Jump to content

Welcome to Geeks to Go - Register now for FREE

Geeks To Go is a helpful hub, where thousands of volunteer geeks quickly serve friendly answers and support. Check out the forums and get free advice from the experts. Register now to gain access to all of our features, it's FREE and only takes one minute. Once registered and logged in, you will be able to create topics, post replies to existing threads, give reputation to your fellow members, get your own private messenger, post status updates, manage your profile and so much more.

Create Account How it Works
Photo

Possible virus, Diagnostic Policy Service is nonfunctional, Unable to


  • Please log in to reply

#106
Kristin51505

Kristin51505

    Member

  • Topic Starter
  • Member
  • PipPip
  • 70 posts
Hi SleepyDude,

No errors popped up during the install, so I think everything went okay! But was something supposed to change after the install, because all the "unknown devices" are still there.
  • 0

Advertisements


#107
SleepyDude

SleepyDude

    Trusted Helper

  • Malware Removal
  • 4,401 posts

Hi SleepyDude,

No errors popped up during the install, so I think everything went okay! But was something supposed to change after the install, because all the "unknown devices" are still there.

 

Ok. No internet working I suppose? Please post a new MiniToolBox log.

 

We can take care of the "unknown devices" next, I did some testing with Windows Vista and the other devices don't seems to limit the internet access as I expected.


  • 0

#108
Kristin51505

Kristin51505

    Member

  • Topic Starter
  • Member
  • PipPip
  • 70 posts

Hi,

 

Nope,


  • 0

#109
Kristin51505

Kristin51505

    Member

  • Topic Starter
  • Member
  • PipPip
  • 70 posts

For some reason my reply cut off when I posted it! Let's try this again...

 

Nope, no Internet! But here's the new MiniToolBox log:

 

MiniToolBox by Farbar  Version: 23-01-2014
Ran by Kristin (administrator) on 01-04-2014 at 13:24:20
Running from "C:\Users\Kristin\Desktop"
Microsoft® Windows Vista™ Home Premium  Service Pack 2 (X64)
Boot Mode: Normal
***************************************************************************
========================= IP Configuration: ================================

Marvell Yukon 88E8040 PCI-E Fast Ethernet Controller = Local Area Connection 2 (Connected)
Dell Wireless 1397 WLAN Mini-Card = Wireless Network Connection (Media disconnected)

# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled

popd
# End of IPv4 configuration

 

Windows IP Configuration

   Host Name . . . . . . . . . . . . : Kristin-PC
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Wireless Network Connection:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Dell Wireless 1397 WLAN Mini-Card #2
   Physical Address. . . . . . . . . : 00-22-5F-85-24-95
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Local Area Connection 2:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Marvell Yukon 88E8040 PCI-E Fast Ethernet Controller
   Physical Address. . . . . . . . . : 00-23-AE-2B-74-7F
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::b837:1089:76b2:7454%3(Preferred)
   IPv4 Address. . . . . . . . . . . : 192.168.1.8(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Tuesday, April 01, 2014 1:24:17 PM
   Lease Expires . . . . . . . . . . : Wednesday, April 02, 2014 1:24:12 PM
   Default Gateway . . . . . . . . . : 192.168.1.1
   DHCP Server . . . . . . . . . . . : 192.168.1.1
   DHCPv6 IAID . . . . . . . . . . . : 117449646
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-13-3C-A2-00-00-23-AE-2B-74-7F
   DNS Servers . . . . . . . . . . . : 8.8.8.8
   NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter Local Area Connection* 12:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : isatap.{9B870657-5927-424C-A4AD-8234779797E2}
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 13:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : isatap.{523D3F0F-06D2-42E2-B6E7-94D3ACCA966F}
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 15:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft Tun Miniport Adapter
   Physical Address. . . . . . . . . : 02-00-54-55-4E-01
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
DNS request timed out.
    timeout was 2 seconds.
Server:  UnKnown
Address:  8.8.8.8

DNS request timed out.
    timeout was 2 seconds.
DNS request timed out.
    timeout was 2 seconds.
DNS request timed out.
    timeout was 2 seconds.
DNS request timed out.
    timeout was 2 seconds.
Ping request could not find host google.com. Please check the name and try again.

