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#61
Kristin51505

Kristin51505

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Hi,

Ok, I ran the fix again; here's the new log!

========== COMMANDS ==========
Restore point Set: OTL Restore Point
========== REGISTRY ==========
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Environment\\"Path"|hex(2):"%SystemRoot%\system32;%SystemRoot%;%SystemRoot%\System32\Wbem;%SYSTEMROOT%\System32\WindowsPowerShell\v1.0\;C:\Program Files (x86)\Java\jre7\bin" /E : value set successfully!
Registry value HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Environment\\Path3 deleted successfully.
========== COMMANDS ==========

OTL by OldTimer - Version 3.2.69.0 log created on 02282014_133506
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#62
SleepyDude

SleepyDude

    Trusted Helper

  • Malware Removal
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Hi,

Ok, I ran the fix again; here's the new log!

========== COMMANDS ==========
Restore point Set: OTL Restore Point
========== REGISTRY ==========
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Environment\\"Path"|hex(2):"%SystemRoot%\system32;%SystemRoot%;%SystemRoot%\System32\Wbem;%SYSTEMROOT%\System32\WindowsPowerShell\v1.0\;C:\Program Files (x86)\Java\jre7\bin" /E : value set successfully!
Registry value HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Environment\\Path3 deleted successfully.
========== COMMANDS ==========

OTL by OldTimer - Version 3.2.69.0 log created on 02282014_133506

Hi,

Looks good now. :thumbsup:

Please generate a fresh MiniToolBox log please.
  • 0

#63
Kristin51505

Kristin51505

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Alright, and here's the new MiniToolBox log!

MiniToolBox by Farbar Version: 23-01-2014
Ran by Kristin (administrator) on 28-02-2014 at 16:36:11
Running from "C:\Users\Kristin\Desktop"
Microsoft® Windows Vista™ Home Premium Service Pack 2 (X64)
Boot Mode: Normal
***************************************************************************
========================= IP Configuration: ================================

Marvell Yukon 88E8040 PCI-E Fast Ethernet Controller = Local Area Connection 2 (Connected)
Dell Wireless 1397 WLAN Mini-Card = Wireless Network Connection (Media disconnected)


# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled


popd
# End of IPv4 configuration



Windows IP Configuration

Host Name . . . . . . . . . . . . : Kristin-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection 2:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Marvell Yukon 88E8040 PCI-E Fast Ethernet Controller
Physical Address. . . . . . . . . : 00-23-AE-2B-74-7F
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::b837:1089:76b2:7454%5(Preferred)
Autoconfiguration IPv4 Address. . : 169.254.116.84(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.0.0
Default Gateway . . . . . . . . . : 0.0.0.0
DHCPv6 IAID . . . . . . . . . . . : 117449646
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-13-3C-A2-00-00-23-AE-2B-74-7F
DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
fec0:0:0:ffff::2%1
fec0:0:0:ffff::3%1
NetBIOS over Tcpip. . . . . . . . : Enabled

Wireless LAN adapter Wireless Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Dell Wireless 1397 WLAN Mini-Card #2
Physical Address. . . . . . . . . : 00-22-5F-85-24-95
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 12:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{B05AC772-7F89-4B8C-A618-E02F274332A6}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 13:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{523D3F0F-06D2-42E2-B6E7-94D3ACCA966F}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Server: UnKnown
Address: fec0:0:0:ffff::1

Ping request could not find host google.com. Please check the name and try again.

Server: UnKnown
Address: fec0:0:0:ffff::1

Ping request could not find host yahoo.com. Please check the name and try again.



