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Virus attack! Can't access Google chrome, pop up ads, etc. [So


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#31
bjgran123

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She says when she opens in safe mode, it shows all of her files as they were before on her desktop.
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#32
Essexboy

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OK reboot to normal mode .. If the blue screen only is there then press windows and R key together
A run box will appear
Type in explorer.exe and press enter does the desktop now appear ?
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#33
bjgran123

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Hi,
Back to "almost" normal...
Desktop still has lots of file icons. Tiffany told me to do a print screen and send to you, but it won't work.
I can live with this....
Thanks for replying so very fast.
Beverly G.
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#34
Essexboy

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So the normal boot now functions correctly ?

I am now trying to figure out what happened. I have run the batch file on my system and it worked in the way it should so I am a bit baffled about that

To attach a screenshot
Press print screen on your key board
Open paint and select Paste, then save the file to your desktop
Then add a reply here and near the bottom you will see a browse button
Click that and select the screenshot on the desktop
Then press attach and add the reply

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#35
bjgran123

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Hi again...Is it 5 o'clock there yet? Think I need a glass of wine. LOL
Yes, the reboot works now.
Am going to try and attach the photo of the desktop.
Many thanks,
MEdesktopphoto.png
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#36
Essexboy

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OK that is not right, could you right click one of the asw files and select properties as it appears that you have installed Avast on the desktop for some reason

On the properties does it have a target entry ?


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#37
Essexboy

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If as it appears to be you have installed Avast to the desktop (which it should not allow you to do ) then the solution will be to uninstall Avast and then re-install it
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#38
bjgran123

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yes, it shows:
aswCommChannel.dll

So, you want me to uninstall Avast and reinstall??

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  • aswfile.png

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#39
Essexboy

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Yes uninstall Avast via control panel but first export the settings to save you having to reset everything again

Go to settings > General
Select settings backup and follow the instructions.

Then when it is re-installed go to the same place and select restore settings



Direct download link again Avast Free


Ensure that the folder selected for install is Program files :)
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#40
Essexboy

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Since this issue appears to be resolved ... this Topic has been closed. Glad we could help. :)

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.
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