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HP Laptop won't automatically install USB controllers after restar


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#1
JCas

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Hi all,

As the title says, every time I restart my laptop or every time I turn it on I have to manually go to Device Manager and delete then install the USB controllers to be able to use USB keys or any other USB peripheral, I tried update the firmware of the controllers but it doesn't work, any help will be greatly apreciated! :)

I'm attaching a picture of the Device Manager as it looks every time I turn the laptop on and a picture of how it looks after I delete all the troubled controllers and look for hardware changes and let Windows re install them, as you can imagine this is very annoying and time wasting procedure.

JC.

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#2
Ztruker

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Try this: USB DEVICES - How to delete all (resolves some USB problems)
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#3
JCas

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Thanks for the help, I first tried the Microsoft tool and that didn't work, then I followed the steps on the tutorial and the problems were solved when I fist rebooted the laptop, then to test if the problems were completely gone I restarted again to find that the problems are back, back to square one :(
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#4
Ztruker

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Try running System File Checker (SFC):

For Vista, Windows 7 and Windows 8 only:
  • Click on Start, type command prompt.
  • Right click on Command Prompt at the top of the window and select Run as Administrator.
For XP only:
  • Click on Start, All Programs, Accessories.
  • Click on Command Prompt.
For ALL:
  • In the Command Prompt Window, type (or copy and paste) sfc /scannow and press Enter.
Vista, Windows 7 and Windows 8 tell you if there were any problems, XP does not. You can examine the SFC results as follows:

Open a Command Prompt (does not have to be as Administrator):
  • Type (or copy and paste) findstr /c:"[SR]" %windir%\logs\cbs\cbs.log >sfcdetails.txt and press Enter.
  • Type (or copy and paste) notepad sfcdetails.txt and press Enter.

What OS, Vista or Windows 7? 32 or 64 bit?
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#5
JCas

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Windows 7 64 Bit, ok, it seems there was no errors found, here is what I got

Posted Image

I then run the other command prompts

Posted Image

And the note pad came out blank.

Edited by JCas, 25 January 2014 - 04:14 PM.

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#6
JCas

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Any idea? I also searched the forum and tried to apply other fixes from other people on previous threads but still no luck. :(

Any help will be greatly appreciated.

JC
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#7
Ztruker

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I suggest doing a Repair Install: How to Do a Repair Install to Fix Windows 7

If you do not have a Windows 7 installation DVD, or it's not up to the Service Pack level currently installed, you can download a legal copy with SP1 integrated from here:

Windows 7 Direct Download Links

Make sure you get the same version you have, Home Premium, Pro or Ultimate and 32 or 64 bit. Note that Basic or Starter is not available.

I recommend using ImgBurn at 4X speed (or the slowest available) to create the DVD from the downloaded .iso file. Just be careful during the install not to accidentally install some of the bundled junk that comes with it. Always take The Custom Install option.

You can do this on any computer capable of burning a DVD.

YOU MUST HAVE A VALID KEY TO INSTALL THIS .ISO.
The one on the COA sticker on your computer will work.

If you are just using the Recovery Console you do not need a key.

You can also create a bootable USB Flash drive (4GB or larger) to install Windows 7 from.
  • Download and run Universal USB Installer Easy as 1 2 3
  • Select Windows 7 from the first drop down list, all the way to the bottom
  • Select the downloaded Windows 7 iso file
  • Select your USB flash drive
  • Click Create
For techies or folks who work on computers:

Create Windows 7 Universal ISO With All Editions Selection On Install with ei.cfg Removal Utility.

This will fit on a 6GB flash drive or can be burned to a DVD.
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#8
JCas

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Well seems like everything is fixed now, I started the repair process and got to the compatibility report, I was asked to unauthorized iTunes and to uninstall the ATI Catalyst Manager and the ATI Catalyst Control Center before continuing with the repair, the process was canceled and I went ahead and did this, after restarting the issue appeared to be solved, I restarted again and everything seems fine so I didn't continue with the repair, I guess one of these things was causing the problem, don't know what fixed it but something did! :)

Now the only thing I noticed is the laptop is starting up slower than before, should I re install the ATI Catalyst software? Do I really need it?

Thanks Ztrucker for all your help.

JC.
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#9
Ztruker

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Yes, definitely install the ATI software.

Run Windows Update 2-3 times until you have all updates, including SP1.
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