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Installing Kaspersky / Norton

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Hi. I installed Norton Internet Security 2014/21.0 on a laptop with Windows 8, then tried to update its database but it wouldn't update because there was no longer an internet connection. I restarted the laptop but still couldn't access the internet. Can anyone explain what may have caused the internet connection to stop?

I installed Kaspersky instead of Norton and all seems to be OK i.e. internet connection working, updating databases, Kaspersky protection enabled, full scan done.

Edited by jeremygex, 27 January 2014 - 02:21 PM.

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