Pinging 127.0.0.1 with 32 bytes of data:

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128



Ping statistics for 127.0.0.1:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms

===========================================================================
Interface List
5 ...00 23 ae 2b 74 7f ...... Marvell Yukon 88E8040 PCI-E Fast Ethernet Controller
2 ...00 22 5f 85 24 95 ...... Dell Wireless 1397 WLAN Mini-Card #2
1 ........................... Software Loopback Interface 1
3 ...00 00 00 00 00 00 00 e0 isatap.{B05AC772-7F89-4B8C-A618-E02F274332A6}
6 ...00 00 00 00 00 00 00 e0 isatap.{523D3F0F-06D2-42E2-B6E7-94D3ACCA966F}
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 On-link 169.254.116.84 399
127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
169.254.0.0 255.255.0.0 On-link 169.254.116.84 296
169.254.116.84 255.255.255.255 On-link 169.254.116.84 276
169.254.255.255 255.255.255.255 On-link 169.254.116.84 276
224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 169.254.116.84 276
255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
255.255.255.255 255.255.255.255 On-link 169.254.116.84 276
===========================================================================
Persistent Routes:
None

IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination Gateway
1 306 ::1/128 On-link
5 276 fe80::/64 On-link
5 276 fe80::b837:1089:76b2:7454/128
On-link
1 306 ff00::/8 On-link
5 276 ff00::/8 On-link
===========================================================================
Persistent Routes:
None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\SysWOW64\NLAapi.dll [48128] (Microsoft Corporation)
Catalog5 02 C:\Windows\SysWOW64\napinsp.dll [50176] (Microsoft Corporation)
Catalog5 03 C:\Windows\SysWOW64\pnrpnsp.dll [62464] (Microsoft Corporation)
Catalog5 04 C:\Windows\SysWOW64\pnrpnsp.dll [62464] (Microsoft Corporation)
Catalog5 05 C:\Windows\SysWOW64\mswsock.dll [223232] (Microsoft Corporation)
Catalog5 06 C:\Windows\SysWOW64\winrnr.dll [19968] (Microsoft Corporation)
Catalog9 01 C:\Windows\SysWOW64\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 02 C:\Windows\SysWOW64\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 03 C:\Windows\SysWOW64\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 04 C:\Windows\SysWOW64\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 05 C:\Windows\SysWOW64\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 06 C:\Windows\SysWOW64\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 07 C:\Windows\SysWOW64\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 08 C:\Windows\SysWOW64\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 09 C:\Windows\SysWOW64\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 10 C:\Windows\SysWOW64\mswsock.dll [223232] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\NLAapi.dll [61440] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\napinsp.dll [62976] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [78848] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\pnrpnsp.dll [78848] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\mswsock.dll [304128] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\winrnr.dll [27648] (Microsoft Corporation)
x64-Catalog5 07 C:\Program Files\Bonjour\mdnsNSP.dll [193024] (Apple Inc.)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [304128] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [304128] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [304128] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [304128] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [304128] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [304128] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [304128] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [304128] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [304128] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [304128] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (02/28/2014 04:36:06 PM) (Source: Google Update) (User: Kristin-PC)
Description: Network Request Error.
Error: 0x80040801. Http status code: 0.
Url=https://www.facebook.com/omaha/update.php
Trying config: source=IE, direct connection.
trying CUP:WinHTTP.
Send request returned 0x80040801. Http status code 0.
trying WinHTTP.
Send request returned 0x80040801. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80040801. Http status code 0.
Trying config: source=auto, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80040801. Http status code 0.
trying WinHTTP.
Send request returned 0x80040801. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80040801. Http status code 0.
Trying config: source=IE, direct connection.
trying CUP:WinHTTP.
Send request returned 0x80040801. Http status code 0.
trying WinHTTP.
Send request returned 0x80040801. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80040801. Http status code 0.
Trying config: source=auto, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80040801

Error: (02/28/2014 04:35:32 PM) (Source: Windows Search Service) (User: )
Description: 40x8004117fFailed to add project: C:\ProgramData\Microsoft\Search\Data\Applications\Windows\Projects

Error: (02/28/2014 04:35:32 PM) (Source: Windows Search Service) (User: )
Description:
Details:
The content index server cannot update or access information because of a database error. Stop and restart the search service. If the problem persists, reset and recrawl the content index. In some cases it may be necessary to delete and recreate the content index. (0x8004117f)

Error: (02/28/2014 04:35:00 PM) (Source: Windows Search Service) (User: )
Description: 40x8004117fFailed to add project: C:\ProgramData\Microsoft\Search\Data\Applications\Windows\Projects