DNS request timed out.
    timeout was 2 seconds.
Server:  UnKnown
Address:  8.8.8.8

DNS request timed out.
    timeout was 2 seconds.
DNS request timed out.
    timeout was 2 seconds.
DNS request timed out.
    timeout was 2 seconds.
DNS request timed out.
    timeout was 2 seconds.
Ping request could not find host yahoo.com. Please check the name and try again.

 

Pinging 127.0.0.1 with 32 bytes of data:

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

 

Ping statistics for 127.0.0.1:

    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

    Minimum = 0ms, Maximum = 0ms, Average = 0ms

===========================================================================
Interface List
  5 ...00 22 5f 85 24 95 ...... Dell Wireless 1397 WLAN Mini-Card #2
  3 ...00 23 ae 2b 74 7f ...... Marvell Yukon 88E8040 PCI-E Fast Ethernet Controller
  1 ........................... Software Loopback Interface 1
  6 ...00 00 00 00 00 00 00 e0  isatap.{9B870657-5927-424C-A4AD-8234779797E2}
  4 ...00 00 00 00 00 00 00 e0  isatap.{523D3F0F-06D2-42E2-B6E7-94D3ACCA966F}
  8 ...02 00 54 55 4e 01 ...... Microsoft Tun Miniport Adapter
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0      192.168.1.1      192.168.1.8     20
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
      169.254.0.0      255.255.0.0         On-link       192.168.1.8    296
  169.254.255.255  255.255.255.255         On-link       192.168.1.8    276
      192.168.1.0    255.255.255.0         On-link       192.168.1.8    276
      192.168.1.8  255.255.255.255         On-link       192.168.1.8    276
    192.168.1.255  255.255.255.255         On-link       192.168.1.8    276
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link       192.168.1.8    276
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link       192.168.1.8    276
===========================================================================
Persistent Routes:
  None

IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
  1    306 ::1/128                  On-link
  3    276 fe80::/64                On-link
  3    276 fe80::b837:1089:76b2:7454/128
                                    On-link
  1    306 ff00::/8                 On-link
  3    276 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\SysWOW64\NLAapi.dll [48128] (Microsoft Corporation)
Catalog5 02 C:\Windows\SysWOW64\napinsp.dll [50176] (Microsoft Corporation)
Catalog5 03 C:\Windows\SysWOW64\pnrpnsp.dll [62464] (Microsoft Corporation)
Catalog5 04 C:\Windows\SysWOW64\pnrpnsp.dll [62464] (Microsoft Corporation)
Catalog5 05 C:\Windows\SysWOW64\mswsock.dll [223232] (Microsoft Corporation)
Catalog5 06 C:\Windows\SysWOW64\winrnr.dll [19968] (Microsoft Corporation)
Catalog9 01 C:\Windows\SysWOW64\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 02 C:\Windows\SysWOW64\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 03 C:\Windows\SysWOW64\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 04 C:\Windows\SysWOW64\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 05 C:\Windows\SysWOW64\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 06 C:\Windows\SysWOW64\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 07 C:\Windows\SysWOW64\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 08 C:\Windows\SysWOW64\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 09 C:\Windows\SysWOW64\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 10 C:\Windows\SysWOW64\mswsock.dll [223232] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\NLAapi.dll [61440] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\napinsp.dll [62976] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [78848] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\pnrpnsp.dll [78848] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\mswsock.dll [304128] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\winrnr.dll [27648] (Microsoft Corporation)
x64-Catalog5 07 C:\Program Files\Bonjour\mdnsNSP.dll [193024] (Apple Inc.)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [304128] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [304128] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [304128] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [304128] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [304128] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [304128] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [304128] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [304128] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [304128] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [304128] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (04/01/2014 11:55:30 AM) (Source: Windows Search Service) (User: )
Description: 40x8004117fFailed to add project: C:\ProgramData\Microsoft\Search\Data\Applications\Windows\Projects

