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snap do again! [Solved]


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#16
gringo_pr

gringo_pr

    Trusted Helper

  • Malware Removal
  • 7,268 posts

Hello nigella

At this time I would like you to run this script for me and it is a good time to check out the computer to see if there is anything else that needs to be addressed.

:Run CFScript:

Please start by opening Notepad and copy/paste the text in the box into the window:

ClearJavaCache::


 
Save it to your desktop as CFScript.txt

Referring to the picture above, drag CFScript.txt into ComboFix.exe
CFScriptB-4.gif
This will let ComboFix run again.
Restart if you have to.
Save the produced logfile to your desktop.

Note: Do not mouseclick combofix's window whilst it's running. That may cause it to stall

Note 2: If you receive an error "Illegal operation attempted on a registry key that has been marked for deletion." Please restart the computer

"information and logs"
  • In your next post I need the following
    • report from Combofix
    • let me know of any problems you may have had
    • How is the computer doing now after running the script?
Gringo
  • 0

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#17
gringo_pr

gringo_pr

    Trusted Helper

  • Malware Removal
  • 7,268 posts

Greetings


I have not heard from you in a couple of days so I am coming by to check on you to see if you are having problems or you just need some more time.

Also to remind you that it is very important that we finish the process completely so as to not get reinfected. I will let you know when we are complete and I will ask to remove our tools




Gringo
  • 0

#18
nigella

nigella

    Member

  • Topic Starter
  • Member
  • PipPipPip
  • 216 posts
Hi gringo sorry I thought I ran combifix with the txt file last Thursday and posted it. I will check this evening and repost later it's evening
  • 0

#19
nigella

nigella

    Member

  • Topic Starter
  • Member
  • PipPipPip
  • 216 posts

here is the combifix log that I ran on the 27th

 

