[CKnepler]

I am not able to launch my .org for my banking. It just churns and churns. I also am not able to launch a page that requires a vpn for my work. Here's my system report. I do not know how to read this report. Any advice would be welcome. Thank you all!
Here is my report from the scan. I am not tech savvy, so any help is greatly appreciated.



OTL Extras logfile created on: 1/21/2014 4:46:11 PM - Run 1
OTL by OldTimer - Version 3.2.69.0 Folder = C:\Users\christine\Downloads
64bit- Home Premium Edition Service Pack 1 (Version = 6.1.7601) - Type = NTWorkstation
Internet Explorer (Version = 9.11.9600.16428)
Locale: 00000409 | Country: United States | Language: ENU | Date Format: M/d/yyyy

7.95 Gb Total Physical Memory | 4.27 Gb Available Physical Memory | 53.78% Memory free
15.90 Gb Paging File | 11.83 Gb Available in Paging File | 74.43% Paging File free
Paging file location(s): ?:\pagefile.sys [binary data]

%SystemDrive% = C: | %SystemRoot% = C:\Windows | %ProgramFiles% = C:\Program Files (x86)
Drive C: | 673.19 Gb Total Space | 591.43 Gb Free Space | 87.85% Space Free | Partition Type: NTFS
Drive D: | 21.28 Gb Total Space | 2.29 Gb Free Space | 10.78% Space Free | Partition Type: NTFS
Drive E: | 3.96 Gb Total Space | 1.07 Gb Free Space | 27.10% Space Free | Partition Type: FAT32

Computer Name: CHRISTINE-HP | User Name: christine | Logged in as Administrator.
Boot Mode: Normal | Scan Mode: Current user | Include 64bit Scans
Company Name Whitelist: Off | Skip Microsoft Files: Off | No Company Name Whitelist: On | File Age = 30 Days

========== Extra Registry (SafeList) ==========


========== File Associations ==========

64bit: [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\<extension>]
.html[@ = ChromeHTML] -- C:\Program Files (x86)\Google\Chrome\Application\chrome.exe (Google Inc.)
.url[@ = InternetShortcut] -- C:\Windows\SysNative\rundll32.exe (Microsoft Corporation)

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\<extension>]
.cpl [@ = cplfile] -- C:\Windows\SysWow64\control.exe (Microsoft Corporation)
.html [@ = ChromeHTML] -- C:\Program Files (x86)\Google\Chrome\Application\chrome.exe (Google Inc.)

[HKEY_CURRENT_USER\SOFTWARE\Classes\<extension>]
.html [@ = FirefoxHTML] -- C:\Program Files (x86)\Mozilla Firefox\firefox.exe (Mozilla Corporation)

========== Shell Spawning ==========

64bit: [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\<key>\shell\[command]\command]
batfile [open] -- "%1" %*
cmdfile [open] -- "%1" %*
comfile [open] -- "%1" %*
exefile [open] -- "%1" %*
helpfile [open] -- Reg Error: Key error.
htafile [open] -- "%1" %*
htmlfile [open] -- "C:\Program Files\Internet Explorer\iexplore.exe" %1 (Microsoft Corporation)
htmlfile [opennew] -- "C:\Program Files\Internet Explorer\iexplore.exe" %1 (Microsoft Corporation)
htmlfile [print] -- "%systemroot%\system32\rundll32.exe" "%systemroot%\system32\mshtml.dll",PrintHTML "%1"
http [open] -- "C:\Program Files (x86)\Google\Chrome\Application\chrome.exe" -- "%1" (Google Inc.)
https [open] -- "C:\Program Files (x86)\Google\Chrome\Application\chrome.exe" -- "%1" (Google Inc.)
inffile [install] -- %SystemRoot%\System32\InfDefaultInstall.exe "%1" (Microsoft Corporation)
InternetShortcut [open] -- "C:\Windows\System32\rundll32.exe" "C:\Windows\System32\ieframe.dll",OpenURL %l (Microsoft Corporation)
InternetShortcut [print] -- "C:\Windows\System32\rundll32.exe" "C:\Windows\System32\mshtml.dll",PrintHTML "%1" (Microsoft Corporation)
piffile [open] -- "%1" %*
regfile [merge] -- Reg Error: Key error.
scrfile [config] -- "%1"
scrfile [install] -- rundll32.exe desk.cpl,InstallScreenSaver %l
scrfile [open] -- "%1" /S
txtfile [edit] -- Reg Error: Key error.
Unknown [openas] -- C:\Program Files\Hewlett-Packard\HP Application Assistant\HPAA.exe %1 (Hewlett Packard Company)
Directory [cmd] -- cmd.exe /s /k pushd "%V" (Microsoft Corporation)
Directory [find] -- %SystemRoot%\Explorer.exe (Microsoft Corporation)
Folder [open] -- %SystemRoot%\Explorer.exe (Microsoft Corporation)
Folder [explore] -- Reg Error: Value error.
Drive [find] -- %SystemRoot%\Explorer.exe (Microsoft Corporation)
Applications\iexplore.exe [open] -- "C:\Program Files\Internet Explorer\iexplore.exe" %1 (Microsoft Corporation)
CLSID\{871C5380-42A0-1069-A2EA-08002B30309D} [OpenHomePage] -- "C:\Program Files\Internet Explorer\iexplore.exe" (Microsoft Corporation)

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\<key>\shell\[command]\command]
batfile [open] -- "%1" %*
cmdfile [open] -- "%1" %*
comfile [open] -- "%1" %*
cplfile [cplopen] -- %SystemRoot%\System32\control.exe "%1",%* (Microsoft Corporation)
exefile [open] -- "%1" %*
helpfile [open] -- Reg Error: Key error.
htafile [open] -- "%1" %*
htmlfile [open] -- "C:\Program Files\Internet Explorer\iexplore.exe" %1 (Microsoft Corporation)
htmlfile [opennew] -- "C:\Program Files\Internet Explorer\iexplore.exe" %1 (Microsoft Corporation)
htmlfile [print] -- "%systemroot%\system32\rundll32.exe" "%systemroot%\system32\mshtml.dll",PrintHTML "%1"
http [open] -- "C:\Program Files (x86)\Google\Chrome\Application\chrome.exe" -- "%1" (Google Inc.)
https [open] -- "C:\Program Files (x86)\Google\Chrome\Application\chrome.exe" -- "%1" (Google Inc.)
inffile [install] -- %SystemRoot%\System32\InfDefaultInstall.exe "%1" (Microsoft Corporation)
piffile [open] -- "%1" %*
regfile [merge] -- Reg Error: Key error.
scrfile [config] -- "%1"
scrfile [install] -- rundll32.exe desk.cpl,InstallScreenSaver %l
scrfile [open] -- "%1" /S
txtfile [edit] -- Reg Error: Key error.
Unknown [openas] -- C:\Program Files\Hewlett-Packard\HP Application Assistant\HPAA.exe %1 (Hewlett Packard Company)
Directory [cmd] -- cmd.exe /s /k pushd "%V" (Microsoft Corporation)
Directory [find] -- %SystemRoot%\Explorer.exe (Microsoft Corporation)
Folder [open] -- %SystemRoot%\Explorer.exe (Microsoft Corporation)
Folder [explore] -- Reg Error: Value error.
Drive [find] -- %SystemRoot%\Explorer.exe (Microsoft Corporation)
Applications\iexplore.exe [open] -- "C:\Program Files\Internet Explorer\iexplore.exe" %1 (Microsoft Corporation)
CLSID\{871C5380-42A0-1069-A2EA-08002B30309D} [OpenHomePage] -- Reg Error: Value error.

