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Blue screen help needed


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#1
samboo1

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I've seen quite a few of blue screen threads on here just now, so here's another one!

Been having them for about three months. According to my minidump folder I've now had nine of them, so they don't happen often. I can't remember updating anything. One thing I have noticed is that it seems to happen when I'm doing a lot at the same time, so if I put a lot of demand on to my laptop it just shuts off and I get the blue screen.

I have a Toshiba Satellite, i3, 2.3. 6GB RAM. Windows 7.

I was just about to attach all the minidump files but it says I can't do it and need permission from the admin. I am the admin, so how do I do it?

Many thanks in advance.
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#2
samboo1

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Can anyone at least tell me how I can post you the minidump files? I've tried changing the ownership and everything but nothing will work,
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#3
Tyskie

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Dear Samboo1,

I have recently started my own thread describing a problem I'm having with BSOD. I encountered the same problem as you when trying to 'zip up' the minidump files.

You have to activate the 'hidden' Administrator account and from there you be able to zip up the (most recent 10) minidump files.

Please see this link.

I followed option 2. You then log off/switch user and log in as Administrator.

To zip up the files, sort the files into date order and select the 'newest' 10 files, right-click on one of the files, go to 'Send To' and click 'Compressed (zipped) folder'. Then copy the zipped folder to Desktop/Documents whilst logged in under the Administrator account as this will make uploading it easier later on. Do what you need to do and log off again.

I suggest you then log back into your usual account and disable the Administrator account as soon as you're no longer in need of it, for security reasons.

Regards,

Luke.

Edited by Tyskie, 20 February 2014 - 06:11 AM.

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#4
rshaffer61

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Another way is to do the following.

Download BlueScreenView
No installation required.
Double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit>Select All.
Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.

Thanks to Broni for the instructions and program
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#5
samboo1

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Dear Samboo1,

I have recently started my own thread describing a problem I'm having with BSOD. I encountered the same problem as you when trying to 'zip up' the minidump files.

You have to activate the 'hidden' Administrator account and from there you be able to zip up the (most recent 10) minidump files.

Please see this link.

I followed option 2. You then log off/switch user and log in as Administrator.

To zip up the files, sort the files into date order and select the 'newest' 10 files, right-click on one of the files, go to 'Send To' and click 'Compressed (zipped) folder'. Then copy the zipped folder to Desktop/Documents whilst logged in under the Administrator account as this will make uploading it easier later on. Do what you need to do and log off again.

I suggest you then log back into your usual account and disable the Administrator account as soon as you're no longer in need of it, for security reasons.

Regards,

Luke.


Thanks very much for your reply and the advice, however that didn't work for me either. Every time I tried to input what it told me to in the command prompt it said it failed. Oh well, I the other method suggested by rshaffer61 worked well.

Another way is to do the following.

Download BlueScreenView
No installation required.
Double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit>Select All.
Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.

Thanks to Broni for the instructions and program

Thanks for letting me know about this. I've done what you directed and here is the info:

==================================================
Dump File : 021714-27222-01.dmp
Crash Time : 17/02/2014 21:59:02
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000005
Parameter 2 : fffff800`02fa9990
Parameter 3 : fffff880`0aebc7a0
Parameter 4 : 00000000`00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+75bc0
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.18247 (win7sp1_gdr.130828-1532)
Processor : x64
Crash Address : ntoskrnl.exe+75bc0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\021714-27222-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 262,144
Dump File Time : 17/02/2014 22:00:33
==================================================

==================================================
Dump File : 021214-50731-01.dmp
Crash Time : 12/02/2014 18:18:28
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000005
Parameter 2 : fffff800`02f9d990
Parameter 3 : fffff880`0a0f37a0
Parameter 4 : 00000000`00000000
Caused By Driver : rtl8192Ce.sys
Caused By Address : rtl8192Ce.sys+b93e6
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+75bc0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\021214-50731-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 262,144
Dump File Time : 12/02/2014 18:19:54
==================================================

