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#31
Sharon Lee

Sharon Lee

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MiniToolBox by Farbar Version: 23-01-2014
Ran by User (administrator) on 08-03-2014 at 15:17:20
Running from "C:\Users\User\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\GK5B5IR4"
Microsoft Windows 7 Home Premium Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= Flush DNS: ===================================

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

"Reset IE Proxy Settings": IE Proxy Settings were reset.

========================= FF Proxy Settings: ==============================


"Reset FF Proxy Settings": Firefox Proxy settings were reset.

========================= IP Configuration: ================================

Intel® 82567V-2 Gigabit Network Connection = Local Area Connection (Connected)


# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global defaultcurhoplimit=64 icmpredirects=enabled taskoffload=enabled
set subinterface interface=? subinterface=ethernet_6 mtu=1500


popd
# End of IPv4 configuration



Windows IP Configuration

Host Name . . . . . . . . . . . . : USER-Q87J4DUKEE
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : Belkin

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . : Belkin
Description . . . . . . . . . . . : Intel® 82567V-2 Gigabit Network Connection
Physical Address. . . . . . . . . : 00-26-18-19-C7-1A
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::8d97:4f91:840d:6be9%11(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.2.5(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Saturday, March 08, 2014 12:23:15 PM
Lease Expires . . . . . . . . . . : Tuesday, April 14, 2150 9:45:41 PM
Default Gateway . . . . . . . . . : 192.168.2.1
DHCP Server . . . . . . . . . . . : 192.168.2.1
DHCPv6 IAID . . . . . . . . . . . : 234890776
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-19-EE-05-4C-00-26-18-19-C7-1A
DNS Servers . . . . . . . . . . . : 8.8.8.8
8.8.4.4
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.Belkin:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:9d38:6ab8:1862:18cf:3f57:fdfa(Preferred)
Link-local IPv6 Address . . . . . : fe80::1862:18cf:3f57:fdfa%12(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled
Server: google-public-dns-a.google.com
Address: 8.8.8.8

Name: google.com
Addresses: 2607:f8b0:4004:803::1009
74.125.228.102
74.125.228.100
74.125.228.110
74.125.228.98
74.125.228.105
74.125.228.97
74.125.228.103
74.125.228.101
74.125.228.104
74.125.228.96
74.125.228.99


Pinging google.com [74.125.228.102] with 32 bytes of data:
Reply from 74.125.228.102: bytes=32 time=38ms TTL=51
Reply from 74.125.228.102: bytes=32 time=38ms TTL=51

Ping statistics for 74.125.228.102:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 38ms, Maximum = 38ms, Average = 38ms
Server: google-public-dns-a.google.com
Address: 8.8.8.8

Name: yahoo.com
Addresses: 98.139.183.24
206.190.36.45
98.138.253.109


Pinging yahoo.com [98.139.183.24] with 32 bytes of data:
Reply from 98.139.183.24: bytes=32 time=60ms TTL=45
Reply from 98.139.183.24: bytes=32 time=85ms TTL=45

Ping statistics for 98.139.183.24:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 60ms, Maximum = 85ms, Average = 72ms

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=64
Reply from 127.0.0.1: bytes=32 time<1ms TTL=64

Ping statistics for 127.0.0.1:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
11...00 26 18 19 c7 1a ......Intel® 82567V-2 Gigabit Network Connection
1...........................Software Loopback Interface 1
14...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
12...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.2.1 192.168.2.5 20
127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
192.168.2.0 255.255.255.0 On-link 192.168.2.5 276
192.168.2.5 255.255.255.255 On-link 192.168.2.5 276
192.168.2.255 255.255.255.255 On-link 192.168.2.5 276
224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 192.168.2.5 276
255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
255.255.255.255 255.255.255.255 On-link 192.168.2.5 276
===========================================================================
Persistent Routes:
None

IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination Gateway
12 58 ::/0 On-link
1 306 ::1/128 On-link
12 58 2001::/32 On-link
12 306 2001:0:9d38:6ab8:1862:18cf:3f57:fdfa/128
On-link
11 276 fe80::/64 On-link
12 306 fe80::/64 On-link
12 306 fe80::1862:18cf:3f57:fdfa/128
On-link
11 276 fe80::8d97:4f91:840d:6be9/128
On-link
1 306 ff00::/8 On-link
12 306 ff00::/8 On-link
11 276 ff00::/8 On-link
===========================================================================
Persistent Routes:
None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\SysWOW64\NLAapi.dll [52224] (Microsoft Corporation)
Catalog5 02 C:\Windows\SysWOW64\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 03 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 04 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 05 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog5 06 C:\Windows\SysWOW64\winrnr.dll [20992] (Microsoft Corporation)
Catalog9 01 C:\Windows\system32\VetRedir.dll [97800] (Computer Associates International, Inc.)
Catalog9 02 C:\Windows\system32\VetRedir.dll [97800] (Computer Associates International, Inc.)
Catalog9 03 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 04 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 05 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 06 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 07 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 08 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 09 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 10 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 11 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 12 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 13 C:\Windows\system32\VetRedir.dll [97800] (Computer Associates International, Inc.)
x64-Catalog5 01 C:\Windows\System32\NLAapi.dll [70656] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\napinsp.dll [68096] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\winrnr.dll [28672] (Microsoft Corporation)
x64-Catalog9 01 C:\Windows\System32\VetRedir64.dll [105992] (Computer Associates International, Inc.)
x64-Catalog9 02 C:\Windows\System32\VetRedir64.dll [105992] (Computer Associates International, Inc.)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 11 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 12 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 13 C:\Windows\System32\VetRedir64.dll [105992] (Computer Associates International, Inc.)

========================= Event log errors: ===============================

Application errors:
==================
Error: (03/08/2014 00:24:40 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (03/08/2014 11:01:27 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (03/08/2014 07:30:40 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (03/07/2014 01:38:45 PM) (Source: Application Hang) (User: )
Description: The program perfmon.exe version 6.1.7601.17514 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 1584

Start Time: 01cf3a3456a39794

Termination Time: 0

Application Path: C:\Windows\system32\perfmon.exe

Report Id: a7d6ec35-a627-11e3-bcc8-00261819c71a

Error: (03/07/2014 09:18:09 AM) (Source: Application Error) (User: )
Description: Faulting application name: iYogiSupportDock.exe, version: 5.8.1.87, time stamp: 0x5201d487
Faulting module name: iYogiSupportDock.exe, version: 5.8.1.87, time stamp: 0x5201d487
Exception code: 0xc0000005
Fault offset: 0x000d7931
Faulting process id: 0xf24
Faulting application start time: 0xiYogiSupportDock.exe0
Faulting application path: iYogiSupportDock.exe1
Faulting module path: iYogiSupportDock.exe2
Report Id: iYogiSupportDock.exe3

Error: (03/07/2014 08:13:22 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (03/06/2014 08:58:57 PM) (Source: Windows Backup) (User: )
Description: The backup was not successful. The error is: Windows Backup had to skip all the drives included in backup. Make sure that the drives are plugged in and working correctly. (0x810000FF).

Error: (03/06/2014 08:58:14 PM) (Source: Windows Backup) (User: )
Description: The backup was not successful. The error is: Windows Backup had to skip all the drives included in backup. Make sure that the drives are plugged in and working correctly. (0x810000FF).

Error: (03/06/2014 08:57:59 PM) (Source: Windows Backup) (User: )
Description: The backup was not successful. The error is: Windows Backup had to skip all the drives included in backup. Make sure that the drives are plugged in and working correctly. (0x810000FF).

Error: (03/06/2014 08:35:01 PM) (Source: Windows Backup) (User: )
Description: The backup was not successful. The error is: Windows Backup had to skip all the drives included in backup. Make sure that the drives are plugged in and working correctly. (0x810000FF).


System errors:
=============
Error: (03/08/2014 00:23:14 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 11:58:06 AM on ?3/?8/?2014 was unexpected.

Error: (03/08/2014 11:29:47 AM) (Source: nvlddmkm) (User: )
Description: \Device\Video5!051d(2558)

Error: (03/08/2014 11:00:02 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 10:57:18 AM on ?3/?8/?2014 was unexpected.

