[nigella]

My friend has managed to download snap do again! Pleas help

here is the OTL log again ( new one)

OTL logfile created on: 12/03/2014 20:40:55 - Run 1
OTL by OldTimer - Version 3.2.69.0 Folder = C:\Users\Claire\Downloads
64bit- Home Premium Edition Service Pack 1 (Version = 6.1.7601) - Type = NTWorkstation
Internet Explorer (Version = 9.11.9600.16518)
Locale: 00000809 | Country: United Kingdom | Language: ENG | Date Format: dd/MM/yyyy

3.60 Gb Total Physical Memory | 1.93 Gb Available Physical Memory | 53.57% Memory free
7.20 Gb Paging File | 4.88 Gb Available in Paging File | 67.74% Paging File free
Paging file location(s): ?:\pagefile.sys [binary data]

%SystemDrive% = C: | %SystemRoot% = C:\Windows | %ProgramFiles% = C:\Program Files (x86)
Drive C: | 272.24 Gb Total Space | 191.75 Gb Free Space | 70.43% Space Free | Partition Type: NTFS
Drive D: | 21.69 Gb Total Space | 2.33 Gb Free Space | 10.76% Space Free | Partition Type: NTFS
Drive E: | 3.96 Gb Total Space | 1.08 Gb Free Space | 27.23% Space Free | Partition Type: FAT32

Computer Name: CLAIRE-HP | User Name: Claire | Logged in as Administrator.
Boot Mode: Normal | Scan Mode: Current user | Include 64bit Scans
Company Name Whitelist: Off | Skip Microsoft Files: Off | No Company Name Whitelist: On | File Age = 30 Days

========== Processes (SafeList) ==========

PRC - [2014/03/12 20:40:35 | 000,602,112 | ---- | M] (OldTimer Tools) -- C:\Users\Claire\Downloads\OTL.exe
PRC - [2014/02/01 23:42:39 | 000,866,632 | ---- | M] (Google Inc.) -- C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
PRC - [2013/12/21 06:04:16 | 000,065,432 | ---- | M] (Adobe Systems Incorporated) -- C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
PRC - [2013/09/11 21:21:54 | 000,105,144 | ---- | M] (Microsoft Corporation) -- C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe
PRC - [2013/06/26 18:21:50 | 000,207,528 | ---- | M] (Microsoft Corporation) -- C:\Program Files (x86)\Microsoft Application Virtualization Client\sftvsa.exe
PRC - [2013/06/26 18:21:46 | 000,523,944 | ---- | M] (Microsoft Corporation) -- C:\Program Files (x86)\Microsoft Application Virtualization Client\sftlist.exe
PRC - [2013/04/04 14:50:32 | 000,887,432 | ---- | M] (Malwarebytes Corporation) -- C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbam.exe
PRC - [2013/04/04 14:50:32 | 000,701,512 | ---- | M] (Malwarebytes Corporation) -- C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe
PRC - [2013/04/04 14:50:32 | 000,532,040 | ---- | M] (Malwarebytes Corporation) -- C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe
PRC - [2013/04/04 14:50:32 | 000,418,376 | ---- | M] (Malwarebytes Corporation) -- C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamscheduler.exe
PRC - [2012/06/16 02:24:19 | 000,138,272 | R--- | M] (Symantec Corporation) -- C:\Program Files (x86)\Norton Internet Security\Engine\19.9.1.14\ccsvchst.exe
PRC - [2012/02/15 11:58:00 | 000,577,408 | ---- | M] (Hewlett-Packard Development Company, L.P.) -- C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPMSGSVC.exe
PRC - [2012/02/15 11:58:00 | 000,034,872 | ---- | M] (Hewlett-Packard Development Company, L.P.) -- C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPWMISVC.exe
PRC - [2011/10/08 02:10:48 | 000,169,528 | ---- | M] (Hewlett-Packard Company) -- C:\Program Files (x86)\Hewlett-Packard\HP QuickWeb\hpqwutils.exe
PRC - [2011/09/20 19:53:26 | 000,148,768 | ---- | M] (Broadcom Corporation.) -- C:\Program Files\WIDCOMM\Bluetooth Software\Bluetooth Headset Helper.exe
PRC - [2011/09/13 00:55:46 | 000,227,896 | ---- | M] (Hewlett-Packard Company) -- C:\Program Files (x86)\Hewlett-Packard\Shared\HPDrvMntSvc.exe
PRC - [2011/08/26 21:37:18 | 001,342,008 | ---- | M] (Hewlett-Packard Development Company, L.P.) -- C:\Program Files (x86)\Hewlett-Packard\HP CoolSense\CoolSense.exe
PRC - [2011/08/19 21:48:44 | 000,379,960 | ---- | M] (Hewlett-Packard Development Company, L.P.) -- C:\Program Files (x86)\Hewlett-Packard\HP On Screen Display\HPOSD.exe
PRC - [2011/07/20 19:16:56 | 000,249,648 | ---- | M] (Microsoft Corporation) -- C:\Program Files (x86)\Microsoft\BingBar\SeaPort.EXE
PRC - [2011/07/07 04:13:48 | 000,136,488 | ---- | M] (CyberLink) -- C:\Program Files (x86)\CyberLink\YouCam\YCMMirage.exe
PRC - [2011/03/23 16:32:20 | 001,740,696 | ---- | M] () -- C:\Program Files (x86)\3 Mobile Broadband\3Connect\BecHelperService.exe
PRC - [2010/04/23 19:00:00 | 000,514,232 | ---- | M] (EasyBits Software AS) -- C:\Windows\SysWOW64\ezSharedSvcHost.exe
PRC - [2010/04/23 19:00:00 | 000,514,232 | ---- | M] (EasyBits Software AS) -- C:\Windows\SysWOW64\ezSharedSvcHost.exe


========== Modules (No Company Name) ==========

MOD - [2014/02/18 21:20:35 | 007,989,760 | ---- | M] () -- C:\Windows\assembly\NativeImages_v2.0.50727_32\System\b3a78269847005365001c33870cd121f\System.ni.dll
MOD - [2014/02/18 21:20:17 | 011,499,520 | ---- | M] () -- C:\Windows\assembly\NativeImages_v2.0.50727_32\mscorlib\ede2c6c842840e009f01bcc74fa4c457\mscorlib.ni.dll
MOD - [2014/02/01 23:42:37 | 013,616,456 | ---- | M] () -- C:\Program Files (x86)\Google\Chrome\Application\32.0.1700.107\PepperFlash\pepflashplayer.dll
MOD - [2014/02/01 23:42:37 | 000,399,688 | ---- | M] () -- C:\Program Files (x86)\Google\Chrome\Application\32.0.1700.107\ppgooglenaclpluginchrome.dll
MOD - [2014/02/01 23:42:35 | 004,055,368 | ---- | M] () -- C:\Program Files (x86)\Google\Chrome\Application\32.0.1700.107\pdf.dll
MOD - [2014/02/01 23:41:45 | 000,715,592 | ---- | M] () -- C:\Program Files (x86)\Google\Chrome\Application\32.0.1700.107\libglesv2.dll
MOD - [2014/02/01 23:41:45 | 000,100,168 | ---- | M] () -- C:\Program Files (x86)\Google\Chrome\Application\32.0.1700.107\libegl.dll
MOD - [2014/02/01 23:41:43 | 001,634,632 | ---- | M] () -- C:\Program Files (x86)\Google\Chrome\Application\32.0.1700.107\ffmpegsumo.dll
MOD - [2012/03/30 20:02:13 | 000,877,952 | ---- | M] () -- C:\Windows\assembly\GAC_MSIL\HP.SupportFramework\1.0.0.0__2a4860322af7ba08\HP.SupportFramework.dll


========== Services (SafeList) ==========

SRV:64bit: - [2014/02/06 10:48:45 | 000,111,616 | ---- | M] (Microsoft Corporation) [On_Demand | Stopped] -- C:\Windows\SysNative\IEEtwCollector.exe -- (IEEtwCollectorService)
SRV:64bit: - [2013/05/27 05:50:47 | 001,011,712 | ---- | M] (Microsoft Corporation) [Auto | Running] -- C:\Program Files\Windows Defender\MpSvc.dll -- (WinDefend)
SRV:64bit: - [2011/09/20 19:52:38 | 001,085,216 | ---- | M] (Broadcom Corporation.) [Auto | Running] -- C:\Program Files\WIDCOMM\Bluetooth Software\btwdins.exe -- (btwdins)
SRV:64bit: - [2011/07/01 05:26:56 | 000,302,592 | ---- | M] (IDT, Inc.) [Auto | Running] -- C:\Program Files\IDT\WDM\stacsv64.exe -- (STacSV)
SRV:64bit: - [2011/06/29 18:49:38 | 000,204,288 | ---- | M] (AMD) [Auto | Running] -- C:\Windows\SysNative\atiesrxx.exe -- (AMD External Events Utility)
SRV:64bit: - [2011/05/27 19:20:12 | 000,030,520 | ---- | M] (Hewlett-Packard Company) [Auto | Running] -- C:\Windows\SysNative\hpservice.exe -- (hpsrv)
SRV:64bit: - [2011/02/17 05:47:28 | 000,682,040 | ---- | M] (Hewlett-Packard) [Auto | Stopped] -- C:\Program Files\Hewlett-Packard\HP Auto\HPAuto.exe -- (HPAuto)
SRV:64bit: - [2010/10/11 09:48:14 | 000,346,168 | ---- | M] (Hewlett-Packard Company) [Auto | Running] -- C:\Program Files\Hewlett-Packard\HP Client Services\HPClientServices.exe -- (HPClientSvc)
SRV:64bit: - [2010/09/23 01:10:10 | 000,057,184 | ---- | M] (Microsoft Corporation) [Disabled | Stopped] -- C:\Program Files\Windows Live\Mesh\wlcrasvc.exe -- (wlcrasvc)
SRV:64bit: - [2009/03/03 10:42:58 | 000,089,600 | ---- | M] (Andrea Electronics Corporation) [Auto | Running] -- C:\Program Files\IDT\WDM\AESTSr64.exe -- (AESTFilters)
SRV - [2013/12/21 06:04:16 | 000,065,432 | ---- | M] (Adobe Systems Incorporated) [Auto | Running] -- C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe -- (AdobeARMservice)
SRV - [2013/10/23 08:15:08 | 000,172,192 | R--- | M] (Skype Technologies) [Auto | Stopped] -- C:\Program Files (x86)\Skype\Updater\Updater.exe -- (SkypeUpdate)
SRV - [2013/09/11 21:21:54 | 000,105,144 | ---- | M] (Microsoft Corporation) [Auto | Running] -- C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe -- (clr_optimization_v4.0.30319_32)
SRV - [2013/06/26 18:21:50 | 000,207,528 | ---- | M] (Microsoft Corporation) [On_Demand | Running] -- C:\Program Files (x86)\Microsoft Application Virtualization Client\sftvsa.exe -- (sftvsa)
SRV - [2013/06/26 18:21:46 | 000,523,944 | ---- | M] (Microsoft Corporation) [Auto | Running] -- C:\Program Files (x86)\Microsoft Application Virtualization Client\sftlist.exe -- (sftlist)
SRV - [2013/04/04 14:50:32 | 000,701,512 | ---- | M] (Malwarebytes Corporation) [Auto | Running] -- C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe -- (MBAMService)
SRV - [2013/04/04 14:50:32 | 000,418,376 | ---- | M] (Malwarebytes Corporation) [Auto | Running] -- C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamscheduler.exe -- (MBAMScheduler)
SRV - [2012/06/16 02:24:19 | 000,138,272 | R--- | M] (Symantec Corporation) [Auto | Running] -- C:\Program Files (x86)\Norton Internet Security\Engine\19.9.1.14\ccSvcHst.exe -- (NIS)
SRV - [2012/02/15 11:58:00 | 000,034,872 | ---- | M] (Hewlett-Packard Development Company, L.P.) [Auto | Running] -- C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPWMISVC.exe -- (HPWMISVC)
SRV - [2011/09/13 00:55:46 | 000,227,896 | ---- | M] (Hewlett-Packard Company) [Auto | Running] -- C:\Program Files (x86)\Hewlett-Packard\Shared\HPDrvMntSvc.exe -- (HPDrvMntSvc.exe)
SRV - [2011/09/10 00:10:28 | 000,086,072 | ---- | M] (Hewlett-Packard Company) [Auto | Running] -- C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\HPSA_Service.exe -- (HP Support Assistant Service)
SRV - [2011/08/01 22:43:36 | 000,195,320 | ---- | M] (Microsoft Corporation.) [On_Demand | Stopped] -- C:\Program Files (x86)\Microsoft\BingBar\BBSvc.EXE -- (BBSvc)
SRV - [2011/07/20 19:16:56 | 000,249,648 | ---- | M] (Microsoft Corporation) [Auto | Running] -- C:\Program Files (x86)\Microsoft\BingBar\SeaPort.EXE -- (BBUpdate)
SRV - [2011/03/23 16:32:20 | 001,740,696 | ---- | M] () [Auto | Running] -- C:\Program Files (x86)\3 Mobile Broadband\3Connect\BecHelperService.exe -- (BecHelperService)
SRV - [2010/10/12 17:59:12 | 000,206,072 | ---- | M] (WildTangent, Inc.) [On_Demand | Stopped] -- C:\Program Files (x86)\WildTangent Games\App\GamesAppService.exe -- (GamesAppService)
SRV - [2009/06/10 21:23:09 | 000,066,384 | ---- | M] (Microsoft Corporation) [Disabled | Stopped] -- C:\Windows\Microsoft.NET\Framework\v2.0.50727\mscorsvw.exe -- (clr_optimization_v2.0.50727_32)