Error: (02/28/2014 04:35:00 PM) (Source: Windows Search Service) (User: )
Description:
Details:
The content index server cannot update or access information because of a database error. Stop and restart the search service. If the problem persists, reset and recrawl the content index. In some cases it may be necessary to delete and recreate the content index. (0x8004117f)

Error: (02/28/2014 04:34:55 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: -583

Error: (02/28/2014 04:34:55 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: -583

Error: (02/28/2014 04:34:38 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: -583

Error: (02/28/2014 04:34:38 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: -583

Error: (02/28/2014 04:34:38 PM) (Source: Google Update) (User: Kristin-PC)
Description: Network Request Error.
Error: 0x80040801. Http status code: 0.
Url=https://www.facebook.com/omaha/update.php
Trying config: source=IE, direct connection.
trying CUP:WinHTTP.
Send request returned 0x80040801. Http status code 0.
trying WinHTTP.
Send request returned 0x80040801. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80040801. Http status code 0.
Trying config: source=auto, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80040801. Http status code 0.
trying WinHTTP.
Send request returned 0x80040801. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80040801. Http status code 0.
Trying config: source=IE, direct connection.
trying CUP:WinHTTP.
Send request returned 0x80040801. Http status code 0.
trying WinHTTP.
Send request returned 0x80040801. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80040801. Http status code 0.
Trying config: source=auto, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80040801


System errors:
=============
Error: (02/28/2014 04:35:33 PM) (Source: Service Control Manager) (User: )
Description: Windows Search3

Error: (02/28/2014 04:35:33 PM) (Source: Service Control Manager) (User: )
Description: Windows Search2147749155 (0x80040D23)

Error: (02/28/2014 04:35:01 PM) (Source: Service Control Manager) (User: )
Description: Windows Search2300001Restart the service

Error: (02/28/2014 04:35:01 PM) (Source: Service Control Manager) (User: )
Description: Windows Search2147749155 (0x80040D23)

Error: (02/28/2014 04:34:57 PM) (Source: Service Control Manager) (User: )
Description: 1Restart the serviceWindows Search%%1056

Error: (02/28/2014 04:34:54 PM) (Source: Microsoft-Windows-Kernel-General) (User: NT AUTHORITY)
Description: 0x8000002a6SYSTEM

Error: (02/28/2014 04:34:27 PM) (Source: Service Control Manager) (User: )
Description: Windows Search1300001Restart the service

Error: (02/28/2014 04:34:23 PM) (Source: Service Control Manager) (User: )
Description: ccSet_NST

Error: (02/28/2014 04:34:16 PM) (Source: Service Control Manager) (User: )
Description: Diagnostic System Host

Error: (02/28/2014 01:41:13 PM) (Source: Service Control Manager) (User: )
Description: Diagnostic Service Host


Microsoft Office Sessions:
=========================

CodeIntegrity Errors:
===================================
Date: 2014-02-28 13:38:38.158
Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\wg111v3.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

Date: 2014-02-28 13:38:37.768
Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\wg111v3.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

Date: 2014-02-28 13:30:22.364
Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\wg111v3.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

Date: 2014-02-28 13:30:22.005
Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\wg111v3.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

Date: 2014-02-27 21:04:26.777
Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\wg111v3.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

Date: 2014-02-27 21:04:26.340
Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\wg111v3.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

Date: 2014-02-27 15:16:29.398
Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\wg111v3.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

Date: 2014-02-27 15:16:29.024
Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\wg111v3.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

Date: 2014-02-26 13:39:17.385
Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\wg111v3.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

Date: 2014-02-26 13:39:17.073
Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\wg111v3.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.