========== Security Center Settings ==========

64bit: [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center]
"cval" = 1

64bit: [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring]

64bit: [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Svc]
"VistaSp1" = 28 4D B2 76 41 04 CA 01 [binary data]
"AntiVirusOverride" = 0
"AntiSpywareOverride" = 0
"FirewallOverride" = 0

64bit: [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Svc\Vol]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center]
"AntiVirusDisableNotify" = 0
"AntiVirusOverride" = 0
"FirewallDisableNotify" = 0
"FirewallOverride" = 1
"UpdatesDisableNotify" = 0

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Svc]

========== Firewall Settings ==========

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\DomainProfile]
"EnableFirewall" = 0
"DisableNotifications" = 0

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile]
"EnableFirewall" = 0
"DisableNotifications" = 0

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\PublicProfile]
"EnableFirewall" = 0
"DisableNotifications" = 0

========== Authorized Applications List ==========


========== Vista Active Open Ports Exception List ==========

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\FirewallRules]
"{0E240BA5-9C21-4713-B56F-B8BC659D8C82}" = lport=445 | protocol=6 | dir=in | app=system |
"{12CA09FE-D7C4-4FEE-A074-A3F6A4BAE805}" = lport=rpc | protocol=6 | dir=in | svc=spooler | app=%systemroot%\system32\spoolsv.exe |
"{161E5CD0-9016-47AE-A459-2E24BEDF0494}" = rport=5355 | protocol=17 | dir=out | svc=dnscache | app=%systemroot%\system32\svchost.exe |
"{17297584-5D54-4B6C-973F-F7E840CA89C9}" = rport=138 | protocol=17 | dir=out | app=system |
"{2136A121-B49D-4718-9A56-DF68D91B0BBE}" = lport=2869 | protocol=6 | dir=in | app=system |
"{2321C1A9-5246-4F19-8057-5E0C498F57E3}" = lport=rpc-epmap | protocol=6 | dir=in | svc=rpcss | [email protected],-28539 |
"{29CA1CCD-9A15-41BB-8F8A-7B54187CC7C5}" = rport=445 | protocol=6 | dir=out | app=system |
"{3389F848-4B20-499D-AA62-496AF5FE3735}" = rport=137 | protocol=17 | dir=out | app=system |
"{394A2501-2746-4E71-B920-CDCBD555544A}" = lport=138 | protocol=17 | dir=in | app=system |
"{3A3C22CB-7C4F-4CD3-9F8D-27671288FECF}" = lport=1900 | protocol=17 | dir=in | name=windows live communications platform (ssdp) |
"{5E673662-B675-4DB3-8C25-4EA054C9A504}" = lport=2869 | protocol=6 | dir=in | name=windows live communications platform (upnp) |
"{662F448E-CBB7-4DEC-BD00-0A4F23765C3D}" = rport=5355 | protocol=17 | dir=out | svc=dnscache | app=%systemroot%\system32\svchost.exe |
"{76D99D6B-2050-4983-B2F9-59B2B3832270}" = lport=2177 | protocol=6 | dir=in | svc=qwave | app=%systemroot%\system32\svchost.exe |
"{785AA349-C41D-45FA-B28E-64B1F07DDE0E}" = lport=10243 | protocol=6 | dir=in | app=system |
"{7BB13377-E689-40DB-82C9-23C4AFEB7715}" = lport=6004 | protocol=17 | dir=in | app=c:\program files (x86)\microsoft office\office14\outlook.exe |
"{89EE3571-F865-42DA-BB82-F4747C8E5EF4}" = rport=2177 | protocol=17 | dir=out | svc=qwave | app=%systemroot%\system32\svchost.exe |
"{8DC8A538-7B17-4242-AC84-CFA198DE5A9D}" = rport=10243 | protocol=6 | dir=out | app=system |
"{982A7A18-AA32-455A-94E3-F2B9B85EA887}" = lport=137 | protocol=17 | dir=in | app=system |
"{A02BE308-CA10-49C0-A09D-B0D1388A4805}" = rport=139 | protocol=6 | dir=out | app=system |
"{B4194EB4-9412-4283-B589-6C18F793F27D}" = lport=5355 | protocol=17 | dir=in | svc=dnscache | app=%systemroot%\system32\svchost.exe |
"{B442CE30-1EAD-4CC3-BFB6-7C134FBAD291}" = rport=2177 | protocol=6 | dir=out | svc=qwave | app=%systemroot%\system32\svchost.exe |
"{C4687154-EF33-4083-B127-3757E7F5CA2F}" = lport=2177 | protocol=17 | dir=in | svc=qwave | app=%systemroot%\system32\svchost.exe |
"{CC7DB457-0155-4CCB-8053-C821CC5EA102}" = lport=1900 | protocol=17 | dir=in | svc=ssdpsrv | app=%systemroot%\system32\svchost.exe |
"{F52DFE4A-4219-4BB5-B22A-1B48C8101F40}" = lport=139 | protocol=6 | dir=in | app=system |
"{F673EF2D-98C7-42C8-B2E5-ECB63E2458B6}" = rport=1900 | protocol=17 | dir=out | svc=ssdpsrv | app=%systemroot%\system32\svchost.exe |
"{F899926E-8605-41E5-9BB5-468888B7C814}" = lport=5355 | protocol=17 | dir=in | svc=dnscache | app=%systemroot%\system32\svchost.exe |