Error: (04/01/2014 11:55:30 AM) (Source: Windows Search Service) (User: )
Description:
Details:
 The content index server cannot update or access information because of a database error.  Stop and restart the search service.  If the problem persists, reset and recrawl the content index.  In some cases it may be necessary to delete and recreate the content index.   (0x8004117f)

Error: (04/01/2014 11:55:24 AM) (Source: Windows Search Service) (User: )
Description: 40x8004117fFailed to add project: C:\ProgramData\Microsoft\Search\Data\Applications\Windows\Projects

Error: (04/01/2014 11:55:24 AM) (Source: Windows Search Service) (User: )
Description:
Details:
 The content index server cannot update or access information because of a database error.  Stop and restart the search service.  If the problem persists, reset and recrawl the content index.  In some cases it may be necessary to delete and recreate the content index.   (0x8004117f)

Error: (04/01/2014 11:54:57 AM) (Source: Windows Search Service) (User: )
Description: 40x8004117fFailed to add project: C:\ProgramData\Microsoft\Search\Data\Applications\Windows\Projects

Error: (04/01/2014 11:54:57 AM) (Source: Windows Search Service) (User: )
Description:
Details:
 The content index server cannot update or access information because of a database error.  Stop and restart the search service.  If the problem persists, reset and recrawl the content index.  In some cases it may be necessary to delete and recreate the content index.   (0x8004117f)

Error: (04/01/2014 11:54:57 AM) (Source: Google Update) (User: Kristin-PC)
Description: Network Request Error.
Error: 0x80072ee7. Http status code: 0.
Url=https://www.facebook...maha/update.php
Trying config: source=IE, direct connection.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=auto, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=IE, direct connection.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=auto, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80072ee7

Error: (04/01/2014 11:54:56 AM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: -583

Error: (04/01/2014 11:54:56 AM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: -583

Error: (04/01/2014 11:54:23 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

System errors:
=============
Error: (04/01/2014 11:55:30 AM) (Source: Service Control Manager) (User: )
Description: Windows Search4

Error: (04/01/2014 11:55:30 AM) (Source: Service Control Manager) (User: )
Description: Windows Search2147749155 (0x80040D23)

Error: (04/01/2014 11:55:24 AM) (Source: Service Control Manager) (User: )
Description: Windows Search3

Error: (04/01/2014 11:55:24 AM) (Source: Service Control Manager) (User: )
Description: Windows Search2147749155 (0x80040D23)

Error: (04/01/2014 11:55:22 AM) (Source: Microsoft-Windows-Kernel-General) (User: NT AUTHORITY)
Description: 0x8000002a6SYSTEM

Error: (04/01/2014 11:54:58 AM) (Source: Service Control Manager) (User: )
Description: Windows Search2300001Restart the service

Error: (04/01/2014 11:54:58 AM) (Source: Service Control Manager) (User: )
Description: Windows Search2147749155 (0x80040D23)

Error: (04/01/2014 11:54:51 AM) (Source: Service Control Manager) (User: )
Description: ccSet_NST

Error: (04/01/2014 11:54:51 AM) (Source: Service Control Manager) (User: )
Description: Windows Search1300001Restart the service

Error: (04/01/2014 11:54:51 AM) (Source: Service Control Manager) (User: )
Description: Diagnostic System Host

Microsoft Office Sessions:
=========================

CodeIntegrity Errors:
===================================
  Date: 2014-04-01 11:53:12.672
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\wg111v3.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2014-04-01 11:53:12.282
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\wg111v3.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2014-03-31 20:40:09.670
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\wg111v3.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2014-03-31 20:40:09.342
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\wg111v3.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2014-03-31 20:28:17.382
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\wg111v3.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2014-03-31 20:28:17.039
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\wg111v3.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2014-03-28 19:04:10.952
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\wg111v3.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2014-03-28 19:04:10.624
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\wg111v3.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2014-03-25 18:07:17.520
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\wg111v3.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2014-03-25 18:07:17.177
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\wg111v3.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

========================= Devices: ================================

Name: isatap.{B85AA5E9-7BE2-4593-939E-734CA1D054AA}
Description: Microsoft ISATAP Adapter
Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}
Manufacturer: Microsoft
Service: tunnel
Problem: : This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)
Resolution: Update the driver

Name: isatap.{642F4715-C26C-4272-9F8C-7893530A3D30}
Description: Microsoft ISATAP Adapter
Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}
Manufacturer: Microsoft
Service: tunnel
Problem: : This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)
Resolution: Update the driver

Name:
Description:
Class Guid:
Manufacturer:
Service:
Problem: : The drivers for this device are not installed. (Code 28)
Resolution: To install the drivers for this device, click "Update Driver", which starts the Hardware Update wizard.