========== Driver Services (SafeList) ==========

DRV:64bit: - [2013/06/26 18:21:50 | 000,023,208 | ---- | M] (Microsoft Corporation) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\Sftvollh.sys -- (Sftvol)
DRV:64bit: - [2013/06/26 18:21:48 | 000,028,840 | ---- | M] (Microsoft Corporation) [File_System | On_Demand | Running] -- C:\Windows\SysNative\drivers\Sftredirlh.sys -- (Sftredir)
DRV:64bit: - [2013/06/26 18:21:46 | 000,273,576 | ---- | M] (Microsoft Corporation) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\Sftplaylh.sys -- (Sftplay)
DRV:64bit: - [2013/06/26 18:21:44 | 000,767,144 | ---- | M] (Microsoft Corporation) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\Sftfslh.sys -- (Sftfs)
DRV:64bit: - [2013/04/04 14:50:32 | 000,025,928 | ---- | M] (Malwarebytes Corporation) [File_System | On_Demand | Running] -- C:\Windows\SysNative\drivers\mbam.sys -- (MBAMProtector)
DRV:64bit: - [2012/08/23 14:10:20 | 000,019,456 | ---- | M] (Microsoft Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\rdpvideominiport.sys -- (RdpVideoMiniport)
DRV:64bit: - [2012/08/23 14:08:26 | 000,030,208 | ---- | M] (Microsoft Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\TsUsbGD.sys -- (TsUsbGD)
DRV:64bit: - [2012/08/23 14:07:35 | 000,057,856 | ---- | M] (Microsoft Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\TsUsbFlt.sys -- (TsUsbFlt)
DRV:64bit: - [2012/07/06 02:17:58 | 000,037,536 | ---- | M] (Symantec Corporation) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\NISx64\1309010.00E\srtspx64.sys -- (SRTSPX)
DRV:64bit: - [2012/07/06 02:17:57 | 000,737,952 | ---- | M] (Symantec Corporation) [File_System | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\NISx64\1309010.00E\srtsp64.sys -- (SRTSP)
DRV:64bit: - [2012/06/07 04:43:38 | 000,167,072 | ---- | M] (Symantec Corporation) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\NISx64\1309010.00E\ccsetx64.sys -- (ccSet_NIS)
DRV:64bit: - [2012/05/22 01:37:12 | 001,129,120 | ---- | M] (Symantec Corporation) [File_System | On_Demand | Running] -- C:\Windows\SysNative\drivers\NISx64\1309010.00E\symefa64.sys -- (SymEFA)
DRV:64bit: - [2012/04/18 02:13:32 | 000,405,624 | ---- | M] (Symantec Corporation) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\NISx64\1309010.00E\symnets.sys -- (SymNetS)
DRV:64bit: - [2012/04/18 01:42:14 | 000,190,072 | ---- | M] (Symantec Corporation) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\NISx64\1309010.00E\ironx64.sys -- (SymIRON)
DRV:64bit: - [2012/04/06 20:49:52 | 004,745,792 | ---- | M] (Broadcom Corporation) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\BCMWL664.SYS -- (BCM43XX)
DRV:64bit: - [2012/03/27 19:38:36 | 000,175,736 | ---- | M] (Symantec Corporation) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\SYMEVENT64x86.SYS -- (SymEvent)
DRV:64bit: - [2012/03/01 06:46:16 | 000,023,408 | ---- | M] (Microsoft Corporation) [Recognizer | Boot | Unknown] -- C:\Windows\SysNative\drivers\fs_rec.sys -- (Fs_Rec)
DRV:64bit: - [2011/10/16 00:17:18 | 000,107,904 | ---- | M] (Advanced Micro Devices) [Kernel | Boot | Running] -- C:\Windows\SysNative\drivers\amdsata.sys -- (amdsata)
DRV:64bit: - [2011/10/16 00:17:18 | 000,027,008 | ---- | M] (Advanced Micro Devices) [Kernel | Boot | Running] -- C:\Windows\SysNative\drivers\amdxata.sys -- (amdxata)
DRV:64bit: - [2011/10/14 04:37:44 | 000,396,848 | ---- | M] (Synaptics Incorporated) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\SynTP.sys -- (SynTP)
DRV:64bit: - [2011/09/21 01:36:50 | 000,620,584 | ---- | M] (Broadcom Corporation.) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\btwampfl.sys -- (btwampfl)
DRV:64bit: - [2011/09/21 01:36:50 | 000,133,672 | ---- | M] (Broadcom Corporation.) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\bcbtums.sys -- (bcbtums)
DRV:64bit: - [2011/09/21 01:36:50 | 000,089,640 | ---- | M] (Broadcom Corporation.) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\btwdpan.sys -- (BTWDPAN)
DRV:64bit: - [2011/09/21 01:36:44 | 000,178,728 | ---- | M] (Broadcom Corporation.) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\btwavdt.sys -- (btwavdt)
DRV:64bit: - [2011/09/21 01:36:44 | 000,167,976 | ---- | M] (Broadcom Corporation.) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\btwaudio.sys -- (btwaudio)
DRV:64bit: - [2011/09/21 01:36:44 | 000,039,976 | ---- | M] (Broadcom Corporation.) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\btwl2cap.sys -- (btwl2cap)
DRV:64bit: - [2011/09/21 01:36:44 | 000,021,544 | ---- | M] (Broadcom Corporation.) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\btwrchid.sys -- (btwrchid)
DRV:64bit: - [2011/08/08 12:36:06 | 000,053,376 | ---- | M] (Advanced Micro Devices) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\usbfilter.sys -- (usbfilter)
DRV:64bit: - [2011/07/25 18:18:36 | 000,451,192 | R--- | M] (Symantec Corporation) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\NISx64\1309010.00E\symds64.sys -- (SymDS)
DRV:64bit: - [2011/07/01 05:26:56 | 000,528,896 | ---- | M] (IDT, Inc.) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\stwrt64.sys -- (STHDA)
DRV:64bit: - [2011/06/29 20:12:28 | 009,371,136 | ---- | M] (ATI Technologies Inc.) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\atikmdag.sys -- (amdkmdag)
DRV:64bit: - [2011/06/29 18:11:20 | 000,309,760 | ---- | M] (Advanced Micro Devices, Inc.) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\atikmpag.sys -- (amdkmdap)
DRV:64bit: - [2011/06/10 22:34:52 | 000,539,240 | ---- | M] (Realtek ) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\Rt64win7.sys -- (RTL8167)
DRV:64bit: - [2011/05/27 19:20:12 | 000,043,320 | ---- | M] (Hewlett-Packard Company) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\Accelerometer.sys -- (Accelerometer)
DRV:64bit: - [2011/05/27 19:20:12 | 000,030,008 | ---- | M] (Hewlett-Packard Company) [Kernel | Boot | Running] -- C:\Windows\SysNative\drivers\hpdskflt.sys -- (hpdskflt)
DRV:64bit: - [2011/04/16 10:37:50 | 000,079,488 | ---- | M] (Advanced Micro Devices) [Kernel | Boot | Running] -- C:\Windows\SysNative\drivers\amd_sata.sys -- (amd_sata)
DRV:64bit: - [2011/04/16 10:37:50 | 000,040,064 | ---- | M] (Advanced Micro Devices) [Kernel | Boot | Running] -- C:\Windows\SysNative\drivers\amd_xata.sys -- (amd_xata)
DRV:64bit: - [2011/03/23 15:15:44 | 000,421,376 | ---- | M] (Huawei Technologies Co., Ltd.) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\ewusbwwan.sys -- (ewusbmbb)
DRV:64bit: - [2011/03/23 15:15:44 | 000,221,312 | ---- | M] (Huawei Technologies Co., Ltd.) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\ewusbmdm.sys -- (hwdatacard)
DRV:64bit: - [2011/03/23 15:15:44 | 000,117,248 | ---- | M] (Huawei Technologies Co., Ltd.) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\ew_hwusbdev.sys -- (ew_hwusbdev)
DRV:64bit: - [2011/03/23 15:15:44 | 000,086,016 | ---- | M] (Huawei Technologies Co., Ltd.) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\ew_jubusenum.sys -- (huawei_enumerator)
DRV:64bit: - [2011/03/23 15:15:44 | 000,013,952 | ---- | M] (Huawei Technologies Co., Ltd.) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\ew_usbenumfilter.sys -- (ew_usbenumfilter)
DRV:64bit: - [2010/12/02 00:12:06 | 000,250,984 | ---- | M] (Realtek Semiconductor Corp.) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\RtsUStor.sys -- (RSUSBSTOR)
DRV:64bit: - [2010/11/21 03:23:47 | 000,109,056 | ---- | M] (Microsoft Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\sdbus.sys -- (sdbus)
DRV:64bit: - [2010/11/21 03:23:47 | 000,078,720 | ---- | M] (Hewlett-Packard Company) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\HpSAMD.sys -- (HpSAMD)
DRV:64bit: - [2010/11/18 04:04:32 | 000,115,216 | ---- | M] (Advanced Micro Devices) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\AtihdW76.sys -- (AtiHDAudioService)
DRV:64bit: - [2010/07/28 17:13:50 | 000,031,088 | ---- | M] (CyberLink Corporation) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\clwvd.sys -- (clwvd)
DRV:64bit: - [2009/07/14 01:52:20 | 000,194,128 | ---- | M] (AMD Technologies Inc.) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\amdsbs.sys -- (amdsbs)
DRV:64bit: - [2009/07/14 01:48:04 | 000,065,600 | ---- | M] (LSI Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\lsi_sas2.sys -- (LSI_SAS2)
DRV:64bit: - [2009/07/14 01:45:55 | 000,024,656 | ---- | M] (Promise Technology) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\stexstor.sys -- (stexstor)
DRV:64bit: - [2009/06/10 21:01:11 | 001,485,312 | ---- | M] (Conexant Systems, Inc.) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\VSTDPV6.SYS -- (SrvHsfV92)
DRV:64bit: - [2009/06/10 21:01:11 | 000,740,864 | ---- | M] (Conexant Systems, Inc.) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\VSTCNXT6.SYS -- (SrvHsfWinac)
DRV:64bit: - [2009/06/10 21:01:11 | 000,292,864 | ---- | M] (Conexant Systems, Inc.) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\VSTAZL6.SYS -- (SrvHsfHDA)
DRV:64bit: - [2009/06/10 20:35:35 | 000,408,960 | ---- | M] (NVIDIA Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\nvm62x64.sys -- (NVENETFD)
DRV:64bit: - [2009/06/10 20:34:33 | 003,286,016 | ---- | M] (Broadcom Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\evbda.sys -- (ebdrv)
DRV:64bit: - [2009/06/10 20:34:28 | 000,468,480 | ---- | M] (Broadcom Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\bxvbda.sys -- (b06bdrv)
DRV:64bit: - [2009/06/10 20:34:23 | 000,270,848 | ---- | M] (Broadcom Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\b57nd60a.sys -- (b57nd60a)
DRV:64bit: - [2009/06/10 20:31:59 | 000,031,232 | ---- | M] (Hauppauge Computer Works, Inc.) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\hcw85cir.sys -- (hcw85cir)
DRV - [2012/05/20 16:51:36 | 002,068,600 | ---- | M] (Symantec Corporation) [Kernel | On_Demand | Stopped] -- C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_19.1.0.28\Definitions\VirusDefs\20120519.009\ex64.sys -- (NAVEX15)
DRV - [2012/05/20 16:51:36 | 000,120,440 | ---- | M] (Symantec Corporation) [Kernel | On_Demand | Stopped] -- C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_19.1.0.28\Definitions\VirusDefs\20120519.009\eng64.sys -- (NAVENG)
DRV - [2012/04/28 00:18:20 | 000,488,568 | ---- | M] (Symantec Corporation) [Kernel | On_Demand | Running] -- C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_19.1.0.28\Definitions\IPSDefs\20120518.001\IDSviA64.sys -- (IDSVia64)
DRV - [2012/04/02 23:38:04 | 001,160,824 | ---- | M] (Symantec Corporation) [Kernel | On_Demand | Running] -- C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_19.1.0.28\Definitions\BASHDefs\20120507.001\BHDrvx64.sys -- (BHDrvx64)
DRV - [2012/03/24 12:57:43 | 000,138,360 | ---- | M] (Symantec Corporation) [Kernel | On_Demand | Running] -- C:\Program Files (x86)\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys -- (EraserUtilRebootDrv)
DRV - [2012/03/22 13:54:03 | 000,482,936 | ---- | M] (Symantec Corporation) [Kernel | On_Demand | Running] -- C:\Program Files (x86)\Common Files\Symantec Shared\EENGINE\eeCtrl64.sys -- (eeCtrl)
DRV - [2011/03/23 16:17:48 | 000,010,240 | ---- | M] () [Kernel | Auto | Stopped] -- C:\Windows\SysWOW64\drivers\mdvrmng.sys -- (mdvrmng)
DRV - [2009/07/14 01:19:10 | 000,019,008 | ---- | M] (Microsoft Corporation) [File_System | On_Demand | Stopped] -- C:\Windows\SysWOW64\drivers\wimmount.sys -- (WIMMount)


