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NIS 2014 detects Transcendelite.exe as a Trojan SONAR.Heuristic.120 [C


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#1
rameshiyer

rameshiyer

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I use Norton Internet Security 2014 (version 21.1.1.7) which detects the Transcend Backup Mgmt s/w as a Trojan. When I run the program Transcendelite.exe it gets detected as SONAR.Heuristic.120 by NIS. A Full System Scan of the local hard drive and the portable drive didn't detect anything. So, where is this Trojan hiding and how to remove it ?
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#2
Nutloaf

Nutloaf

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Hello rameshiyer :welcome:

My name is Nutloaf, and I will be helping you with Malware Removal.


Please read all instructions and fixes thoroughly.

  • I would advise printing any instructions for easy reference as some of the fixes may require you to boot in Safe mode and access to the GeeksToGo website will be unavailable.
  • Any fixes provided by myself are for this log file only and cannot be used on any other systems.
  • Do not run any other removal software or perform updates other than the ones I provide, as it will complicate the cleaning process.
  • You have 4 days to reply to each post or the topic will be closed. You will be able to request that the topic be re-opened if you still require assitance.
  • Please feel free to ask any questions, especially if you are having problems with my instructions.


Finally before we start:

Removing malware is a complicated multiple step process, Please stay with me until I have declared your system clean. I strongly recommend you backup your personal files and folders.


Ok let's begin.

I have read your topic at the Norton Forum, which makes for an interesting read so I think I am up to speed on this. If I am correct you have uploaded said file to Norton and to VirusTotal with a clean result from both? Where did you download Transcend Backup Mgmt from?

A few scans for you to complete for me please :)

Follow in the order given


1. DOWNLOAD OTL

  • Using this link Download OTL and save it to your Desktop
  • If saved to another location, right click the OTL icon and Select Cut then right click on Desktop and select Paste
  • Right click the OTL icon and select Run as Administrator.
  • Make sure the following boxes are checked:
  • Scan All Users
  • Include 64bit Scans - If present.
  • Use Company-Name WhiteList
  • Skip Microsoft Files
  • Use No-Company-Name WhiteList
  • LOP Check
  • Purity Check
  • In the Extra Registry box select Use Safe List
  • Copy and paste the following into the Custom Scans\Fixes box without the word Quote.

    %SYSTEMDRIVE%\*.exe
    /md5start
    Transcendelite.*
    explorer.exe
    winlogon.exe
    Userinit.exe
    svchost.exe
    /md5stop
    dir C:\ /S /A:L /C

  • Now Click Run Scan
  • OTL will now scan your computer and produce 2 log files. OTL.txt and Extras.txt.
  • Post both in your next reply


2. aswMBR



3. Run ADWcleaner

  • Using this link Download ADWcleaner and save to Desktop.
  • Right click ADWcleaner and Run as Administrator then select Scan
  • When the search is complete click Report. Please post this report in your next reply.

4. Security Check

Download Security Check from here or here.
  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.


Things I want to see in your next post.

  • OTL.txt
  • Extras.txt
  • aswMBR log
  • ADWCleaner log
  • checkup.txt

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#3
Nutloaf

Nutloaf

    Trusted Helper

  • Malware Removal
  • 1,790 posts
Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.
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