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System Tools Compromised-Control Panel Missing Icons


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#1
waynf

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I had an event this evening at 5:22 Atlantic time. I had just used Nero Wave Editor and was trying to adjust my speakers, but when I went to Control Panel I noticed that some icons were missing as there was an empty space where they had been. I can't get System Tools to work either. When I go to Component Services Under Administrative Services and Look at Events(local) I get the following: Error-COM1-Category 98-Event 4691-Computer WAYNE-5BB
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#2
waynf

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Further to thread, when I go to Component Services>System I notice there was a warning indicating source as Tcpip.
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#3
waynf

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have corrected Control Panel however, the only System Tool that I can use is Defragmenter which had a shortcut on my desktop. I rebooted in Safe Mode but still the same. In Safe Mode I get a message that to use System Tools I must have Administrator rights. It seems to me that my status as Administrator has been changed. It also indicates that I should log in as Administrator, but I don't know how to do that operation, please explain.
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#4
Ztruker

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Try booting to Safe Mode with Networking.

Reboot your computer.
Start pressing the F8 key every second or so as soon as you see the manufacturers logo.
Select Safe Mode with Networking from the Advanced Boot Options menu.
Pick Administrator to login with. There should be no password.

Open Control Panel then User Accounts.
Click on your user account icon and check if it's an Administrator level account.
If not, make it one.
If yes, then it's possible you have picked up some kind of malware. Go to the Spyware / Malware / Virus Removal forum, read the info there and follow the posted directions. Once you receive a clean bill of health, come back here if you have any additional questions or concerns or it turns out not to be a malware problem.

Please be patient as that is a very busy area. If you do not receive a response in 3 days, post a message here: What To Do If You Have No Response In 3 Days?

Do not reply to your post there as the malware folks look for posts with no replies first.
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#5
waynf

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Much thanks

I am not too concerned with the Windows Media Player as my player of choice is VLC Media Player.
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