========== Vista Active Application Exception List ==========

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\FirewallRules]
"{003F81AC-052D-40E4-9ECC-737BA28315C0}" = dir=in | app=c:\users\christine\appdata\local\gcc\controller.exe |
"{09FB119F-A9F6-4A4D-8EA5-14E010E63960}" = protocol=17 | dir=out | app=%programfiles%\windows media player\wmplayer.exe |
"{0BD6A71E-68B9-4B55-AA3E-7A8C98C78A45}" = protocol=6 | dir=out | app=%programfiles%\windows media player\wmpnetwk.exe |
"{0FB23F6D-C627-4BBF-B33A-97EBBF3BF760}" = protocol=6 | dir=in | app=c:\program files\bonjour\mdnsresponder.exe |
"{1853D8AC-74AD-4FCC-86F1-7ED4CDC7FCA1}" = dir=in | app=c:\program files\hp\hp photosmart 5520 series\bin\hpnetworkcommunicatorcom.exe |
"{1AC5AB5F-C752-4EB5-A70E-478DB12AFE82}" = dir=in | app=c:\program files\intel\wifi\bin\pandhcpdns.exe |
"{1D90E06E-F2FA-46CD-B0DF-F7842A984157}" = protocol=6 | dir=in | app=c:\program files (x86)\microsoft office\office14\onenote.exe |
"{1F83E93E-8F26-4C4A-AB4B-266A030297C6}" = protocol=6 | dir=in | app=%programfiles%\windows media player\wmpnetwk.exe |
"{242ABD88-E2BA-45C7-A4DC-26D69117EDC8}" = protocol=6 | dir=in | app=c:\program files (x86)\hewlett-packard\mediasmart\roxionow\indivdrm.exe |
"{2A94A7D1-5394-4A29-B76D-B3349635EB09}" = protocol=6 | dir=in | app=c:\program files (x86)\hewlett-packard\mediasmart\roxionow\rnow.exe |
"{2ABC9E67-CDC4-4795-819C-F6031D36D11B}" = protocol=17 | dir=in | app=c:\users\christine\appdata\local\google\google talk plugin\googletalkplugin.exe |
"{3439DB34-01E7-456C-85F4-89C44C153978}" = protocol=17 | dir=in | app=c:\program files\intel\wimax\bin\appsrv.exe |
"{34C87609-07FD-40A2-916E-FA2E6277F694}" = protocol=6 | dir=in | app=c:\program files (x86)\bonjour\mdnsresponder.exe |
"{3901677A-4BC4-4AAE-AFDF-4F8C9A1C71B2}" = protocol=17 | dir=in | app=c:\program files (x86)\avg\avg2013\avgemca.exe |
"{3C245A51-F164-4249-94ED-2E17DAC6B1E6}" = protocol=17 | dir=out | app=%programfiles(x86)%\windows media player\wmplayer.exe |
"{40F9D367-C12C-4D52-9104-7D08B736493A}" = protocol=6 | dir=in | app=c:\windows\syswow64\msiexec.exe |
"{44043468-2C88-49F0-B106-5AA26A54C016}" = protocol=17 | dir=in | app=c:\program files (x86)\bonjour\mdnsresponder.exe |
"{45200D7C-F11E-44FB-9E55-9D81DF08E888}" = dir=in | app=c:\program files (x86)\skype\phone\skype.exe |
"{4B109623-3373-4F5F-89B3-603619A0910F}" = dir=in | app=c:\program files (x86)\windows live\messenger\msnmsgr.exe |
"{4D95D4F6-B6BE-4CE0-9137-EA6D7364D144}" = protocol=17 | dir=in | app=c:\program files (x86)\avg\avg2013\avgnsa.exe |
"{4DDCFC7F-4AD9-4746-A06B-792D5B2CC337}" = protocol=17 | dir=in | app=c:\users\christine\appdata\local\google\google talk plugin\googletalkplugin.exe |
"{4ECD7D3D-5D13-4762-8235-A8BEE9E800F0}" = dir=in | app=c:\program files (x86)\itunes\itunes.exe |
"{54642104-3747-485A-AC17-12C18369F6A8}" = dir=in | app=c:\program files\hp\hp photosmart 5520 series\bin\devicesetup.exe |
"{57FA71A1-DB8B-4227-A0F9-140E71DAC18B}" = protocol=17 | dir=out | app=%programfiles%\windows media player\wmplayer.exe |
"{58A87558-DB4F-409E-B96B-3B25D1658925}" = dir=in | app=c:\program files (x86)\hewlett-packard\hp support framework\resources\hpwarrantycheck\hpdevicedetection3.exe |
"{5E10E8D7-A242-45BF-AC64-0F3C7E5BF45D}" = protocol=17 | dir=in | app=%programfiles%\windows media player\wmplayer.exe |
"{5EB676B4-9324-4F48-AA03-9265523BC2F8}" = protocol=6 | dir=out | app=%programfiles%\windows media player\wmplayer.exe |
"{61E0BF98-7F34-40D6-84E6-333E34522613}" = protocol=6 | dir=out | app=%programfiles(x86)%\windows media player\wmplayer.exe |
"{6545D88A-6666-42A0-98A9-E4F583B87D51}" = protocol=17 | dir=in | app=c:\windows\syswow64\msiexec.exe |
"{66D11176-04AC-4780-9784-0B7EDC9D7054}" = protocol=6 | dir=out | app=%programfiles%\windows media player\wmplayer.exe |
"{6BCAE8BE-E21A-4AD7-B9B9-7E526462D867}" = protocol=6 | dir=in | app=c:\users\christine\appdata\local\google\google talk plugin\googletalkplugin.exe |
"{6F03F86B-EBCD-4A52-B72E-F6C88A5280A2}" = protocol=6 | dir=in | app=c:\users\christine\appdata\local\google\google talk plugin\googletalkplugin.exe |
"{72A3E9B3-0DFB-4A53-AFC3-5E4889B4D17F}" = protocol=6 | dir=in | app=c:\program files (x86)\avg\avg2013\avgdiagex.exe |
"{767B2041-9777-4F75-8CC9-224BD6E17EF3}" = protocol=6 | dir=in | app=c:\program files (x86)\avg\avg2013\avgnsa.exe |
"{772B2220-F6B5-4444-A725-F679AC168765}" = protocol=17 | dir=in | app=%programfiles%\windows media player\wmplayer.exe |
"{7A40C59F-A0E1-4162-8EA7-2DA6660E491F}" = protocol=58 | dir=out | [email protected],-28546 |
"{7C05A3A8-86FC-4451-A7AA-DA2B9146275E}" = protocol=17 | dir=in | app=c:\program files (x86)\avg\avg2013\avgemca.exe |
"{7F37FD9F-9327-4AA1-9C41-12AA037F448E}" = protocol=1 | dir=out | [email protected],-28544 |
"{7FF444D3-53F8-48C5-926B-257BC63238FC}" = protocol=6 | dir=out | svc=upnphost | app=%systemroot%\system32\svchost.exe |
"{85B09CEE-D7D5-46CF-9E47-BF0222CF3256}" = dir=in | app=c:\program files (x86)\hewlett-packard\hp support framework\resources\hpwarrantycheck\hpwarrantychecker.exe |
"{88110CFB-4E3E-474D-88F4-A1C7BCDF9B2E}" = protocol=17 | dir=in | app=c:\program files (x86)\hewlett-packard\mediasmart\roxionow\rnow.exe |
"{9B94DC30-30AC-45B6-ABF0-299E44335E28}" = dir=in | app=c:\program files (x86)\windows live\mesh\moe.exe |
"{9EB708FA-1384-49D5-8237-F8D23413A36F}" = protocol=6 | dir=in | app=c:\program files\intel\wimax\bin\dmagent.exe |
"{9EF1B699-C755-4025-9768-65334903D577}" = protocol=6 | dir=in | app=c:\program files (x86)\avg\avg2013\avgdiagex.exe |
"{A6B638C4-707E-4C6D-BFB6-9DC02F3CD448}" = protocol=6 | dir=in | app=c:\program files (x86)\avg\avg2013\avgemca.exe |
"{A8F51021-ACB5-4C8F-89CE-E8617F640151}" = protocol=17 | dir=in | app=c:\program files\bonjour\mdnsresponder.exe |
"{ABE673A4-88E4-49BA-858F-E34C4836E0EB}" = protocol=6 | dir=in | app=c:\program files\intel\wimax\bin\appsrv.exe |
"{AE83E3C1-3A6F-4A28-99BB-F49EAD65A67B}" = protocol=17 | dir=in | app=c:\program files\intel\wimax\bin\dmagent.exe |
"{B6ECE76A-1476-4087-8022-1CE32D26E78A}" = protocol=17 | dir=in | app=%programfiles%\windows media player\wmpnetwk.exe |
"{B80D4451-129D-4140-A89F-34FF4288E8E0}" = dir=in | app=c:\program files (x86)\windows live\contacts\wlcomm.exe |
"{BEFAF522-0A72-4CA5-A50C-CBC6A0840596}" = dir=in | app=c:\program files\hp\hp photosmart 5520 series\bin\hpnetworkcommunicator.exe |
"{C4026A0E-A666-4110-9E87-5ED17EF71755}" = protocol=17 | dir=in | app=%programfiles(x86)%\windows media player\wmplayer.exe |
"{C6EEFC34-220F-47D7-BDD8-69A9A081BC17}" = protocol=58 | dir=in | [email protected],-28545 |
"{C7A14E54-4FDC-4D87-9C86-0B3CFDD24101}" = protocol=17 | dir=in | app=c:\program files (x86)\avg\avg2013\avgnsa.exe |
"{C9EC4C24-EF34-4C5E-B5AC-F72468921A33}" = protocol=6 | dir=in | app=c:\program files (x86)\avg\avg2013\avgmfapx.exe |
"{CECCEC9A-0403-4170-B5AA-B200B95BC685}" = dir=in | app=c:\program files (x86)\intel corporation\intel widi\widiapp.exe |
"{D5D115B8-3E36-43AF-A7AC-A6F3DE22993D}" = protocol=6 | dir=out | app=system |
"{DCBBE010-FA03-43C3-B2A5-FB7F8748A52B}" = protocol=17 | dir=in | app=c:\program files (x86)\microsoft office\office14\onenote.exe |
"{DF010D98-4B24-467B-BF87-06E44F8417A8}" = protocol=17 | dir=in | app=c:\program files (x86)\avg\avg2013\avgmfapx.exe |
"{DFE4FFB6-4662-4340-9C5B-42FE9D31B737}" = protocol=6 | dir=in | app=c:\program files (x86)\avg\avg2013\avgnsa.exe |
"{E8BB82CF-32A2-454C-AFF6-BD550833DA04}" = protocol=17 | dir=in | app=c:\program files (x86)\hewlett-packard\mediasmart\roxionow\indivdrm.exe |
"{E9691BD3-81DA-423D-B3BB-4AC5C94F90FA}" = protocol=17 | dir=in | app=c:\program files (x86)\avg\avg2013\avgdiagex.exe |
"{E9D8D3C2-2CFC-44AD-9905-577BDB1F1821}" = protocol=17 | dir=in | app=c:\program files (x86)\avg\avg2013\avgdiagex.exe |
"{EF3DB95E-C5C5-49AB-BD12-EEEFA498810D}" = protocol=1 | dir=in | [email protected],-28543 |
"{EF502F19-220D-45E7-839D-26FF7B94185D}" = dir=in | app=c:\program files (x86)\common files\apple\apple application support\webkit2webprocess.exe |
"{F825605B-0066-4649-A3F4-CB0837FA10A8}" = protocol=17 | dir=out | app=%programfiles%\windows media player\wmpnetwk.exe |
"{FCAA8F6F-AB2F-40BF-AE5C-67392969A9CD}" = protocol=6 | dir=in | app=c:\program files (x86)\avg\avg2013\avgemca.exe |