========================= Devices: ================================

Name: isatap.{B85AA5E9-7BE2-4593-939E-734CA1D054AA}
Description: Microsoft ISATAP Adapter
Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}
Manufacturer: Microsoft
Service: tunnel
Problem: : This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)
Resolution: Update the driver

Name: isatap.{642F4715-C26C-4272-9F8C-7893530A3D30}
Description: Microsoft ISATAP Adapter
Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}
Manufacturer: Microsoft
Service: tunnel
Problem: : This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)
Resolution: Update the driver

Name: WAN Miniport (L2TP)
Description: WAN Miniport (L2TP)
Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}
Manufacturer: Microsoft
Service: Rasl2tp
Problem: : This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)
Resolution: Update the driver

Name: WAN Miniport (Network Monitor)
Description: WAN Miniport (Network Monitor)
Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}
Manufacturer: Microsoft
Service: NdisWan
Problem: : This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)
Resolution: Update the driver

Name: WAN Miniport (IP)
Description: WAN Miniport (IP)
Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}
Manufacturer: Microsoft
Service: NdisWan
Problem: : This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)
Resolution: Update the driver

Name: WAN Miniport (IPv6)
Description: WAN Miniport (IPv6)
Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}
Manufacturer: Microsoft
Service: NdisWan
Problem: : This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)
Resolution: Update the driver

Name: WAN Miniport (PPPOE)
Description: WAN Miniport (PPPOE)
Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}
Manufacturer: Microsoft
Service: RasPppoe
Problem: : This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)
Resolution: Update the driver

Name: WAN Miniport (PPTP)
Description: WAN Miniport (PPTP)
Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}
Manufacturer: Microsoft
Service: PptpMiniport
Problem: : This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)
Resolution: Update the driver

Name: WAN Miniport (SSTP)
Description: WAN Miniport (SSTP)
Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}
Manufacturer: Microsoft
Service: RasSstp
Problem: : This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)
Resolution: Update the driver


**** End of log ****
  • 0

#64
SleepyDude

SleepyDude

    Trusted Helper

  • Malware Removal
  • 4,400 posts
Hi,

Finally the log is complete. :)

Please go back to post #50 and repeat those steps because the last time they didn't run as they should.

Post the generated log.
  • 0

#65
Kristin51505

Kristin51505

    Member

  • Topic Starter
  • Member
  • PipPip
  • 70 posts
Good news! :) Here are the OTL and MiniToolBox logs you asked for:

All processes killed
========== COMMANDS ==========
Restore point Set: OTL Restore Point
========== FILES ==========
< netsh winsock reset all /c >
Sucessfully reset the Winsock Catalog.
You must restart the computer in order to complete the reset.
C:\Users\Kristin\Desktop\cmd.bat deleted successfully.
C:\Users\Kristin\Desktop\cmd.txt deleted successfully.
< netsh int 6to4 reset all /c >
The following command was not found: int 6to4 reset all.
C:\Users\Kristin\Desktop\cmd.bat deleted successfully.
C:\Users\Kristin\Desktop\cmd.txt deleted successfully.
< netsh int ipv4 reset all /c >
Reseting Echo Request, OK!
Reseting Global, OK!
Reseting Interface, OK!
A reboot is required to complete this action.
C:\Users\Kristin\Desktop\cmd.bat deleted successfully.
C:\Users\Kristin\Desktop\cmd.txt deleted successfully.
< netsh int ipv6 reset all /c >
Reseting Echo Request, OK!
A reboot is required to complete this action.
C:\Users\Kristin\Desktop\cmd.bat deleted successfully.
C:\Users\Kristin\Desktop\cmd.txt deleted successfully.
< netsh int httpstunnel reset all /c >
The following command was not found: int httpstunnel reset all.
C:\Users\Kristin\Desktop\cmd.bat deleted successfully.
C:\Users\Kristin\Desktop\cmd.txt deleted successfully.
< netsh int isatap reset all /c >
The following command was not found: int isatap reset all.
C:\Users\Kristin\Desktop\cmd.bat deleted successfully.
C:\Users\Kristin\Desktop\cmd.txt deleted successfully.
< netsh int portproxy reset all /c >
C:\Users\Kristin\Desktop\cmd.bat deleted successfully.
C:\Users\Kristin\Desktop\cmd.txt deleted successfully.
< netsh int tcp reset all /c >
Reset of all TCP parameters OK!
Ok.
C:\Users\Kristin\Desktop\cmd.bat deleted successfully.
C:\Users\Kristin\Desktop\cmd.txt deleted successfully.
< netsh int teredo reset all /c >
The following command was not found: int teredo reset all.
C:\Users\Kristin\Desktop\cmd.bat deleted successfully.
C:\Users\Kristin\Desktop\cmd.txt deleted successfully.
< sc start RpcSs /c >
[SC] StartService FAILED 1056:
An instance of the service is already running.
C:\Users\Kristin\Desktop\cmd.bat deleted successfully.
C:\Users\Kristin\Desktop\cmd.txt deleted successfully.
< sc start vss /c >
[SC] StartService FAILED 1056:
An instance of the service is already running.
C:\Users\Kristin\Desktop\cmd.bat deleted successfully.
C:\Users\Kristin\Desktop\cmd.txt deleted successfully.
========== COMMANDS ==========