Name:
Description:
Class Guid:
Manufacturer:
Service:
Problem: : The drivers for this device are not installed. (Code 28)
Resolution: To install the drivers for this device, click "Update Driver", which starts the Hardware Update wizard.

Name:
Description:
Class Guid:
Manufacturer:
Service:
Problem: : The drivers for this device are not installed. (Code 28)
Resolution: To install the drivers for this device, click "Update Driver", which starts the Hardware Update wizard.

Name:
Description:
Class Guid:
Manufacturer:
Service:
Problem: : The drivers for this device are not installed. (Code 28)
Resolution: To install the drivers for this device, click "Update Driver", which starts the Hardware Update wizard.

Name:
Description:
Class Guid:
Manufacturer:
Service:
Problem: : The drivers for this device are not installed. (Code 28)
Resolution: To install the drivers for this device, click "Update Driver", which starts the Hardware Update wizard.

Name:
Description:
Class Guid:
Manufacturer:
Service:
Problem: : The drivers for this device are not installed. (Code 28)
Resolution: To install the drivers for this device, click "Update Driver", which starts the Hardware Update wizard.

**** End of log ****


  • 0

#110
SleepyDude

SleepyDude

    Trusted Helper

  • Malware Removal
  • 4,401 posts

Hi,

 

Can you try the following two commands on the Command Prompt and tell me the result.

ping 192.168.1.1

ping 8.8.8.8

  • 0

#111
Kristin51505

Kristin51505

    Member

  • Topic Starter
  • Member
  • PipPip
  • 70 posts

Hi SleepyDude,

 

I took a screenshot of the command prompt window for you; I don't think either command got a good result, but here's the pic so you can see for yourself!

Commandp.JPG


  • 0

#112
SleepyDude

SleepyDude

    Trusted Helper

  • Malware Removal
  • 4,401 posts

Hi,

 

I'm not sure this will make any difference but let's fix the unknown devices...

 

  • Go back to the Device Manager and uninstall all the unknown devices, right click in each of them and click Uninstall
  • Reinstall the devices using devcon. Open the Command Prompt as Administrator and copy & paste the following commands:
copy nul c:\windows\inf\rasirda.sys

devcon64 install c:\Windows\inf\netrasa.inf MS_NdisWanIp

devcon64 install c:\Windows\inf\netrasa.inf MS_NdisWanIpv6

devcon64 install c:\Windows\inf\netrasa.inf MS_NdisWanBh

devcon64 install c:\Windows\inf\netrasa.inf MS_L2tpMiniport

devcon64 install c:\Windows\inf\netrasa.inf MS_PppoeMiniport

devcon64 install c:\Windows\inf\netrasa.inf MS_PptpMiniport

devcon64 install c:\Windows\inf\netsstpa.inf MS_SstpMiniport

  • Restart the computer
  • Open the Device Manager, if the Miniport devices installed correctly they will not show unless you enable the option Show hidden devices on the View menu.

Let me know the result.

 


  • 0

#113
Kristin51505

Kristin51505

    Member

  • Topic Starter
  • Member
  • PipPip
  • 70 posts
Hi SleepyDude,

I uninstalled and reinstalled the devices like you asked and all the miniports were back once I selected the "show hidden devices" option...seems promising!
  • 0

#114
SleepyDude

SleepyDude

    Trusted Helper

  • Malware Removal
  • 4,401 posts

Hi,

 

  1. Open the Device Manager and uninstall both the network cards Dell Wireless 1397 WLAN and Marvell Yukon 88E8040 make sure you check the box "Delete the driver software for this device"
  2. Restart the computer
  3. Reinstall the drivers for the networks cards using the files you downloaded from the Dell website

Please post the Minitoolbox log like you did last time.