========== Standard Registry (SafeList) ==========


========== Internet Explorer ==========

IE:64bit: - HKLM\SOFTWARE\Microsoft\Internet Explorer\Main,Start Page =
IE:64bit: - HKLM\..\SearchScopes,DefaultScope =
IE:64bit: - HKLM\..\SearchScopes\{67B3D6D9-A186-4164-8FDA-1E215311B07A}: "URL" = http://www.amazon.co...s={searchTerms}
IE:64bit: - HKLM\..\SearchScopes\{D944BB61-2E34-4DBF-A683-47E505C587DC}: "URL" = http://rover.ebay.co...w={searchTerms}
IE - HKLM\SOFTWARE\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
IE - HKLM\SOFTWARE\Microsoft\Internet Explorer\Main,Start Page =
IE - HKLM\..\SearchScopes,DefaultScope =
IE - HKLM\..\SearchScopes\{0633EE93-D776-472f-A0FF-E1416B8B2E3A}: "URL" = http://www.bing.com/...ms}&FORM=IE8SRC
IE - HKLM\..\SearchScopes\{D944BB61-2E34-4DBF-A683-47E505C587DC}: "URL" = http://rover.ebay.co...w={searchTerms}

IE - HKCU\SOFTWARE\Microsoft\Internet Explorer\Main,Default Download Directory = C:\Users\Claire\Desktop
IE - HKCU\SOFTWARE\Microsoft\Internet Explorer\Main,Default_Page_URL = http://g.uk.msn.com/HPNOT/2
IE - HKCU\SOFTWARE\Microsoft\Internet Explorer\Main,Search Bar =
IE - HKCU\SOFTWARE\Microsoft\Internet Explorer\Main,Search Page =
IE - HKCU\SOFTWARE\Microsoft\Internet Explorer\Main,Start Page =
IE - HKCU\SOFTWARE\Microsoft\Internet Explorer\Search,Default_Search_URL =
IE - HKCU\SOFTWARE\Microsoft\Internet Explorer\Search,SearchAssistant =
IE - HKCU\..\SearchScopes,DefaultScope = {67B3D6D9-A186-4164-8FDA-1E215311B07A}
IE - HKCU\..\SearchScopes\{D944BB61-2E34-4DBF-A683-47E505C587DC}: "URL" = http://rover.ebay.co...w={searchTerms}
IE - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings: "ProxyEnable" = 0


========== FireFox ==========

FF:64bit: - HKLM\Software\MozillaPlugins\@microsoft.com/GENUINE: disabled File not found
FF:64bit: - HKLM\Software\MozillaPlugins\@Microsoft.com/NpCtrl,version=1.0: c:\Program Files\Microsoft Silverlight\5.1.20913.0\npctrl.dll ( Microsoft Corporation)
FF - HKLM\Software\MozillaPlugins\@adobe.com/ShockwavePlayer: C:\Windows\system32\Adobe\Director\np32dsw.dll (Adobe Systems, Inc.)
FF - HKLM\Software\MozillaPlugins\@Google.com/GoogleEarthPlugin: C:\Program Files (x86)\Google\Google Earth\plugin\npgeplugin.dll (Google)
FF - HKLM\Software\MozillaPlugins\@microsoft.com/GENUINE: disabled File not found
FF - HKLM\Software\MozillaPlugins\@Microsoft.com/NpCtrl,version=1.0: c:\Program Files (x86)\Microsoft Silverlight\5.1.20913.0\npctrl.dll ( Microsoft Corporation)
FF - HKLM\Software\MozillaPlugins\@microsoft.com/SharePoint,version=14.0: C:\PROGRA~2\MICROS~1\Office14\NPSPWRAP.DLL (Microsoft Corporation)
FF - HKLM\Software\MozillaPlugins\@microsoft.com/WLPG,version=15.4.3502.0922: C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll (Microsoft Corporation)
FF - HKLM\Software\MozillaPlugins\@microsoft.com/WLPG,version=15.4.3538.0513: C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll (Microsoft Corporation)
FF - HKLM\Software\MozillaPlugins\@microsoft.com/WLPG,version=15.4.3555.0308: C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll (Microsoft Corporation)
FF - HKLM\Software\MozillaPlugins\@tools.google.com/Google Update;version=3: C:\Program Files (x86)\Google\Update\1.3.22.5\npGoogleUpdate3.dll (Google Inc.)
FF - HKLM\Software\MozillaPlugins\@tools.google.com/Google Update;version=9: C:\Program Files (x86)\Google\Update\1.3.22.5\npGoogleUpdate3.dll (Google Inc.)
FF - HKLM\Software\MozillaPlugins\@WildTangent.com/GamesAppPresenceDetector,Version=1.0: C:\Program Files (x86)\WildTangent Games\App\BrowserIntegration\Registered\0\NP_wtapp.dll ()
FF - HKLM\Software\MozillaPlugins\Adobe Reader: C:\Program Files (x86)\Adobe\Reader 11.0\Reader\AIR\nppdf32.dll (Adobe Systems Inc.)

FF - HKEY_LOCAL_MACHINE\software\mozilla\Firefox\Extensions\\{BBDA0591-3099-440a-AA10-41764D9DB4DB}: C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_19.1.0.28\IPSFFPlgn\ [2012/03/27 19:13:11 | 000,000,000 | ---D | M]
FF - HKEY_LOCAL_MACHINE\software\mozilla\Firefox\Extensions\\{2D3F3651-74B9-4795-BDEC-6DA2F431CB62}: C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_19.1.0.28\coFFPlgn\ [2014/03/12 20:30:40 | 000,000,000 | ---D | M]


========== Chrome ==========

CHR - default_search_provider: Web (Enabled)
CHR - default_search_provider: search_url = http://feed.snapdo.c...Date=04/01/2014
CHR - default_search_provider: suggest_url = {google:baseSuggestURL}search?{google:searchFieldtrialParameter}client=chrome&hl={language}&q={searchTerms},
CHR - Extension: Norton Identity Protection = C:\Users\Claire\AppData\Local\Google\Chrome\User Data\Default\Extensions\mkfokfffehpeedafpekjeddnmnjhmcmk\2012.5.11.8_1\
CHR - Extension: Google Wallet = C:\Users\Claire\AppData\Local\Google\Chrome\User Data\Default\Extensions\nmmhkkegccagdldgiimedpiccmgmieda\0.0.6.1_0\

