Jump to content

Welcome to Geeks to Go - Register now for FREE

Geeks To Go is a helpful hub, where thousands of volunteer geeks quickly serve friendly answers and support. Check out the forums and get free advice from the experts. Register now to gain access to all of our features, it's FREE and only takes one minute. Once registered and logged in, you will be able to create topics, post replies to existing threads, give reputation to your fellow members, get your own private messenger, post status updates, manage your profile and so much more.

Create Account How it Works
Photo

Using GeekSquad Recovery Media


  • Please log in to reply

#1
mlh5046

mlh5046

    New Member

  • Member
  • Pip
  • 3 posts
Hello,

I am trying to restore my PC using the GeekSquad recovery discs provided with my laptop. It seems to work fine until the very last step when the computer requires the automatic reboot. An error pops up saying 'The computer unexpectedly restarted or an error occured. Press OK to restart again.'. I would press OK and have it restart several times but it is stuck on this step. Any ideas or solutions?

Thanks!
  • 0

Advertisements


#2
Ztruker

Ztruker

    Member 5k

  • Technician
  • 7,090 posts
What is the make and full model number of the computer?

There may be a Recovery partition o n the hard drive you can access by pressing a Fn key during boot. We can fidn this info in the online Users guide.
  • 0

#3
mlh5046

mlh5046

    New Member

  • Topic Starter
  • Member
  • Pip
  • 3 posts
I Have resolved that issue, but now, after my system is restored, I cannot download any files from the internet. The dialog box comes up, whether or run or save as, but then after that it gets stuck. Ive tried multiple downloads.
  • 0

#4
Ztruker

Ztruker

    Member 5k

  • Technician
  • 7,090 posts
How did you resolve it? Did you use the built-in Recovery partition, install from DVD or flash drive, ????

So, What is the make and full model number of the computer?
  • 0

#5
mlh5046

mlh5046

    New Member

  • Topic Starter
  • Member
  • Pip
  • 3 posts
I appreciate the reply... I went into the Registry Editor and changed one of the numbers from 1 to 3 at the advice from someone in another forum. Blue Screen of Death came up a few times during the final restoration phase, but it seems to have restored Windows 7 to 'factory settings' with the exception of me being able to download files from the internet. I dont know if its a security issue or a left over virus. Really stumped and frustrated. Would appreciate and input.
  • 0

#6
Ztruker

Ztruker

    Member 5k

  • Technician
  • 7,090 posts
Can you provide the info on the registry change you made or a link to the post?

Have you tried using a different web browser? Give Firefox a try, see if you can download from there.
  • 0






Similar Topics

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

As Featured On:

Microsoft Yahoo BBC MSN PC Magazine Washington Post HP