========== HKEY_LOCAL_MACHINE Uninstall List ==========

64bit: [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall]
"{027E5FAB-1476-4C59-AAB4-32EF28520399}" = Windows Live Language Selector
"{054EF02F-95D8-48F4-9EEB-2F9CE3072ED8}" = AuthenTec TrueAPI
"{0576788F-2993-455F-80CD-980114095103}" = HP Security Assistant
"{09350823-BE9F-4CC1-B621-C8F113F714D5}" = AVG 2013
"{0CE7EBAF-157D-4111-9146-057CB2A4023E}" = HP Application Assistant
"{119EEB4B-F32F-4D71-B9C0-E42403F91C9A}" = AVG 2013
"{1ACC8FFB-9D84-4C05-A4DE-D28A9BC91698}" = Windows Live ID Sign-in Assistant
"{21B133D6-5979-47F0-BE1C-F6A6B304693F}" = Visual Studio 2010 x64 Redistributables
"{24F93B56-61F5-415F-85B9-AA444DA34AFC}" = Microsoft Mouse and Keyboard Center
"{2856A1C2-70C5-4EC3-AFF7-E5B51E5530A2}" = HP Client Services
"{28EF7372-9087-4AC3-9B9F-D9751FCDF830}" = Intel® Wireless Display
"{2EF5D87E-B7BD-458F-8428-E4D0B8B4E65C}" = Apple Mobile Device Support
"{37EC048A-81A2-452A-8D1F-3BE2018E767D}" = Intel® PROSet/Wireless for Bluetooth® + High Speed
"{4B6C7001-C7D6-3710-913E-5BC23FCE91E6}" = Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148
"{5A847522-375C-4D05-BD3D-88C450CC047F}" = HP Launch Box
"{5C1DA3D9-F590-4317-A4FB-274F658E504B}" = Intel® PROSet/Wireless WiMAX Software
"{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}" = Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
"{656DEEDE-F6AC-47CA-A568-A1B4E34B5760}" = Windows Live Remote Service Resources
"{68C0736C-3E47-43A6-B14D-236BEF198A5F}" = HP Photosmart 5520 series Basic Device Software
"{6ce5bae9-d3ca-4b99-891a-1dc6c118a5fc}" = Microsoft Visual C++ 2005 Redistributable (x64)
"{6E3610B2-430D-4EB0-81E3-2B57E8B9DE8D}" = Bonjour
"{6E810AB6-F34E-49A3-A93F-9E503660F718}" = ScorpionSaver Services
"{79174AF2-6CB1-42F5-981E-66DCA49391D0}" = Validity WBF DDK
"{7DEBE4EB-6B40-3766-BB35-5CBBC385DA37}" = Microsoft .NET Framework 4.5.1
"{81E20D41-C277-4526-934D-F2380AF91B78}" = iCloud
"{8220EEFE-38CD-377E-8595-13398D740ACE}" = Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
"{847B0532-55E3-4AAF-8D7B-E3A1A7CD17E5}" = Windows Live Remote Client Resources
"{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}" = Microsoft Silverlight
"{90140000-002A-0000-1000-0000000FF1CE}" = Microsoft Office Office 64-bit Components 2010
"{90140000-002A-0409-1000-0000000FF1CE}" = Microsoft Office Shared 64-bit MUI (English) 2010
"{90140000-0116-0409-1000-0000000FF1CE}" = Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2010
"{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033" = Microsoft .NET Framework 4.5.1
"{95120000-00B9-0409-1000-0000000FF1CE}" = Microsoft Application Error Reporting
"{A1439D4F-FD46-47F2-A1D3-FEE097C29A09}" = WIDCOMM Bluetooth Software
"{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}" = Microsoft Visual C++ 2005 Redistributable (x64)
"{CC4D56B7-6F18-470B-8734-ABCD75BCF4F1}" = HP Auto
"{D601CEAD-2E4F-4BBB-85CC-C29A4CE6A3C0}" = iTunes
"{DA54F80E-261C-41A2-A855-549A144F2F59}" = Windows Live MIME IFilter
"{DCC176F0-3CE3-4DA9-8FF9-3809C1B48C47}" = HP Photosmart 5520 series Product Improvement Study
"{DF6D988A-EEA0-4277-AAB8-158E086E439B}" = Windows Live Remote Client
"{DFB497E0-CE3F-40FC-9596-FC7A48775DE4}" = HP 3D DriveGuard
"{E02A6548-6FDE-40E2-8ED9-119D7D7E641F}" = Windows Live Remote Service
"{E2D0B67F-8032-4E11-87C6-C8C721D331B3}" = Intel® PROSet/Wireless WiFi Software
"AVG" = AVG 2013
"CCleaner" = CCleaner
"McAfee Security Scan" = McAfee Security Scan Plus
"Microsoft Mouse and Keyboard Center" = Microsoft Mouse and Keyboard Center
"MyPC Backup" = MyPC Backup
"ProInst" = Intel PROSet Wireless
"SynTPDeinstKey" = Synaptics TouchPad Driver