Error: (03/08/2014 10:58:00 AM) (Source: nvlddmkm) (User: )
Description: \Device\Video5!051d(2558)

Error: (03/07/2014 08:41:08 PM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the NvNetworkService service.

Error: (03/06/2014 10:45:15 PM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the NvNetworkService service.

Error: (03/06/2014 10:37:50 PM) (Source: Service Control Manager) (User: )
Description: The Computer Backup (MyPC Backup) service terminated unexpectedly. It has done this 1 time(s).

Error: (03/06/2014 03:57:42 PM) (Source: nvlddmkm) (User: )
Description: \Device\Video5!051d(2558)

Error: (03/05/2014 08:19:20 PM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the NvNetworkService service.

Error: (03/04/2014 09:28:03 PM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the NvNetworkService service.


Microsoft Office Sessions:
=========================
Error: (03/08/2014 00:24:40 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (03/08/2014 11:01:27 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (03/08/2014 07:30:40 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (03/07/2014 01:38:45 PM) (Source: Application Hang)(User: )
Description: perfmon.exe6.1.7601.17514158401cf3a3456a397940C:\Windows\system32\perfmon.exea7d6ec35-a627-11e3-bcc8-00261819c71a

Error: (03/07/2014 09:18:09 AM) (Source: Application Error)(User: )
Description: iYogiSupportDock.exe5.8.1.875201d487iYogiSupportDock.exe5.8.1.875201d487c0000005000d7931f2401cf3a073283f0b6C:\Program Files (x86)\iYogi Support Dock\iYogiSupportDock.exeC:\Program Files (x86)\iYogi Support Dock\iYogiSupportDock.exe4e627c7c-a603-11e3-bcc8-00261819c71a

Error: (03/07/2014 08:13:22 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (03/06/2014 08:58:57 PM) (Source: Windows Backup)(User: )
Description: Windows Backup had to skip all the drives included in backup. Make sure that the drives are plugged in and working correctly. (0x810000FF)

Error: (03/06/2014 08:58:14 PM) (Source: Windows Backup)(User: )
Description: Windows Backup had to skip all the drives included in backup. Make sure that the drives are plugged in and working correctly. (0x810000FF)

Error: (03/06/2014 08:57:59 PM) (Source: Windows Backup)(User: )
Description: Windows Backup had to skip all the drives included in backup. Make sure that the drives are plugged in and working correctly. (0x810000FF)

Error: (03/06/2014 08:35:01 PM) (Source: Windows Backup)(User: )
Description: Windows Backup had to skip all the drives included in backup. Make sure that the drives are plugged in and working correctly. (0x810000FF)