[EMPTYTEMP]

User: All Users

User: AppData

User: Default
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes
->Flash cache emptied: 0 bytes

User: Default User
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes
->Flash cache emptied: 0 bytes

User: Kristin
->Temp folder emptied: 40843290 bytes
->Temporary Internet Files folder emptied: 33170 bytes
->Java cache emptied: 0 bytes
->FireFox cache emptied: 0 bytes
->Flash cache emptied: 0 bytes

User: Public

%systemdrive% .tmp files removed: 0 bytes
%systemroot% .tmp files removed: 0 bytes
%systemroot%\System32 .tmp files removed: 0 bytes
%systemroot%\System32 (64bit) .tmp files removed: 0 bytes
%systemroot%\System32\drivers .tmp files removed: 0 bytes
Windows Temp folder emptied: 8454691 bytes
%systemroot%\sysnative\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files folder emptied: 0 bytes
RecycleBin emptied: 0 bytes

Total Files Cleaned = 47.00 mb


OTL by OldTimer - Version 3.2.69.0 log created on 03012014_122320

Files\Folders moved on Reboot...
File move failed. C:\Windows\temp\TmpFile1 scheduled to be moved on reboot.

PendingFileRenameOperations files...

Registry entries deleted on Reboot...


MiniToolBox by Farbar Version: 23-01-2014
Ran by Kristin (administrator) on 01-03-2014 at 12:34:26
Running from "C:\Users\Kristin\Desktop"
Microsoft® Windows Vista™ Home Premium Service Pack 2 (X64)
Boot Mode: Normal
***************************************************************************
========================= IP Configuration: ================================

Marvell Yukon 88E8040 PCI-E Fast Ethernet Controller = Local Area Connection 2 (Connected)
Dell Wireless 1397 WLAN Mini-Card = Wireless Network Connection (Media disconnected)


# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset



popd
# End of IPv4 configuration



Windows IP Configuration

Host Name . . . . . . . . . . . . : Kristin-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection 2:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Marvell Yukon 88E8040 PCI-E Fast Ethernet Controller
Physical Address. . . . . . . . . : 00-23-AE-2B-74-7F
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::b837:1089:76b2:7454%5(Preferred)
Autoconfiguration IPv4 Address. . : 169.254.116.84(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.0.0
Default Gateway . . . . . . . . . : 0.0.0.0
DHCPv6 IAID . . . . . . . . . . . : 117449646
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-13-3C-A2-00-00-23-AE-2B-74-7F
DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
fec0:0:0:ffff::2%1
fec0:0:0:ffff::3%1
NetBIOS over Tcpip. . . . . . . . : Enabled

Wireless LAN adapter Wireless Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Dell Wireless 1397 WLAN Mini-Card #2
Physical Address. . . . . . . . . : 00-22-5F-85-24-95
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 12:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{B05AC772-7F89-4B8C-A618-E02F274332A6}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 13:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{523D3F0F-06D2-42E2-B6E7-94D3ACCA966F}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Server: UnKnown
Address: fec0:0:0:ffff::1

Ping request could not find host google.com. Please check the name and try again.

Server: UnKnown
Address: fec0:0:0:ffff::1

Ping request could not find host yahoo.com. Please check the name and try again.