ComboFix 14-03-24.01 - Claire 27/03/2014  18:13:58.2.2 - x64
Microsoft Windows 7 Home Premium   6.1.7601.1.1252.44.1033.18.3689.2144 [GMT 0:00]
Running from: c:\users\Claire\Desktop\ComboFix.exe
Command switches used :: c:\users\Claire\Desktop\CFScript.txt
AV: Norton Internet Security *Disabled/Outdated* {63DF5164-9100-186D-2187-8DC619EFD8BF}
FW: Norton Internet Security *Disabled* {5BE4D041-DB6F-1935-0AD8-24F3E73C9FC4}
SP: Norton Internet Security *Disabled/Outdated* {D8BEB080-B73A-17E3-1B37-B6B462689202}
SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
.
(((((((((((((((((((((((((   Files Created from 2014-02-27 to 2014-03-27  )))))))))))))))))))))))))))))))
.
.
2014-03-27 18:29 . 2014-03-27 18:29 -------- d-----w- c:\users\Default\AppData\Local\temp
2014-03-26 19:16 . 2014-01-28 02:32 228864 ----a-w- c:\windows\system32\wwansvc.dll
2014-03-26 19:16 . 2014-01-29 02:32 484864 ----a-w- c:\windows\system32\wer.dll
2014-03-26 19:16 . 2014-01-29 02:06 381440 ----a-w- c:\windows\SysWow64\wer.dll
2014-03-26 19:16 . 2014-02-07 01:23 3156480 ----a-w- c:\windows\system32\win32k.sys
2014-03-25 17:56 . 2014-03-25 17:58 119512 ----a-w- c:\windows\system32\drivers\MBAMSwissArmy.sys
2014-03-25 17:55 . 2014-03-25 17:55 -------- d-----w- c:\program files (x86)\Malwarebytes Anti-Malware
2014-03-25 17:55 . 2014-03-05 09:26 63192 ----a-w- c:\windows\system32\drivers\mwac.sys
2014-03-25 17:55 . 2014-03-05 09:26 88280 ----a-w- c:\windows\system32\drivers\mbamchameleon.sys
2014-03-25 07:07 . 2014-03-07 04:43 10521840 ----a-w- c:\programdata\Microsoft\Windows Defender\Definition Updates\{7247A12F-B26A-40AC-9CDE-C98921279D00}\mpengine.dll
2014-03-25 07:06 . 2014-02-04 02:32 1424384 ----a-w- c:\windows\system32\WindowsCodecs.dll
2014-03-25 07:06 . 2014-02-04 02:32 624128 ----a-w- c:\windows\system32\qedit.dll
2014-03-25 07:06 . 2014-02-04 02:04 1230336 ----a-w- c:\windows\SysWow64\WindowsCodecs.dll
2014-03-25 07:06 . 2014-02-04 02:04 509440 ----a-w- c:\windows\SysWow64\qedit.dll
2014-03-24 18:52 . 2014-03-24 18:53 -------- d-----w- C:\AdwCleaner
.
.
.
((((((((((((((((((((((((((((((((((((((((   Find3M Report   ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2014-03-27 17:33 . 2013-02-16 10:53 90015360 ----a-w- c:\windows\system32\MRT.exe
2014-03-05 09:26 . 2014-01-21 00:45 25816 ----a-w- c:\windows\system32\drivers\mbam.sys
2014-02-06 12:16 . 2014-02-18 20:32 23170048 ----a-w- c:\windows\system32\mshtml.dll
2014-02-06 11:30 . 2014-02-18 20:32 2724864 ----a-w- c:\windows\system32\mshtml.tlb
2014-02-06 11:30 . 2014-02-18 20:32 4096 ----a-w- c:\windows\system32\ieetwcollectorres.dll
2014-02-06 11:12 . 2014-02-18 20:32 2765824 ----a-w- c:\windows\system32\iertutil.dll
2014-02-06 11:07 . 2014-02-18 20:32 66048 ----a-w- c:\windows\system32\iesetup.dll
2014-02-06 11:06 . 2014-02-18 20:32 48640 ----a-w- c:\windows\system32\ieetwproxystub.dll
2014-02-06 10:57 . 2014-02-18 20:32 53760 ----a-w- c:\windows\system32\jsproxy.dll
2014-02-06 10:56 . 2014-02-18 20:32 33792 ----a-w- c:\windows\system32\iernonce.dll
2014-02-06 10:52 . 2014-02-18 20:32 574976 ----a-w- c:\windows\system32\ieui.dll
2014-02-06 10:49 . 2014-02-18 20:32 139264 ----a-w- c:\windows\system32\ieUnatt.exe
2014-02-06 10:48 . 2014-02-18 20:32 111616 ----a-w- c:\windows\system32\ieetwcollector.exe
2014-02-06 10:48 . 2014-02-18 20:32 708608 ----a-w- c:\windows\system32\jscript9diag.dll
2014-02-06 10:32 . 2014-02-18 20:32 218624 ----a-w- c:\windows\system32\ie4uinit.exe
2014-02-06 10:20 . 2014-02-18 20:32 2724864 ----a-w- c:\windows\SysWow64\mshtml.tlb
2014-02-06 10:17 . 2014-02-18 20:32 195584 ----a-w- c:\windows\system32\msrating.dll
2014-02-06 10:11 . 2014-02-18 20:32 5768704 ----a-w- c:\windows\system32\jscript9.dll
2014-02-06 10:01 . 2014-02-18 20:32 61952 ----a-w- c:\windows\SysWow64\iesetup.dll
2014-02-06 10:00 . 2014-02-18 20:32 51200 ----a-w- c:\windows\SysWow64\ieetwproxystub.dll
2014-02-06 09:57 . 2014-02-18 20:32 627200 ----a-w- c:\windows\system32\msfeeds.dll
2014-02-06 09:50 . 2014-02-18 20:32 2041856 ----a-w- c:\windows\system32\inetcpl.cpl
2014-02-06 09:47 . 2014-02-18 20:32 112128 ----a-w- c:\windows\SysWow64\ieUnatt.exe
2014-02-06 09:46 . 2014-02-18 20:32 553472 ----a-w- c:\windows\SysWow64\jscript9diag.dll
2014-02-06 09:25 . 2014-02-18 20:32 4244480 ----a-w- c:\windows\SysWow64\jscript9.dll
2014-02-06 09:24 . 2014-02-18 20:32 2334208 ----a-w- c:\windows\system32\wininet.dll
2014-02-06 09:22 . 2014-02-18 20:32 13051392 ----a-w- c:\windows\system32\ieframe.dll
