Vista SP1 0xc01a001d
Posted 12 March 2014 - 12:59 PM
Posted 12 March 2014 - 01:08 PM
We need some information about your computer as a starting point so run Speccy and post the resultant url for us, details here
Posted 13 March 2014 - 01:04 AM
Posted 13 March 2014 - 01:34 AM
The first thing to do is uninstall McAfee using the correct procedure, details here, if it is a paid for product make a note of the licence key first in case you wish to change back to it later (I wouldn`t).
You also mention that Norton was once on the computer, to make sure there are no stray files left that can cause conflicts run the Norton Removal Tool, details here
Next, see if SP1 will now install automatically, if not try and do it manually, all details here if all goes well you should next install SP2 and all other important updates.
Let us know how it goes.
Posted 13 March 2014 - 07:38 PM
Posted 14 March 2014 - 12:38 AM
Posted 14 March 2014 - 01:46 AM
Once your computer is fully updated I recommend that you create a back up of your HDD, you can use Macrium Reflect free for this, details here
Posted 14 March 2014 - 09:08 PM
Posted 15 March 2014 - 02:00 AM
Stay safe and keep your AV and OS fully up to date
Posted 15 March 2014 - 03:51 PM
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