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Motohelperservice.exe removed now No Internet


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#61
jlurie

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Hi SleepyDude, I think it only works when we are connected to their Cbeyond Server. they use a term realtime?


Edited by jlurie, 16 April 2014 - 07:59 PM.

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#62
SleepyDude

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Hi SleepyDude, I think it only works when we are connected to their Cbeyond Server. they use a term realtime?

Hi,

 

Some Antivirus uses Cloud technology they work by contacting servers on the internet but this does change the fact that you should have some icon related to the program on the taskbar near the clock and some option to disable the protection.


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#63
jlurie

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Hi SleepyDude, I clicked on every little picture by the clock. There is no Cbeyond antivirus. There is only MC Shield and I clicked on that to not work when I ran the first test. What do we do now?


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#64
SleepyDude

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Hi SleepyDude, I clicked on every little picture by the clock. There is no Cbeyond antivirus. There is only MC Shield and I clicked on that to not work when I ran the first test. What do we do now?

 

Hi,

 

Run Minitoolbox, check the box List Installed Programs and click Go. Post the generated log.


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#65
jlurie

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Hi SleepyDude, The log is listed below:

 

MiniToolBox by Farbar  Version: 23-01-2014
Ran by ATS (administrator) on 19-04-2014 at 15:04:16
Running from "C:\Documents and Settings\ATS\Desktop"
Microsoft Windows XP Professional Service Pack 3 (X86)
Boot Mode: Normal
***************************************************************************