O1 HOSTS File: ([2009/06/10 21:00:26 | 000,000,824 | ---- | M]) - C:\Windows\SysNative\drivers\etc\hosts
O2 - BHO: (Norton Identity Protection) - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files (x86)\Norton Internet Security\Engine\19.9.1.14\coieplg.dll (Symantec Corporation)
O2 - BHO: (Norton Vulnerability Protection) - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files (x86)\Norton Internet Security\Engine\19.9.1.14\ips\ipsbho.dll (Symantec Corporation)
O2 - BHO: (Bing Bar Helper) - {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - C:\Program Files (x86)\Microsoft\BingBar\BingExt.dll (Microsoft Corporation.)
O3 - HKLM\..\Toolbar: (Norton Toolbar) - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton Internet Security\Engine\19.9.1.14\coieplg.dll (Symantec Corporation)
O3 - HKLM\..\Toolbar: (Bing Bar) - {8dcb7100-df86-4384-8842-8fa844297b3f} - C:\Program Files (x86)\Microsoft\BingBar\BingExt.dll (Microsoft Corporation.)
O3 - HKCU\..\Toolbar\WebBrowser: (Norton Toolbar) - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton Internet Security\Engine\19.9.1.14\coieplg.dll (Symantec Corporation)
O4:64bit: - HKLM..\Run: [SetDefault] C:\Program Files\Hewlett-Packard\HP LaunchBox\SetDefault.exe (Hewlett-Packard Development Company, L.P.)
O4:64bit: - HKLM..\Run: [SysTrayApp] C:\Program Files\IDT\WDM\sttray64.exe (IDT, Inc.)
O4 - HKLM..\Run: [Easybits Recovery] C:\Program Files (x86)\EasyBits For Kids\ezRecover.exe (EasyBits Software AS)
O4 - HKLM..\Run: [HP CoolSense] C:\Program Files (x86)\Hewlett-Packard\HP CoolSense\CoolSense.exe (Hewlett-Packard Development Company, L.P.)
O4 - HKLM..\Run: [HP Quick Launch] C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPMSGSVC.exe (Hewlett-Packard Development Company, L.P.)
O4 - HKLM..\Run: [HPOSD] C:\Program Files (x86)\Hewlett-Packard\HP On Screen Display\HPOSD.exe (Hewlett-Packard Development Company, L.P.)
O4 - HKLM..\Run: [HPQuickWebProxy] C:\Program Files (x86)\Hewlett-Packard\HP QuickWeb\hpqwutils.exe (Hewlett-Packard Company)
O4 - HKLM..\Run: [StartCCC] C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe (Advanced Micro Devices, Inc.)
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: NoActiveDesktop = 1
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: NoActiveDesktopChanges = 1
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: EnableShellExecuteHooks = 1
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\System: ConsentPromptBehaviorAdmin = 5
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\System: ConsentPromptBehaviorUser = 3
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\System: HideFastUserSwitching = 0
O7 - HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\System: DisableLockWorkstation = 0
O7 - HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\System: DisableChangePassword = 0
O8:64bit: - Extra context menu item: Send image to &Bluetooth Device... - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie_ctx.htm ()
O8:64bit: - Extra context menu item: Send page to &Bluetooth Device... - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm ()
O8 - Extra context menu item: Send image to &Bluetooth Device... - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie_ctx.htm ()
O8 - Extra context menu item: Send page to &Bluetooth Device... - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm ()
O9:64bit: - Extra Button: @C:\Program Files\WIDCOMM\Bluetooth Software\btrez.dll,-4015 - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm ()
O9:64bit: - Extra 'Tools' menuitem : @C:\Program Files\WIDCOMM\Bluetooth Software\btrez.dll,-12650 - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm ()
O9 - Extra Button: @C:\Program Files (x86)\Evernote\Evernote\Resource.dll,-101 - {A95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\Program Files (x86)\Evernote\Evernote\EvernoteIE.dll (Evernote Corp., 333 W Evelyn Ave. Mountain View, CA 94041)
O9 - Extra 'Tools' menuitem : @C:\Program Files (x86)\Evernote\Evernote\Resource.dll,-101 - {A95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\Program Files (x86)\Evernote\Evernote\EvernoteIE.dll (Evernote Corp., 333 W Evelyn Ave. Mountain View, CA 94041)
O9 - Extra Button: Send To Bluetooth - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm ()
O9 - Extra 'Tools' menuitem : Send to &Bluetooth Device... - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm ()
O1364bit: - gopher Prefix: missing
O13 - gopher Prefix: missing
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: DhcpNameServer = 192.168.1.1 192.168.1.1
O17 - HKLM\System\CCS\Services\Tcpip\Parameters\Interfaces\{C747DC7B-481C-4A80-9A7F-8EF56748D58D}: DhcpNameServer = 40.23.1.201 40.23.1.202
O17 - HKLM\System\CCS\Services\Tcpip\Parameters\Interfaces\{E069F9B0-7C1C-4FC4-979C-9FCD4FACA933}: DhcpNameServer = 192.168.1.1 192.168.1.1
O18:64bit: - Protocol\Handler\livecall - No CLSID value found
O18:64bit: - Protocol\Handler\msnim - No CLSID value found
O18:64bit: - Protocol\Handler\skype4com - No CLSID value found
O18:64bit: - Protocol\Handler\wlmailhtml - No CLSID value found
O18:64bit: - Protocol\Handler\wlpg - No CLSID value found
O18 - Protocol\Handler\skype4com {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\Program Files (x86)\Common Files\Skype\Skype4COM.dll (Skype Technologies)
O20:64bit: - HKLM Winlogon: Shell - (explorer.exe) - C:\Windows\explorer.exe (Microsoft Corporation)
O20:64bit: - HKLM Winlogon: UserInit - (C:\Windows\system32\userinit.exe) - C:\Windows\SysNative\userinit.exe (Microsoft Corporation)
O20 - HKLM Winlogon: Shell - (explorer.exe) - C:\Windows\SysWow64\explorer.exe (Microsoft Corporation)
O20 - HKLM Winlogon: UserInit - (userinit.exe) - C:\Windows\SysWow64\userinit.exe (Microsoft Corporation)
O21:64bit: - SSODL: WebCheck - {E6FB5E20-DE35-11CF-9C87-00AA005127ED} - No CLSID value found.
O21 - SSODL: WebCheck - {E6FB5E20-DE35-11CF-9C87-00AA005127ED} - No CLSID value found.
O28 - HKLM ShellExecuteHooks: {E54729E8-BB3D-4270-9D49-7389EA579090} - C:\Windows\SysWOW64\ezUPBHook.dll (EasyBits Software Corp.)
O32 - HKLM CDRom: AutoRun - 1
O33 - MountPoints2\{22696d06-5e96-11e2-994d-60d819e12977}\Shell - "" = AutoRun
O33 - MountPoints2\{22696d06-5e96-11e2-994d-60d819e12977}\Shell\AutoRun\command - "" = H:\iLinker.exe
O33 - MountPoints2\{3d4b3c55-7422-11e1-ae3f-60d819e12977}\Shell - "" = AutoRun
O33 - MountPoints2\{3d4b3c55-7422-11e1-ae3f-60d819e12977}\Shell\AutoRun\command - "" = F:\AutoRun.exe
O33 - MountPoints2\F\Shell - "" = AutoRun
O33 - MountPoints2\F\Shell\AutoRun\command - "" = F:\AutoRun.exe
O34 - HKLM BootExecute: (autocheck autochk *)
O35:64bit: - HKLM\..comfile [open] -- "%1" %*
O35:64bit: - HKLM\..exefile [open] -- "%1" %*
O35 - HKLM\..comfile [open] -- "%1" %*
O35 - HKLM\..exefile [open] -- "%1" %*
O37:64bit: - HKLM\...com [@ = comfile] -- "%1" %*
O37:64bit: - HKLM\...exe [@ = exefile] -- "%1" %*
O37 - HKLM\...com [@ = comfile] -- "%1" %*
O37 - HKLM\...exe [@ = exefile] -- "%1" %*
O38 - SubSystems\\Windows: (ServerDll=winsrv:UserServerDllInitialization,3)
O38 - SubSystems\\Windows: (ServerDll=winsrv:ConServerDllInitialization,2)
O38 - SubSystems\\Windows: (ServerDll=sxssrv,4)

========== Files/Folders - Created Within 30 Days ==========

[2014/03/12 20:40:28 | 000,602,112 | ---- | C] (OldTimer Tools) -- C:\Users\Claire\Desktop\OTL.exe
[2014/02/20 12:50:07 | 000,000,000 | ---D | C] -- C:\Users\Claire\AppData\Local\{BDB5FC0D-5F75-44CD-810A-1F96DE5529F1}
[2014/02/18 20:34:43 | 000,548,864 | ---- | C] (Microsoft Corporation) -- C:\Windows\SysNative\vbscript.dll
[2014/02/18 20:32:54 | 000,195,584 | ---- | C] (Microsoft Corporation) -- C:\Windows\SysNative\msrating.dll
[2014/02/18 20:32:54 | 000,164,864 | ---- | C] (Microsoft Corporation) -- C:\Windows\SysWow64\msrating.dll
[2014/02/18 20:32:53 | 000,440,832 | ---- | C] (Microsoft Corporation) -- C:\Windows\SysWow64\ieui.dll
[2014/02/18 20:32:52 | 000,574,976 | ---- | C] (Microsoft Corporation) -- C:\Windows\SysNative\ieui.dll
[2014/02/18 20:32:49 | 000,218,624 | ---- | C] (Microsoft Corporation) -- C:\Windows\SysNative\ie4uinit.exe
[2014/02/18 20:32:49 | 000,033,792 | ---- | C] (Microsoft Corporation) -- C:\Windows\SysNative\iernonce.dll
[2014/02/18 20:32:49 | 000,004,096 | ---- | C] (Microsoft Corporation) -- C:\Windows\SysNative\ieetwcollectorres.dll
[2014/02/18 20:32:47 | 000,627,200 | ---- | C] (Microsoft Corporation) -- C:\Windows\SysNative\msfeeds.dll
[2014/02/18 20:32:47 | 000,139,264 | ---- | C] (Microsoft Corporation) -- C:\Windows\SysNative\ieUnatt.exe
[2014/02/18 20:32:47 | 000,112,128 | ---- | C] (Microsoft Corporation) -- C:\Windows\SysWow64\ieUnatt.exe
[2014/02/18 20:32:47 | 000,066,048 | ---- | C] (Microsoft Corporation) -- C:\Windows\SysNative\iesetup.dll
[2014/02/18 20:32:47 | 000,061,952 | ---- | C] (Microsoft Corporation) -- C:\Windows\SysWow64\iesetup.dll
[2014/02/18 20:32:45 | 000,032,768 | ---- | C] (Microsoft Corporation) -- C:\Windows\SysWow64\iernonce.dll
[2014/02/18 20:32:44 | 000,111,616 | ---- | C] (Microsoft Corporation) -- C:\Windows\SysNative\ieetwcollector.exe
[2014/02/18 20:32:44 | 000,051,200 | ---- | C] (Microsoft Corporation) -- C:\Windows\SysWow64\ieetwproxystub.dll
[2014/02/18 20:32:44 | 000,048,640 | ---- | C] (Microsoft Corporation) -- C:\Windows\SysNative\ieetwproxystub.dll
[2014/02/18 20:32:43 | 000,708,608 | ---- | C] (Microsoft Corporation) -- C:\Windows\SysNative\jscript9diag.dll
[2014/02/18 20:32:43 | 000,703,488 | ---- | C] (Microsoft Corporation) -- C:\Windows\SysWow64\ieapfltr.dll
[2014/02/18 20:32:43 | 000,553,472 | ---- | C] (Microsoft Corporation) -- C:\Windows\SysWow64\jscript9diag.dll
[2014/02/18 20:32:42 | 000,817,664 | ---- | C] (Microsoft Corporation) -- C:\Windows\SysNative\ieapfltr.dll
[2014/02/18 20:32:39 | 002,041,856 | ---- | C] (Microsoft Corporation) -- C:\Windows\SysNative\inetcpl.cpl
[2014/02/18 20:32:39 | 001,964,032 | ---- | C] (Microsoft Corporation) -- C:\Windows\SysWow64\inetcpl.cpl
[2014/02/18 20:32:34 | 005,768,704 | ---- | C] (Microsoft Corporation) -- C:\Windows\SysNative\jscript9.dll
[2014/02/14 14:33:53 | 000,002,048 | ---- | C] (Microsoft Corporation) -- C:\Windows\SysWow64\msxml3r.dll
[2014/02/14 14:33:53 | 000,002,048 | ---- | C] (Microsoft Corporation) -- C:\Windows\SysNative\msxml3r.dll
[2014/02/14 14:33:36 | 000,658,432 | ---- | C] (Microsoft Corporation) -- C:\Windows\SysNative\RMActivate_isv.exe
[2014/02/14 14:33:35 | 000,626,176 | ---- | C] (Microsoft Corporation) -- C:\Windows\SysNative\RMActivate.exe
[2014/02/14 14:33:35 | 000,594,944 | ---- | C] (Microsoft Corporation) -- C:\Windows\SysWow64\RMActivate_isv.exe
[2014/02/14 14:33:35 | 000,572,416 | ---- | C] (Microsoft Corporation) -- C:\Windows\SysWow64\RMActivate.exe
[2014/02/14 14:33:35 | 000,508,928 | ---- | C] (Microsoft Corporation) -- C:\Windows\SysWow64\RMActivate_ssp_isv.exe
[2014/02/14 14:33:34 | 000,553,984 | ---- | C] (Microsoft Corporation) -- C:\Windows\SysNative\RMActivate_ssp.exe
[2014/02/14 14:33:34 | 000,552,960 | ---- | C] (Microsoft Corporation) -- C:\Windows\SysNative\RMActivate_ssp_isv.exe
[2014/02/14 14:33:34 | 000,528,384 | ---- | C] (Microsoft Corporation) -- C:\Windows\SysNative\msdrm.dll
[2014/02/14 14:33:34 | 000,510,976 | ---- | C] (Microsoft Corporation) -- C:\Windows\SysWow64\RMActivate_ssp.exe
[2014/02/14 14:33:34 | 000,488,448 | ---- | C] (Microsoft Corporation) -- C:\Windows\SysNative\secproc.dll
[2014/02/14 14:33:34 | 000,485,888 | ---- | C] (Microsoft Corporation) -- C:\Windows\SysNative\secproc_isv.dll
[2014/02/14 14:33:34 | 000,428,032 | ---- | C] (Microsoft Corporation) -- C:\Windows\SysWow64\secproc.dll
[2014/02/14 14:33:34 | 000,423,936 | ---- | C] (Microsoft Corporation) -- C:\Windows\SysWow64\secproc_isv.dll
[2014/02/14 14:33:34 | 000,123,392 | ---- | C] (Microsoft Corporation) -- C:\Windows\SysNative\secproc_ssp_isv.dll
[2014/02/14 14:33:34 | 000,123,392 | ---- | C] (Microsoft Corporation) -- C:\Windows\SysNative\secproc_ssp.dll
[2014/02/14 14:33:34 | 000,087,040 | ---- | C] (Microsoft Corporation) -- C:\Windows\SysWow64\secproc_ssp_isv.dll
[2014/02/14 14:33:34 | 000,087,040 | ---- | C] (Microsoft Corporation) -- C:\Windows\SysWow64\secproc_ssp.dll
[2014/02/14 14:31:46 | 002,565,120 | ---- | C] (Microsoft Corporation) -- C:\Windows\SysNative\d3d10warp.dll
[2014/02/14 14:31:45 | 003,928,064 | ---- | C] (Microsoft Corporation) -- C:\Windows\SysNative\d2d1.dll

