Help! Computer Infected w/ Adware Despite Using Removal Tools [Sol
Posted 04 March 2014 - 07:44 AM
There are some minor things in your online scan that should be removed.
- Copy all text in the code box (below)...to Notepad.
@echo off del /f /s /q "C:\Program Files (x86)\Settings Manager\systemk\del_DM_DLL_nsv1CBB.dll" del /f /s /q "C:\Program Files (x86)\Settings Manager\systemk\del_DM_LL_nsv1CBB.dll" del /f /s /q "C:\Program Files (x86)\Settings Manager\systemk\del_mg_nsv1CBB.dll" del /f /s /q "C:\Program Files (x86)\Settings Manager\systemk\sysapcrt.dll" del /f /s /q "C:\Program Files (x86)\Settings Manager\systemk\syskldr.dll" del /f /s /q "C:\Program Files (x86)\Settings Manager\systemk\syskldr_u.dll" del /f /s /q "C:\Program Files (x86)\Settings Manager\systemk\systemk.dll" del /f /s /q "C:\Program Files (x86)\Settings Manager\systemk\systemkbho.dll" del /f /s /q "C:\Program Files (x86)\Settings Manager\systemk\SystemkService.exe" del /f /s /q "C:\Program Files (x86)\Settings Manager\systemk\systemku.exe" del /f /s /q "C:\Program Files (x86)\Settings Manager\systemk\x64\del_DM_LL_nsv1CBB.dll" del /f /s /q "C:\Program Files (x86)\Settings Manager\systemk\x64\sysapcrt.dll" del /f /s /q "C:\Program Files (x86)\Settings Manager\systemk\x64\syskldr.dll" del /f /s /q "C:\Program Files (x86)\Settings Manager\systemk\x64\syskldr_u.dll" del /f /s /q "C:\Program Files (x86)\Settings Manager\systemk\x64\systemk.dll" del /f /s /q "C:\Program Files (x86)\Settings Manager\systemk\x64\systemkbho.dll" del /f /s /q "C:\Users\User\Downloads\ccsetup404.exe" del /f /s /q "C:\Users\User\Downloads\WinZip165.exe" del %0
- Save the Notepad file on your desktop...as delfile.bat... save type as "All Files"
It should look like this: <--XP<--vista
- Double click on delfile.bat to execute it.
A black CMD window will flash, then disappear...this is normal.
- The files and folders, if found...will have been deleted and the "delfile.bat" file will also be deleted.
The rest of the Online scan is only reporting backups created during the course of this fix C:\Qoobox\Quarantine\, and/or items located in System Restore's cache C:\System Volume Information\, Whatever is in these folders can't harm you unless you choose to perform a manual restore. the following steps will remove these backups.
Very well done!! This is my general post for when your logs show no more signs of malware - Please let me know if you still are having problems with your computer and what these problems are.
:Why we need to remove some of our tools:
Some of the tools we have used to clean your computer were made by fellow malware fighters and are very powerful and if used incorrectly or at the wronge time can make the computer an expensive paper weight.
They are updated all the time and some of them more than once a day so by the time you are ready to use them again they will already be outdated.
The following procedures will implement some cleanup procedures to remove these tools. It will also reset your System Restore by flushing out previous restore points and create a new restore point. It will also remove all the backups our tools may have made.
Note** Defogger only needs to be run if it was run when we first started. If you have not already run it then skip this.
- To re-enable your Emulation drivers, double click DeFogger to run the tool.
- The application window will appear
- Click the Re-enable button to re-enable your CD Emulation drivers
- Click Yes to continue
- A 'Finished!' message will appear
- Click OK
- DeFogger will now ask to reboot the machine - click OK.
- turn off all active protection software
- push the "windows key" + "R" (between the "Ctrl" button and "Alt" Button)
- please copy and past the following into the box ComboFix /Uninstall and click OK.
- Note the space between the X and the /Uninstall, it needs to be there.
:Remove the rest of our tools:
Please download DelFix and save it to desktop. This tool will remove all the tools we used to clean your pc.
- Double-click DelFix.exe.
- select all options avalible
- Click the Run button.
- The tool will delete itself once it finishes, if not delete it by yourself.
- If asked to restart the computer, please do so
:The programs you can keep:
Some of the programs that we have used would be a good idea to keep and used often in helping to keep the computer clean. I use these programs on my computer.
Revo Uninstaller Free - this is the uninstaller that I had you download and works allot better than add/remove in windows and has saved me more than once from corrupted installs and uninstalls
CCleaner - This is a good program to clean out temp files, I would use this once a week or before any malware scan to remove unwanted temp files - It has a built in registry cleaner but I would leave that alone and not use any registry cleaner
Malwarebytes' Anti-Malware The Gold standerd today in antimalware scanners
One of the questions I am asked all the time is "What programs do you use" I have at this time 4 computers in my home and I have this setup on all 4 of them.
- Microsoft Security Essentials - provides real-time protection for your home PC that guards against viruses, spyware, and other malicious software.
- WinPatrol As a robust security monitor, WinPatrol will alert you to hijackings, malware attacks and critical changes made to your computer without your permission. WinPatrol takes snapshot of your critical system resources and alerts you to any changes that may occur without your knowledge.
- Malwarebytes' Anti-Malware Malwarebytes' Anti-Malware is a new and powerful anti-malware tool. It is
totally free but for real-time protection you will have to pay a small one-time fee. We used this to help clean your computer and recomend keeping it and using often. (I have upgraded to the paid version of MBAM and I am glad I did)
Note** If you decide to install MSE you will need to uninstall your present Antivirus
It is good security practice to change your passwords to all your online accounts on a fairly regular basis, this is especially true after an infection. Refer to this Microsoft article
Strong passwords: How to create and use them Then consider a password keeper, to keep all your passwords safe. KeePass is a small utility that allows you to manage all your passwords.
As Java seems to get exploited on a daily basis I advise to disable java in your web browsers - How to disable java in your web browsers - Disable Java
The other question I am asked all the time is "How can I prevent this from happening again." and the short answer to that is to be aware of what is out there and how to start spotting dangers.
Here are some articles that are must reads and should be read by everybody in your household that uses the internet
Internet Safety for Kids
Here is some more reading for you from some of my colleges
PC Safety and Security - What Do I Need? from my friends at Tech Support Forum
COMPUTER SECURITY - a short guide to staying safer online from my friends at Malware Removal
quoted from Tech Support Forum
There is no such thing as 'perfect security'. This applies to many things, not just computer systems. Using the above guide you should be able to take all the reasonable steps you can to prevent infection. However, the most important part of all this is you, the user. Surf sensibly and think before you download a file or click on a link. Take a few moments to assess the possible risks and you should be able to enjoy all the internet has to offer.
I'd be grateful if you could reply to this post so that I know you have read it and, if you've no other questions, the thread can then be closed.
I Will Keep This Open For About Three Days, If Anything Comes Up - Just Come Back And Let Me Know, after that time you will have to send me a PM
My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here --><-- Don't worry every little bit helps.
Posted 04 March 2014 - 05:12 PM
I will do this but won't be able to get to it until tomorrow. Thanks,
Posted 06 March 2014 - 11:59 AM
I have finished the last few steps and gave you a modest donation. I know you deserve a lot more for your hard work but financially, I am strapped at the moment and that's all I could afford. At any rate, I'm grateful for your time and the computer seems to be running great. Thanks for a job well done!
Posted 06 March 2014 - 12:05 PM
Don't worry that was perfect and makes me very happy - that and coming in to say thanks means allot
You are more than welcome
Posted 09 March 2014 - 11:18 AM
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