Suddenly can't use internet
Posted 26 February 2014 - 11:20 PM
Posted 27 February 2014 - 01:40 AM
What AV are you running?
Please go to Safemode with networking and check how's your connection there. Can you do it on your own? If no, please post and we will provide more detailed instructions.
Also please download MiniToolBox by Farbar and save it to your desktop.
Close any open browsers!
Run MiniToolBox by double-clicking the icon
(Users of Windows Vista and above please right-click and choose Run as Administrator).
You will be presented with this window:
Checkmark the following checkboxes:
- Flush DNS
- Report IE Proxy Settings
- Reset IE Proxy Settings
- Report FF Proxy Settings
- Reset FF Proxy Settings
- List content of Hosts
- List IP configuration
- List Winsock Entries
- List last 10 Event Viewer log
- List Installed Programs
- List Devices
- List Users, Partitions and Memory size.
- List Minidump Files
Posted 27 February 2014 - 02:38 AM
Thank you for replying. I tried to run in safe mode, to no avail (and safe mode with networking, same thing). I ran the Toolbox, and I have attached the results to this posting (I think).
Thanks again, I hope you can figure it out.
Posted 27 February 2014 - 10:22 AM
Posted 27 February 2014 - 11:33 AM
Posted 27 February 2014 - 11:47 AM
Do it this way:
Go to the Malware Removal Forum and follow the instrucions listed here. Post your logs and somebody from the malware staff will check your machine, and when they say that you're all clear we will dig deeper, ok?
Also provide them a link to this topic, as you've described some details here
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