========== Files - Modified Within 30 Days ==========

[2014/03/12 20:45:05 | 000,000,898 | ---- | M] () -- C:\Windows\tasks\GoogleUpdateTaskMachineUA.job
[2014/03/12 20:44:02 | 000,000,894 | ---- | M] () -- C:\Windows\tasks\GoogleUpdateTaskMachineCore.job
[2014/03/12 20:40:35 | 000,602,112 | ---- | M] (OldTimer Tools) -- C:\Users\Claire\Desktop\OTL.exe
[2014/03/12 20:38:26 | 000,032,064 | -H-- | M] () -- C:\Windows\SysNative\7B296FB0-376B-497e-B012-9C450E1B7327-5P-1.C7483456-A289-439d-8115-601632D005A0
[2014/03/12 20:38:26 | 000,032,064 | -H-- | M] () -- C:\Windows\SysNative\7B296FB0-376B-497e-B012-9C450E1B7327-5P-0.C7483456-A289-439d-8115-601632D005A0
[2014/03/12 20:28:08 | 000,067,584 | --S- | M] () -- C:\Windows\bootstat.dat
[2014/03/12 20:28:00 | 2901,467,136 | -HS- | M] () -- C:\hiberfil.sys
[2014/02/18 20:39:09 | 000,776,866 | ---- | M] () -- C:\Windows\SysWow64\PerfStringBackup.INI
[2014/02/18 20:39:09 | 000,659,394 | ---- | M] () -- C:\Windows\SysNative\perfh009.dat
[2014/02/18 20:39:09 | 000,126,816 | ---- | M] () -- C:\Windows\SysNative\perfc009.dat
[2014/02/18 20:38:42 | 000,776,866 | ---- | M] () -- C:\Windows\SysNative\PerfStringBackup.INI
[2014/02/11 21:39:03 | 000,000,336 | ---- | M] () -- C:\Windows\tasks\HPCeeScheduleForClaire.job

========== Files Created - No Company Name ==========

[2014/02/09 12:03:17 | 001,030,783 | ---- | C] () -- C:\Users\Claire\train ticket details - march 2014.mht
[2014/01/19 20:11:03 | 000,000,059 | ---- | C] () -- C:\Users\Claire\AppData\Roaming\WB.CFG
[2012/07/06 19:31:15 | 000,776,866 | ---- | C] () -- C:\Windows\SysWow64\PerfStringBackup.INI
[2012/04/25 21:41:19 | 000,000,031 | -H-- | C] () -- C:\Windows\UKCpInfo.sys
[2012/03/22 13:29:06 | 000,067,156 | ---- | C] () -- C:\Windows\Huawei ModemsUninstall.exe
[2012/03/22 13:29:01 | 000,010,240 | ---- | C] () -- C:\Windows\SysWow64\drivers\mdvrmng.sys

========== ZeroAccess Check ==========

[2009/07/14 04:55:00 | 000,000,227 | RHS- | M] () -- C:\Windows\assembly\Desktop.ini

[HKEY_CURRENT_USER\Software\Classes\clsid\{42aedc87-2188-41fd-b9a3-0c966feabec1}\InProcServer32] /64

[HKEY_CURRENT_USER\Software\Classes\Wow6432node\clsid\{42aedc87-2188-41fd-b9a3-0c966feabec1}\InProcServer32]

[HKEY_CURRENT_USER\Software\Classes\clsid\{fbeb8a05-beee-4442-804e-409d6c4515e9}\InProcServer32] /64

[HKEY_CURRENT_USER\Software\Classes\Wow6432node\clsid\{fbeb8a05-beee-4442-804e-409d6c4515e9}\InProcServer32]

[HKEY_LOCAL_MACHINE\Software\Classes\clsid\{42aedc87-2188-41fd-b9a3-0c966feabec1}\InProcServer32] /64
"" = C:\Windows\SysNative\shell32.dll -- [2013/07/26 02:24:57 | 014,172,672 | ---- | M] (Microsoft Corporation)
"ThreadingModel" = Apartment

[HKEY_LOCAL_MACHINE\Software\Wow6432Node\Classes\clsid\{42aedc87-2188-41fd-b9a3-0c966feabec1}\InProcServer32]
"" = %SystemRoot%\system32\shell32.dll -- [2013/07/26 01:55:59 | 012,872,704 | ---- | M] (Microsoft Corporation)
"ThreadingModel" = Apartment

[HKEY_LOCAL_MACHINE\Software\Classes\clsid\{5839FCA9-774D-42A1-ACDA-D6A79037F57F}\InProcServer32] /64
"" = C:\Windows\SysNative\wbem\fastprox.dll -- [2009/07/14 01:40:51 | 000,909,312 | ---- | M] (Microsoft Corporation)
"ThreadingModel" = Free

[HKEY_LOCAL_MACHINE\Software\Wow6432Node\Classes\clsid\{5839FCA9-774D-42A1-ACDA-D6A79037F57F}\InProcServer32]
"" = %systemroot%\system32\wbem\fastprox.dll -- [2010/11/21 03:24:25 | 000,606,208 | ---- | M] (Microsoft Corporation)
"ThreadingModel" = Free

[HKEY_LOCAL_MACHINE\Software\Classes\clsid\{F3130CDB-AA52-4C3A-AB32-85FFC23AF9C1}\InProcServer32] /64
"" = C:\Windows\SysNative\wbem\wbemess.dll -- [2009/07/14 01:41:56 | 000,505,856 | ---- | M] (Microsoft Corporation)
"ThreadingModel" = Both

[HKEY_LOCAL_MACHINE\Software\Wow6432Node\Classes\clsid\{F3130CDB-AA52-4C3A-AB32-85FFC23AF9C1}\InProcServer32]

========== Alternate Data Streams ==========

@Alternate Data Stream - 989 bytes -> C:\Users\Claire\Documents\Bath News & Media Ltd_ - Booking confirmation 10700529.eml:OECustomProperty
@Alternate Data Stream - 924 bytes -> C:\Users\Claire\Documents\Audioogy job descriptions.eml:OECustomProperty
@Alternate Data Stream - 889 bytes -> C:\Users\Claire\Documents\Maternity benefits etc (again!).eml:OECustomProperty
@Alternate Data Stream - 889 bytes -> C:\Users\Claire\Documents\FW_ Maternity - return to work.eml:OECustomProperty
@Alternate Data Stream - 885 bytes -> C:\Users\Claire\Documents\Nat West.eml:OECustomProperty
@Alternate Data Stream - 841 bytes -> C:\Users\Claire\Documents\Maternity benefits etc_.eml:OECustomProperty
@Alternate Data Stream - 800 bytes -> C:\Users\Claire\Documents\My return to work.eml:OECustomProperty
@Alternate Data Stream - 797 bytes -> C:\Users\Claire\Documents\RE_ My return to work reply.eml:OECustomProperty
@Alternate Data Stream - 777 bytes -> C:\Users\Claire\Documents\Charlie NHSP.eml:OECustomProperty
@Alternate Data Stream - 152 bytes -> C:\ProgramData\Temp:0B4227B4
@Alternate Data Stream - 1025 bytes -> C:\Users\Claire\Documents\Photos from Claire and Darren's Wedding Day 16th June 2012.eml:OECustomProperty

< End of report >

thank you

[Advertisements]

Hello nigella

I would like to welcome you to the Malware Removal section of the forum.

Around here they call me Gringo and I will be glad to help you with your malware problems.


Very Important --> Please read this post completely, I have spent my time to put together somethings for you to keep in mind while I am helping you to make things go easier, faster and smoother for both of us!

• Please do not run any tools unless instructed to do so.
  
  • We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.
• Please do not attach logs or use code boxes, just copy and paste the text.
  
  • Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.
• Please read every post completely before doing anything.
  
  • Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.
• Please provide feedback about your experience as we go.
  
  • A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.

NOTE: At the top of your post, click on the "Follow This Topic" Button, make sure that the "Receive notification" box is checked and that it is set to "Instantly" - This will send you an e-mail as soon as I reply to your topic, allowing us to resolve the issue faster.

NOTE: Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of heartaches if things don't go as planed. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer.

NOTE: It is good practice to copy and paste the instructions into notepad and print them in case it is necessary for you to go offline during the cleanup process. To open notepad, navigate to Start Menu > All Programs > Accessories > Notepad. Please remember to copy the entire post so you do not miss any instructions.


These are the programs I would like you to run next, if you have any problems with one of these just skip it and move on to the next one.

-AdwCleaner-

Please download AdwCleaner by Xplode onto your desktop.

• Close all open programs and internet browsers.
• Double click on AdwCleaner.exe to run the tool.
• Click on Scan.
• After the scan is complete click on "Clean"
• Confirm each time with Ok.
• Your computer will be rebooted automatically. A text file will open after the restart.
• Please post the content of that logfile with your next answer.
• You can find the logfile at C:\AdwCleaner[S1].txt as well.

-Junkware-Removal-Tool-

Please download Junkware Removal Tool to your desktop.

• Shut down your protection software now to avoid potential conflicts.
• Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
• The tool will open and start scanning your system.
• Please be patient as this can take a while to complete depending on your system's specifications.
• On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
• Post the contents of JRT.txt into your next message.

When they are complete let me have the two reports and let me know how things are running.

Gringo

[gringo_pr]

Hello nigella

I would like to welcome you to the Malware Removal section of the forum.

Around here they call me Gringo and I will be glad to help you with your malware problems.