=========================== Installed Programs ============================

Adams Personnel E-Forms 1.0
Adobe AIR (Version: 3.0.0.4080)
Adobe Flash Player 12 Plugin (Version: 12.0.0.77)
Adobe Flash Player 13 ActiveX (Version: 13.0.0.182)
Adobe Reader XI (11.0.06) (Version: 11.0.06)
Advanced SystemCare 7 (Version: 7.1.0)
ANIO Service
ANIWZCS2 Service
Attendance Rx (Version: 2.3)
Brother MFL Pro Suite
Brother MFL-Pro Suite (Version: 1.00)
Brother MFL-Pro Suite (Version: 1.00.000)
Brother MFL-Pro Suite MFC-8910DW (Version: 1.0.6.0)
CCleaner (Version: 4.12)
Cisco WebEx Meetings
Citrix Online Launcher (Version: 1.0.168)
Compatibility Pack for the 2007 Office system (Version: 12.0.6612.1000)
DV TS
DYMO File (Version: 2.0.3)
DYMO Label Software
DYMO Label v.8 (Version: 8.2.0.820)
DYMO QuickBooks Add-In
FileMaker Pro 5.5 (Version: 5.5.1.0)
Forms Boss Plus 2013 (Version: 1.00.0000)
F-Secure PSC Prerequisites (Version: 1.0.6)
Google Chrome (Version: 34.0.1847.116)
Google Toolbar for Internet Explorer (Version: 1.0.0)
Google Toolbar for Internet Explorer (Version: 7.5.5111.1712)
Google Update Helper (Version: 1.3.23.9)
HP Softpaq SP52247
HRx
IDrive version 3.3.4 January 13, 2011 (Version: 3.3.4)
Intel® Graphics Media Accelerator Driver
IObit Apps Toolbar v8.8 (Version: 8.8)
IObit Uninstaller (Version: 3.1.8.2434)
J2SE Runtime Environment 5.0 Update 6 (Version: 1.5.0.60)
Java 7 Update 55 (Version: 7.0.550)
Java Auto Updater (Version: 2.1.9.8)
Management by Statistics 1.0.11 (5 User)
McAfee Security Scan Plus (Version: 3.8.141.11)
MCShield ::Anti-Malware Tool:: (Version: 3.0.5.28)
Microsoft .NET Framework 1.1 (Version: 1.1.4322)
Microsoft .NET Framework 1.1 Security Update (KB2698023)
Microsoft .NET Framework 1.1 Security Update (KB2833941)
Microsoft .NET Framework 1.1 Security Update (KB979906)
Microsoft .NET Framework 2.0 Beta
Microsoft .NET Framework 2.0 Beta (Version: 2.0.40607)
Microsoft .NET Framework 2.0 Service Pack 2 (Version: 2.2.30729)
Microsoft .NET Framework 3.0 Service Pack 2 (Version: 3.2.30729)
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)
Microsoft Application Error Reporting (Version: 12.0.6012.5000)
Microsoft Base Smart Card Cryptographic Service Provider Package
Microsoft Choice Guard (Version: 2.0.48.0)
Microsoft Compression Client Pack 1.0 for Windows XP (Version: 1)
Microsoft Internationalized Domain Names Mitigation APIs
Microsoft Kernel-Mode Driver Framework Feature Pack 1.5
Microsoft Kernel-Mode Driver Framework Feature Pack 1.7
Microsoft National Language Support Downlevel APIs
Microsoft Office 2003 Primary Interop Assemblies (Version: 11.0.6553.0)
Microsoft Office File Validation Add-In (Version: 14.0.5130.5003)
Microsoft Office Live Add-in 1.5 (Version: 2.0.4024.1)
Microsoft Office Professional Edition 2003 (Version: 11.0.8173.0)
Microsoft Silverlight (Version: 5.1.30214.0)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.59193)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft Visual Studio 2005 Tools for Office Runtime
Microsoft Visual Studio 2005 Tools for Office Runtime (Version: 8.0.60940.0)
Mozilla Firefox 28.0 (x86 en-US) (Version: 28.0)
Mozilla Maintenance Service (Version: 28.0)
MSN Music Assistant
MSVCRT (Version: 14.0.1468.721)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
MSXML 4.0 SP2 Parser and SDK (Version: 4.20.9818.0)
MSXML 4.0 SP3 Parser (KB2758694) (Version: 4.30.2117.0)
MSXML 4.0 SP3 Parser (Version: 4.30.2100.0)
MultiRes (remove only)
muvee autoProducer 4.1 (Version: 4.10.050)
Nmap 5.51
NVIDIA Drivers
Nvidia Omega Drivers Setup Files
PaperPort Image Printer (Version: 1.00.0000)
Platform (Version: 1.6)
PowerDVD
PrimoPDF -- brought to you by Nitro PDF Software (Version: 5)
QBFC 4.0 (Version: 4.0.00168.0)
QBFC 5.0 (Version: 6.0.3.00200)
QBFC2
QuickBooks (Version: 21.0.4001.904)
QuickBooks Enterprise Solutions 5.0 (Version: )
QuickBooks Enterprise Solutions: Professional Services 11.0 (Version: 21.0.4001.904)
Realtek AC'97 Audio
REALTEK GbE & FE Ethernet PCI-E NIC Driver (Version: 1.17.0000)
Realtek High Definition Audio Driver (Version: 5.10.0.6873)
ScanSoft PaperPort 11 (Version: 11.1.0000)
Segoe UI (Version: 14.0.4327.805)
Skype™ 6.3 (Version: 6.3.105)
Spelling Dictionaries Support For Adobe Reader 9 (Version: 9.0.0)
Surfing Protection (Version: 1.0)
Tweaking.com - Windows Repair (All in One) (Version: 2.5.1)
Update for Microsoft .NET Framework 3.5 SP1 (KB963707) (Version: 1)
Update for Windows Internet Explorer 8 (KB2598845) (Version: 1)
Update for Windows Internet Explorer 8 (KB2632503) (Version: 1)
Update for Windows Internet Explorer 8 (KB976662) (Version: 1)
Update for Windows XP (KB2141007) (Version: 1)
Update for Windows XP (KB2345886) (Version: 1)
Update for Windows XP (KB2467659) (Version: 1)
Update for Windows XP (KB2492386) (Version: 1)
Update for Windows XP (KB2541763) (Version: 1)
Update for Windows XP (KB2607712) (Version: 1)
Update for Windows XP (KB2616676) (Version: 1)
Update for Windows XP (KB2641690) (Version: 1)
Update for Windows XP (KB2661254-v2) (Version: 2)
Update for Windows XP (KB2718704) (Version: 1)
Update for Windows XP (KB2736233) (Version: 1)
Update for Windows XP (KB2749655) (Version: 1)
Update for Windows XP (KB2808679) (Version: 1)
Update for Windows XP (KB2863058) (Version: 1)
Update for Windows XP (KB2904266) (Version: 1)
Update for Windows XP (KB2934207) (Version: 1)
Update for Windows XP (KB943729)
Update for Windows XP (KB951978) (Version: 1)
Update for Windows XP (KB955759) (Version: 1)
Update for Windows XP (KB955839) (Version: 1)
Update for Windows XP (KB961503) (Version: 1)
Update for Windows XP (KB967715) (Version: 1)
Update for Windows XP (KB968389) (Version: 1)
Update for Windows XP (KB971029) (Version: 1)
Update for Windows XP (KB971737) (Version: 1)
Update for Windows XP (KB973687) (Version: 1)
Update for Windows XP (KB973815) (Version: 1)
VIA Platform Device Manager (Version: 1.6)
VIA Rhine-Family Fast Ethernet Adapter
WebFldrs XP (Version: 9.50.7523)
Windows Genuine Advantage Notifications (KB905474) (Version: 1.9.0040.0)
Windows Genuine Advantage Validation Tool (KB892130)
Windows Internet Explorer 8 (Version: 20090308.140743)
Windows Live Call (Version: 14.0.8117.0416)
Windows Live Communications Platform (Version: 14.0.8117.416)
Windows Live Essentials (Version: 14.0.8117.0416)
Windows Live Essentials (Version: 14.0.8117.416)
Windows Live Messenger (Version: 14.0.8117.0416)
Windows Live Sign-in Assistant (Version: 5.000.818.5)
Windows Live Upload Tool (Version: 14.0.8014.1029)
Windows Management Framework Core
Windows Media Format 11 runtime
Windows Media Player 11
WinPcap 4.1.2 (Version: 4.1.0.2001)
Wireless G WUA-1340