Pinging 127.0.0.1 with 32 bytes of data:

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128



Ping statistics for 127.0.0.1:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms

===========================================================================
Interface List
5 ...00 23 ae 2b 74 7f ...... Marvell Yukon 88E8040 PCI-E Fast Ethernet Controller
2 ...00 22 5f 85 24 95 ...... Dell Wireless 1397 WLAN Mini-Card #2
1 ........................... Software Loopback Interface 1
3 ...00 00 00 00 00 00 00 e0 isatap.{B05AC772-7F89-4B8C-A618-E02F274332A6}
6 ...00 00 00 00 00 00 00 e0 isatap.{523D3F0F-06D2-42E2-B6E7-94D3ACCA966F}
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 On-link 169.254.116.84 399
127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
169.254.0.0 255.255.0.0 On-link 169.254.116.84 296
169.254.116.84 255.255.255.255 On-link 169.254.116.84 276
169.254.255.255 255.255.255.255 On-link 169.254.116.84 276
224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 169.254.116.84 276
255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
255.255.255.255 255.255.255.255 On-link 169.254.116.84 276
===========================================================================
Persistent Routes:
None

IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination Gateway
1 306 ::1/128 On-link
5 276 fe80::/64 On-link
5 276 fe80::b837:1089:76b2:7454/128
On-link
1 306 ff00::/8 On-link
5 276 ff00::/8 On-link
===========================================================================
Persistent Routes:
None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\SysWOW64\NLAapi.dll [48128] (Microsoft Corporation)
Catalog5 02 C:\Windows\SysWOW64\napinsp.dll [50176] (Microsoft Corporation)
Catalog5 03 C:\Windows\SysWOW64\pnrpnsp.dll [62464] (Microsoft Corporation)
Catalog5 04 C:\Windows\SysWOW64\pnrpnsp.dll [62464] (Microsoft Corporation)
Catalog5 05 C:\Windows\SysWOW64\mswsock.dll [223232] (Microsoft Corporation)
Catalog5 06 C:\Windows\SysWOW64\winrnr.dll [19968] (Microsoft Corporation)
Catalog9 01 C:\Windows\SysWOW64\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 02 C:\Windows\SysWOW64\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 03 C:\Windows\SysWOW64\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 04 C:\Windows\SysWOW64\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 05 C:\Windows\SysWOW64\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 06 C:\Windows\SysWOW64\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 07 C:\Windows\SysWOW64\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 08 C:\Windows\SysWOW64\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 09 C:\Windows\SysWOW64\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 10 C:\Windows\SysWOW64\mswsock.dll [223232] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\NLAapi.dll [61440] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\napinsp.dll [62976] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [78848] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\pnrpnsp.dll [78848] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\mswsock.dll [304128] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\winrnr.dll [27648] (Microsoft Corporation)
x64-Catalog5 07 C:\Program Files\Bonjour\mdnsNSP.dll [193024] (Apple Inc.)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [304128] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [304128] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [304128] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [304128] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [304128] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [304128] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [304128] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [304128] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [304128] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [304128] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (03/01/2014 00:34:31 PM) (Source: Google Update) (User: Kristin-PC)
Description: Network Request Error.
Error: 0x80072ee7. Http status code: 0.
Url=https://www.facebook.com/omaha/update.php
Trying config: source=IE, direct connection.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=auto, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=IE, direct connection.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=auto, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80072ee7

Error: (03/01/2014 00:34:09 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: -583

Error: (03/01/2014 00:34:09 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: -583

Error: (03/01/2014 00:32:56 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (03/01/2014 00:32:55 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: -583

Error: (03/01/2014 00:32:55 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: -583

Error: (03/01/2014 00:27:34 PM) (Source: Windows Search Service) (User: )
Description: 40x8004117fFailed to add project: C:\ProgramData\Microsoft\Search\Data\Applications\Windows\Projects

Error: (03/01/2014 00:27:34 PM) (Source: Windows Search Service) (User: )
Description:
Details:
The content index server cannot update or access information because of a database error. Stop and restart the search service. If the problem persists, reset and recrawl the content index. In some cases it may be necessary to delete and recreate the content index. (0x8004117f)


Error: (03/01/2014 00:27:30 PM) (Source: Windows Search Service) (User: )
Description: 40x8004117fFailed to add project: C:\ProgramData\Microsoft\Search\Data\Applications\Windows\Projects