 


  • 0

#115
Kristin51505

Kristin51505

    Member

  • Topic Starter
  • Member
  • PipPip
  • 70 posts

Hi SleepyDude,

 

Sorry for the long delay, I was having trouble reinstalling the drivers; it was taking so long! I think they got stuck a couple of times, but I was finally able to finish the install this morning. Here's the new MiniToolBox log:

 

MiniToolBox by Farbar  Version: 23-01-2014
Ran by Kristin (administrator) on 18-04-2014 at 10:46:18
Running from "C:\Users\Kristin\Desktop"
Microsoft® Windows Vista™ Home Premium  Service Pack 2 (X64)
Boot Mode: Normal
***************************************************************************
========================= IP Configuration: ================================

Marvell Yukon 88E8040 PCI-E Fast Ethernet Controller = Local Area Connection 2 (Connected)
Dell Wireless 1397 WLAN Mini-Card = Wireless Network Connection (Media disconnected)

# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled

popd
# End of IPv4 configuration

 

Windows IP Configuration

   Host Name . . . . . . . . . . . . : Kristin-PC
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Wireless Network Connection:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Dell Wireless 1397 WLAN Mini-Card #2
   Physical Address. . . . . . . . . : 00-22-5F-85-24-95
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Local Area Connection 2:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Marvell Yukon 88E8040 PCI-E Fast Ethernet Controller
   Physical Address. . . . . . . . . : 00-23-AE-2B-74-7F
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::5594:d3b7:6e93:1a51%11(Preferred)
   IPv4 Address. . . . . . . . . . . : 192.168.1.8(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Friday, April 18, 2014 10:46:18 AM
   Lease Expires . . . . . . . . . . : Saturday, April 19, 2014 10:46:15 AM
   Default Gateway . . . . . . . . . : 192.168.1.1
   DHCP Server . . . . . . . . . . . : 192.168.1.1
   DHCPv6 IAID . . . . . . . . . . . : 234890158
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-13-3C-A2-00-00-23-AE-2B-74-7F
   DNS Servers . . . . . . . . . . . : 192.168.1.1
   NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter Local Area Connection* 12:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : isatap.{51367F14-4A16-4BCF-9431-D33907DB76AE}
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 13:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : isatap.{59D0B077-14B7-4AE3-A844-02B7AD308D80}
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 15:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft Tun Miniport Adapter
   Physical Address. . . . . . . . . : 02-00-54-55-4E-01
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
Server:  UnKnown
Address:  192.168.1.1

DNS request timed out.
    timeout was 2 seconds.
DNS request timed out.
    timeout was 2 seconds.
DNS request timed out.
    timeout was 2 seconds.
DNS request timed out.
    timeout was 2 seconds.
Ping request could not find host google.com. Please check the name and try again.

Server:  UnKnown
Address:  192.168.1.1

DNS request timed out.
    timeout was 2 seconds.
DNS request timed out.
    timeout was 2 seconds.
DNS request timed out.
    timeout was 2 seconds.
DNS request timed out.
    timeout was 2 seconds.
Ping request could not find host yahoo.com. Please check the name and try again.

 

Pinging 127.0.0.1 with 32 bytes of data:

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

 

Ping statistics for 127.0.0.1:

