Dear Samboo1,
I have recently started my own thread describing a problem I'm having with BSOD. I encountered the same problem as you when trying to 'zip up' the minidump files.
You have to activate the 'hidden' Administrator account and from there you be able to zip up the (most recent 10) minidump files.
Please see this link.
I followed option 2. You then log off/switch user and log in as Administrator.
To zip up the files, sort the files into date order and select the 'newest' 10 files, right-click on one of the files, go to 'Send To' and click 'Compressed (zipped) folder'. Then copy the zipped folder to Desktop/Documents whilst logged in under the Administrator account as this will make uploading it easier later on. Do what you need to do and log off again.
I suggest you then log back into your usual account and disable the Administrator account as soon as you're no longer in need of it, for security reasons.
Regards,
Luke.
Thanks very much for your reply and the advice, however that didn't work for me either. Every time I tried to input what it told me to in the command prompt it said it failed. Oh well, I the other method suggested by rshaffer61 worked well.
Another way is to do the following.
Download BlueScreenView
No installation required.
Double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit>Select All.
Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.
Thanks to Broni for the instructions and program
Thanks for letting me know about this. I've done what you directed and here is the info:
==================================================
Dump File : 021714-27222-01.dmp
Crash Time : 17/02/2014 21:59:02
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000005
Parameter 2 : fffff800`02fa9990
Parameter 3 : fffff880`0aebc7a0
Parameter 4 : 00000000`00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+75bc0
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.18247 (win7sp1_gdr.130828-1532)
Processor : x64
Crash Address : ntoskrnl.exe+75bc0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\021714-27222-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 262,144
Dump File Time : 17/02/2014 22:00:33
==================================================
==================================================
Dump File : 021214-50731-01.dmp
Crash Time : 12/02/2014 18:18:28
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000005
Parameter 2 : fffff800`02f9d990
Parameter 3 : fffff880`0a0f37a0
Parameter 4 : 00000000`00000000
Caused By Driver : rtl8192Ce.sys
Caused By Address : rtl8192Ce.sys+b93e6
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+75bc0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\021214-50731-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 262,144
Dump File Time : 12/02/2014 18:19:54
==================================================
==================================================
Dump File : 012014-30654-01.dmp
Crash Time : 20/01/2014 10:49:18
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000005
Parameter 2 : fffff800`02f2e41f
Parameter 3 : fffff880`0af8a7b0
Parameter 4 : 00000000`00000000
Caused By Driver : tcpip.sys
Caused By Address : tcpip.sys+3d9ca
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+75bc0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\012014-30654-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 262,144
Dump File Time : 20/01/2014 10:50:21
==================================================
==================================================
Dump File : 011714-29593-01.dmp
Crash Time : 17/01/2014 22:52:58
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000005
Parameter 2 : fffff800`02f2741f
Parameter 3 : fffff880`0c5097b0
Parameter 4 : 00000000`00000000
Caused By Driver : nwifi.sys
Caused By Address : nwifi.sys+9de5
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+75bc0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\011714-29593-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 266,288
Dump File Time : 17/01/2014 22:54:01
==================================================
==================================================
Dump File : 010514-26301-01.dmp
Crash Time : 05/01/2014 22:30:33
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000005
Parameter 2 : fffff800`02f1e41f
Parameter 3 : fffff880`0afee210
Parameter 4 : 00000000`00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+75bc0
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.18247 (win7sp1_gdr.130828-1532)
Processor : x64
Crash Address : ntoskrnl.exe+75bc0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\010514-26301-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 262,144
Dump File Time : 05/01/2014 22:31:53
==================================================
==================================================
Dump File : 122513-36348-01.dmp
Crash Time : 25/12/2013 23:11:09
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000005
Parameter 2 : fffff800`02f2541f
Parameter 3 : fffff880`0ad6c7b0
Parameter 4 : 00000000`00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+75bc0
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.18247 (win7sp1_gdr.130828-1532)
Processor : x64
Crash Address : ntoskrnl.exe+75bc0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\122513-36348-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 262,144
Dump File Time : 25/12/2013 23:12:36
==================================================
==================================================
Dump File : 120913-29562-01.dmp
Crash Time : 09/12/2013 13:16:56
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000005
Parameter 2 : fffff800`02fa3990
Parameter 3 : fffff880`0a811200
Parameter 4 : 00000000`00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+75bc0
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.18247 (win7sp1_gdr.130828-1532)
Processor : x64
Crash Address : ntoskrnl.exe+75bc0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\120913-29562-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 266,288
Dump File Time : 09/12/2013 13:18:18
==================================================
==================================================
Dump File : 111113-36051-01.dmp
Crash Time : 11/11/2013 00:52:56
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000005
Parameter 2 : fffff800`02f6a41f
Parameter 3 : fffff880`0c5a7020
Parameter 4 : 00000000`00000000
Caused By Driver : dxgmms1.sys
Caused By Address : dxgmms1.sys+c0a1
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+75bc0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\111113-36051-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 262,144
Dump File Time : 11/11/2013 00:54:43
==================================================
==================================================
Dump File : 110513-23415-01.dmp
Crash Time : 05/11/2013 12:25:06
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000005
Parameter 2 : fffff800`02f2241f
Parameter 3 : fffff880`09f40aa0
Parameter 4 : 00000000`00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+75bc0
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.18247 (win7sp1_gdr.130828-1532)
Processor : x64
Crash Address : ntoskrnl.exe+75bc0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\110513-23415-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 262,144
Dump File Time : 05/11/2013 12:26:19
==================================================