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#1
egggchick7

egggchick7

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I would be really grateful if someone could guide me as to what this means and why I keep getting freezes usually playing farmville2 app on web, I have the latest flash and I use windows 7 never had any problem till five weeks ago. All my drivers are up to date. This BSD was the lates. Uptill then I had to force shut down my pc wouldn't respond everything hung and no flashing response to tell me my pc was still working.

Problem signature
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 2057

Files that help describe the problem
020414-20982-01.dmp
sysdata.xml
WERInternalMetadata.xml

View a temporary copy of these files
Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.

Extra information about the problem
BCCode: 19
BCP1: 0000000000000020
BCP2: FFFFFA80073C7A30
BCP3: FFFFFA80073C7A60
BCP4: 000000000403001A
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1
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#2
phillpower2

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:welcome: egggchick7

Please retrieve the latest dump file from c:\windows\minidump and attach it to your next reply.
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#3
egggchick7

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I have no idea how to locate the mini dump file please will you advise, thanks :D, the last black screen occurring mentioned something about a driver and since I also was trying to play an on line game, second life. the whole thing blue screened and crashed
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#4
phillpower2

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You can leave any previous dump files atm, couple of things for you to do for us, quickest one first please;

Download and run Speccy then post the resultant url for us, details here

Next run Driver Verifier;

1. Create a Windows System Restore Point -
Vista - START | type rstrui - create a restore point
Windows 7 - START | type create | select "Create a Restore Point"

2. Run the Driver Verifier -
Go to START | type verifier | make these selections -

1. Select 2nd option - "Create custom settings (for code developers)"
2. Select 2nd option - "Select individual settings from a full list"
3. Check these boxes -▪ Special Pool
▪ Pool Tracking
▪ Force IRQL checking
▪ Deadlock Detection
▪ Security Checks (new as of Windows 7)
▪ Concurrency Stress Test (new as of Windows 8)
▪ DDI compliance checking (new as of Windows 8)
▪ Miscellaneous Checks4. Select last option - "Select driver names from a list"
5. Click on the Provider heading - sorts list by Provider
6. Check ALL boxes where "Microsoft" IS NOT the Provider
7. Click on Finish
8. Re-boot*** IMPORTANT - PLEASE READ:

- If the Driver Verifier (DV) finds a violation, it will result in a BSOD

- After re-start, you may not be able to log on to normal Windows
... • Boot into SAFEMODE - tap the F8 key repeatedly during boot-up
... • Select "System Restore"
... • Choose the restore point that you created in step #1

- For Driver Verifier status
--- select last option, 1st screen -or-
--- type verifier /query (in a cmd/DOS screen)
- To turn Driver Verifier off - verifier /reset then re-boot

- The Driver Verifier needs to run as long as possible - even if the status screen appears clear.
- All future BSOD dumps must be VERIFIER_ENABLED_MINIDUMPs - otherwise the dump(s) are of no use

If your system does BSOD while the Driver Verifier is running, please retrieve the dump file from c:\windows\minidump and attach it to your next reply.
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#5
egggchick7

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Before I do any of this my pc is soo unstable Id like to share on the event viewer what I found and bear in mind I am a real rookie with the pc

Log Name: Application
Source: Microsoft-Windows-RPC-Events
Date: 07/07/2013 11:00:24
Event ID: 11
Task Category: None
Level: Warning
Keywords:
User: LOCAL SERVICE
Computer: eggchick-PC
Description:
Possible Memory Leak. Application (C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted) (PID: 1016) has passed a non-NULL pointer to RPC for an [out] parameter marked [allocate(all_nodes)]. [allocate(all_nodes)] parameters are always reallocated; if the original pointer contained the address of valid memory, that memory will be leaked. The call originated on the interface with UUID ({3f31c91e-2545-4b7b-9311-9529e8bffef6}), Method number (20). User Action: Contact your application vendor for an updated version of the application.
Event Xml:
<Event xmlns="http://schemas.micro.../events/event">
<System>
<Provider Name="Microsoft-Windows-RPC-Events" Guid="{F4AED7C7-A898-4627-B053-44A7CAA12FCD}" />
<EventID>11</EventID>
<Version>0</Version>
<Level>3</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2013-07-07T10:00:24.083200000Z" />
<EventRecordID>211</EventRecordID>
<Correlation />
<Execution ProcessID="1016" ThreadID="196" />
<Channel>Application</Channel>
<Computer>eggchick-PC</Computer>
<Security UserID="S-1-5-19" />
</System>
<EventData>
<Data Name="ApplicationName">C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted</Data>
<Data Name="ProcessId">1016</Data>
<Data Name="InterfaceId">{3F31C91E-2545-4B7B-9311-9529E8BFFEF6}</Data>
<Data Name="Method">20</Data>
</EventData>
</Event>
I got this seconds after I tried playing SL and the pc crashed
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#6
phillpower2

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That log is dated Date: 07/07/2013 at 11:00:24
Are the time and date on the task bar correct.
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#7
egggchick7

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Sorry not to have responded but I couldnt log on to my pc it turns out since I have had a friend come and fix it that my direct x was 2010 and I still needed another update to my graphics card all seems fine now but thank you for helping :)
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#8
phillpower2

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Glad you got it sorted and thanks for the follow up egggchick7 :thumbsup:

For future reference should you need it, some help with resolvingDirectX issues courtesy of starjax.
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