==================================================
Dump File : 012014-30654-01.dmp
Crash Time : 20/01/2014 10:49:18
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000005
Parameter 2 : fffff800`02f2e41f
Parameter 3 : fffff880`0af8a7b0
Parameter 4 : 00000000`00000000
Caused By Driver : tcpip.sys
Caused By Address : tcpip.sys+3d9ca
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+75bc0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\012014-30654-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 262,144
Dump File Time : 20/01/2014 10:50:21
==================================================

==================================================
Dump File : 011714-29593-01.dmp
Crash Time : 17/01/2014 22:52:58
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000005
Parameter 2 : fffff800`02f2741f
Parameter 3 : fffff880`0c5097b0
Parameter 4 : 00000000`00000000
Caused By Driver : nwifi.sys
Caused By Address : nwifi.sys+9de5
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+75bc0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\011714-29593-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 266,288
Dump File Time : 17/01/2014 22:54:01
==================================================

==================================================
Dump File : 010514-26301-01.dmp
Crash Time : 05/01/2014 22:30:33
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000005
Parameter 2 : fffff800`02f1e41f
Parameter 3 : fffff880`0afee210
Parameter 4 : 00000000`00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+75bc0
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.18247 (win7sp1_gdr.130828-1532)
Processor : x64
Crash Address : ntoskrnl.exe+75bc0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\010514-26301-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 262,144
Dump File Time : 05/01/2014 22:31:53
==================================================

==================================================
Dump File : 122513-36348-01.dmp
Crash Time : 25/12/2013 23:11:09
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000005
Parameter 2 : fffff800`02f2541f
Parameter 3 : fffff880`0ad6c7b0
Parameter 4 : 00000000`00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+75bc0
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.18247 (win7sp1_gdr.130828-1532)
Processor : x64
Crash Address : ntoskrnl.exe+75bc0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\122513-36348-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 262,144
Dump File Time : 25/12/2013 23:12:36
==================================================

==================================================
Dump File : 120913-29562-01.dmp
Crash Time : 09/12/2013 13:16:56
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000005
Parameter 2 : fffff800`02fa3990
Parameter 3 : fffff880`0a811200
Parameter 4 : 00000000`00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+75bc0
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.18247 (win7sp1_gdr.130828-1532)
Processor : x64
Crash Address : ntoskrnl.exe+75bc0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\120913-29562-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 266,288
Dump File Time : 09/12/2013 13:18:18
==================================================

==================================================
Dump File : 111113-36051-01.dmp
Crash Time : 11/11/2013 00:52:56
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000005
Parameter 2 : fffff800`02f6a41f
Parameter 3 : fffff880`0c5a7020
Parameter 4 : 00000000`00000000
Caused By Driver : dxgmms1.sys
Caused By Address : dxgmms1.sys+c0a1
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+75bc0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\111113-36051-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 262,144
Dump File Time : 11/11/2013 00:54:43
==================================================

==================================================
Dump File : 110513-23415-01.dmp
Crash Time : 05/11/2013 12:25:06
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000005
Parameter 2 : fffff800`02f2241f
Parameter 3 : fffff880`09f40aa0
Parameter 4 : 00000000`00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+75bc0
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.18247 (win7sp1_gdr.130828-1532)
Processor : x64
Crash Address : ntoskrnl.exe+75bc0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\110513-23415-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 262,144
Dump File Time : 05/11/2013 12:26:19
==================================================
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#6
rshaffer61

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Looks like your network and wifi is having a driver issue with rtl8192Ce.sys being one of the drivers.
You can get the update from HERE

The other is the NativeWiFi Miniport Driver which is located through the Windows update site.
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#7
samboo1

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Looks like your network and wifi is having a driver issue with rtl8192Ce.sys being one of the drivers.
You can get the update from HERE

The other is the NativeWiFi Miniport Driver which is located through the Windows update site.

That's great thanks for letting me know. I will update them. How do I know which of the realtek drivers I need? There are two that match the rtl8192CE, one with VA4 on the end and one with VAU on the end.
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#8
rshaffer61

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You can try them both as the wrong one will not install.
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#9
Tyskie

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Thanks very much for your reply and the advice, however that didn't work for me either. Every time I tried to input what it told me to in the command prompt it said it failed.