    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

    Minimum = 0ms, Maximum = 0ms, Average = 0ms

===========================================================================
Interface List
 12 ...00 22 5f 85 24 95 ...... Dell Wireless 1397 WLAN Mini-Card #2
 11 ...00 23 ae 2b 74 7f ...... Marvell Yukon 88E8040 PCI-E Fast Ethernet Controller
  1 ........................... Software Loopback Interface 1
 14 ...00 00 00 00 00 00 00 e0  isatap.{51367F14-4A16-4BCF-9431-D33907DB76AE}
 13 ...00 00 00 00 00 00 00 e0  isatap.{59D0B077-14B7-4AE3-A844-02B7AD308D80}
  4 ...02 00 54 55 4e 01 ...... Microsoft Tun Miniport Adapter
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0      192.168.1.1      192.168.1.8     20
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
      169.254.0.0      255.255.0.0         On-link       192.168.1.8    296
  169.254.255.255  255.255.255.255         On-link       192.168.1.8    276
      192.168.1.0    255.255.255.0         On-link       192.168.1.8    276
      192.168.1.8  255.255.255.255         On-link       192.168.1.8    276
    192.168.1.255  255.255.255.255         On-link       192.168.1.8    276
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link       192.168.1.8    276
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link       192.168.1.8    276
===========================================================================
Persistent Routes:
  None

IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
  1    306 ::1/128                  On-link
 11    276 fe80::/64                On-link
 11    276 fe80::5594:d3b7:6e93:1a51/128
                                    On-link
  1    306 ff00::/8                 On-link
 11    276 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\SysWOW64\NLAapi.dll [48128] (Microsoft Corporation)
Catalog5 02 C:\Windows\SysWOW64\napinsp.dll [50176] (Microsoft Corporation)
Catalog5 03 C:\Windows\SysWOW64\pnrpnsp.dll [62464] (Microsoft Corporation)
Catalog5 04 C:\Windows\SysWOW64\pnrpnsp.dll [62464] (Microsoft Corporation)
Catalog5 05 C:\Windows\SysWOW64\mswsock.dll [223232] (Microsoft Corporation)
Catalog5 06 C:\Windows\SysWOW64\winrnr.dll [19968] (Microsoft Corporation)
Catalog9 01 C:\Windows\SysWOW64\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 02 C:\Windows\SysWOW64\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 03 C:\Windows\SysWOW64\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 04 C:\Windows\SysWOW64\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 05 C:\Windows\SysWOW64\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 06 C:\Windows\SysWOW64\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 07 C:\Windows\SysWOW64\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 08 C:\Windows\SysWOW64\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 09 C:\Windows\SysWOW64\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 10 C:\Windows\SysWOW64\mswsock.dll [223232] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\NLAapi.dll [61440] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\napinsp.dll [62976] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [78848] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\pnrpnsp.dll [78848] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\mswsock.dll [304128] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\winrnr.dll [27648] (Microsoft Corporation)
x64-Catalog5 07 C:\Program Files\Bonjour\mdnsNSP.dll [193024] (Apple Inc.)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [304128] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [304128] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [304128] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [304128] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [304128] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [304128] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [304128] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [304128] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [304128] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [304128] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (04/18/2014 10:45:44 AM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: -583

Error: (04/18/2014 10:45:44 AM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: -583

Error: (04/18/2014 10:42:58 AM) (Source: LoadPerf) (User: )
Description: bin?????)

Error: (04/18/2014 10:39:07 AM) (Source: Windows Search Service) (User: )
Description: 40x8004117fFailed to add project: C:\ProgramData\Microsoft\Search\Data\Applications\Windows\Projects

Error: (04/18/2014 10:39:07 AM) (Source: Windows Search Service) (User: )
Description:
Details:
 The content index server cannot update or access information because of a database error.  Stop and restart the search service.  If the problem persists, reset and recrawl the content index.  In some cases it may be necessary to delete and recreate the content index.   (0x8004117f)
ÿ

Error: (04/18/2014 10:39:01 AM) (Source: Windows Search Service) (User: )
Description: 40x8004117fFailed to add project: C:\ProgramData\Microsoft\Search\Data\Applications\Windows\Projects

Error: (04/18/2014 10:39:01 AM) (Source: Windows Search Service) (User: )
Description:
Details:
 The content index server cannot update or access information because of a database error.  Stop and restart the search service.  If the problem persists, reset and recrawl the content index.  In some cases it may be necessary to delete and recreate the content index.   (0x8004117f)

Error: (04/18/2014 10:38:36 AM) (Source: Windows Search Service) (User: )
Description: 40x8004117fFailed to add project: C:\ProgramData\Microsoft\Search\Data\Applications\Windows\Projects