**** End of log ****
 


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#66
SleepyDude

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Hi,

 

Cbeyond Secure Desktop is no longer on the list of installed programs do you want to reinstall it or switch to Avast?

 

If you decide to install Avast please remove the following programs:

- F-Secure PSC Prerequisites

- Surfing Protection
- McAfee Security Scan Plus
 


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#67
jlurie

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Hi SleepyDude, Happy Easter!  :geek:  Thank you once again for helping me with this issue. I really do appreciate your help! :yes:

 

I installed Avast anti virus. I removed iobit Surfing protection and mcafee security plus.  However I can not find F-Secure PSC Prerequisites on this computer. I did a search on the internet and found an uninstall string, "MsiExec.exe /I{F7875264-810A-4ABB-B185-2C5A332E483B}". When I run this it tells me "This action is only valid for products that are currently installed".


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#68
SleepyDude

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Hi SleepyDude, Happy Easter!  :geek:  Thank you once again for helping me with this issue. I really do appreciate your help! :yes:

 

Thank You and a have a Happy Easter as well.

 

I installed Avast anti virus. I removed iobit Surfing protection and mcafee security plus.  However I can not find F-Secure PSC Prerequisites on this computer. I did a search on the internet and found an uninstall string, "MsiExec.exe /I{F7875264-810A-4ABB-B185-2C5A332E483B}". When I run this it tells me "This action is only valid for products that are currently installed".

 

Good. The F-Secure PSC Prerequisites show up on the Minitoolbox log if you can't find it don't worry it's only an auxiliary program from F-Secure to check if the computer meet the requirements to install the Cbeyond Secure Desktop program.