=========================== Installed Programs ============================

Adobe Flash Player 12 ActiveX (Version: 12.0.0.70)
Adobe Flash Player 12 Plugin (Version: 12.0.0.70)
Adobe Reader XI (11.0.06) (Version: 11.0.06)
Adobe Shockwave Player 12.0 (Version: 12.0.6.147)
Anti-Virus (Version: 3.2.0.48)
APH placeholder
DNAMigrator (Version: 14.2.0.39)
GeForce Experience NvStream Client Components (Version: 1.6.28)
Hallmark Card Studio 2011 Deluxe (Version: 12.0.5.1)
HIPS (Version: 13.2.0.39)
HP Deskjet 3050A J611 series Basic Device Software (Version: 25.0.571.0)
HP Deskjet 3050A J611 series Help (Version: 140.0.2.2)
HP Deskjet 3050A J611 series Product Improvement Study (Version: 25.0.571.0)
HP Photo Creations (Version: 1.0.0.7702)
HP Update (Version: 5.005.000.002)
iPNA (Version: 1.0.0)
iYogi Support Dock (Version: 5.8.1)
iYogiPasswordManager (Version: 1.0.0)
Java 7 Update 51 (Version: 7.0.510)
Java Auto Updater (Version: 2.1.9.8)
K-Lite Codec Pack 9.7.5 (Standard) (Version: 9.7.5)
MaintenanceTool (Version: 1.0.0)
Microsoft .NET Framework 4.5.1 (Version: 4.5.50938)
Microsoft Office Click-to-Run 2010 (Version: 14.0.4763.1000)
Microsoft Office PowerPoint Viewer 2007 (English) (Version: 12.0.6612.1000)
Microsoft Office Starter 2010 - English (Version: 14.0.4763.1000)
Microsoft Silverlight (Version: 5.1.20913.0)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.56336)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.61000)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft Visual Studio 2010 Tools for Office Runtime (x64) (Version: 10.0.40820)
Microsoft Visual Studio 2010 Tools for Office Runtime (x64) (Version: 10.0.40825)
Microsoft Web Publishing Wizard 1.52
Mozilla Firefox 27.0.1 (x86 en-US) (Version: 27.0.1)
Mozilla Maintenance Service (Version: 27.0.1)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
Nmap 5.51
NVIDIA Control Panel 331.82 (Version: 331.82)
NVIDIA GeForce Experience 1.8.2 (Version: 1.8.2)
NVIDIA HD Audio Driver 1.3.30.1 (Version: 1.3.30.1)
NVIDIA Install Application (Version: 2.1002.142.992)
NVIDIA LED Visualizer 1.0 (Version: 1.0)
NVIDIA Network Service (Version: 1.0)
NVIDIA Optimus Update 11.10.11 (Version: 11.10.11)
NVIDIA PhysX (Version: 9.13.0725)
NVIDIA PhysX System Software 9.13.0725 (Version: 9.13.0725)
NVIDIA ShadowPlay 11.10.11 (Version: 11.10.11)
NVIDIA Update 11.10.11 (Version: 11.10.11)
NVIDIA Update Core (Version: 11.10.11)
NVIDIA Virtual Audio 1.2.20 (Version: 1.2.20)
Realtek High Definition Audio Driver (Version: 6.0.1.6662)
SDiManage (Version: 1.0.0)
Search Protect (Version: 2.11.11.7)
SHIELD Streaming (Version: 1.7.306)
swMSM (Version: 12.0.0.1)
Total Defense Internet Security Suite (Version: 9.0.0.26)
TuneUpTool (Version: 1.0.0)
WinPcap 4.1.2 (Version: 4.1.0.2001)

========================= Devices: ================================


========================= Memory info: ===================================

Percentage of memory in use: 17%
Total physical RAM: 9207.11 MB
Available physical RAM: 7609.61 MB
Total Pagefile: 23015.29 MB
Available Pagefile: 20705.87 MB
Total Virtual: 4095.88 MB
Available Virtual: 3962.58 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:465.42 GB) (Free:410.99 GB) NTFS

========================= Users: ========================================

User accounts for \\USER-Q87J4DUKEE

Administrator Guest User

========================= Minidump Files ==================================

No minidump file found

========================= Restore Points ==================================

02-03-2014 20:09:53 Removed TuneUpTool
02-03-2014 20:10:57 Removed MaintenanceTool
02-03-2014 20:27:29 Windows Modules Installer
02-03-2014 20:58:40 iYogi Support Client Restore Point
02-03-2014 21:05:38 PCOptScript - Sunday, March 02, 2014
03-03-2014 00:09:07 iYogi Support Client Restore Point
03-03-2014 01:26:15 iYogi Support Client Restore Point
04-03-2014 02:15:57 Internet Optimizer
04-03-2014 13:05:15 Windows Update
05-03-2014 14:03:13 Disk Defragmentation
05-03-2014 14:06:33 PC Optimization
06-03-2014 14:31:55 Disk Defragmentation
06-03-2014 15:39:57 PC Optimization
07-03-2014 20:26:11 Windows Update
08-03-2014 14:14:55 Disk Defragmentation
08-03-2014 14:15:56 Disk Defragmentation
08-03-2014 14:16:25 Disk Defragmentation
08-03-2014 14:20:31 Registry Cleaner
08-03-2014 15:21:17 PC Optimization

**** End of log ****



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#32
SleepyDude

SleepyDude

    Trusted Helper

  • Malware Removal
  • 4,872 posts
Hi,

From the logs I see at least one not so recommended application installed and possible more, not all of them will show up on the list of installed programs.

The last errors reported by Windows are related to iYogi Support Dock a dubious application at least...

