Let me know if that works
Daughter's Laptop - slow - malware probably [Closed]
Posted 21 January 2014 - 08:06 AM
Let me know if that works
Posted 21 January 2014 - 11:05 AM
(I ran a disc check last night and I'm now running a defrag)
Posted 21 January 2014 - 11:54 AM
What is the current state of play now ?
Posted 21 January 2014 - 06:03 PM
Thank you EssexBoy.
Is there any final report or clean-up you'd like to see done before closing out?
Posted 22 January 2014 - 07:42 AM
I will remove my tools now and give some recommendations, but, I would like you to run for 24 hours or so and come back if you have any problems
Now the best part of the day ----- Your log now appears clean
A good workman always cleans up after himself so..The following will implement some cleanup procedures as well as reset System Restore points:
- Hold down the Windows key + R on your keyboard. This will display the Run dialogue box
- In the Run box, type in ComboFix /Uninstall
(Notice the space between the "x" and "/")
then click OK
- Follow the prompts on the screen
- A message should appear confirming that ComboFix was uninstalled
Run OTL and hit the cleanup button. It will remove all the programmes we have used plus itself.
Clear Restore Points
Go Start > All Programmes > Accessories > System tools
Right click Disc Cleanup and select run as administrator
When it pops up at the first prompt select OK after it has done some calculations the tabs will appear
Select More Options tab
Press Sytem Restore and Shadow Copies Cleanup button
Now that you are clean, to help protect your computer in the future I recommend that you get the following free programmes:
CryptoPrevent install this programme to lock down and prevent crypto ransome ware
Update and run weekly to keep your system clean
It is critical to have both a firewall and anti virus to protect your system and to keep them updated.
To learn more about how to protect yourself while on the internet read our little guide How did I get infected in the first place ?Keep safe
Posted 24 January 2014 - 06:48 PM
I brought up task manager and see that the physical memory is about 75% - 90% used with very little opened.
(Just IE & task manager opened now and it is at 91%)
There are just 2GB of RAM - is this a large cause of the sluggishness do you think? Is there a way to know for sure if it is a memory issue?
There were about 4 "explorer.exe" processes open and each running about a 1/4 GB of processing power.
(Sorry for the long delay in communication - work beckoned.)
Posted 25 January 2014 - 09:19 AM
Lets try a clean boot
Step 1: Start MSConfig
Click Start, type msconfig in the Start Search box, and then press ENTER.
If you are prompted for an administrator password or for a confirmation, type the password, or provide confirmation.
Step 2: Configure Selective Startup options
1.In the System Configuration Utility dialog box, click Selective Startup on the General tab.
2.Click to clear the Load Startup Items check box.
Note The Use Original Boot.ini check box is unavailable.
3.Click the Services tab.
4.Click to select the Hide All Microsoft Services check box.
5.Click Disable All, and then click OK.
6. When you are prompted, click Restart.
Has the speed improved any ?
Posted 26 January 2014 - 03:46 PM
- imeadiately after one of your instructions/requests - things run good
- then after restart, things dragging again
It is almost as though it gets reinfected right away - not as bad as the beginning of all this was.
It has me wondering if there is a hardware (bad memory?) failure somewhere...
Posted 26 January 2014 - 04:06 PM
Lets try an experiment
Download and run this small programme and then reboot. Make a note of the amount of files cleaned
Then do three further reboots with about two minutes in between (do not run any programmes please)
Let me know if there is an immediate difference between the reboots or if it is progressively getting slower
Clear Cache/Temp Files
Download TFC by OldTimer to your desktop
- Please double-click TFC.exe to run it. (Note: If you are running on Vista, right-click on the file and choose Run As Administrator).
- It will close all programs when run, so make sure you have saved all your work before you begin.
- Click the Start button to begin the process. Depending on how often you clean temp files, execution time should be anywhere from a few seconds to a minute or two. Let it run uninterrupted to completion.
- Once it's finished it should reboot your machine. If it does not, please manually reboot the machine yourself to ensure a complete clean.
Posted 26 January 2014 - 07:52 PM
since posting, it has:
- explorer.exe crash/stopped working
- Blue Screen of Death: PAGE_fAULT_IN_NONPAGE_AREA
- TFC crashed/stopped working
Then, while posting this response (this is my 2nd attempt), "geekstogo.com stopped working"
what do you think? Time for a new laptop/computer?
Posted 27 January 2014 - 09:22 AM
Posted 06 February 2014 - 09:20 AM
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