Very Important --> Please read this post completely, I have spent my time to put together somethings for you to keep in mind while I am helping you to make things go easier, faster and smoother for both of us!

• Please do not run any tools unless instructed to do so.
  
  • We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.
• Please do not attach logs or use code boxes, just copy and paste the text.
  
  • Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.
• Please read every post completely before doing anything.
  
  • Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.
• Please provide feedback about your experience as we go.
  
  • A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.

NOTE: At the top of your post, click on the "Follow This Topic" Button, make sure that the "Receive notification" box is checked and that it is set to "Instantly" - This will send you an e-mail as soon as I reply to your topic, allowing us to resolve the issue faster.

NOTE: Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of heartaches if things don't go as planed. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer.

NOTE: It is good practice to copy and paste the instructions into notepad and print them in case it is necessary for you to go offline during the cleanup process. To open notepad, navigate to Start Menu > All Programs > Accessories > Notepad. Please remember to copy the entire post so you do not miss any instructions.


These are the programs I would like you to run next, if you have any problems with one of these just skip it and move on to the next one.

-AdwCleaner-

Please download AdwCleaner by Xplode onto your desktop.

• Close all open programs and internet browsers.
• Double click on AdwCleaner.exe to run the tool.
• Click on Scan.
• After the scan is complete click on "Clean"
• Confirm each time with Ok.
• Your computer will be rebooted automatically. A text file will open after the restart.
• Please post the content of that logfile with your next answer.
• You can find the logfile at C:\AdwCleaner[S1].txt as well.

-Junkware-Removal-Tool-

Please download Junkware Removal Tool to your desktop.

• Shut down your protection software now to avoid potential conflicts.
• Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
• The tool will open and start scanning your system.
• Please be patient as this can take a while to complete depending on your system's specifications.
• On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
• Post the contents of JRT.txt into your next message.

When they are complete let me have the two reports and let me know how things are running.

Gringo

[gringo_pr]

Hello

48 Hour bump

It has been more than 48 hours since my last post.

• do you still need help with this?
• do you need more time?
• are you having problems following my instructions?
  
• if after 48hrs you have not replied to this thread then it will have to be closed!

Gringo

[nigella]

Sorry gringo work and life has got in the way! I will hopefully get to run the program's this evening and I will post afterwards.
Sorry and thank you for your help

[nigella]

Sorry gringo work and life has got in the way! I will hopefully get to run the program's this evening and I will post afterwards.
Sorry and thank you for your help

[gringo_pr]

No problem and I will check on you later

Gringo

[gringo_pr]

Greetings


I have not heard from you in a couple of days so I am coming by to check on you to see if you are having problems or you just need some more time.

Also to remind you that it is very important that we finish the process completely so as to not get reinfected. I will let you know when we are complete and I will ask to remove our tools




Gringo

[nigella]

Gringo thank you for being so patient, I dont actually have the machine I tried to get someone else to download and run the programs but they did not have time I will get the machine in the next day or two and I will do what you have requested. I am sorry that it has taken so long so far

[gringo_pr]

Not a problem and I will check on you again in a couple of days


Gringo

[gringo_pr]

Greetings


I have not heard from you in a couple of days so I am coming by to check on you to see if you are having problems or you just need some more time.

Also to remind you that it is very important that we finish the process completely so as to not get reinfected. I will let you know when we are complete and I will ask to remove our tools




Gringo

[nigella]

Gringo, im so sorry I have now got the laptop and will be running the programs this evening

[nigella]

Adwcleaner log

 

# AdwCleaner v3.022 - Report created 24/03/2014 at 18:52:14

# Updated 13/03/2014 by Xplode

# Operating System : Windows 7 Home Premium Service Pack 1 (64 bits)

# Username : Claire - CLAIRE-HP

# Running from : C:\Users\Claire\Downloads\AdwCleaner.exe

# Option : Scan

 

***** [ Services ] *****

 

 

***** [ Files / Folders ] *****

 

 

***** [ Shortcuts ] *****

 

 

***** [ Registry ] *****

 

 

***** [ Browsers ] *****

 

-\\ Internet Explorer v11.0.9600.16518

 

 

-\\ Google Chrome v32.0.1700.107

 

[ File : C:\Users\Claire\AppData\Local\Google\Chrome\User Data\Default\preferences ]

 

Found : icon_url

Found : search_url

Found : keyword

 

*************************

 

AdwCleaner[R0].txt - [684 octets] - [24/03/2014 18:52:14]

 

########## EOF - C:\AdwCleaner\AdwCleaner[R0].txt - [743 octets] ##########

[nigella]

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Junkware Removal Tool (JRT) by Thisisu

Version: 6.1.3 (03.23.2014:1)

OS: Windows 7 Home Premium x64

Ran by Claire on 24/03/2014 at 19:05:51.29

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

 

 

 

 

~~~ Services

 

 

 

~~~ Registry Values

 

 

 

~~~ Registry Keys

 

 

 

~~~ Files

 

 

 

~~~ Folders

 

Successfully deleted: [Empty Folder] C:\Users\Claire\appdata\local\{0E2A2586-8C6C-4705-8EC7-287CAA8D9379}

Successfully deleted: [Empty Folder] C:\Users\Claire\appdata\local\{36AC8182-877C-4176-B6A6-E7C11E788BD9}

Successfully deleted: [Empty Folder] C:\Users\Claire\appdata\local\{BDB5FC0D-5F75-44CD-810A-1F96DE5529F1}

 

 

 

~~~ Event Viewer Logs were cleared

 

 

 

 

 

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Scan was completed on 24/03/2014 at 19:27:35.89

End of JRT log

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Sorry again and thank you for your help Gringo

 log

[gringo_pr]

Hello nigella

I Would like you to do the following.

Please print out or make a copy in notepad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.

Run Combofix:

You may be asked to install or update the Recovery Console (Win XP Only) if this happens please allow it to do so (you will need to be connected to the internet for this)

Before you run Combofix I will need you to turn off any security software you have running, If you do not know how to do this you can find out >here< or >here<

Combofix may need to reboot your computer more than once to do its job this is normal.

You can download Combofix from one of these links. I want you to save it to the desktop and run it from there.

• Link 1
  Link 2
  Link 3
• 
  

1. Close any open browsers or any other programs that are open.
2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Double click on combofix.exe & follow the prompts.
When finished, it will produce a report for you.

Note 1: Do not mouseclick combofix's window while it's running. That may cause it to stall

Note 2: If you receive an error "Illegal operation attempted on a registry key that has been marked for deletion." Please restart the computer

"information and logs"

• In your next post I need the following
• Log from Combofix
• let me know of any problems you may have had
• How is the computer doing now?

Gringo

[nigella]

combifix log

 

ComboFix 14-03-24.01 - Claire 25/03/2014  18:17:06.1.2 - x64

Microsoft Windows 7 Home Premium   6.1.7601.1.1252.44.1033.18.3689.2351 [GMT 0:00]

Running from: c:\users\Claire\Desktop\ComboFix.exe

AV: Norton Internet Security *Disabled/Outdated* {63DF5164-9100-186D-2187-8DC619EFD8BF}

FW: Norton Internet Security *Disabled* {5BE4D041-DB6F-1935-0AD8-24F3E73C9FC4}

SP: Norton Internet Security *Disabled/Outdated* {D8BEB080-B73A-17E3-1B37-B6B462689202}

SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}

.

.

(((((((((((((((((((((((((   Files Created from 2014-02-25 to 2014-03-25  )))))))))))))))))))))))))))))))

.

.

2014-03-25 18:27 . 2014-03-25 18:27 -------- d-----w- c:\users\Default\AppData\Local\temp

2014-03-25 17:56 . 2014-03-25 17:58 119512 ----a-w- c:\windows\system32\drivers\MBAMSwissArmy.sys

2014-03-25 17:55 . 2014-03-25 17:55 -------- d-----w- c:\program files (x86)\Malwarebytes Anti-Malware

2014-03-25 17:55 . 2014-03-05 09:26 63192 ----a-w- c:\windows\system32\drivers\mwac.sys

2014-03-25 17:55 . 2014-03-05 09:26 88280 ----a-w- c:\windows\system32\drivers\mbamchameleon.sys

2014-03-25 07:07 . 2014-03-07 04:43 10521840 ----a-w- c:\programdata\Microsoft\Windows Defender\Definition Updates\{7247A12F-B26A-40AC-9CDE-C98921279D00}\mpengine.dll

2014-03-24 18:52 . 2014-03-24 18:53 -------- d-----w- C:\AdwCleaner

.

.

.

((((((((((((((((((((((((((((((((((((((((   Find3M Report   ))))))))))))))))))))))))))))))))))))))))))))))))))))

.

2014-03-05 09:26 . 2014-01-21 00:45 25816 ----a-w- c:\windows\system32\drivers\mbam.sys

2014-02-18 21:11 . 2013-02-16 10:53 88567024 ----a-w- c:\windows\system32\MRT.exe

2014-02-06 12:16 . 2014-02-18 20:32 23170048 ----a-w- c:\windows\system32\mshtml.dll

2014-02-06 11:30 . 2014-02-18 20:32 2724864 ----a-w- c:\windows\system32\mshtml.tlb

2014-02-06 11:30 . 2014-02-18 20:32 4096 ----a-w- c:\windows\system32\ieetwcollectorres.dll

2014-02-06 11:12 . 2014-02-18 20:32 2765824 ----a-w- c:\windows\system32\iertutil.dll

2014-02-06 11:07 . 2014-02-18 20:32 66048 ----a-w- c:\windows\system32\iesetup.dll

2014-02-06 11:06 . 2014-02-18 20:32 48640 ----a-w- c:\windows\system32\ieetwproxystub.dll

2014-02-06 10:57 . 2014-02-18 20:32 53760 ----a-w- c:\windows\system32\jsproxy.dll

2014-02-06 10:56 . 2014-02-18 20:32 33792 ----a-w- c:\windows\system32\iernonce.dll

2014-02-06 10:52 . 2014-02-18 20:32 574976 ----a-w- c:\windows\system32\ieui.dll

2014-02-06 10:49 . 2014-02-18 20:32 139264 ----a-w- c:\windows\system32\ieUnatt.exe

2014-02-06 10:48 . 2014-02-18 20:32 111616 ----a-w- c:\windows\system32\ieetwcollector.exe

2014-02-06 10:48 . 2014-02-18 20:32 708608 ----a-w- c:\windows\system32\jscript9diag.dll

2014-02-06 10:32 . 2014-02-18 20:32 218624 ----a-w- c:\windows\system32\ie4uinit.exe

2014-02-06 10:20 . 2014-02-18 20:32 2724864 ----a-w- c:\windows\SysWow64\mshtml.tlb

2014-02-06 10:17 . 2014-02-18 20:32 195584 ----a-w- c:\windows\system32\msrating.dll

2014-02-06 10:11 . 2014-02-18 20:32 5768704 ----a-w- c:\windows\system32\jscript9.dll

2014-02-06 10:01 . 2014-02-18 20:32 61952 ----a-w- c:\windows\SysWow64\iesetup.dll

2014-02-06 10:00 . 2014-02-18 20:32 51200 ----a-w- c:\windows\SysWow64\ieetwproxystub.dll

2014-02-06 09:57 . 2014-02-18 20:32 627200 ----a-w- c:\windows\system32\msfeeds.dll

2014-02-06 09:50 . 2014-02-18 20:32 2041856 ----a-w- c:\windows\system32\inetcpl.cpl

2014-02-06 09:47 . 2014-02-18 20:32 112128 ----a-w- c:\windows\SysWow64\ieUnatt.exe

2014-02-06 09:46 . 2014-02-18 20:32 553472 ----a-w- c:\windows\SysWow64\jscript9diag.dll

2014-02-06 09:25 . 2014-02-18 20:32 4244480 ----a-w- c:\windows\SysWow64\jscript9.dll

2014-02-06 09:24 . 2014-02-18 20:32 2334208 ----a-w- c:\windows\system32\wininet.dll

2014-02-06 09:22 . 2014-02-18 20:32 13051392 ----a-w- c:\windows\system32\ieframe.dll

2014-02-06 09:09 . 2014-02-18 20:32 1964032 ----a-w- c:\windows\SysWow64\inetcpl.cpl

2014-02-06 08:55 . 2014-02-18 20:32 1393664 ----a-w- c:\windows\system32\urlmon.dll

2014-02-06 08:41 . 2014-02-18 20:32 1820160 ----a-w- c:\windows\SysWow64\wininet.dll

2014-02-06 08:40 . 2014-02-18 20:32 817664 ----a-w- c:\windows\system32\ieapfltr.dll

2014-01-03 21:41 . 2014-01-03 21:41 692616 ----a-w- c:\windows\SysWow64\FlashPlayerApp.exe

2014-01-03 21:41 . 2011-10-16 00:40 71048 ----a-w- c:\windows\SysWow64\FlashPlayerCPLApp.cpl

.