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall]
"{01FB4998-33C4-4431-85ED-079E3EEFE75D}" = CyberLink YouCam
"{07FA4960-B038-49EB-891B-9F95930AA544}" = HP Customer Experience Enhancements
"{091B1954-3B37-4957-BCC8-0DB89D86B918}" = MT Professional System
"{0B0F231F-CE6A-483D-AA23-77B364F75917}" = Windows Live Installer
"{11AF9A96-6D83-4C3B-8DCB-16EA2A358E3F}" = HP CoolSense
"{120262A6-7A4B-4889-AE85-F5E5688D3683}" = HP MovieStore
"{19BA08F7-C728-469C-8A35-BFBD3633BE08}" = Windows Live Movie Maker
"{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}" = Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
"{1F6AB0E7-8CDD-4B93-8A23-AA9EB2FEFCE4}" = Junk Mail filter update
"{200FEC62-3C34-4D60-9CE8-EC372E01C08F}" = Windows Live SOXE Definitions
"{26A24AE4-039D-4CA4-87B4-2F83216029FF}" = Java™ 6 Update 29
"{26A24AE4-039D-4CA4-87B4-2F83217045FF}" = Java 7 Update 45
"{2902F983-B4C1-44BA-B85D-5C6D52E2C441}" = Windows Live Mesh ActiveX Control for Remote Connections
"{2A3FC24C-6EC0-4519-A52B-FDA4EA9B2D24}" = Windows Live Messenger
"{2FA94A64-C84E-49d1-97DD-7BF06C7BBFB2}.WildTangent Games App" = Update Installer for WildTangent Games App
"{3336F667-9049-4D46-98B6-4C743EEBC5B1}" = Windows Live Photo Gallery
"{34F4D9A4-42C2-4348-BEF4-E553C84549E7}" = Windows Live Photo Gallery
"{3677D4D8-E5E0-49FC-B86E-06541CF00BBE}" = opensource
"{387B63A5-5016-1015-B06B-A9A1030E3125}" = Intel® Identity Protection Technology 1.2.22.0
"{3E29EE6C-963A-4aae-86C1-DC237C4A49FC}" = Intel® Rapid Storage Technology
"{415FA9AD-DA10-4ABE-97B6-5051D4795C90}" = HP FWUpdateEDO2
"{423FBEB8-21C6-4720-A8DA-B19B06FDB607}" = HP SimplePass 2012
"{46693D70-6532-468B-A86E-D960E5DBD39B}" = Quick Look Electronic Drug Reference 2012
"{46F044A5-CE8B-4196-984E-5BD6525E361D}" = Apple Application Support
"{4A03706F-666A-4037-7777-5F2748764D10}" = Java Auto Updater
"{4E76FF7E-AEBA-4C87-B788-CD47E5425B9D}" = Skype™ 6.6
"{5179641A-DC14-3A2E-BD53-480D4136C368}" = Google Talk Plugin
"{53B17A98-5BF0-40BC-AAFF-850A357975AC}" = HP Quick Launch
"{5442DAB8-7177-49E1-8B22-09A049EA5996}" = Renesas Electronics USB 3.0 Host Controller Driver
"{54F0ED3B-BD05-4B41-BCFC-E03FE2DDFF1D}" = HP Documentation
"{579684A4-DDD5-4CA3-9EA8-7BE7D9593DB4}" = Windows Live UX Platform Language Pack
"{612C34C7-5E90-47D8-9B5C-0F717DD82726}" = swMSM
"{65153EA5-8B6E-43B6-857B-C6E4FC25798A}" = Intel® Management Engine Components
"{682B3E4F-696A-42DE-A41C-4C07EA1678B4}" = Windows Live SOXE
"{6BE51B39-4902-F9B4-9A57-8EF4349ED104}" = HipChat
"{6DC8C535-92E9-4D97-A267-023794E6D07E}" = Ready Reference Bookshelf
"{6F340107-F9AA-47C6-B54C-C3A19F11553F}" = Hewlett-Packard ACLM.NET v1.2.2.3
"{70B446D1-E03B-4ab0-9B3C-0832142C9AA8}.WildTangent Games App-hp" = WildTangent Games App (HP Games)
"{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}" = Microsoft Visual C++ 2005 Redistributable
"{7137E26A-10F7-4B1C-9980-0893579E92DA}" = HP Photosmart 5520 series Help
"{7204BDEE-1A48-4D95-A964-44A9250B439E}" = Facebook Messenger 2.1.4814.0
"{7257132D-7F65-41E6-A90F-43BF6099461A}" = Intel® WiDi
"{741006D1-7B2B-4E33-B2B0-831F282EEF64}" = Blio
"{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}" = Apple Software Update
"{7E799992-5DA0-4A1A-9443-B1836B063FEC}" = HP Power Manager
"{83C292B7-38A5-440B-A731-07070E81A64F}" = Windows Live PIMT Platform
"{846B5DED-DC8C-4E1A-B5B4-9F5B39A0CACE}" = HPDiagnosticAlert
"{8833FFB6-5B0C-4764-81AA-06DFEED9A476}" = Realtek Ethernet Controller Driver
"{8C6D6116-B724-4810-8F2D-D047E6B7D68E}" = Mesh Runtime
"{8DD46C6A-0056-4FEC-B70A-28BB16A1F11F}" = MSVCRT
"{9008D736-35CA-40DB-A2BE-5F32D954E5AA}" = HP MovieStore
"{90140000-0015-0409-0000-0000000FF1CE}" = Microsoft Office Access MUI (English) 2010
"{90140000-0016-0409-0000-0000000FF1CE}" = Microsoft Office Excel MUI (English) 2010
"{90140000-0018-0409-0000-0000000FF1CE}" = Microsoft Office PowerPoint MUI (English) 2010
"{90140000-0019-0409-0000-0000000FF1CE}" = Microsoft Office Publisher MUI (English) 2010
"{90140000-001A-0409-0000-0000000FF1CE}" = Microsoft Office Outlook MUI (English) 2010
"{90140000-001B-0409-0000-0000000FF1CE}" = Microsoft Office Word MUI (English) 2010
"{90140000-001F-0409-0000-0000000FF1CE}" = Microsoft Office Proof (English) 2010
"{90140000-001F-040C-0000-0000000FF1CE}" = Microsoft Office Proof (French) 2010
"{90140000-001F-0C0A-0000-0000000FF1CE}" = Microsoft Office Proof (Spanish) 2010
"{90140000-002C-0409-0000-0000000FF1CE}" = Microsoft Office Proofing (English) 2010
"{90140000-003D-0000-0000-0000000FF1CE}" = Microsoft Office Single Image 2010
"{90140000-006E-0409-0000-0000000FF1CE}" = Microsoft Office Shared MUI (English) 2010
"{90140000-00A1-0409-0000-0000000FF1CE}" = Microsoft Office OneNote MUI (English) 2010
"{90140000-0115-0409-0000-0000000FF1CE}" = Microsoft Office Shared Setup Metadata MUI (English) 2010
"{90140000-0117-0409-0000-0000000FF1CE}" = Microsoft Office Access Setup Metadata MUI (English) 2010
"{92EA4134-10D1-418A-91E1-5A0453131A38}" = Windows Live Movie Maker
"{962CB079-85E6-405F-8704-1C62365AE46F}" = HP Software Framework
"{97486FBE-A3FC-4783-8D55-EA37E9D171CC}" = HP Update
"{9A25302D-30C0-39D9-BD6F-21E6EC160475}" = Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
"{9B65F9A3-9D24-452A-B6EF-1457D65E4259}" = ScorpionSaver
"{9BE518E6-ECC6-35A9-88E4-87755C07200F}" = Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
"{9D56775A-93F3-44A3-8092-840E3826DE30}" = Windows Live Mail
"{A0C91188-C88F-4E86-93E6-CD7C9A266649}" = Windows Live Mesh
"{A726AE06-AAA3-43D1-87E3-70F510314F04}" = Windows Live Writer
"{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}" = Google Update Helper
"{A9BDCA6B-3653-467B-AC83-94367DA3BFE3}" = Windows Live Photo Common
"{AAAFC670-569B-4A2F-82B4-42945E0DE3EF}" = Windows Live Writer
"{AAF454FC-82CA-4F29-AB31-6A109485E76E}" = Windows Live Writer
"{AC76BA86-7AD7-1033-7B44-AB0000000001}" = Adobe Reader XI (11.0.06)
"{AE856388-AFAD-4753-81DF-D96B19D0A17C}" = HP Setup Manager
"{B435FD87-CA14-45E3-9D0B-A30F1F9F3866}" = Best Buy Connect
"{B67BAFBA-4C9F-48FA-9496-933E3B255044}" = QuickTime
"{B6CF2967-C81E-40C0-9815-C05774FEF120}" = Skype Click to Call
"{B92C2C6C-F70E-497B-88A7-1FEF9888272B}" = Adobe AIR
"{BAC8B3BD-5CBE-44CE-A74B-79161E79F4CC}" = HipChat
"{BB4FC2AD-DF12-4EE1-8AA7-2C0A26B5E2FB}" = HP QuickWeb
"{C1594429-8296-4652-BF54-9DBE4932A44C}" = Realtek PCIE Card Reader
"{C66824E4-CBB3-4851-BB3F-E8CFD6350923}" = Windows Live Mail
"{CCA5EAAD-92F4-4B7A-B5EE-14294C66AB61}" = PlayReady PC Runtime x86
"{CE95A79E-E4FC-4FFF-8A75-29F04B942FF2}" = Windows Live UX Platform
"{D0B44725-3666-492D-BEF6-587A14BD9BD9}" = MSVCRT_amd64
"{D436F577-1695-4D2F-8B44-AC76C99E0002}" = Windows Live Photo Common
"{D45240D3-B6B3-4FF9-B243-54ECE3E10066}" = Windows Live Communications Platform
"{DBCD5E64-7379-4648-9444-8A6558DCB614}" = HP Recovery Manager
"{DDC8BDEE-DCAC-404D-8257-3E8D4B782467}" = Windows Live Writer Resources
"{DECDCB7C-58CC-4865-91AF-627F9798FE48}" = Windows Live Mesh
"{E09C4DB7-630C-4F06-A631-8EA7239923AF}" = D3DX10
"{E35A3B13-78CD-4967-8AC8-AA9FDA693EDE}" = HP Support Assistant
"{E3A5A8AB-58F6-45FF-AFCB-C9AE18C05001}" = IDT Audio
"{E3E71D07-CD27-46CB-8448-16D4FB29AA13}" = Microsoft WSE 3.0 Runtime
"{E5B21F11-6933-4E0B-A25C-7963E3C07D11}" = Windows Live Messenger
"{E96CAA2A-0244-4A2A-8403-0C3C9534778B}" = ESU for Microsoft Windows 7 SP1
"{ED1BD69A-07E3-418C-91F1-D856582581BF}" = HP On Screen Display
"{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}" = Microsoft SQL Server 2005 Compact Edition [ENU]
"{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}" = Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
"{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}" = Intel® Processor Graphics
"{F5E7D9AF-60F6-4A30-87E3-4EA94D322CE1}" = HP Setup
"{F761359C-9CED-45AE-9A51-9D6605CD55C4}" = Evernote v. 4.2.3
"{F82C81F9-ADB5-42BD-AFE9-DD5DFDD215E3}" = Citrix Online Launcher
"{F8A9085D-4C7A-41a9-8A77-C8998A96C421}" = Intel® Control Center
"{FCDBEA60-79F0-4FAE-BBA8-55A26C609A49}" = Visual Studio 2008 x64 Redistributables
"{FE044230-9CA5-43F7-9B58-5AC5A28A1F33}" = Windows Live Essentials
"7-Zip 9.20" = 7-Zip 9.20
"Adobe AIR" = Adobe AIR
"Adobe Flash Player ActiveX" = Adobe Flash Player 11 ActiveX
"Adobe Flash Player Plugin" = Adobe Flash Player 11 Plugin
"Adobe Shockwave Player" = Adobe Shockwave Player 11.6
"com.hipchat.87969878BBF1203EC547B61E69990E8273C4626D.1" = HipChat
"DefaultTab" = DefaultTab
"DefaultTab Chrome" = DefaultTab Chrome
"Express" = Express Dictate
"ExpressAccounts" = Express Accounts
"ExpressInvoice" = Express Invoice
"FastFox" = FastFox
"Google Chrome" = Google Chrome
"HP Photo Creations" = HP Photo Creations
"InstallShield_{01FB4998-33C4-4431-85ED-079E3EEFE75D}" = CyberLink YouCam
"InstallShield_{5442DAB8-7177-49E1-8B22-09A049EA5996}" = Renesas Electronics USB 3.0 Host Controller Driver
"JFileManager" = JFileManager
"Malwarebytes' Anti-Malware_is1" = Malwarebytes Anti-Malware version 1.75.0.1300
"Mozilla Firefox 21.0 (x86 en-US)" = Mozilla Firefox 21.0 (x86 en-US)
"MTPVistaPatch" = MTPVistaPatch
"NIS" = Norton Internet Security
"Office14.SingleImage" = Microsoft Office Home and Business 2010
"OpenVPN" = OpenVPN 2.1.1
"Scribe" = Express Scribe
"SearchProtect" = Search Protect
"SereneScreen Marine Aquarium Lite_is1" =
"Uninstaller_B39FB000_Stedman's Plus Spellchecker 2005 Bonus Edition" = Stedman's Plus Spellchecker 2005 Bonus Edition (Shared Components)
"VIP Access SDK" = VIP Access SDK (1.0.1.2)
"WildTangent hp Master Uninstall" = HP Games
"WinLiveSuite" = Windows Live Essentials
"WTA-0f8815c1-60c7-4421-94df-c7526ab10e9f" = Luxor HD
"WTA-1db7bd6b-3d3b-424c-9e71-d774a78e1752" = Hoyle Card Games
"WTA-24528933-f044-4fbd-bd32-909873f3b339" = Jewel Match 3
"WTA-3bc42993-9379-4e58-ac6e-997db3d7059a" = Final Drive Fury
"WTA-46234831-cd96-477c-a832-f3a64bd6c9bb" = Bejeweled 3
"WTA-4a42857a-7973-43d7-8873-d7d34848191f" = The Treasures of Mystery Island: The Ghost Ship
"WTA-551eac18-7881-42d5-b306-2146b1679ae5" = Torchlight
"WTA-588e97a7-06c0-4fbe-a67f-092b3670c2ed" = Polar Golfer
"WTA-5abd8331-3ce0-43a9-9698-5b7273fa7a0b" = Mah Jong Medley
"WTA-5b79d779-08a0-4242-981e-3406feef6cb6" = FATE
"WTA-61eb7f73-20e6-4eb7-b39c-91b21f30abcd" = Farmscapes
"WTA-728f87db-9431-4405-ab47-f6533c2db393" = Blackhawk Striker 2
"WTA-7719c548-3e3a-43b8-bd48-7776b4adba15" = RollerCoaster Tycoon 3: Platinum
"WTA-7843dc93-e8ea-420b-acfa-0e1af91dc065" = John Deere Drive Green
"WTA-97325728-8ff8-412c-8c68-2e2b5300ad4b" = Letters from Nowhere 2
"WTA-9a68a6e4-108e-421c-b375-7cd9cbb0fca5" = Virtual Villagers 4 - The Tree of Life
"WTA-9afd59d1-1602-4551-9b6d-4a5c30d08367" = Chuzzle Deluxe
"WTA-b7da9baf-9cd8-4b25-9a3a-72aea5847a3d" = Polar Bowler
"WTA-cb4a0653-5481-400f-a855-a44b97feaece" = Jewel Quest Mysteries: The Seventh Gate Collector's Edition
"WTA-cd52be6e-ac32-4c96-ae18-15131c79d70d" = Poker Superstars III
"WTA-d10752d0-49fe-4d5f-9714-0ba656fe84e9" = Dora's World Adventure
"WTA-e6cda93a-85a0-4f63-b38a-196703a18d62" = Farm Frenzy
"WTA-eafe41cb-f966-4d5e-9e47-1cc735365e03" = Penguins!
"WTA-eb9f8528-390d-402b-818a-b4d741343e7a" = Cradle of Rome 2
"WTA-ecf5ddf2-67f5-42ba-86dc-d1037037a2c8" = Plants vs. Zombies - Game of the Year
"WTA-eed2bd0f-5d44-4a08-9320-84cbd801cd43" = Zuma's Revenge

