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Seemingly dead hard drive.


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#1
globaljoe

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hello, I have a Samsung laptop and as far as I can see the hard drive appears to have died. I get the Samsung splash screen but that is as far as it gets, I've tried last known good configuration but it just hangs up. I've also pressed F4 for boot manager screen and chose Samsung Recovery Solution, and I just get the message: Windows has encountered a problem communicating with a device connected to your computer, this error can be caused by unplugging a removable storage device while in use or by faulty hardware such as a hard drive or CD-Rom that is failing, Status 0xc00000e9, info unexpected I/o error, I pressed escape to cancel, windows just sticks at the starting windows screen. I've tried booting with Ubuntu Linux from disk, disk drive OK, successfully booted to Linux. I ran the Linux disc utility and the hard drive is reported as "Not Partitioned".
I pressed F2 on re-start and got into BIOS boot device priority which does not even indicate any hard drive, just Num lock off, Touch Pad mouse Enabled, Internal LAN enabled PXE boot rom Disabled. I took out the hard drive and plugged it into a desk top, but the desktop does not even see it. Now, as I strongly suspect the hard drive is stuffed, there is one thing I am not sure about: if I get a new hard drive, will I be able to re-install the operating system from the system repair disk, (yes,I have already tried running system repair, that just hangs up as well, or, will the system repair disk be dedicated only to the original hard drive?. Any help will be gratefully accepted. Thanks.
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#2
phillpower2

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Hello again Joe

Is the HDD concerned the same one as in the topic here

will the system repair disk be dedicated only to the original hard drive?

This depends on what type of disk it is;

What type of OS repair disk do you have as in full retail, OEM, downloaded ISO, a burned copy or a back up disk that you or someone else has made.
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#3
globaljoe

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hello philpower, no it is not the same drive, it is a Samsung Windows 7 home premium sp1 system recovery media.
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#4
iammykyl

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Gday.
Hope you don't mind my two cents worth.

If it's an OEM system recovery disk you should be able to restore Windows on a new hard drive using it. The drive must be the same capacity or larger.
If it's a system image saved to a disk created within Windows you can restore from it.http://www.sevenforums.com/tutorials/675-system-image-recovery.html
If it's a system repair disc created within Windows it will not restore Windows.http://windows.microsoft.com/en-us/windows7/create-a-system-repair-disc

Other option. If windows 7. You can download a legal ISO, it must be the same version and type already installed, i.e. Windows 7, 32/64 bit, (OEM) create a bootable disc/USB, install. You will also need the correct drivers/utilities. You will not have the Samsung factory restore partition.

Phillpower2.
I know you use the Product key from the sticker on the Laptop but have seen some recommendations to not activate but "Change Product Key" Any idea what the difference is?
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#5
phillpower2

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As long as the disk was supplied with or made as a back up for the specific Samsung and present MB you should be all good Joe :)

Thanks for the additional information iammykyl :thumbsup:

I know you use the Product key from the sticker on the Laptop but have seen some recommendations to not activate but "Change Product Key" Any idea what the difference is?

Depends on the type of system restore disk used as far as I am aware;
A system restore disk that was provided with an OEM computer that still has the original MB present may not need to have the product key entered/activated.

A system restore disk that was provided with an OEM computer that does not still have the original MB present or has had an OS upgrade (Vista to 7 for example) would require the product key to be changed and then activated by the Microsoft automated telephone system.

There are most likely other scenarios but the above are two that come to mind.
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#6
globaljoe

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As always, thanks for the help boys!, much appreciated.

Globaljoe.
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#7
phillpower2

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You are most welcome Joe :thumbsup:

Let us know if there is any data on the HDD that you would like to try and recover, as you are getting the "Windows has encountered a problem" message you may be able access the drive with Puppy Linux and recover some if not all of the data.
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#8
iammykyl

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Gday,
Thanks Phillpower2 for your answers.Posted Image

Thanks goes to rshaffer61 for the instructions.
Use Puppy Linux Live CD to Recover Your Data:
===================
Required Hardware***CD Burner (CDRW) Drive,
Blank CD,
Extra Storage Device (USB Flash Drive, External Hard Drive) \

>===================
1. Save these files to your Desktop/Burn Your Live CD:
  • Download Latest Puppy Linux ISO (i.e.: lupu-528.iso)
    Download BurnCDCC ISO Burning Software NB. Not required if you have windows 7. right click the ISO, select, burn to CD.

