saying

 

"" Creative Software AutoUpdate currently supports Windows® 98 or higher with Microsoft® Internet Explorer 5.5 or higher.

Windows Vista is currently not supported.

If you are using any other operating system or browser please select Manual Download or click here to proceed."

 

When i click on "click here" or "manual download" I get this ..

 

IMAG1508.jpg

 

IMAG1506.jpg

 

IMAG1507.jpg

 

 

 

 

 

 

 


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#539
Lexy610

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And if I use IE and click on sound-blaster it sends me to another page with icons with all kinds of sound-blasters and I am not sure which one to choose ... there are three that looks like my sound card ...


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#540
iammykyl

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Thanks for the update.

I have found software for the SB, but only comes as a 92MB complete package and you would only need a few applications.   As I can't install on my systems, you would be on your own sorting out the configuration, not, I think, the way to go.

 

Please carry out the steps again from reply 536, use IE.

When you get the results window, copy the URL from the IE address bar and paste in your next reply and I will see if I can get to the page from my computer.


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