Error: (03/01/2014 00:27:30 PM) (Source: Windows Search Service) (User: )
Description:
Details:
The content index server cannot update or access information because of a database error. Stop and restart the search service. If the problem persists, reset and recrawl the content index. In some cases it may be necessary to delete and recreate the content index. (0x8004117f)


System errors:
=============
Error: (03/01/2014 00:34:35 PM) (Source: Service Control Manager) (User: )
Description: Windows Search4

Error: (03/01/2014 00:34:35 PM) (Source: Service Control Manager) (User: )
Description: Windows Search2147749155 (0x80040D23)

Error: (03/01/2014 00:34:15 PM) (Source: Service Control Manager) (User: )
Description: Windows Search3

Error: (03/01/2014 00:34:15 PM) (Source: Service Control Manager) (User: )
Description: Windows Search2147749155 (0x80040D23)

Error: (03/01/2014 00:34:12 PM) (Source: Microsoft-Windows-Kernel-General) (User: NT AUTHORITY)
Description: 0x8000002a6SYSTEM

Error: (03/01/2014 00:34:03 PM) (Source: Service Control Manager) (User: )
Description: Windows Search2300001Restart the service

Error: (03/01/2014 00:34:03 PM) (Source: Service Control Manager) (User: )
Description: Windows Search2147749155 (0x80040D23)

Error: (03/01/2014 00:33:41 PM) (Source: Service Control Manager) (User: )
Description: Windows Search1300001Restart the service

Error: (03/01/2014 00:33:40 PM) (Source: Service Control Manager) (User: )
Description: ccSet_NST

Error: (03/01/2014 00:33:40 PM) (Source: Service Control Manager) (User: )
Description: Diagnostic System Host


Microsoft Office Sessions:
=========================

CodeIntegrity Errors:
===================================
Date: 2014-03-01 12:31:43.731
Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\wg111v3.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

Date: 2014-03-01 12:31:43.357
Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\wg111v3.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

Date: 2014-03-01 12:03:48.436
Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\wg111v3.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

Date: 2014-03-01 12:03:48.109
Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\wg111v3.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

Date: 2014-02-28 13:38:38.158
Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\wg111v3.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

Date: 2014-02-28 13:38:37.768
Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\wg111v3.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

Date: 2014-02-28 13:30:22.364
Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\wg111v3.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

Date: 2014-02-28 13:30:22.005
Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\wg111v3.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

Date: 2014-02-27 21:04:26.777
Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\wg111v3.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

Date: 2014-02-27 21:04:26.340
Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\wg111v3.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.


========================= Devices: ================================

Name: isatap.{B85AA5E9-7BE2-4593-939E-734CA1D054AA}
Description: Microsoft ISATAP Adapter
Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}
Manufacturer: Microsoft
Service: tunnel
Problem: : This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)
Resolution: Update the driver

Name: isatap.{642F4715-C26C-4272-9F8C-7893530A3D30}
Description: Microsoft ISATAP Adapter
Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}
Manufacturer: Microsoft
Service: tunnel
Problem: : This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)
Resolution: Update the driver

Name: WAN Miniport (L2TP)
Description: WAN Miniport (L2TP)
Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}
Manufacturer: Microsoft
Service: Rasl2tp
Problem: : This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)
Resolution: Update the driver

Name: WAN Miniport (Network Monitor)
Description: WAN Miniport (Network Monitor)
Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}
Manufacturer: Microsoft
Service: NdisWan
Problem: : This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)
Resolution: Update the driver

Name: WAN Miniport (IP)
Description: WAN Miniport (IP)
Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}
Manufacturer: Microsoft
Service: NdisWan
Problem: : This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)
Resolution: Update the driver

Name: WAN Miniport (IPv6)
Description: WAN Miniport (IPv6)
Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}
Manufacturer: Microsoft
Service: NdisWan
Problem: : This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)
Resolution: Update the driver

Name: WAN Miniport (PPPOE)
Description: WAN Miniport (PPPOE)
Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}
Manufacturer: Microsoft
Service: RasPppoe
Problem: : This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)
Resolution: Update the driver

Name: WAN Miniport (PPTP)
Description: WAN Miniport (PPTP)
Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}
Manufacturer: Microsoft
Service: PptpMiniport
Problem: : This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)
Resolution: Update the driver

Name: WAN Miniport (SSTP)
Description: WAN Miniport (SSTP)
Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}
Manufacturer: Microsoft
Service: RasSstp
Problem: : This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)
Resolution: Update the driver


**** End of log ****
  • 0

#66
SleepyDude

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Hi,

I would like you to boot in Safe Mode with Network...