 

Did Avast created the normal entry's on the Start Menu?


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#69
jlurie

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Hi SleepyDude, Avast is in Start, All Programs, From Avast the right arrow shows "(Empty)". When Avast was installed, it also installed Dropbox. From the Start menu to Dropbox then the right arrow has "Dropbox Website". If you click on it it takes you to the Dropbox website. It looks like to me that any AV or Malware removal does not get a normal install in the Start Menu, but something like dropbox gets a normal install. I can still access ASC, malwarebytes and avast from the area by the clock on the right hand bottom corner.


Edited by jlurie, 20 April 2014 - 01:59 PM.

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#70
SleepyDude

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Hi,

 

We have to dig more about the shortcut problem...

 

I would like you to run Tweaking.com - Windows Repair like you did on Step 3 of post #44

and check the following box:

22 - Repair File Associations

 

Restart the computer and execute the test with my script.

 

If you can't see the shortcuts yet do the following test:

 

  • Right click on a empty space on the Desktop and click New > Shortcut
  • on the location of the item type notepad
  • click Next
  • click Finish

Did it create a shortcut on the Desktop to run Notepad?


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#71
jlurie

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Hi SleepyDude, I ran the TestLinks script. It did make a  Shortcut Test folder in my start menu. There were two shortcut folders created. One was windows calculator and one was notepad. When I pressed any key the shortcut test folder and its contents were removed. I also ceated a notebook shortcut on my desktop that will open notepad.


Edited by jlurie, 22 April 2014 - 07:38 PM.

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#72
SleepyDude

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Hi,

 

Hi SleepyDude, I ran the TestLinks script. It did make a  Shortcut Test folder in my start menu. There were two shortcut folders created. One was windows calculator and one was notepad. When I pressed any key the shortcut test folder and its contents were removed. I also ceated a notebook shortcut on my desktop that will open notepad.

 

It seems the problem with the shortcuts is solved :) Try to reinstall one of the programs with missing shortcuts to confirm.

 

Any other issues? If not I will post instructions to remove the tools we use and some final recommendations for you.


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#73
jlurie

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Hi SleepyDude, I can not install Malwarebytes. It does not appear in the add remove programs. Everything else seems to be working :yes: . I removed programs and reinstalled them and they are showing up now. Do you have something that can remove malwarebytes? I can then reinstall it and everything will be working again! Thank you very much for your time and patience. Should this happen again, could you tell me the steps that fixed this problem? 


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#74
SleepyDude

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Hi,

 

Hi SleepyDude, I can not install Malwarebytes. It does not appear in the add remove programs. Everything else seems to be working :yes: . I removed programs and reinstalled them and they are showing up now. Do you have something that can remove malwarebytes? I can then reinstall it and everything will be working again! Thank you very much for your time and patience. Should this happen again, could you tell me the steps that fixed this problem? 

 

Malwarebytes isn't on the list of installed programs, are you sure you didn't uninstall it? Do you get any error when you try to install the program?

To remove Malwarebytes in case it's installed you can follow this guide.

 

The Shortcuts problem got resolved by restoring the called default file association for the .LNK files in the registry.


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#75
jlurie

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Hi SleepyDude, Thank you for all of your help :geek: . I was able to use the link for the uninstall of Malwarebytes and the reinstall, and everything is working Great! :yes: . It looked to me like two things went wrong with the conputer after that email was opened. I could not get to the internet and I could not install any programs to try to fix this problem. Is there a known name for the infection that my computer had? Have you seen this before? My Wife and I thank you for your hard work and effort in this matter. We could not have fixed this computer without your help. It is very nice to know that there are people like yourself who are willing to donate their time to help out people like myself. I have learned a lot from you regarding how my computer works!   Keep up the GREAT work and thank you VERY much!. My computer is now fixed :D .


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