I have already done a Quick Restore about two months ago, when I acquired the computer from my husband, who upgraded. So, I know my disks are good, at least they were then.
When I realized I had the virus, I tried to Quick Restore, it didn't work. I thought the virus was messing with it, so I "mopped up" the virus with my antivirus software and doing some manual deleting (and emptying trash can too). I had about 30 programs running in the background, got it down to a few necessary ones and when I had windows up and running, without a plague of blue screens, I decided to try my Quick Restore disks again. Same problem occurred.
The problem is this: The Quick Restore screen comes up, it runs a bit, you see numbers and symbols rapidly changing at the bottom of the screen, as though it is scanning through something, and then the screen goes blank, it restarts itself, and it does the same thing, up to the restart. The second time, the screen goes blank and nothing happens. I hear a quiet "whir" of something going on inside, but nothing happens. My husband suggested that I leave it alone and see if it is just taking a while. I did that, left it for about a half hour or so, came back and there was no change.
If you need to see any of my computer information, please give me instructions as to how to go about retrieving it.
My two questions are:
1) Is there anyone out there who can help with this Quick Restore thing?
2) Can I bypass the Quick Restore, go to the DOS prompt and give the Format command and still be able to load Windows Me and my other programs and have it work o.k.? In other words, did Compaq set it up so that we could only use Quick Restore and if that doesn't work then we are screwed??
Thanks so much in advance.