.

(((((((((((((((((((((((((((((((((((((   Reg Loading Points   ))))))))))))))))))))))))))))))))))))))))))))))))))

.

.

*Note* empty entries & legit default entries are not shown 

REGEDIT4

.

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]

"Skype"="c:\program files (x86)\Skype\Phone\Skype.exe" [2014-01-14 20728480]

.

[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Run]

"StartCCC"="c:\program files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" [2011-06-29 336384]

"HPQuickWebProxy"="c:\program files (x86)\Hewlett-Packard\HP QuickWeb\hpqwutils.exe" [2011-10-08 169528]

"HPOSD"="c:\program files (x86)\Hewlett-Packard\HP On Screen Display\HPOSD.exe" [2011-08-19 379960]

"HP CoolSense"="c:\program files (x86)\Hewlett-Packard\HP CoolSense\CoolSense.exe" [2011-08-26 1342008]

"Easybits Recovery"="c:\program files (x86)\EasyBits For Kids\ezRecover.exe" [2011-09-15 61112]

"HP Quick Launch"="c:\program files (x86)\Hewlett-Packard\HP Quick Launch\HPMSGSVC.exe" [2012-02-15 577408]

"Adobe ARM"="c:\program files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe" [2013-12-21 959904]

.

c:\programdata\Microsoft\Windows\Start Menu\Programs\Startup\

Bluetooth.lnk - c:\program files\WIDCOMM\Bluetooth Software\BTTray.exe [2011-9-20 1338144]

.

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\system]

"ConsentPromptBehaviorAdmin"= 5 (0x5)

"ConsentPromptBehaviorUser"= 3 (0x3)

"EnableUIADesktopToggle"= 0 (0x0)

"HideFastUserSwitching"= 0 (0x0)

.

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\explorer]

"EnableShellExecuteHooks"= 1 (0x1)

.

[hkey_local_machine\software\Wow6432Node\microsoft\windows\currentversion\explorer\ShellExecuteHooks]

.

[HKEY_LOCAL_MACHINE\software\wow6432node\microsoft\windows nt\currentversion\windows]

"LoadAppInit_DLLs"=1 (0x1)

.

[HKEY_LOCAL_MACHINE\system\currentcontrolset\control\lsa]

Notification Packages REG_MULTI_SZ   scecli c:\program files\WIDCOMM\Bluetooth Software\BtwProximityCP.dll

.

R2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;c:\windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe;c:\windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [x]

R2 HPAuto;HP Auto;c:\program files\Hewlett-Packard\HP Auto\HPAuto.exe;c:\program files\Hewlett-Packard\HP Auto\HPAuto.exe [x]

R2 SkypeUpdate;Skype Updater;c:\program files (x86)\Skype\Updater\Updater.exe;c:\program files (x86)\Skype\Updater\Updater.exe [x]

R3 BBSvc;Bing Bar Update Service;c:\program files (x86)\Microsoft\BingBar\BBSvc.EXE;c:\program files (x86)\Microsoft\BingBar\BBSvc.EXE [x]

R3 ew_hwusbdev;Huawei MobileBroadband USB PNP Device;c:\windows\system32\DRIVERS\ew_hwusbdev.sys;c:\windows\SYSNATIVE\DRIVERS\ew_hwusbdev.sys [x]

R3 ew_usbenumfilter;huawei_CompositeFilter;c:\windows\system32\DRIVERS\ew_usbenumfilter.sys;c:\windows\SYSNATIVE\DRIVERS\ew_usbenumfilter.sys [x]

R3 ewusbmbb;HUAWEI USB-WWAN miniport;c:\windows\system32\DRIVERS\ewusbwwan.sys;c:\windows\SYSNATIVE\DRIVERS\ewusbwwan.sys [x]

R3 GamesAppService;GamesAppService;c:\program files (x86)\WildTangent Games\App\GamesAppService.exe;c:\program files (x86)\WildTangent Games\App\GamesAppService.exe [x]

R3 IEEtwCollectorService;Internet Explorer ETW Collector Service;c:\windows\system32\IEEtwCollector.exe;c:\windows\SYSNATIVE\IEEtwCollector.exe [x]

R3 RdpVideoMiniport;Remote Desktop Video Miniport Driver;c:\windows\system32\drivers\rdpvideominiport.sys;c:\windows\SYSNATIVE\drivers\rdpvideominiport.sys [x]

R3 SrvHsfHDA;SrvHsfHDA;c:\windows\system32\DRIVERS\VSTAZL6.SYS;c:\windows\SYSNATIVE\DRIVERS\VSTAZL6.SYS [x]

R3 SrvHsfV92;SrvHsfV92;c:\windows\system32\DRIVERS\VSTDPV6.SYS;c:\windows\SYSNATIVE\DRIVERS\VSTDPV6.SYS [x]

R3 SrvHsfWinac;SrvHsfWinac;c:\windows\system32\DRIVERS\VSTCNXT6.SYS;c:\windows\SYSNATIVE\DRIVERS\VSTCNXT6.SYS [x]

R3 TsUsbFlt;TsUsbFlt;c:\windows\system32\drivers\tsusbflt.sys;c:\windows\SYSNATIVE\drivers\tsusbflt.sys [x]

R3 TsUsbGD;Remote Desktop Generic USB Device;c:\windows\system32\drivers\TsUsbGD.sys;c:\windows\SYSNATIVE\drivers\TsUsbGD.sys [x]

R3 WatAdminSvc;Windows Activation Technologies Service;c:\windows\system32\Wat\WatAdminSvc.exe;c:\windows\SYSNATIVE\Wat\WatAdminSvc.exe [x]

R4 wlcrasvc;Windows Live Mesh remote connections service;c:\program files\Windows Live\Mesh\wlcrasvc.exe;c:\program files\Windows Live\Mesh\wlcrasvc.exe [x]

S0 amd_sata;amd_sata;c:\windows\system32\DRIVERS\amd_sata.sys;c:\windows\SYSNATIVE\DRIVERS\amd_sata.sys [x]

S0 amd_xata;amd_xata;c:\windows\system32\DRIVERS\amd_xata.sys;c:\windows\SYSNATIVE\DRIVERS\amd_xata.sys [x]

S2 AESTFilters;Andrea ST Filters Service;c:\program files\IDT\WDM\AESTSr64.exe;c:\program files\IDT\WDM\AESTSr64.exe [x]

S2 AMD External Events Utility;AMD External Events Utility;c:\windows\system32\atiesrxx.exe;c:\windows\SYSNATIVE\atiesrxx.exe [x]

S2 BBUpdate;BBUpdate;c:\program files (x86)\Microsoft\BingBar\SeaPort.EXE;c:\program files (x86)\Microsoft\BingBar\SeaPort.EXE [x]

S2 BecHelperService;BecHelperService;c:\program files (x86)\3 Mobile Broadband\3Connect\BecHelperService.exe;c:\program files (x86)\3 Mobile Broadband\3Connect\BecHelperService.exe [x]

S2 cvhsvc;Client Virtualization Handler;c:\program files (x86)\Common Files\Microsoft Shared\Virtualization Handler\CVHSVC.EXE;c:\program files (x86)\Common Files\Microsoft Shared\Virtualization Handler\CVHSVC.EXE [x]

S2 ezSharedSvc;Easybits Services for Windows;c:\windows\System32\ezSharedSvcHost.exe;c:\windows\SYSNATIVE\ezSharedSvcHost.exe [x]

S2 HP Support Assistant Service;HP Support Assistant Service;c:\program files (x86)\Hewlett-Packard\HP Support Framework\hpsa_service.exe;c:\program files (x86)\Hewlett-Packard\HP Support Framework\hpsa_service.exe [x]

S2 HPClientSvc;HP Client Services;c:\program files\Hewlett-Packard\HP Client Services\HPClientServices.exe;c:\program files\Hewlett-Packard\HP Client Services\HPClientServices.exe [x]

S2 HPDrvMntSvc.exe;HP Quick Synchronization Service;c:\program files (x86)\Hewlett-Packard\Shared\HPDrvMntSvc.exe;c:\program files (x86)\Hewlett-Packard\Shared\HPDrvMntSvc.exe [x]

S2 hpsrv;HP Service;c:\windows\system32\Hpservice.exe;c:\windows\SYSNATIVE\Hpservice.exe [x]

S2 HPWMISVC;HPWMISVC;c:\program files (x86)\Hewlett-Packard\HP Quick Launch\HPWMISVC.exe;c:\program files (x86)\Hewlett-Packard\HP Quick Launch\HPWMISVC.exe [x]

S2 NIS;Norton Internet Security;c:\program files (x86)\Norton Internet Security\Engine\19.9.1.14\ccSvcHst.exe;c:\program files (x86)\Norton Internet Security\Engine\19.9.1.14\ccSvcHst.exe [x]

S2 sftlist;Application Virtualization Client;c:\program files (x86)\Microsoft Application Virtualization Client\sftlist.exe;c:\program files (x86)\Microsoft Application Virtualization Client\sftlist.exe [x]

S3 AtiHDAudioService;ATI Function Driver for HD Audio Service;c:\windows\system32\drivers\AtihdW76.sys;c:\windows\SYSNATIVE\drivers\AtihdW76.sys [x]

S3 bcbtums;Bluetooth RAM Firmware Download USB Filter;c:\windows\system32\drivers\bcbtums.sys;c:\windows\SYSNATIVE\drivers\bcbtums.sys [x]

S3 BHDrvx64;BHDrvx64;c:\programdata\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_19.1.0.28\Definitions\BASHDefs\20120507.001\BHDrvx64.sys;c:\programdata\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_19.1.0.28\Definitions\BASHDefs\20120507.001\BHDrvx64.sys [x]

S3 btwampfl;btwampfl Bluetooth filter driver;c:\windows\system32\drivers\btwampfl.sys;c:\windows\SYSNATIVE\drivers\btwampfl.sys [x]

S3 BTWDPAN;Bluetooth Personal Area Network;c:\windows\system32\DRIVERS\btwdpan.sys;c:\windows\SYSNATIVE\DRIVERS\btwdpan.sys [x]

S3 btwl2cap;Bluetooth L2CAP Service;c:\windows\system32\DRIVERS\btwl2cap.sys;c:\windows\SYSNATIVE\DRIVERS\btwl2cap.sys [x]

S3 ccSet_NIS;Norton Internet Security Settings Manager;c:\windows\system32\drivers\NISx64\1309010.00E\ccSetx64.sys;c:\windows\SYSNATIVE\drivers\NISx64\1309010.00E\ccSetx64.sys [x]