========== HKEY_CURRENT_USER Uninstall List ==========

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall]
"Five9 Administrator" = Five9 Administrator
"GoToAssist Remote Support Expert" = GoToAssist Expert 1.6.0.594
"GoToMeeting" = GoToMeeting 5.4.0.1082
"JoinMe" = join.me
"Mozilla Firefox 26.0 (x86 en-US)" = Mozilla Firefox 26.0 (x86 en-US)
"Video Converter" = Video Converter

========== Last 20 Event Log Errors ==========

[ Application Events ]
Error - 1/20/2014 2:47:25 PM | Computer Name = christine-HP | Source = Bonjour Service | ID = 100
Description = Task Scheduling Error: m->NextScheduledSPRetry 17504

Error - 1/20/2014 2:47:26 PM | Computer Name = christine-HP | Source = Bonjour Service | ID = 100
Description = Task Scheduling Error: Continuously busy for more than a second

Error - 1/20/2014 2:47:26 PM | Computer Name = christine-HP | Source = Bonjour Service | ID = 100
Description = Task Scheduling Error: m->NextScheduledEvent 18502

Error - 1/20/2014 2:47:26 PM | Computer Name = christine-HP | Source = Bonjour Service | ID = 100
Description = Task Scheduling Error: m->NextScheduledSPRetry 18502

Error - 1/20/2014 2:47:27 PM | Computer Name = christine-HP | Source = Bonjour Service | ID = 100
Description = Task Scheduling Error: Continuously busy for more than a second

Error - 1/20/2014 2:47:27 PM | Computer Name = christine-HP | Source = Bonjour Service | ID = 100
Description = Task Scheduling Error: m->NextScheduledEvent 19516

Error - 1/20/2014 2:47:27 PM | Computer Name = christine-HP | Source = Bonjour Service | ID = 100
Description = Task Scheduling Error: m->NextScheduledSPRetry 19516

Error - 1/20/2014 2:52:25 PM | Computer Name = christine-HP | Source = Microsoft-Windows-RestartManager | ID = 10006
Description = Application or service 'Google Chrome' could not be shut down.

Error - 1/21/2014 9:53:24 AM | Computer Name = christine-HP | Source = WinMgmt | ID = 10
Description =

Error - 1/21/2014 10:23:56 AM | Computer Name = christine-HP | Source = WinMgmt | ID = 10
Description =

Error - 1/21/2014 1:51:45 PM | Computer Name = christine-HP | Source = Application Error | ID = 1000
Description = Faulting application name: rundll32.exe, version: 6.1.7600.16385,
time stamp: 0x4a5bc637 Faulting module name: SysMenu.dll, version: 1.0.0.5, time
stamp: 0x52b449c7 Exception code: 0xc0000005 Fault offset: 0x0006ce5c Faulting process
id: 0x4d00 Faulting application start time: 0x01cf16d16d209eb5 Faulting application
path: C:\Windows\SysWOW64\rundll32.exe Faulting module path: C:\PROGRA~1\COMMON~1\System\SysMenu.dll
Report
Id: b0f71299-82c4-11e3-a777-082e5f878e09

[ Hewlett-Packard Events ]
Error - 6/6/2012 10:49:17 AM | Computer Name = christine-HP | Source = HPSFMsgr.exe | ID = 2000
Description =

Error - 6/19/2012 11:28:57 AM | Computer Name = christine-HP | Source = HPSF.exe | ID = 2000
Description = HP Error ID: -2147467261 at HP.SupportAssistant.Common.CustomerExperience.HPSASession.AddNavigationProperties()
Message:
Object reference not set to an instance of an object. StackTrace: at HP.SupportAssistant.Common.CustomerExperience.HPSASession.AddNavigationProperties()
Source:
HP.SupportAssistant.Common Name: HPSF.exe Version: 06.00.01.01 Path: C:\Program Files
(x86)\Hewlett-Packard\HP Support Framework\HPSF.exe Format: en-US RAM: 8139 Ram Utilization:
20 TargetSite: HP.SupportFramework.HPSFReporting._Property[] AddNavigationProperties()


Error - 9/10/2012 4:06:31 PM | Computer Name = christine-HP | Source = HPSF.exe | ID = 2000
Description = HP Error ID: -2147467261 at HPSFConfigReader.ConfigHelper.loadXML()

at HPSFConfigReader.ConfigHelper..ctor() at HP.SupportAssistant.Engine.Resources.ResourceTasks.LoadApplicationResources(Boolean
isOnAppLoad) Message: Object reference not set to an instance of an object. StackTrace:
at HPSFConfigReader.ConfigHelper.loadXML() at HPSFConfigReader.ConfigHelper..ctor()

at HP.SupportAssistant.Engine.Resources.ResourceTasks.LoadApplicationResources(Boolean
isOnAppLoad) Source: HPSFConfigReader Name: HPSF.exe Version: 06.00.01.01 Path: C:\Program
Files (x86)\Hewlett-Packard\HP Support Framework\HPSF.exe Format: en-US RAM: 8139
Ram
Utilization: 30 TargetSite: Void loadXML()

Error - 10/29/2012 1:16:02 PM | Computer Name = christine-HP | Source = HPSF.exe | ID = 4000
Description =

Error - 11/8/2012 2:00:51 PM | Computer Name = christine-HP | Source = HPSF.exe | ID = 4000
Description =

Error - 11/8/2012 2:06:31 PM | Computer Name = christine-HP | Source = HPSF.exe | ID = 4000
Description =

