Jump to content

Welcome to Geeks to Go - Register now for FREE

Geeks To Go is a helpful hub, where thousands of volunteer geeks quickly serve friendly answers and support. Check out the forums and get free advice from the experts. Register now to gain access to all of our features, it's FREE and only takes one minute. Once registered and logged in, you will be able to create topics, post replies to existing threads, give reputation to your fellow members, get your own private messenger, post status updates, manage your profile and so much more.

Create Account How it Works

NIS 2014 detects Transcendelite.exe as a Trojan SONAR.Heuristic.120 [C

  • This topic is locked This topic is locked



    New Member

  • Member
  • Pip
  • 1 posts
I use Norton Internet Security 2014 (version which detects the Transcend Backup Mgmt s/w as a Trojan. When I run the program Transcendelite.exe it gets detected as SONAR.Heuristic.120 by NIS. A Full System Scan of the local hard drive and the portable drive didn't detect anything. So, where is this Trojan hiding and how to remove it ?
  • 0




    Trusted Helper

  • Malware Removal
  • 1,790 posts
Hello rameshiyer :welcome:

My name is Nutloaf, and I will be helping you with Malware Removal.

Please read all instructions and fixes thoroughly.

  • I would advise printing any instructions for easy reference as some of the fixes may require you to boot in Safe mode and access to the GeeksToGo website will be unavailable.
  • Any fixes provided by myself are for this log file only and cannot be used on any other systems.
  • Do not run any other removal software or perform updates other than the ones I provide, as it will complicate the cleaning process.
  • You have 4 days to reply to each post or the topic will be closed. You will be able to request that the topic be re-opened if you still require assitance.
  • Please feel free to ask any questions, especially if you are having problems with my instructions.

Finally before we start:

Removing malware is a complicated multiple step process, Please stay with me until I have declared your system clean. I strongly recommend you backup your personal files and folders.

Ok let's begin.

I have read your topic at the Norton Forum, which makes for an interesting read so I think I am up to speed on this. If I am correct you have uploaded said file to Norton and to VirusTotal with a clean result from both? Where did you download Transcend Backup Mgmt from?

A few scans for you to complete for me please :)

Follow in the order given


  • Using this link Download OTL and save it to your Desktop
  • If saved to another location, right click the OTL icon and Select Cut then right click on Desktop and select Paste
  • Right click the OTL icon and select Run as Administrator.
  • Make sure the following boxes are checked:
  • Scan All Users
  • Include 64bit Scans - If present.
  • Use Company-Name WhiteList
  • Skip Microsoft Files
  • Use No-Company-Name WhiteList
  • LOP Check
  • Purity Check
  • In the Extra Registry box select Use Safe List
  • Copy and paste the following into the Custom Scans\Fixes box without the word Quote.

    dir C:\ /S /A:L /C

  • Now Click Run Scan
  • OTL will now scan your computer and produce 2 log files. OTL.txt and Extras.txt.
  • Post both in your next reply

2. aswMBR

3. Run ADWcleaner

  • Using this link Download ADWcleaner and save to Desktop.
  • Right click ADWcleaner and Run as Administrator then select Scan
  • When the search is complete click Report. Please post this report in your next reply.

4. Security Check

Download Security Check from here or here.
  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.

Things I want to see in your next post.

  • OTL.txt
  • Extras.txt
  • aswMBR log
  • ADWCleaner log
  • checkup.txt

  • 0



    Trusted Helper

  • Malware Removal
  • 1,790 posts
Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.
  • 0

Similar Topics

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

As Featured On:

Microsoft Yahoo BBC MSN PC Magazine Washington Post HP