We at GeeksTogo recommend not to use any PC Optimization or Registry Cleaner program because usually those type of programs have the potential to do more harm than good to your system. You can read more about this here by one of our members.


My recommendation is to start a new thread on the Malware Removal section of the forum so we can check if your computer is malware free. You need to post there because the helpers will use more advanced tools not allowed outside the Malware section of the forum.

Before you post please read Malware and Spyware Cleaning Guide starting from Step 2.

Please include a link to this thread so the helper that pick your case can know what has been done or if you want to continue working with me created a topic with the title: For SleepyDude to check my computer :)

Regards.
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#33
Sharon Lee

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All right, I will so that. Also, the iyogi is very expensive for one year. So you can bet I won't get it again. Thank you so much for all your help. Have a blessed night.
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#34
Tyskie

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Hi Sharon,

I'm glad to see that SleepyDude is helping you with your problem as he helped me solve mine. I believe that too was to do with Malware.

In your new topic, you should have put the link to this old topic in your post by copying and pasting this: http://www.geekstogo...se/page__st__30

Good luck!

Luke.
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#35
Ztruker

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Sharon, you didn't read the post SleepyDude pointed you to. You need to run OTL as directed and post it's log file as part of your initial post in the malware forum. See here: Malware and Spyware Cleaning Guide

If allowed, edit your initial post in the malware forum and add the OTL info. Good luck.
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#36
Sharon Lee

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You will never believe this. I turned the computer and re-started it. I went in safe mode and when the computer came back on, it did a system restore. I could not do a system restore before no matter what. Now I can. Makes no sense at all. I am going to try to do a disk check now. It took forever for the machine to get off safe mode but now I can do a system restore. If I can get this machine working like it should. I will just leave that dumb thing on it. Do you still want me to go to Malware? I am so happy here.
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#37
Sharon Lee

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I cannot get it to load. I have it copied but it will not post. Have no idea why. Shall I download it again? I have so much wonderful help here. I am so blessed.
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#38
Sharon Lee

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After the system restore, the machine fixed its self. I don't know how it happened but it did. I am so very happy. My hubby will be very happy too. So weird but so good. Thank you for all the help you gave me. I really appreciate it.
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#39
SleepyDude

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Hi,

It seems you find the solution yourself :)

By any chance do you remember the date of the Restore Point you select?
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#40
Sharon Lee

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You know, I was just so surprised that it did a system restore I really don't know. I do know that when I turned on my computer said there were problems that HP would work on and correct. It did for it took a long while. I am so happy about this. Sure did not want to take this back to the shop. I would have if all else failed. Thank you so much for all your help. This is a wonderful web site and everyone here has been so good in helping me out.
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#41
SleepyDude

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You know, I was just so surprised that it did a system restore I really don't know. I do know that when I turned on my computer said there were problems that HP would work on and correct. It did for it took a long while. I am so happy about this. Sure did not want to take this back to the shop. I would have if all else failed. Thank you so much for all your help. This is a wonderful web site and everyone here has been so good in helping me out.

Hi,

Sometimes System Restore must be initiated form Safe Mode to work properly...

I'm glad that everything got sorted out. :thumbsup:

If you need help again, you know where you can find us. :)
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#42
Tyskie

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I'm glad to see that your problem is sorted, Sharon! It's true that computers seem to have a mind of their own and sometimes, you can't explain how you fixed it! Only a person who is very knowledgeable in coding could explain exactly how and why it happened.

As SleepyDude said, there may well be Malware on your system and it would be a good idea to go through the motions to get your computer cleaned up. However, given your situation I would adopt the 'if it ain't broke, don't fix it' approach because when you last tried to 'fix it', it 'broke' :P

If it turns out in future that you do have Malware and it's causing you problems, you know where to come :)

Take care,

Luke.
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#43
Sharon Lee

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Thank you Luke. Well, it was dumb luck for me. I do agree they do seem to have a mind of their own. This is a wonderful place to come when you have a problem. Everyone was so good and explained everything well. I so appreciate your help also. I am actually happy when I sit down to this machine today. Thank you. I also thank the others that helped.
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