S3 clwvd;CyberLink WebCam Virtual Driver;c:\windows\system32\DRIVERS\clwvd.sys;c:\windows\SYSNATIVE\DRIVERS\clwvd.sys [x]

S3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files (x86)\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys;c:\program files (x86)\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys [x]

S3 huawei_enumerator;huawei_enumerator;c:\windows\system32\DRIVERS\ew_jubusenum.sys;c:\windows\SYSNATIVE\DRIVERS\ew_jubusenum.sys [x]

S3 IDSVia64;IDSVia64;c:\programdata\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_19.1.0.28\Definitions\IPSDefs\20120518.001\IDSvia64.sys;c:\programdata\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_19.1.0.28\Definitions\IPSDefs\20120518.001\IDSvia64.sys [x]

S3 RSUSBSTOR;RtsUStor.Sys Realtek USB Card Reader;c:\windows\system32\Drivers\RtsUStor.sys;c:\windows\SYSNATIVE\Drivers\RtsUStor.sys [x]

S3 RTL8167;Realtek 8167 NT Driver;c:\windows\system32\DRIVERS\Rt64win7.sys;c:\windows\SYSNATIVE\DRIVERS\Rt64win7.sys [x]

S3 Sftfs;Sftfs;c:\windows\system32\DRIVERS\Sftfslh.sys;c:\windows\SYSNATIVE\DRIVERS\Sftfslh.sys [x]

S3 Sftplay;Sftplay;c:\windows\system32\DRIVERS\Sftplaylh.sys;c:\windows\SYSNATIVE\DRIVERS\Sftplaylh.sys [x]

S3 Sftredir;Sftredir;c:\windows\system32\DRIVERS\Sftredirlh.sys;c:\windows\SYSNATIVE\DRIVERS\Sftredirlh.sys [x]

S3 Sftvol;Sftvol;c:\windows\system32\DRIVERS\Sftvollh.sys;c:\windows\SYSNATIVE\DRIVERS\Sftvollh.sys [x]

S3 sftvsa;Application Virtualization Service Agent;c:\program files (x86)\Microsoft Application Virtualization Client\sftvsa.exe;c:\program files (x86)\Microsoft Application Virtualization Client\sftvsa.exe [x]

S3 SymDS;Symantec Data Store;c:\windows\system32\drivers\NISx64\1309010.00E\SYMDS64.SYS;c:\windows\SYSNATIVE\drivers\NISx64\1309010.00E\SYMDS64.SYS [x]

S3 SymEFA;Symantec Extended File Attributes;c:\windows\system32\drivers\NISx64\1309010.00E\SYMEFA64.SYS;c:\windows\SYSNATIVE\drivers\NISx64\1309010.00E\SYMEFA64.SYS [x]

S3 SymIRON;Symantec Iron Driver;c:\windows\system32\drivers\NISx64\1309010.00E\Ironx64.SYS;c:\windows\SYSNATIVE\drivers\NISx64\1309010.00E\Ironx64.SYS [x]

S3 SymNetS;Symantec Network Security WFP Driver;c:\windows\System32\Drivers\NISx64\1309010.00E\SYMNETS.SYS;c:\windows\SYSNATIVE\Drivers\NISx64\1309010.00E\SYMNETS.SYS [x]

S3 usbfilter;AMD USB Filter Driver;c:\windows\system32\DRIVERS\usbfilter.sys;c:\windows\SYSNATIVE\DRIVERS\usbfilter.sys [x]

.

.

[HKEY_LOCAL_MACHINE\software\wow6432node\microsoft\active setup\installed components\{8A69D345-D564-463c-AFF1-A69D9E530F96}]

2014-03-24 19:52 1150280 ----a-w- c:\program files (x86)\Google\Chrome\Application\33.0.1750.154\Installer\chrmstp.exe

.

Contents of the 'Scheduled Tasks' folder

.

2014-03-25 c:\windows\Tasks\GoogleUpdateTaskMachineCore.job

- c:\program files (x86)\Google\Update\GoogleUpdate.exe [2012-08-26 21:51]

.

2014-03-25 c:\windows\Tasks\GoogleUpdateTaskMachineUA.job

- c:\program files (x86)\Google\Update\GoogleUpdate.exe [2012-08-26 21:51]

.

.

--------- X64 Entries -----------

.

.

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]

"SysTrayApp"="c:\program files\IDT\WDM\sttray64.exe" [2011-07-01 1128448]

"SetDefault"="c:\program files\Hewlett-Packard\HP LaunchBox\SetDefault.exe" [2011-09-30 43320]

.

------- Supplementary Scan -------

.

uStart Page = 

uLocal Page = c:\windows\system32\blank.htm

mStart Page = 

mLocal Page = c:\windows\SysWOW64\blank.htm

uInternet Settings,ProxyOverride = <local>

uSearchAssistant = 

IE: Send image to &Bluetooth Device... - c:\program files\WIDCOMM\Bluetooth Software\btsendto_ie_ctx.htm

IE: Send page to &Bluetooth Device... - c:\program files\WIDCOMM\Bluetooth Software\btsendto_ie.htm

TCP: DhcpNameServer = 192.168.0.254

.

- - - - ORPHANS REMOVED - - - -

.

HKLM_Wow6432Node-ActiveSetup-{2D46B6DC-2207-486B-B523-A557E6D54B47} - start

HKLM_Wow6432Node-ActiveSetup-{F5E7D9AF-60F6-4A30-87E3-4EA94D322CE1} - msiexec

HKLM-Run-SynTPEnh - c:\program files (x86)\Synaptics\SynTP\SynTPEnh.exe

AddRemove-Adobe Shockwave Player - c:\windows\system32\Adobe\Shockwave 11\uninstaller.exe

AddRemove-EasyBits Magic Desktop - c:\windows\system32\ezMDUninstall.exe

AddRemove-{50316C0A-CC2A-460A-9EA5-F486E54AC17D}_is1 - c:\program files (x86)\AVG\AVG PC Tuneup 2011\unins000.exe

AddRemove-{6F44AF95-3CDE-4513-AD3F-6D45F17BF324} - c:\program files (x86)\InstallShield Installation Information\{6F44AF95-3CDE-4513-AD3F-6D45F17BF324}\setup.exe

.

.

.

[HKEY_LOCAL_MACHINE\system\ControlSet001\services\NIS]

"ImagePath"="\"c:\program files (x86)\Norton Internet Security\Engine\19.9.1.14\ccSvcHst.exe\" /s \"NIS\" /m \"c:\program files (x86)\Norton Internet Security\Engine\19.9.1.14\diMaster.dll\" /prefetch:1"

.

--------------------- LOCKED REGISTRY KEYS ---------------------

.

[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}]

@Denied: (A 2) (Everyone)

@="FlashBroker"

"LocalizedString"="@c:\\Windows\\system32\\Macromed\\Flash\\FlashUtil64_11_9_900_170_ActiveX.exe,-101"

.

[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\Elevation]

"Enabled"=dword:00000001

.

[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\LocalServer32]

@="c:\\Windows\\system32\\Macromed\\Flash\\FlashUtil64_11_9_900_170_ActiveX.exe"

.

[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\TypeLib]

@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"

.

[HKEY_LOCAL_MACHINE\software\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}]

@Denied: (A 2) (Everyone)

@="IFlashBroker5"

.

[HKEY_LOCAL_MACHINE\software\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\ProxyStubClsid32]

@="{00020424-0000-0000-C000-000000000046}"

.

[HKEY_LOCAL_MACHINE\software\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\TypeLib]

@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"

"Version"="1.0"

.

[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}]

@Denied: (A 2) (Everyone)

@="FlashBroker"

"LocalizedString"="@c:\\Windows\\SysWOW64\\Macromed\\Flash\\FlashUtil32_11_9_900_170_ActiveX.exe,-101"

.

[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\Elevation]

"Enabled"=dword:00000001

.

[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\LocalServer32]

@="c:\\Windows\\SysWOW64\\Macromed\\Flash\\FlashUtil32_11_9_900_170_ActiveX.exe"

.

[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\TypeLib]

@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"

.

[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}]

@Denied: (A 2) (Everyone)

@="Shockwave Flash Object"

.

[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\InprocServer32]

@="c:\\Windows\\SysWOW64\\Macromed\\Flash\\Flash32_11_9_900_170.ocx"

"ThreadingModel"="Apartment"

.

[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\MiscStatus]

@="0"

.

[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\ProgID]

@="ShockwaveFlash.ShockwaveFlash.11"

.

[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\ToolboxBitmap32]

@="c:\\Windows\\SysWOW64\\Macromed\\Flash\\Flash32_11_9_900_170.ocx, 1"

.

[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\TypeLib]

@="{D27CDB6B-AE6D-11cf-96B8-444553540000}"

.

[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\Version]

@="1.0"

.

[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\VersionIndependentProgID]

@="ShockwaveFlash.ShockwaveFlash"

.

[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}]

@Denied: (A 2) (Everyone)

@="Macromedia Flash Factory Object"

.

[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\InprocServer32]

@="c:\\Windows\\SysWOW64\\Macromed\\Flash\\Flash32_11_9_900_170.ocx"

"ThreadingModel"="Apartment"

.

[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\ProgID]

@="FlashFactory.FlashFactory.1"

.

[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\ToolboxBitmap32]

@="c:\\Windows\\SysWOW64\\Macromed\\Flash\\Flash32_11_9_900_170.ocx, 1"

.

[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\TypeLib]

@="{D27CDB6B-AE6D-11cf-96B8-444553540000}"

.

[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\Version]

@="1.0"

.

[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\VersionIndependentProgID]

@="FlashFactory.FlashFactory"

.

[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}]

@Denied: (A 2) (Everyone)

@="IFlashBroker5"

.

[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\ProxyStubClsid32]

@="{00020424-0000-0000-C000-000000000046}"

.

[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\TypeLib]

@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"

"Version"="1.0"

.

[HKEY_LOCAL_MACHINE\system\ControlSet001\Control\Class\{4D36E96D-E325-11CE-BFC1-08002BE10318}\0000\AllUserSettings]

@Denied: (A) (Users)

@Denied: (A) (Everyone)

@Allowed: (B 1 2 3 4 5) (S-1-5-20)

"BlindDial"=dword:00000000

.

[HKEY_LOCAL_MACHINE\system\ControlSet001\Control\Class\{4D36E96D-E325-11CE-BFC1-08002BE10318}\0001\AllUserSettings]

@Denied: (A) (Users)

@Denied: (A) (Everyone)

@Allowed: (B 1 2 3 4 5) (S-1-5-20)

"BlindDial"=dword:00000000

.

[HKEY_LOCAL_MACHINE\system\ControlSet001\Control\Class\{4D36E96D-E325-11CE-BFC1-08002BE10318}\0002\AllUserSettings]

@Denied: (A) (Users)

@Denied: (A) (Everyone)

@Allowed: (B 1 2 3 4 5) (S-1-5-20)

"BlindDial"=dword:00000000

.

[HKEY_LOCAL_MACHINE\system\ControlSet001\Control\PCW\Security]

@Denied: (Full) (Everyone)

.

Completion time: 2014-03-25  18:32:33

ComboFix-quarantined-files.txt  2014-03-25 18:32

.

Pre-Run: 209,756,418,048 bytes free

Post-Run: 209,198,751,744 bytes free

.

- - End Of File - - F006DD86DDC020D710CAFA6415F4D253

A36C5E4F47E84449FF07ED3517B43A31

 

 

the computer appears to be running well.  the chrome browser and internet explorer appear not to have the snap do page as their home page

 

thank you