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Toshiba laptop hard drive crash twice in 15 months!


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#1
Mom 2 3C's

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I have a Toshiba Satellite L875D-S7332. It is 15 months old and I am experiencing my second hard drive crash. The first time was covered by warranty, but this time is not.

I'm wondering why I would have 2 hard drive crashes on a computer that is not very old. Could there be something else going on internally that is causing the hard drive to fail? Is it worth repairing or should I just get a new computer? Is this a common problem with Toshiba or am I just unlucky?

I appreciate any help or feedback you can give me in layman's terms!

Thanks!
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#2
Kemasa

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There could be many possible issues. There could be a cooling issue which causes the drive to over heat and die. It could be that how you use the computer/carry the computer could be causing problems (vibration, for example, or blocking the vents).

You could get a SSD (solid state drive) which should be less likely to crash, but it would still have issues with heat.

You might pull out the disk and check with the manufacturer to see if it is still under warranty, instead of just the warranty for the computer itself.
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#3
Mom 2 3C's

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Thank you.
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#4
phillpower2

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In addition to what Kemasa has advised.

Can you tell us what you mean by the hard drive having crashed Mom 2 3C's, the reason that I ask is because there is a difference between a hard drive failure and a crash as in HDD failure suggests that the drive has a mechanical or electrical problem whereas a computer crash could be the result of a corrupt operating system or bad Ram as just two examples, the former as Kemasa has said may be covered by a warranty offered by the HDD manufacturer and the latter is often something that the user can put right themselves.
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#5
Mom 2 3C's

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philpower2 - I mean the computer won't boot. Sometimes it says "no bootable device". Sometimes it tries to run "automatic repair" amd from there I am supposed to press F8 to run my recovery media, but pressing F8 (or any other F-key) just shuts the computer off.
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#6
phillpower2

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It does sound like a HDD issue then, is there any data on the hard drive that you would like to try and recover.

As an outside chance that it may help, try removing and then replacing the HDD back into the notebook in case there is a poor connection.
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#7
Kemasa

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Actually, it could be the hard drive, or it could be the controller on the motherboard. Taking the drive out and testing it on another computer might be a good idea.

Was this the same thing it did with the previous drive? If so, and if it was fixed, it sounds like it could be a common problem with that disk drive, or perhaps something on the computer which causes the drive to fail.

Taking the disk out and putting it back in is a good idea as it does tend to "clean" the connections a bit.
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