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hijack.shell.gen.a [Closed]


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#31
Taurus76

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I can uninstall IE9 again this evening to get back to IE7 (although it took a lot more time than I expected last night!). But I tried disabling the add-ons in IE9 with no effect.

Do you think this could be related to some kind of malware or infection? Or is it likely to be just a regular Windows issue?
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#32
Valinorum

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What error do you get for the failed downloads?
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#33
Valinorum

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Do you think this could be related to some kind of malware or infection? Or is it likely to be just a regular Windows issue?

Can be either which I why I keep prying for information.
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#34
Taurus76

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So the reset scan found nothing. The error I get is simply 'xx file could not be downloaded'. Usually the file appears to download but just as it reaches 99% there is some kind of message saying that the file I being scanned; then it tells me the file couldn't be downloaded.
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#35
Valinorum

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Can you run the AVG Removal Tool and run it. We want to see if any remnant of your previous AV is blocking the downloads.
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#36
Taurus76

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I did try that previously; tried it again just now and still no joy.
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#37
Valinorum

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Can you reinstall AVG again and see if IE9 works?
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#38
Taurus76

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Do I need to uninstall Microsoft Security Essentials first to avoid any sort of clash between it and AVG?
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#39
Valinorum

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Yes, please.
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#40
Taurus76

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So I uninstalled Security Essentials and reinstalled AVG. Tried to download a file and got the same error message.

By the way, I can download images by right-clicking and selecting 'save picture as'. It is only when I select 'save file as' that I have the problem.
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#41
Valinorum

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What happens if you click on the download link instead of right-clicking and saving the file?
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#42
Valinorum

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Hi Taurus76, :)

  • Step #8
  • Please download ERUNT from here.
  • Double click on the file to install it.
  • Choose where you want to save your backup registry.
  • Let the program finish backing up your regitry.
    Posted Image

 

  • Step #9 Fix with OTL
  • Re-run OTL by right clicking and choosing Run as administrator. If you do not have it download it from --
    Download Link 1
    Download Link 2
    Downlaod LInk 3
  • Under the Custom Scans/Fixes Box copy and paste the following contents inside the quote box. (Do not include the word 'quote').

    :Commands
    [createrestorepoint]

    :Reg
    [-HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings]

    :Commands
    [emptytemp]

  • Click on "Run Fix" and let the program run unhindered;
  • Your PC will reboot automatically and a log will be opened;
  • Please post it in your next reply.

 

Try downloading now.

Regards,
Valinorum
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#43
Taurus76

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I'm afraid I still get the 'file couldn't be downloaded' error message. Here is the log:

All processes killed
========== COMMANDS ==========
Restore point Set: OTL Restore Point
========== REGISTRY ==========
Registry key HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ deleted successfully.
========== COMMANDS ==========

[EMPTYTEMP]

User: All Users

User: David
->Temp folder emptied: 32675 bytes
->Temporary Internet Files folder emptied: 265272765 bytes
->Java cache emptied: 0 bytes
->Google Chrome cache emptied: 28772271 bytes
->Flash cache emptied: 2785 bytes

User: Default
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes
->Flash cache emptied: 0 bytes

User: Default User
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes
->Flash cache emptied: 0 bytes

User: Public

User: Shino
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes
->Java cache emptied: 0 bytes
->Flash cache emptied: 0 bytes

%systemdrive% .tmp files removed: 0 bytes
%systemroot% .tmp files removed: 0 bytes
%systemroot%\System32 .tmp files removed: 0 bytes
%systemroot%\System32\drivers .tmp files removed: 0 bytes
Windows Temp folder emptied: 38001991 bytes
%systemroot%\system32\config\systemprofile\Local Settings\Temp folder emptied: 0 bytes
%systemroot%\system32\config\systemprofile\Local Settings\Temporary Internet Files folder emptied: 0 bytes
RecycleBin emptied: 122545063 bytes

Total Files Cleaned = 434.00 mb


OTL by OldTimer - Version 3.2.69.0 log created on 02252014_012614

Files\Folders moved on Reboot...
C:\Users\David\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\AntiPhishing\ED8654D5-B9F0-4DD9-B3E8-F8F560086FDF.dat moved successfully.
C:\Users\David\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\4A5TO075\page__st__30[1].htm moved successfully.

PendingFileRenameOperations files...

Registry entries deleted on Reboot...
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#44
Valinorum

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Did you reboot and try? Sometimes a reboot is required for the changes to apply.
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#45
Taurus76

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I just tried again now, no luck.

Something strange happened the first time I rebooted though: instead of logging into my account it seemed to log into an entirely new (and hitherto non-existent) account. Then a message came up telling me that I had been logged into a temporary account and any changes I made wouldn't be saved. I logged off and then on again and some box appeared in the top left corner saying that some changes were being saved to (I think) Windows Media Player or something (it flashed up a bit too briefly). After that it logged me on normally and behaved normally from that point (apart from the download error).
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