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Mutiple Issues Getting Very Frustrated! HELP


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#1
Kman4488

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I think I have a multitude of issues going on so I'm kinda scatter brained and new to the world of forums so bare with me. SO!, I dont even know where to start. First off the machine im using is a ASUS K55N Db81, Hiachi 444gb hard drive AMD A8 Trinity Atipio 8gb RAM running Windows 8.1 but came with Windows 8. I first had problems with potential malware/spyware/virus's. well at least thats what someone in another forum adviced me, he had guidied me through the removal process and said i was all clean. Shortly after i upgraded from win 8 to win 8.1. since i did the update i was unable to use system restore, system refresh ,and the factory reset option. I had read this can be due to errors on my hARDdrive or corrupt files. So I ended up rebooting into recovery mode and using command prompt i did a chkdsk , it asked to dismount drive and i was told to type Yes. The chkdsk did find errors on the upper file case and it repaired the drive i did this for bolth my C: drive and X: drive CDROM. bolth had errors and bolth came back clean. Since then i cant boot into windows , i have tried ( bootrec /fixmbr } { bootrec /fixboot} bootrec /rebuildbcd} when it scans for windows installations it says finds 0? long story short i had a Kapersky Recovery Disk and it allowed me to boot into the Rescue Disk mode . It also found infections that the previous software( malwarebytes/ESET online scan/Mcafee/and Kapersky internet Protection) Did not! Find. Now that im able to see files due to the Kav-Rescue -Disk ,im able to peek at some diff logs, and could use some help with what to do next. I attached a log of my current disk layout below. thanks


Kal





Can anyone tell me if they can spot the issue by looking at this diskpart log???? Please im starting to get really burnt out trying to figure this out. thanks!

Microsoft DiskPart version 6.2.9200

Copyright © 1999-2012 Microsoft Corporation.
On computer: MININT-RDPTRS1

Disk ### Status Size Free Dyn Gpt
-------- ------------- ------- ------- --- ---
Disk 0 Online 465 GB 0 B *

Disk 0 is now the selected disk.

Hitachi HTS545050A7E380
Disk ID: {E805A24A-C0ED-4E17-B852-352C5CD6A9F7}
Type : SATA
Status : Online
Path : 0
Target : 0
LUN ID : 0
Location Path : UNAVAILABLE
Current Read-only State : No
Read-only : No
Boot Disk : No
Pagefile Disk : No
Hibernation File Disk : No
Crashdump Disk : No
Clustered Disk : No

Volume ### Ltr Label Fs Type Size Status Info
---------- --- ----------- ----- ---------- ------- --------- --------
Volume 1 C OS NTFS Partition 444 GB Healthy
Volume 2 FAT32 Partition 300 MB Healthy Hidden
Volume 3 Recovery NTFS Partition 900 MB Healthy Hidden
Volume 4 NTFS Partition 350 MB Healthy Hidden
Volume 5 Restore NTFS Partition 20 GB Healthy Hidden

Volume ### Ltr Label Fs Type Size Status Info
---------- --- ----------- ----- ---------- ------- --------- --------
Volume 0 D Repair disc UDF DVD-ROM 295 MB Healthy
Volume 1 C OS NTFS Partition 444 GB Healthy
Volume 2 FAT32 Partition 300 MB Healthy Hidden
Volume 3 Recovery NTFS Partition 900 MB Healthy Hidden
Volume 4 NTFS Partition 350 MB Healthy Hidden
Volume 5 Restore NTFS Partition 20 GB Healthy Hidden

Volume 1 is the selected volume.

Disk ### Status Size Free Dyn Gpt
-------- ------------- ------- ------- --- ---
* Disk 0 Online 465 GB 0 B *

Read-only : No
Hidden : No
No Default Drive Letter: No
Shadow Copy : No
Offline : No
BitLocker Encrypted : No
Installable : Yes

Volume Capacity : 444 GB
Volume Free Space : 443 GB

Disk 0 is now the selected disk.

Hitachi HTS545050A7E380
Disk ID: {E805A24A-C0ED-4E17-B852-352C5CD6A9F7}
Type : SATA
Status : Online
Path : 0
Target : 0
LUN ID : 0
Location Path : UNAVAILABLE
Current Read-only State : No
Read-only : No
Boot Disk : No
Pagefile Disk : No
Hibernation File Disk : No
Crashdump Disk : No
Clustered Disk : No

Volume ### Ltr Label Fs Type Size Status Info
---------- --- ----------- ----- ---------- ------- --------- --------
Volume 1 C OS NTFS Partition 444 GB Healthy
Volume 2 FAT32 Partition 300 MB Healthy Hidden
Volume 3 Recovery NTFS Partition 900 MB Healthy Hidden
Volume 4 NTFS Partition 350 MB Healthy Hidden
Volume 5 Restore NTFS Partition 20 GB Healthy Hidden

Partition ### Type Size Offset
------------- ---------------- ------- -------
Partition 1 System 300 MB 1024 KB
Partition 2 Recovery 900 MB 301 MB
Partition 3 Reserved 128 MB 1201 MB
Partition 4 Primary 444 GB 1329 MB
Partition 5 Recovery 350 MB 445 GB
Partition 6 Recovery 20 GB 445 GB

Partition 1 is now the selected partition.

Partition 1
Type : c12a7328-f81f-11d2-ba4b-00a0c93ec93b
Hidden : Yes
Required: No
Attrib : 0X8000000000000000
Offset in Bytes: 1048576

Volume ### Ltr Label Fs Type Size Status Info
---------- --- ----------- ----- ---------- ------- --------- --------
* Volume 2 FAT32 Partition 300 MB Healthy Hidden </pre>
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#2
Kman4488

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No one ?
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#3
emeraldnzl

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Hello Kman4488,

Shortly after i upgraded from win 8 to win 8.1. since i did the update i was unable to use system restore, system refresh ,and the factory reset option.


I don't think that the current issue is malware related.

When I look back on the malware issue you reported, the logs there show clean when you left and you said your machine was stable.

The most likely cause was some issue with your Win 8 to Win 8.1 update.

You really need technical help for this.

I will transfer this topic to the Windows 8 Operating System forum. Hopefully someone there will be able to put some light on the matter for you.
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#4
Kman4488

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Ok, yes I deff need technical help! thanks , any information would be great!
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#5
emeraldnzl

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One of my colleagues suggests this:

Use the refresh option from the CD (or recovery console) and you will go back to a vanilla 8 http://windows.micro...efresh-reset-pc


Maybe you could try that. :)
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