Error: (04/18/2014 10:38:36 AM) (Source: Windows Search Service) (User: )
Description:
Details:
 The content index server cannot update or access information because of a database error.  Stop and restart the search service.  If the problem persists, reset and recrawl the content index.  In some cases it may be necessary to delete and recreate the content index.   (0x8004117f)

Error: (04/18/2014 10:38:35 AM) (Source: Google Update) (User: Kristin-PC)
Description: Network Request Error.
Error: 0x80072ee7. Http status code: 0.
Url=https://www.facebook...maha/update.php
Trying config: source=IE, direct connection.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=auto, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=IE, direct connection.
trying CUP:WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee7. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=auto, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80072ee7

System errors:
=============
Error: (04/18/2014 10:44:06 AM) (Source: Microsoft-Windows-Kernel-General) (User: NT AUTHORITY)
Description: 0x8000002a42\SystemRoot\System32\Config\RegBack\SYSTEM

Error: (04/18/2014 10:39:07 AM) (Source: Service Control Manager) (User: )
Description: Windows Search4

Error: (04/18/2014 10:39:07 AM) (Source: Service Control Manager) (User: )
Description: Windows Search2147749155 (0x80040D23)

Error: (04/18/2014 10:39:00 AM) (Source: Microsoft-Windows-Kernel-General) (User: NT AUTHORITY)
Description: 0x8000002a6SYSTEM

Error: (04/18/2014 10:39:01 AM) (Source: Service Control Manager) (User: )
Description: Windows Search3

Error: (04/18/2014 10:39:01 AM) (Source: Service Control Manager) (User: )
Description: Windows Search2147749155 (0x80040D23)

Error: (04/18/2014 10:38:36 AM) (Source: Service Control Manager) (User: )
Description: Windows Search2300001Restart the service

Error: (04/18/2014 10:38:36 AM) (Source: Service Control Manager) (User: )
Description: Windows Search2147749155 (0x80040D23)

Error: (04/18/2014 10:38:30 AM) (Source: Service Control Manager) (User: )
Description: ccSet_NST

Error: (04/18/2014 10:38:30 AM) (Source: Service Control Manager) (User: )
Description: Windows Search1300001Restart the service

Microsoft Office Sessions:
=========================

CodeIntegrity Errors:
===================================
  Date: 2014-04-18 10:36:56.928
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\wg111v3.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2014-04-18 10:36:56.585
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\wg111v3.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2014-04-18 10:21:43.569
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\wg111v3.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2014-04-18 10:21:43.242
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\wg111v3.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2014-04-18 10:05:18.388
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\wg111v3.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2014-04-18 10:05:17.832
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\wg111v3.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2014-04-08 13:43:51.197
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\wg111v3.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2014-04-08 13:43:50.870
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\wg111v3.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2014-04-05 23:44:09.569
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\wg111v3.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2014-04-05 23:44:09.195
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\wg111v3.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

========================= Devices: ================================

Name: isatap.{B85AA5E9-7BE2-4593-939E-734CA1D054AA}
Description: Microsoft ISATAP Adapter
Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}
Manufacturer: Microsoft
Service: tunnel
Problem: : This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)
Resolution: Update the driver

Name: isatap.{642F4715-C26C-4272-9F8C-7893530A3D30}
Description: Microsoft ISATAP Adapter
Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}
Manufacturer: Microsoft
Service: tunnel
Problem: : This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)
Resolution: Update the driver

Name: NETGEAR N300 Wireless Router WNR2000v3
Description: NETGEAR N300 Wireless Router WNR2000v3
Class Guid:
Manufacturer:
Service:
Problem: : The drivers for this device are not installed. (Code 28)
Resolution: To install the drivers for this device, click "Update Driver", which starts the Hardware Update wizard.

**** End of log ****


  • 0

Advertisements


#116
SleepyDude

SleepyDude

    Trusted Helper

  • Malware Removal
  • 4,401 posts

Hi,

 

Can you try to connect using Wireless. Does windows show you any wireless networks?


  • 0






Similar Topics

1 user(s) are reading this topic

0 members, 1 guests, 0 anonymous users

As Featured On:

Microsoft Yahoo BBC MSN PC Magazine Washington Post HP