To both Azarl and Sari,
I do appreciate that help is here, and that it is free. It's because I the previous two encounters I've had with this site, was the reason I've came back here for a third time. If you want, feel free to review both of those exchanges, and you'll see that the coordinator and I had great communication. While I do understand the format of using canned responses, the things said, I felt were direct insults, and were not in the 'canned' format of standardized instructions and responses.
Let's look at one of godawg's most recent responses.
I'm sorry that you can't count. And I'm sorry that you don't know the meaning of several."
Does this look like an attempt to de-escalate a situation, or does it seem indicative of creating more hostility? My real request, was that I be put in contact with someone new to assist me, and at every turn, I've been chastised, berated, and basically told to 'like it or else'. Yet, somehow, after these meaningless apologies, which are always followed up with some sort of antagonizing comment, I'm supposed to accept that godawg is 'Happy to assist me'?!?
This is my 3rd time back to this site. Until just recently, I thought it was great, your people here have been knowledgeable, courteous, and I understood that they deal with people with various levels of computer experience. Godawg, just carried this a bit too far in my opinion. I didn't like how I was being spoken to, (and again, this was outside of the canned responses. I felt it was a deliberate measure of telling me the same instruction four times, when once was sufficient. He/she, claims that I abandoned my first post, which was really the second time I was here, and I explained that after reformatting, when I came back to post my follow-up, the thread had been locked up. I didn't see a point of wasting anyone's time or effort to unlock it, just to give my results. But godawg, for whatever reason, wants to twist that into something bad... an incident which happened over 7 months ago.
It might have been easier for me to work with this person, had that not chosen to elevate the issues more than they did. Yes, I realize they are volunteers here, and I do appreciate that people take time out of their day, to help people with computer issues. However, instead of bowing out, asking for someone else to take over, they refused my request, claiming that my 'rudeness' was going to be cast at someone else. Again, review both of my previous encounters, to see if that's in my past that I would be rude to anyone that wasn't rude to me first. You won't see it, because I've been very pleased with my dealings in the past, despite any computer frustrations, I never took them out on any volunteer that assisted me.
So this notion that someone would be "Happy to assist" and yet says things like: "And trust me, a lot of the other staff members have been tracking this topic. From the responses I have seen they know what is happening here. And the chances of them assisting you are slim and none...and slim just left town." Does that really seem like this person wants to help me, or has just told me that I have no option EXCEPT to deal with them and them alone.
I attempted to quote and explain the various things that I didn't appreciate in their tone. I didn't come to this site to badger anyone. As I said before, I came here, because of the positive interactions I've had in the past. "Arestocrat Strikes again" was my second post, not my first as godawg claims. But once he/she gets something in their head, then that's the only way they care to perceive it. Each time, claiming that they've been 'friendly and courteous', and in the very next sentence attempt to berate me.
Since my only option for this website, is to deal with someone that in my opinion, has been rude, hateful, and belittling; then the only thing I can do is close this topic off. I will attempt to resolve my issues on my own, and I'll pray that I never have to come back to this site again, despite the previous two times that our discussions were productive. Godawg has indicated to me, that he/she has had dialog conflicts in the past. I'm not going to cast blame, because I don't know the extent of those exchanges. But based on my previous discussions, coupled with my simple desire to resolve a computer issue, it's not likely that I came here just to hassle a volunteer.
Edited by Vandax, 20 January 2014 - 09:53 AM.