Start the computer and start pressing the F8 key to access the following menu:
Posted Image

Select the option Safe Mode with Networking, tell me if you have Internet Access running in this mode.
  • 0

#67
Kristin51505

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Hi SleepyDude,

I started my computer in safe mode like you asked and I didn't have any access to wifi (my computer still says no networks are available). So I connected it to the router with the Ethernet cable and I got limited access (with the little "!" sign next to the icon), but when I tried to open up Internet Explorer I received a "page cannot be displayed" message. So, I guess I kind of have Internet access :/
  • 0

#68
SleepyDude

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Hi,

I would like you to Uninstall ESET, sometimes the security programs get damaged by the malware and begin to give troubles...

  • Uninstall ESET NOD32 Antivirus by clicking Start > Control Panel > Uninstall a program or Programs and Features if in Classic View, locate ESET NOD32 Antivirus 6 on the list, right click and select Uninstall
  • Restart the computer
  • Visit this ESET page and follow the instructions to completely remove the ESET Antivirus
  • Restart the computer in normal mode and connect the Ethernet cable to see if you can access the Internet. If it works reinstall ESET NOD32 ASAP because you shouldn't access the Internet without an Antivirus program installed
Let me know the result or if you have any trouble following those steps.
  • 0

#69
Kristin51505

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Hi SleepyDude,

Will I need a product key or serial number to reinstall ESET? Because a tech installed it for me after I had computer issues while studying abroad, so I don't have a disk or any of the product info; will that be a problem for reinstalling it?
  • 0

#70
SleepyDude

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Hi SleepyDude,

Will I need a product key or serial number to reinstall ESET? Because a tech installed it for me after I had computer issues while studying abroad, so I don't have a disk or any of the product info; will that be a problem for reinstalling it?

Hi,

If you have the User Name or e-mail used to registered the product try to recover the information using this ESET form.
  • 0

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#71
Kristin51505

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Hi SleepyDude,

Alright, I tried to do a password recovery, but it requires the email address used to activated the product and I think it was activated for me (so, it's not linked to my email). I tried it anyway with my email, but I haven't received anything and it's been a few hours. I filled out a customer service request explaining my issue and it said that I should receive a response in 1 business day. Hopefully they'll be able to help! Is there anything else you'd like me to do while we wait?
  • 0

#72
SleepyDude

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Hi SleepyDude,

Alright, I tried to do a password recovery, but it requires the email address used to activated the product and I think it was activated for me (so, it's not linked to my email). I tried it anyway with my email, but I haven't received anything and it's been a few hours. I filled out a customer service request explaining my issue and it said that I should receive a response in 1 business day. Hopefully they'll be able to help! Is there anything else you'd like me to do while we wait?

Hi,

Thanks for keep me updated. It's probably better to wait but in the meantime I will see if some of my colleagues have some other ideas...
  • 0

#73
SleepyDude

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Hi,

I have one question, and excuses me if you already answered to that. Do you have the Windows Vista Service Pack 2 install DVD?
  • 0

#74
Kristin51505

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Hi SleepyDude,

Well, it looks like I won't be getting a response from ESET costumer service day😕 Hopefully they'll write me back tomorrow!

To answer your question, I don't think I have that disk; I was looking for it before I originally posted in the forum, but I never did find it. The only disk related to my laptop that I can find is a Drivers and Utilities DVD from Dell.
  • 0

#75
SleepyDude

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Hi SleepyDude,

Well, it looks like I won't be getting a response from ESET costumer service day😕 Hopefully they'll write me back tomorrow!

To answer your question, I don't think I have that disk; I was looking for it before I originally posted in the forum, but I never did find it. The only disk related to my laptop that I can find is a Drivers and Utilities DVD from Dell.


Ok, let's wait for the ESET reply.
  • 0






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