Hi samboo1,

You're welcome. The only think I can think of why it may not have worked is you didn't right-click on 'cmd.exe' and 'Run as Administrator'.

Glad you're making progress, though.

Regards,

Luke.
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#10
samboo1

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You can try them both as the wrong one will not install.


Great, I've updated that one, so thanks. I've moved onto the Native WiFi Miniport Driver. I went to go on the Windows update site but all I'm getting is a photo telling me to click on start and go in my programs to get to windows update. Is this normal? I thought I would obviously be able to see a website.
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#11
rshaffer61

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Yes that is normal since XP Windows Update is internal in the OS. It use to be you would have to do it manually but it is automatic in Windows. I have mine set to only do Windows only and no other programs.
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#12
samboo1

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Yes that is normal since XP Windows Update is internal in the OS. It use to be you would have to do it manually but it is automatic in Windows. I have mine set to only do Windows only and no other programs.


Oh, I see. Does that mean I can't get the native driver you listed then? It's not coming up on my important or optional lists. The Realtek one was there so I've done that.
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#13
rshaffer61

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Yes you may have to do it through DriverMax if it is listed.
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#14
samboo1

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Yes you may have to do it through DriverMax if it is listed.

Thanks. I hadn't gotten round to looking through DriverMax to see if the Native driver was listed, but my laptop just blue screened again now. I'll post the log - can you just confirm for me that the issue is the Native driver again? Or is it something else this time?

==================================================
Dump File : 022414-35552-01.dmp
Crash Time : 24/02/2014 00:19:42
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000005
Parameter 2 : fffff800`02f2841f
Parameter 3 : fffff880`094837b0
Parameter 4 : 00000000`00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+75bc0
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.18247 (win7sp1_gdr.130828-1532)
Processor : x64
Crash Address : ntoskrnl.exe+75bc0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\022414-35552-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 266,288
Dump File Time : 24/02/2014 00:20:48
==================================================
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#15
rshaffer61

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A 3b is usually a graphic's driver (display adapter/video driver), other possibilities include
but are not limited to antivirus/antispyware/security programs and even memory (mapping).


After updating all possible drivers we need to check the memory to make sure it is is not a faulty module.

A If you have more than one RAM module installed, try starting computer with one RAM stick at a time.

NOTE Keep in mind, the manual check listed above is always superior to the software check, listed below. DO NOT proceed with memtest, if you can go with option A

B. If you have only one RAM stick installed...
...run memtest...


1. Download - Pre-Compiled Bootable ISO (.zip). If you prefer to use the USB version then use this link USB KEY
2. Unzip downloaded /memtest86+-4.20.iso.zip file.
3. Inside, you'll find /memtest86+-4.20.iso file.
4. Download, and install ImgBurn: http://www.imgburn.com/
5. Insert blank CD into your CD drive.
6. Open ImgBurn, and click on Write image file to disc
7. Click on Browse for a file... icon:

Posted Image

8. Locate memtest86+-4.20.iso file, and click Open button.
9. Click on ImgBurn green arrow to start burning bootable memtest86 CD:

Posted Image

10. Once the CD is created, boot from it, and memtest will automatically start to run. You may have to change the boot sequence in your BIOS to make it work right.

To change Boot Sequence in your BIOS

Reboot the system and at the first post screen (where it is counting up memory) start tapping the DEL button
This will enter you into the Bios\Cmos area.
Find the Advanced area and click Enter
Look for Boot Sequence or Boot Options and highlight that click Enter
Now highlight the first drive and follow the directions on the bottom of the screen on how to modify it and change it to CDrom.
Change the second drive to the C or Main Drive
Once that is done then click F10 to Save and Exit
You will prompted to enter Y to verify Save and Exit. Click Y and the system will now reboot with the new settings.


The running program will look something like this depending on the size and number of ram modules installed:


Posted Image

It's recommended to run 5-6 passes. Each pass contains very same 8 tests.

This will show the progress of the test. It can take a while. Be patient, or leave it running overnight.

Posted Image

The following image is the test results area:

Posted Image

The most important item here is the “errors” line. If you see ANY errors, even one, most likely, you have bad RAM.
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