    There are instructions on how to boot from flash drive with puppy here; http://www.pendrivel...e-from-windows/

  • Open BurnCDCC with Windows Explorer
  • Extract All files to a location you can remember
  • Double Click Posted Image BurnCDCC
  • Click Browse Posted Image and navigate to the Puppy Linux ISO file you just downloaded
  • Open/Double Click that file
    IMPORTANT: Adjust the speed bar to CD: 4x DVD: 1x
  • Click Start Posted Image
  • Your CD Burner Tray will open automatically
  • Insert a blank CD and close the tray
  • Click OK
Puppy Linux Live CD will now be created2. Set your boot priority in the BIOS to CD-ROM first, Hard Drive Second
  • Start the computer/press the power button
  • Immediately start tapping the appropriate key to enter the BIOS, aka "Setup"
    (Usually shown during the "Dell" screen, or "Gateway" Screen)
  • Once in the BIOS, under Advanced BIOS Options change boot priority to:
    CD-ROM 1st, Hard Drive 2nd
  • Open your ROM drive and insert the disk
  • Press F10 to save and exit
  • Agree with "Y" to continue
  • Your computer will restart and boot from the Puppy Linux Live CD

    Posted Image
3. Recover Your Data
  • Once Puppy Linux has loaded, it is actually running in your computer's Memory (RAM). You will see a fully functioning Graphical User Interface similar to what you normally call "your computer". Internet access may or may not be available depending on your machine, so it is recommended you print these instructions before beginning. Also, double clicking is not needed in Puppy. To expand, or open folders/icons, just click once. Puppy is very light on resources, so you will quickly notice it is much speedier than you are used to. This is normal. Ready? Let's get started.

    3a. Mount Drives
  • Click the Mount Icon located at the top left of your desktop. Posted Image
  • A Window will open. By default, the "drive" tab will be forward/highlighted. Click on Mount for your hard drive.
  • Assuming you only have one hard drive and/or partition, there may be only one selection to mount.
  • USB Flash Drives usually automatically mount upon boot, but click the "usbdrv" tab and make sure it is mounted.
  • If using an external hard drive for the data recovery, do this under the "drive" tab. Mount it now.
3b. Transfer Files.
  • At the bottom left of your desktop a list of all hard drives/partitions, USB Drives, and Optical Drives are listed with a familiar looking hard drive icon.
  • Open your old hard drive i.e. sda1
  • Next, open your USB Flash Drive or External Drive. i.e. sdc or sdb1
  • If you open the wrong drive, simply X out at the top right corner of the window that opens. (Just like in Windows)
  • From your old hard drive, drag and drop whatever files/folders you wish to transfer to your USB Drive's Window.
For The Novice:The common path to your pictures, music, video, and documents folders is: Documents and Settings >> All Users (or each idividual name of each user. CHECK All Names!) >> Documents >> You will now see My Music, My Pictures, and My Videos.Remember to only click once! No double clicking! Once you drag and drop your first folder, you will notice a small menu will appear giving you the option to move or copy. Choose COPY each time you drag and drop.

YOU ARE DONE!!! Simply click Menu >> Mouse Over Shutdown >> Reboot/Turn Off Computer. Be sure to plug your USB Drive into another working windows machine to verify all data is there and transferred without corruption. Congratulations!



Posted Image
If you're doing this to recover from a virus or malware infection, (or even if you're not), DO NOT copy executable files (.exe, .scr. etc...) if any of these files are infected you could be copying the corruption over to any new device/computer. just copy documents, pictures, music, or videos.

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#9
globaljoe

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Hello again boys, thanks for all the info on extracting data from the hard drive, in this case it is not required but I will definitely be keeping that information for the future, I'm sure it will come in very handy!, the problem I have now is locating a new hard drive for the Samsung Notebook NP300E7A-AO5UK 500Gig. I've trawled the net for hours trying to find a replacement with no success whatsoever, I did come across some compatibles but I'm very wary of a compatible in case the fixing points or whatever else may not be correct. Any suggestions or advice would be gratefully appreciated as ever. (by the way, I'm in the UK so will require a UK supplier).
Thanks again.

globaljoe.
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#10
iammykyl

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Gday.
Finding the actual part number for the hard drive is proving to be difficult, Please watch this video, You will notice he removes the RAM cover first, that is OK, but no need to actually remove the RAM stick. With the back cover removed you can determine if yours is the same for removal, see if you can get the part number and find it online.
>
This site shows some drives for Samsung laptops, > http://www.sparepart...ard-Drives.aspx
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