Error - 5/19/2013 10:33:55 AM | Computer Name = christine-HP | Source = HPSF.exe | ID = 2000
Description =

Error - 8/19/2013 9:03:16 AM | Computer Name = christine-HP | Source = HPSF.exe | ID = 2000
Description = HP Error ID: -2147467261 at HP.SupportFramework.Utilities.HPSAIssues.ActionItemCollection.GetMatchingActiveCheckCategoryItem(String
originalCategory) at HP.SupportFramework.Utilities.HPSAIssues.ActionItemCollection.GetActionDetailFromIssueList(String
guid) at HP.SupportFramework.Utilities.HPSAIssues.ActionItemCollection.GetAppliedMessages()

at HP.SupportFramework.Utilities.HPSAIssues.ActionItemCollection.loadActiveCheckResult(Boolean
includeIgnored) Message: Object reference not set to an instance of an object. StackTrace:
at HP.SupportFramework.Utilities.HPSAIssues.ActionItemCollection.GetMatchingActiveCheckCategoryItem(String
originalCategory) at HP.SupportFramework.Utilities.HPSAIssues.ActionItemCollection.GetActionDetailFromIssueList(String
guid) at HP.SupportFramework.Utilities.HPSAIssues.ActionItemCollection.GetAppliedMessages()

at HP.SupportFramework.Utilities.HPSAIssues.ActionItemCollection.loadActiveCheckResult(Boolean
includeIgnored) Source: HP.SupportFramework.Utilities Name: HPSF.exe Version: 07.00.01.01
Path:
C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\HPSF.exe Format: en-US
RAM:
8139 Ram Utilization: 30 TargetSite: HP.SupportFramework.Utilities.HPSAIssues.ActionCategoryItem
GetMatchingActiveCheckCategoryItem(System.String)

Error - 8/19/2013 9:03:16 AM | Computer Name = christine-HP | Source = HPSF.exe | ID = 2000
Description = HP Error ID: -2147467261 at HP.SupportFramework.Utilities.HPSAIssues.ActionItemCollection.GetMatchingActiveCheckCategoryItem(String
originalCategory) at HP.SupportFramework.Utilities.HPSAIssues.ActionItemCollection.GetActionDetailFromIssueList(String
guid) at HP.SupportFramework.Utilities.HPSAIssues.ActionItemCollection.GetAppliedMessages()

at HP.SupportFramework.Utilities.HPSAIssues.ActionItemCollection.loadActiveCheckResult(Boolean
includeIgnored) Message: Object reference not set to an instance of an object. StackTrace:
at HP.SupportFramework.Utilities.HPSAIssues.ActionItemCollection.GetMatchingActiveCheckCategoryItem(String
originalCategory) at HP.SupportFramework.Utilities.HPSAIssues.ActionItemCollection.GetActionDetailFromIssueList(String
guid) at HP.SupportFramework.Utilities.HPSAIssues.ActionItemCollection.GetAppliedMessages()

at HP.SupportFramework.Utilities.HPSAIssues.ActionItemCollection.loadActiveCheckResult(Boolean
includeIgnored) Source: HP.SupportFramework.Utilities Name: HPSF.exe Version: 07.00.01.01
Path:
C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\HPSF.exe Format: en-US
RAM:
8139 Ram Utilization: 30 TargetSite: HP.SupportFramework.Utilities.HPSAIssues.ActionCategoryItem
GetMatchingActiveCheckCategoryItem(System.String)

Error - 8/19/2013 9:05:35 AM | Computer Name = christine-HP | Source = HPSF.exe | ID = 2000
Description = HP Error ID: -2147467261HPSF.exe at HP.SupportFramework.Utilities.HPSAIssues.ActionItemCollection.GetMatchingActiveCheckCategoryItem(String
originalCategory) at HP.SupportFramework.Utilities.HPSAIssues.ActionItemCollection.GetActionDetailFromIssueList(String
guid) at HP.SupportFramework.Utilities.HPSAIssues.ActionItemCollection.GetAppliedMessages()

at HP.SupportFramework.Utilities.HPSAIssues.ActionItemCollection.loadActiveCheckResult(Boolean
includeIgnored) Message: Object reference not set to an instance of an object. StackTrace:
at HP.SupportFramework.Utilities.HPSAIssues.ActionItemCollection.GetMatchingActiveCheckCategoryItem(String
originalCategory) at HP.SupportFramework.Utilities.HPSAIssues.ActionItemCollection.GetActionDetailFromIssueList(String
guid) at HP.SupportFramework.Utilities.HPSAIssues.ActionItemCollection.GetAppliedMessages()

at HP.SupportFramework.Utilities.HPSAIssues.ActionItemCollection.loadActiveCheckResult(Boolean
includeIgnored) Source: HP.SupportFramework.Utilities Name: HPSF.exe Version: 07.00.01.01
Path:
C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\HPSF.exe Format: en-US
RAM:
8139 Ram Utilization: 30 TargetSite: HP.SupportFramework.Utilities.HPSAIssues.ActionCategoryItem
GetMatchingActiveCheckCategoryItem(System.String)

[ HP Software Framework Events ]
Error - 4/29/2012 1:53:33 PM | Computer Name = christine-HP | Source = CaslWmi | ID = 5
Description = 2012/04/29 12:53:33.338|000013E0|Error |[CaslWmi]CommandFolio::A{hpCasl.enReturnCode(int&)}|Error
0xe_BIOS_INVALID_COMMAND_TYPE from BIOS WMI call Read/2Eh while getting Folio state

Error - 5/6/2012 12:07:43 PM | Computer Name = christine-HP | Source = CaslWmi | ID = 5
Description = 2012/05/06 11:07:43.782|00001DFC|Error |[CaslWmi]CommandFolio::A{hpCasl.enReturnCode(int&)}|Error
0xe_BIOS_INVALID_COMMAND_TYPE from BIOS WMI call Read/2Eh while getting Folio state

Error - 5/14/2012 9:28:57 AM | Computer Name = christine-HP | Source = CaslWmi | ID = 5
Description = 2012/05/14 08:28:57.786|00000BA8|Error |[CaslWmi]CommandFolio::A{hpCasl.enReturnCode(int&)}|Error
0xe_BIOS_INVALID_COMMAND_TYPE from BIOS WMI call Read/2Eh while getting Folio state

Error - 5/14/2012 9:29:05 AM | Computer Name = christine-HP | Source = CaslWmi | ID = 5
Description = 2012/05/14 08:29:05.610|00001B78|Error |[CaslWmi]CommandFolio::A{hpCasl.enReturnCode(int&)}|Error
0xe_BIOS_INVALID_COMMAND_TYPE from BIOS WMI call Read/2Eh while getting Folio state

Error - 5/16/2012 11:36:53 AM | Computer Name = christine-HP | Source = CaslWmi | ID = 5
Description = 2012/05/16 10:36:53.458|00001FB0|Error |[CaslWmi]CommandFolio::A{hpCasl.enReturnCode(int&)}|Error
0xe_BIOS_INVALID_COMMAND_TYPE from BIOS WMI call Read/2Eh while getting Folio state

Error - 5/16/2012 11:36:56 AM | Computer Name = christine-HP | Source = CaslWmi | ID = 5
Description = 2012/05/16 10:36:56.375|00000CCC|Error |[CaslWmi]CommandFolio::A{hpCasl.enReturnCode(int&)}|Error
0xe_BIOS_INVALID_COMMAND_TYPE from BIOS WMI call Read/2Eh while getting Folio state

Error - 5/20/2012 10:51:01 AM | Computer Name = christine-HP | Source = CaslWmi | ID = 5
Description = 2012/05/20 09:51:01.445|00002244|Error |[CaslWmi]CommandFolio::A{hpCasl.enReturnCode(int&)}|Error
0xe_BIOS_INVALID_COMMAND_TYPE from BIOS WMI call Read/2Eh while getting Folio state

Error - 5/28/2012 11:05:13 AM | Computer Name = christine-HP | Source = CaslWmi | ID = 5
Description = 2012/05/28 10:05:13.384|00001C14|Error |[CaslWmi]CommandFolio::A{hpCasl.enReturnCode(int&)}|Error
0xe_BIOS_INVALID_COMMAND_TYPE from BIOS WMI call Read/2Eh while getting Folio state

Error - 6/3/2012 10:42:07 AM | Computer Name = christine-HP | Source = CaslWmi | ID = 5
Description = 2012/06/03 09:42:07.387|00001F30|Error |[CaslWmi]CommandFolio::A{hpCasl.enReturnCode(int&)}|Error
0xe_BIOS_INVALID_COMMAND_TYPE from BIOS WMI call Read/2Eh while getting Folio state

Error - 6/8/2012 12:36:20 PM | Computer Name = christine-HP | Source = CaslWmi | ID = 5
Description = 2012/06/08 11:36:20.887|00002124|Error |[CaslWmi]CommandFolio::A{hpCasl.enReturnCode(int&)}|Error
0xe_BIOS_INVALID_COMMAND_TYPE from BIOS WMI call Read/2Eh while getting Folio state

[ System Events ]
Error - 1/20/2014 2:05:37 PM | Computer Name = christine-HP | Source = Service Control Manager | ID = 7000
Description = The vToolbarUpdater17.3.0 service failed to start due to the following
error: %%2

Error - 1/20/2014 6:54:52 PM | Computer Name = christine-HP | Source = Service Control Manager | ID = 7031
Description = The HP Support Assistant Service service terminated unexpectedly.
It has done this 1 time(s). The following corrective action will be taken in 60000
milliseconds: Restart the service.

