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Both computers are so slow... One won't even go online.. [Closed]


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#1
meandmy3tees

meandmy3tees

    Member

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I just had a computer given to me and it seemed to be o.k. till I tried to put it online. Now it is ever so slow.. Don't know how I would be able to fix it through you if I can't get online with it.. Any Ideas?? I also have the one I am on right now. It is also very slow.And getting slower by the day. Thought it was our internet connection till I purchased the hot spot from T-Mobile. Now it should be working fine. But the fan seems to be running all the time now. I know I really need to clean it up and get rid of all the crap that doesn't need to be on here....And I have a new external hard drive. So where should I start?? Thank You So Much..
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#2
Pyxis

Pyxis

    Trusted Helper

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Greetings,

Welcome to Geeks to Go--the friendliest online community dedicated to the sole goal of helping people from all around the world! :)

I am Pyxis and I will be assisting you with the problem at hand. Whilst I am taking the time to analyse your set of provided logs, I would like to stress the following reminders:

  • I am a student that is currently undergoing training. As such, my responses have to be checked by a professional before I present them to you to ensure you get the best quality help. If you deem I have overlooked your thread, which is in a matter of more than 24 hours, please send me a PM and I will get back to you shortly.
  • It is important that you do not install anything unless asked while the process is ongoing. Doing so may hinder or even complicate the cleaning of your system. You will get the chance to install things as you would like after the process has been completed.
  • Ensure you take extra caution to precisely follow my instructions. It is important that you only use the tools I have asked you to. The instructions for your computer are unique and should therefore only apply to your system.
I hope you keep in mind these reminders. I will be right back with a full response! :thumbsup:

Thank you.

I just had a computer given to me and it seemed to be o.k. till I tried to put it online. Now it is ever so slow.. Don't know how I would be able to fix it through you if I can't get online with it.. Any Ideas?? I also have the one I am on right now. It is also very slow.And getting slower by the day. Thought it was our internet connection till I purchased the hot spot from T-Mobile. Now it should be working fine. But the fan seems to be running all the time now. I know I really need to clean it up and get rid of all the crap that doesn't need to be on here....And I have a new external hard drive. So where should I start?? Thank You So Much..

Let's start with the one you're currently using. You can open another thread for the computer that was given to you. :)

  • Step 1

    If you haven't already, download 'OTL by OldTimer' and save it to your desktop or move your existing copy into the said location.

  • Simply double-click the program icon to run it. It will ask for administrator privileges.
  • Ensure that the following settings are followed. Make sure all other windows are closed and let it run uninterrupted.

    Posted Image

  • Click Run Scan.
  • After a short while, two Notepad windows will appear, named OTL.txt and Extras.txt. Alternatively, you can also find these at your desktop.
  • Copy and paste (CTRL + A and CTRL + C) the content of these logs in your next reply.
  • Logs to Post
In summary of the above, I will need you to post the following log(s):
  • Extras.txt (OTL)
  • OTL.txt (OTL)

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#3
Dakeyras

Dakeyras

    Anti-Malware Mammoth

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Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.
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