[phillpower2]

No worries reply when you can 

[Advertisements]

Just to confirm with AVG remover should i use the latest version 2014.4116?

 

I could also use revo uninstaller

 

Thx in advance for any info

[arclight]

Just to confirm with AVG remover should i use the latest version 2014.4116?

 

I could also use revo uninstaller

 

Thx in advance for any info

[phillpower2]

(avg_remover_stf_x86_2013_3341.exe) 

 

Only run revo uninstaller as a secondary measure and not for the initial removal and please double check for any stray AVG files before any fresh installation of an AV software. 

[arclight]

Just to double check

 

How will i  check for stray AVG files?

[phillpower2]

Run the AVG uninstaller tool again and then Revo Uninstaller and you should be good to then download and install an alternative AV software.

[arclight]

Uninstalled avg and ran the installer again. Not coming up on speccy 

 

Avira though still is

 

http://speccy.pirifo...uisTlpVbWGCxqcI

 

Should i install Avast or install avira and uninstall it first before avast?

 

Also should i uninstall Avira with Revo or its own uninstaller?

Edited by arclight, 30 March 2014 - 01:14 PM.

[phillpower2]

At present do not install Avast, try the following first please.

 

As per my reply #14

 

Download and install Avira from here and then try uninstalling it using the following steps; (this to see if the fresh install removes the old files)

 

• Click on: Start → Settings → Control Panel → Add or Remove Programs
• Search the Avira product and click on Remove
• Confirm the following product uninstall notification with Yes
• Confirm the activation of the Windows Firewall with Yes
• The Avira Setup will take some minutes to uninstall the product
• Confirm the notification to restart your system with Yes
• After the reboot of your PC the Avira product is completely removed

[arclight]

Tried to install avira from the link above but keep getting an error after double clicking on the install file.

 

I have uninstalled Visual studio a while back. I have never seen that error with any files i try to install recently.

Attached Thumbnails

• 

Edited by arclight, 30 March 2014 - 03:27 PM.

[phillpower2]

Try a different approach and see if you can update Avira, update tool here

 

If no joy try temporarily disabling the Comodo firewall and then attempt a fresh installation or update of Avira.

 

If you are still unable to either update or remove Avira I will ask for a second pair of eyes to take a look.

[arclight]

Disabled Commdo but same error appeared on double click of the avira install file

 

I was able to download and extract the fusebundle software but the problem is the manual says to

 

Open avira control center and then go to manual update.

 

There s an avira logo still in the control panel settings but another error when i click it

 

 

Attached Thumbnails

• 

[phillpower2]

Restart the computer in Safe Mode then follow the steps below please;

1. Removing Avira program files:
   Start Windows Explorer with Start → (all) Programs → Accessories → Windows Explorer. Then navigate to the directory C:\Program Files\. Here, delete all existing Avira AntiVir directories: C:\Program Files\Avira\*.*
2. Removing Avira application files:
   Within Windows Explorer change into the directory C:\Documents and Settings\All Users\Application Data\(Windows XP / 2000) or C:\ProgramData\ (Windows 7 / Vista) and delete the Avira AntiVir directories that are located there. ... \Avira ... \ Note:
   If the Application Data folder is hidden, go to Tools → Folder Options → View and select the option "Show hidden files and folders" or in Windows7: Show hidden files, folders and drives.
3. Clean Windows Registry:
   Unpack the Avira Registry Cleaner in a folder of your choice. Run the RegistryCleaner program by clicking on RegCleaner.exe. After clicking on Scan for keys activate the option Select all and click on Delete.

[arclight]

Deleted Avira folders in both application data and programs files while in safe mode

 

Ran the registry cleaner in safe mode but it found nothing.

[phillpower2]

Got there in the end - well done 

 

It is important that you get some AV protection so download Avast first and then post back, download from here

[arclight]

Downloaded and tried to install Avast but the installer stopped at the point below(pic attached)

 

30mins passed and nothing, seems its an error thats occurred before though

 

http://forum.avast.c...?topic=143585.0

 

I not aware i have any hosts files installed though

 

 

update:Avast seems to have installed ok,i opened and checked for updates and it says up to date

 

unfortunately it started using 100% of the cpu and i had to uninstall it using the avast cleaner from their website.

 

This seems to be an ongoing issue as there were alot of threads when i googled it

Attached Thumbnails

• 

Edited by arclight, 31 March 2014 - 09:05 PM.

[phillpower2]

Apologies for the delay arclight!

 

Try Microsoft Security Essentials which is also free + very good, download and information from here