Error - 1/20/2014 6:56:00 PM | Computer Name = christine-HP | Source = Service Control Manager | ID = 7000
Description = The HP Support Assistant Service service failed to start due to the
following error: %%2

Error - 1/20/2014 6:56:00 PM | Computer Name = christine-HP | Source = Service Control Manager | ID = 7000
Description = The HP Support Assistant Service service failed to start due to the
following error: %%2

Error - 1/21/2014 9:53:23 AM | Computer Name = christine-HP | Source = Service Control Manager | ID = 7009
Description = A timeout was reached (30000 milliseconds) while waiting for the Computer
Backup (MyPC Backup) service to connect.

Error - 1/21/2014 9:53:23 AM | Computer Name = christine-HP | Source = Service Control Manager | ID = 7000
Description = The Computer Backup (MyPC Backup) service failed to start due to the
following error: %%1053

Error - 1/21/2014 9:53:24 AM | Computer Name = christine-HP | Source = Service Control Manager | ID = 7000
Description = The vToolbarUpdater17.3.0 service failed to start due to the following
error: %%2

Error - 1/21/2014 10:23:49 AM | Computer Name = christine-HP | Source = Service Control Manager | ID = 7009
Description = A timeout was reached (30000 milliseconds) while waiting for the Computer
Backup (MyPC Backup) service to connect.

Error - 1/21/2014 10:23:49 AM | Computer Name = christine-HP | Source = Service Control Manager | ID = 7000
Description = The Computer Backup (MyPC Backup) service failed to start due to the
following error: %%1053

Error - 1/21/2014 10:23:56 AM | Computer Name = christine-HP | Source = Service Control Manager | ID = 7000
Description = The vToolbarUpdater17.3.0 service failed to start due to the following
error: %%2


< End of report >

[Advertisements]

Hello CKnelper, Welcome to the forums!
. My name is godawgs and I will be assisting you with your Virus / Malware issues.
We apologize for the delay in responding to your request for help. Here at GeeksToGo we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

I will start working on your Malware issues. This may, or may not, solve other issues you have with your machine. The fixes are specific to your problem and should only be used for this issue on this machine!

If you have since resolved the issues you were originally experiencing, or have received help elsewhere, please inform me so that this topic can be closed.
If you have not, please adhere to the guidelines below and then carefully follow all future instructions:

You must reply to posts within four days. If you haven't replied within that time, the topic will be closed! If you need additional time to complete things, just let me know.
If you're not sure, or if something unexpected happens, Do NOT continue! Stop and ask!

This board can notify you when a new reply is added to a topic. Please read this topic to find out how to do that.

Please do not run any tools unless instructed to do so.

• We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability. Do as the instructions ask, nothing extra. Do Not run things twice unless instructed.
• Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
• If I ask a Question just answer it, don't run anything unless directed to.

Please read every post completely before doing anything.

• Pay special attention to the NOTE: lines, or anything in red. These entries identify an individual issue or important step in the cleanup process.
• Please make sure you are saving and printing the instructions out prior to each fix, this way you will have them on hand just in case you are unable to access this site. Some of the steps I will be asking you to do may require you to boot into Safe Mode and this process will be much easier for you to perform if the instructions are printed out for you to follow.
• Please do not use the Attachment feature for any log file. Do a Copy/Paste of the entire contents of the log file and submit it inside your post unless directed otherwise.

Logs from malware diagnostic or removal programs (OTL is one of them) can take some time to analyze.

• I need you to be patient while I analyze any logs you post. Please remember, I am a volunteer, and I do have a life outside of these forum, (sometimes )
• Attention to detail is important! Since I cannot see or directly interact with your computer I am dependent on you to "be my eyes" and provide as much information as you can regarding the current state of your computer.

Lastly, Please be aware that removing Malware is a hazardous undertaking. I will take care not to knowingly suggest courses of action that might damage your computer. However it is impossible for me to foresee all interactions that may happen between the software on your computer and those we'll use to clear you of infection, and I cannot guarantee the safety of your system. Some infections are so severe that we might encounter situations where the only recourse is to re-format and re-install your operating system. Don't worry, this only happens in severe cases, but, sadly, it does happen.
In light of this be prepared to back up your data. Have means of backing up your data available.

IMPORTANT:Change your browser(s) to download any tools to the desktop.
Follow the directions here
For FireFox check the dot beside "Always ask me where to save files."
For Chrome, check the box beside "Ask where to save each file before downloading"
NOTE: IE8 Does not support changing download locations in this manner. You will need to download the tool(s) to the default folder, usually Downloads, then copy them to the desktop.

You posted the Extras.txt log and I needed that. But the main OTL.txt log is missing. It should be in the same folder that the Extras.txt log was in, the C:\Users\christine\Downloads folder. Please post that log.

[godawgs]

Hello CKnelper, Welcome to the forums!
. My name is godawgs and I will be assisting you with your Virus / Malware issues.
We apologize for the delay in responding to your request for help. Here at GeeksToGo we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

I will start working on your Malware issues. This may, or may not, solve other issues you have with your machine. The fixes are specific to your problem and should only be used for this issue on this machine!

If you have since resolved the issues you were originally experiencing, or have received help elsewhere, please inform me so that this topic can be closed.
If you have not, please adhere to the guidelines below and then carefully follow all future instructions:

You must reply to posts within four days. If you haven't replied within that time, the topic will be closed! If you need additional time to complete things, just let me know.
If you're not sure, or if something unexpected happens, Do NOT continue! Stop and ask!

This board can notify you when a new reply is added to a topic. Please read this topic to find out how to do that.

Please do not run any tools unless instructed to do so.

• We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability. Do as the instructions ask, nothing extra. Do Not run things twice unless instructed.
• Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
• If I ask a Question just answer it, don't run anything unless directed to.

Please read every post completely before doing anything.

• Pay special attention to the NOTE: lines, or anything in red. These entries identify an individual issue or important step in the cleanup process.
• Please make sure you are saving and printing the instructions out prior to each fix, this way you will have them on hand just in case you are unable to access this site. Some of the steps I will be asking you to do may require you to boot into Safe Mode and this process will be much easier for you to perform if the instructions are printed out for you to follow.
• Please do not use the Attachment feature for any log file. Do a Copy/Paste of the entire contents of the log file and submit it inside your post unless directed otherwise.

Logs from malware diagnostic or removal programs (OTL is one of them) can take some time to analyze.

• I need you to be patient while I analyze any logs you post. Please remember, I am a volunteer, and I do have a life outside of these forum, (sometimes )
• Attention to detail is important! Since I cannot see or directly interact with your computer I am dependent on you to "be my eyes" and provide as much information as you can regarding the current state of your computer.

Lastly, Please be aware that removing Malware is a hazardous undertaking. I will take care not to knowingly suggest courses of action that might damage your computer. However it is impossible for me to foresee all interactions that may happen between the software on your computer and those we'll use to clear you of infection, and I cannot guarantee the safety of your system. Some infections are so severe that we might encounter situations where the only recourse is to re-format and re-install your operating system. Don't worry, this only happens in severe cases, but, sadly, it does happen.
In light of this be prepared to back up your data. Have means of backing up your data available.

IMPORTANT:Change your browser(s) to download any tools to the desktop.
Follow the directions here
For FireFox check the dot beside "Always ask me where to save files."
For Chrome, check the box beside "Ask where to save each file before downloading"
NOTE: IE8 Does not support changing download locations in this manner. You will need to download the tool(s) to the default folder, usually Downloads, then copy them to the desktop.

You posted the Extras.txt log and I needed that. But the main OTL.txt log is missing. It should be in the same folder that the Extras.txt log was in, the C:\Users\christine\Downloads folder. Please post that log.

[godawgs]

Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.