[follower23]

Hello,

I really need help. I´m new here, and I´m not very skilled when we are talking about computers. My computer kept crashing so I decided to reinstall my windows. It seemed it helped but now it crashed again. before I reinstalled the windows I got several BSODs, now it´s second day from reinstalling and I just got one.
This is what I got after the blue screen:

BCCode: 24
BCP1: 00000000001904FB
BCP2: FFFFF88003CB26E8
BCP3: FFFFF88003CB1F40
BCP4: FFFFF80002EDC105
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

....and I read one topic and found that this can be helpful:

==================================================
Dump File : 022314-20217-01.dmp
Crash Time : 23. 2. 2014 13:25:36
Bug Check String : NTFS_FILE_SYSTEM
Bug Check Code : 0x00000024
Parameter 1 : 00000000`001904fb
Parameter 2 : fffff880`03cb26e8
Parameter 3 : fffff880`03cb1f40
Parameter 4 : fffff800`02edc105
Caused By Driver : Ntfs.sys
Caused By Address : Ntfs.sys+213d8
File Description : NT File System Driver
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16385 (win7_rtm.090713-1255)
Processor : x64
Crash Address : ntoskrnl.exe+71f00
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\022314-20217-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7600
Dump File Size : 284 400
Dump File Time : 23. 2. 2014 14:34:48
==================================================

Somebody help me please.

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follower23

The crash dump points towards a HDD or other storage device problem.

You have reinstalled Windows but did you also install all important updates, this includes service pack 1.
Have you reinstalled the drivers for the motherboard and other important hardware.

You have post on the XP forum but the details that you have provided show the OS to be Windows 7, is that correct.

Download and run Speccy and then post the resultant url with your next reply, details here

[phillpower2]

follower23

The crash dump points towards a HDD or other storage device problem.

You have reinstalled Windows but did you also install all important updates, this includes service pack 1.
Have you reinstalled the drivers for the motherboard and other important hardware.

You have post on the XP forum but the details that you have provided show the OS to be Windows 7, is that correct.

Download and run Speccy and then post the resultant url with your next reply, details here

[follower23]

Yeah, I´m sorry for that XP post, as I said I´m new here and I´ve done a mistake ... sorry :/
here´s the speccy url:
http://speccy.pirifo...CyhY10U8HAoWJe5

Edited by follower23, 23 February 2014 - 10:39 AM.

[phillpower2]

No harm done, I wanted to be sure before moving your topic to the appropriate forum

You have reinstalled Windows but did you also install all important updates, this includes service pack 1.
Have you reinstalled the drivers for the motherboard and other important hardware.

We now know that Windows is not fully up to date so that must be done but can you please answer each question that is asked.

If you address both of the above you may find that you resolve the BSOD issue.

Two other important points that I should mention are 1: when installing the MBs drivers you should install the chipset drivers first and 2: you need to install a free anti virus programme such as Avast or Microsoft Security Essentials.