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STOP: c0000221 Bad Image Checksum


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#31
skhill62

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Hi There, ok, kind of completely lost.
Bought and installed new battery.
Tried to reboot on the hard drive but no luck.
When trying to reboot on cd rom, Diskette Drive 0 seek failur.
Strike F1 to retry boot, and F2 for setup utility.
F2 brings me back to the set up page.
F1 results in "strike f1 to retry boot, F2 for set up utility.
I turned off computer via power button.
turned off power.
Depressed power button for 10 seconds.
Turned back on power. (of course lost my internet since my router was plugged into same strip)
Turned back on computer.
Date remained at Feb 24, 2014 since I just reset it.
Set it for hard drive.
Blue screen with following error:
Stop: c0000221 Bad Image Checksum
The image ole32.dll is possibly corrupt. The header checksum does not match the computed checksum.
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#32
phillpower2

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You do not mention having redone the following steps;

1) Reboot the computer and press F2 key to go into SETUP.
2) Arrow down to DRIVES and press Enter.
3) Arrow down one space to "DISKETTE DRIVE" and press Enter
4) Highlight "OFF" and press Enter
5) Press Esc to Exit
6) Highlight EXIT and press Enter

Do this and save and exit or you will keep getting the same message

The image ole32.dll is possibly corrupt

This message can be caused by incorrect system configuration/set up, hardware failure, damaged Windows installation and malware infection, lets get the settings correctly established first and then if required we will check out your Ram.

Possibly a typo but you post;

Turned back on computer.
Date remained at Feb 24, 2014 since I just reset it.

It is the 28th today.

Navigate through the BIOS and look for an option such as "restore default settings" or "most stable settings" check that the time and date are set correctly and then save and exit etc.

Don`t forget that there is a help facility in the Dell BIOS so check it out if you are unsure of something.
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#33
skhill62

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Thank you for the response.
The problem is I do NOT have a DISKETTE DRIVE.
Actions
Power Key
Selected F2
Entered System Set UP.
Changed date to 2/28 (duh) sorry.
ON this screen there is NO place that states Diskette Drive.
Options are as follows:
System Time
Date
Drive Config
Hard Disk Drive Sequence
Boot Sequence
Memory INfo
CPU INfo
INtegrated Devices
Power Management
System Security
Keyboard NumLock
Report Keyboard Errors
Auto Power ON
Fast Boot
OS Install Mode
Limit CPUID Value
IDE Hard Drive Acoustics Mode
System Event Log
Asset Tag
THERE IS A PLACE WHEN DRIVE CONFIG IS SELECTED THAT SAYS
Diskette Drive A: 3.5 Inch, 1.44 Mb

Primary Master Drive Hard Drive
Primary Slave Drive OFF
Secondary Master Drive CD Rom device
Secondary Salve Drive CD ROM device
IDE Drive UDMA ON
1) Reboot the computer and press F2 key to go into SETUP.
2) Arrow down to DRIVES and press Enter.
3) Arrow down one space to "DISKETTE DRIVE" and press Enter
4) Highlight "OFF" and press Enter
5) Press Esc to Exit
6) Highlight EXIT and press Enter
This came back again with the Blue Screen.
Will now try the bios, but I am being directed to the Diskette and either I am not understanding, or it is not there.
Thanks,
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#34
skhill62

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Guys I am really sorry here.
1) I don't know how to get to BIOS. I did a google search on the dell dimension 3000 and it said it is not on this machine and if it is and needs a key stroke, I cannot get to it, without help.
2) Instead tried F8, and tried to reboot to last known good config. Same error.


Any great suggestions-? I am all ears...
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#35
skhill62

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Hmmm
Running chkdsk.
78%complete
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#36
skhill62

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[bleep]-checked the whole thing and the same error.
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#37
phillpower2

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Have you tried Safe Mode with Networking.

Just so that you are aware the floppy disk fail message is not unique to your computer, the type of BIOS chip that is in your MB will have been used in other MBs/computers that may or may not have a floppy disk drive fitted as standard, that is why the feature can be enabled and disabled to suit, the message should also not prevent you from booting up when you tap F1.

How many sticks of Ram do you have.
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#38
skhill62

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Just tried booting up with networking and got the same error,
I apologize but I have no idea about the ram.
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#39
phillpower2

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See if you are can run the Dell diagnostics, to do this, keep tapping F12 on boot, then choose the option to boot from the utility partition.
Select Extended test from the diagnostics options.

Your computer will accept a maximum of 2GB of Ram (2 X 1GB) sticks, when you changed the CMOS battery how many sticks did you see.

What type of keyboard are you using USB or the PS/2 type that has a purple connector.
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#40
skhill62

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I will need to pull the side of the tower off but ready to now run an extended test.
I amusing a mouse with the purple connector.
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#41
phillpower2

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I will need to pull the side of the tower off

:thumbsup:

I amusing a mouse with the purple connector.

The reason that I asked is because the USB ports can sometimes become disabled when the CMOS battery goes flat and this can prevent the computer from booting up if no keyboard is detected in the POST (power on self test) as you are using the PS/2 type keyboard it should be ok (unless a keyboard is faulty that is).

We will wait on your test results now.
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#42
skhill62

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Ok ran the diagnostics and the keyboard seemed fine.
I have the tower open, but frankly don't know how many sticks of rammi have.
I think I see the one hard drive lying flat near the battery running horizontal and then two 6/7 inche vertical items about 2 inches forward of the battery and 3 inches higher.
In short not sure.

Again, what are we trying to get the machine to boot up on?
I think I was able to disable the diskette but then I get the same diskette error.
And then
Stop: coooo221 bad image checksum
The image ole32.dll is possibly corrupt.
The header checksum does not match the computed checksum.

Edited by skhill62, 04 March 2014 - 03:48 AM.

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#43
phillpower2

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The test is intended for all of the hardware including the Ram and the hard drive, if all of the hardware passed the tests then it suggests that your XP OS is damaged, as you have no XP disk I thought it best to check your Ram and hard drive as both can cause the error message that you are receiving if they are bad, here is some information on possible causes and solutions, note #9 mentions bad Ram or HDD as possible causes.

Google is your friend ;) Ram sticks

A guide to adding/removing Ram
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#44
skhill62

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Well there is plenty to read out there.
Thanks for your help....Without either an xp back up file, or the manufacturers original, do you think I am hosed?
Thanks,
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#45
phillpower2

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Have you checked how many sticks of Ram you have.

Once we have checked out the Ram we can check the HDD.

You can obtain recovery disks for many computers from various places, fello Tech Ztruker recommends RESTORE DISKS the details of which are here

You are welcome btw :)
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