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#46
emeraldnzl

emeraldnzl

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The BIOS is where I need to be? I do not know how to get there.


Are the instructions at that link not helpful?

Here it is again if you were unsure:

http://www.hiren.inf...bios-boot-cdrom

If not, tell me and I will try and find a better instruction.
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#47
Robertcharles123

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It says when you start your computer check boot screen. I honestly do not understand what this means. Is just goes directly to the re to go and the XP then error.

Thanks,

Robert
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#48
emeraldnzl

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It almost seems as though your machine is not coping with OTLPE.

Strange because OTL can work on both 32-bit and 64-bit machines.

I need to think about this.

Let me do some research and I will get back to you. :)
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#49
Robertcharles123

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I just restarted it again and pressed every button and now this is what popped up.

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#50
emeraldnzl

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Hello again Robert,

Can you give me the model of your machine?

That might help us with getting the details of the booting arrangement for your computer.
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#51
Robertcharles123

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I just left for work. I do not have the model numbe, but I will get it tomorrow. I really appreciate the help. By the way, I was able to load the windows recovery disc the other day and I went to all the files on the hard drive. Is there a way we could use that resource to work around this. Just wondering.

Thanks,

Robert
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#52
Robertcharles123

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Just thinking. I wonder if this means anything.

I think the operating system is stored on a partition on the C drivecalled
D. Does that help. Just asking.

Thanks,

Robert
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#53
emeraldnzl

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I think the operating system is stored on a partition on the C drivecalled
D. Does that help. Just asking.


Do you mean a copy is in drive D:, or do you mean that drive D: is where your normal operating system is. Many commercial computers have a partition where a factory copy of the operating system is stored. We don't want to use that. You may need it later if you want to carry out a factory restore but you should to be aware that that will delete all your data and you will be left with a machine just as it was when it left the factory.

Before we go on I think we need to know what you computer is. Branded computers have different recovery options and we don't want to get it wrong.

I was able to load the windows recovery disc the other day


Having said the above, if your machine is Windows 7 and you made a Windows Recovery/Repair Disk then.

You might have got to something like this when you used the disk:

Posted Image

If you did, then you should have been able to follow these instructions I posted earlier:

Please download Farbar Recovery Scan Tool and save it to a flash drive.

Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

Plug the flashdrive into the infected PC.

Use your disk to get to the System Recovery Options menu.

On the System Recovery Options menu you will get the following options:

Startup Repair
System Restore
Windows Complete PC Restore
Windows Memory Diagnostic Tool
Command Prompt

[*]Select Command Prompt
[*]In the command window type in notepad and press Enter.
[*]The notepad opens. Under File menu select Open.
[*]Select "Computer" and find your flash drive letter and close the notepad.
[*]In the command window type e:\frst.exe (for x64 bit version type e:\frst64) and press Enter
Note: Replace letter e with the drive letter of your flash drive.
[*]The tool will start to run.
[*]When the tool opens click Yes to disclaimer.
[*]Press Scan button.
[*]It will create a log (FRST.txt) on the flash drive. Please copy and paste it to your reply.
[/list]
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#54
Robertcharles123

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That is exactly correct. When I get to the point of choosing the operating system, nothing is there. Then when I press next it goes to a page full of symbols that are meaningless and the system does not scan anything.

I will post t h e model tomorrow. It is an HP desktop for sure.

Thanks,

Robert
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#55
emeraldnzl

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Where the instruction says this:

Note: Replace letter e with the drive letter of your flash drive.

try using the D drive letter if you haven't already. No harm can be done using it there.

Tell me if that makes a difference.
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#56
Robertcharles123

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I n never made it home yet, but I did use d drive at one point. I am going to try to take my time and go through everything
Carefully.

Thanks,

Robert

Edited by Robertcharles123, 10 February 2014 - 01:16 PM.

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#57
emeraldnzl

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:thumbsup:
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#58
Robertcharles123

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Hi,

The model number is p6754y HP Pavillion.

Thanks,


Robert
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#59
emeraldnzl

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Hello again Robert,

If you try again to access your machine using FRST and are successful that would be the easiest one for us. :)

If however you still can't get to the right drive to run a scan with FRST then I think we may have to try a System Recovery using the HP guide here. Scroll down to the heading Recovery from the startup screen (during system boot) and if that doesn't work then scroll to Recovery from recovery discs. That assumes you have the Recovery HP Disks. Be very careful to backup your data as directed before proceeding as you will likely lose all data with the Recovery.

If you don't have your HP Recovery Disks then we may be able to use the instructions at Recovery from recovery discs to reset your computer so that it boots from the CD/DVD drive. In which case we can try again to access your machine using a disk.

Alternatively


There is a possibility that there is a hard drive problem and maybe corruption of system files. For the hard drive you can run chkdsk if you can access the Command Prompt and find the right drive. It might be worth a try even though you haven't been successful with the FRST one. Up to you.

On the System Recovery Options menu you will get the following options:

Startup Repair
System Restore
Windows Complete PC Restore
Windows Memory Diagnostic Tool
Command Prompt


  • Select Command Prompt
  • In the command window type in notepad and press Enter.
  • The notepad opens. Under File menu select Open.
  • Select "Computer" and find your hard drive letter and close the notepad.
  • In the command window type C: and press Enter
  • Note: Replace letter C with the drive letter of your hard drive.
  • Type in chkdsk /b and press Enter (notice the gap... it should be there.)
  • When prompted, type in Y and press Enter.
  • Allow chkdsk to perform all 5 stages. This may take some time, so please be patient.
  • When complete, close the Command Prompt window, and click on the Restart button to restart your computer.
Please let me know whether there is any change with starting up your computer. If you are able to boot up then come back. If not move to the next instruction.

For possible system file corruption, do this

On the System Recovery Options menu you will get the following options:

Startup Repair
System Restore
Windows Complete PC Restore
Windows Memory Diagnostic Tool
Command Prompt


  • Access the Command Prompt option.
  • In the command window type in notepad and press Enter.
  • The notepad opens. Under File menu select Open.
  • Select "Computer" and find your hard drive letter and close the notepad.
  • In the command window type C: and press Enter
  • Note: Replace letter C with the drive letter of your hard drive.
  • Type the following command, and then press ENTER:

    sfc /scannow Please note that there is a single space between sfc and /scannow.
  • When prompted, type in Y and press Enter.
Allow System File Scanner to complete its run.

After that has done it's work see you can boot up.

In any event come back and tell me how you got on.
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#60
Robertcharles123

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I am trying the Farber . I need to put the windows reciovery disc in in order to use it right?

T hanks,

Robert


This is what happens when I choose the us keyboard and then it goes to this screen. Nothing to choose from.

I do not have recovery discs. I guess that was a major mistake on my part.

Ok

I will go from here to try to do something positive.

Thanks,

Robert

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Edited by Robertcharles123, 10 February 2014 - 08:40 PM.

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