2014-02-06 09:09 . 2014-02-18 20:32 1964032 ----a-w- c:\windows\SysWow64\inetcpl.cpl
2014-02-06 08:55 . 2014-02-18 20:32 1393664 ----a-w- c:\windows\system32\urlmon.dll
2014-02-06 08:41 . 2014-02-18 20:32 1820160 ----a-w- c:\windows\SysWow64\wininet.dll
2014-02-06 08:40 . 2014-02-18 20:32 817664 ----a-w- c:\windows\system32\ieapfltr.dll
2014-01-03 21:41 . 2014-01-03 21:41 692616 ----a-w- c:\windows\SysWow64\FlashPlayerApp.exe
2014-01-03 21:41 . 2011-10-16 00:40 71048 ----a-w- c:\windows\SysWow64\FlashPlayerCPLApp.cpl
.
.
(((((((((((((((((((((((((((((((((((((   Reg Loading Points   ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown 
REGEDIT4
.
[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"Skype"="c:\program files (x86)\Skype\Phone\Skype.exe" [2014-01-14 20728480]
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Run]
"StartCCC"="c:\program files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" [2011-06-29 336384]
"HPQuickWebProxy"="c:\program files (x86)\Hewlett-Packard\HP QuickWeb\hpqwutils.exe" [2011-10-08 169528]
"HPOSD"="c:\program files (x86)\Hewlett-Packard\HP On Screen Display\HPOSD.exe" [2011-08-19 379960]
"HP CoolSense"="c:\program files (x86)\Hewlett-Packard\HP CoolSense\CoolSense.exe" [2011-08-26 1342008]
"Easybits Recovery"="c:\program files (x86)\EasyBits For Kids\ezRecover.exe" [2011-09-15 61112]
"HP Quick Launch"="c:\program files (x86)\Hewlett-Packard\HP Quick Launch\HPMSGSVC.exe" [2012-02-15 577408]
"Adobe ARM"="c:\program files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe" [2013-12-21 959904]
.
c:\programdata\Microsoft\Windows\Start Menu\Programs\Startup\
Bluetooth.lnk - c:\program files\WIDCOMM\Bluetooth Software\BTTray.exe [2011-9-20 1338144]
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\system]
"ConsentPromptBehaviorAdmin"= 5 (0x5)
"ConsentPromptBehaviorUser"= 3 (0x3)
"EnableUIADesktopToggle"= 0 (0x0)
"HideFastUserSwitching"= 0 (0x0)
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\explorer]
"EnableShellExecuteHooks"= 1 (0x1)
.
[hkey_local_machine\software\Wow6432Node\microsoft\windows\currentversion\explorer\ShellExecuteHooks]
.
[HKEY_LOCAL_MACHINE\software\wow6432node\microsoft\windows nt\currentversion\windows]
"LoadAppInit_DLLs"=1 (0x1)
.
[HKEY_LOCAL_MACHINE\system\currentcontrolset\control\lsa]
Notification Packages REG_MULTI_SZ   scecli c:\program files\WIDCOMM\Bluetooth Software\BtwProximityCP.dll
.
R2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;c:\windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe;c:\windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [x]
R2 HPAuto;HP Auto;c:\program files\Hewlett-Packard\HP Auto\HPAuto.exe;c:\program files\Hewlett-Packard\HP Auto\HPAuto.exe [x]
R2 SkypeUpdate;Skype Updater;c:\program files (x86)\Skype\Updater\Updater.exe;c:\program files (x86)\Skype\Updater\Updater.exe [x]
R3 BBSvc;Bing Bar Update Service;c:\program files (x86)\Microsoft\BingBar\BBSvc.EXE;c:\program files (x86)\Microsoft\BingBar\BBSvc.EXE [x]
R3 ew_hwusbdev;Huawei MobileBroadband USB PNP Device;c:\windows\system32\DRIVERS\ew_hwusbdev.sys;c:\windows\SYSNATIVE\DRIVERS\ew_hwusbdev.sys [x]
R3 ew_usbenumfilter;huawei_CompositeFilter;c:\windows\system32\DRIVERS\ew_usbenumfilter.sys;c:\windows\SYSNATIVE\DRIVERS\ew_usbenumfilter.sys [x]
R3 ewusbmbb;HUAWEI USB-WWAN miniport;c:\windows\system32\DRIVERS\ewusbwwan.sys;c:\windows\SYSNATIVE\DRIVERS\ewusbwwan.sys [x]
R3 GamesAppService;GamesAppService;c:\program files (x86)\WildTangent Games\App\GamesAppService.exe;c:\program files (x86)\WildTangent Games\App\GamesAppService.exe [x]
R3 IEEtwCollectorService;Internet Explorer ETW Collector Service;c:\windows\system32\IEEtwCollector.exe;c:\windows\SYSNATIVE\IEEtwCollector.exe [x]
R3 RdpVideoMiniport;Remote Desktop Video Miniport Driver;c:\windows\system32\drivers\rdpvideominiport.sys;c:\windows\SYSNATIVE\drivers\rdpvideominiport.sys [x]
R3 SrvHsfHDA;SrvHsfHDA;c:\windows\system32\DRIVERS\VSTAZL6.SYS;c:\windows\SYSNATIVE\DRIVERS\VSTAZL6.SYS [x]
R3 SrvHsfV92;SrvHsfV92;c:\windows\system32\DRIVERS\VSTDPV6.SYS;c:\windows\SYSNATIVE\DRIVERS\VSTDPV6.SYS [x]
R3 SrvHsfWinac;SrvHsfWinac;c:\windows\system32\DRIVERS\VSTCNXT6.SYS;c:\windows\SYSNATIVE\DRIVERS\VSTCNXT6.SYS [x]
R3 TsUsbFlt;TsUsbFlt;c:\windows\system32\drivers\tsusbflt.sys;c:\windows\SYSNATIVE\drivers\tsusbflt.sys [x]
R3 TsUsbGD;Remote Desktop Generic USB Device;c:\windows\system32\drivers\TsUsbGD.sys;c:\windows\SYSNATIVE\drivers\TsUsbGD.sys [x]
R3 WatAdminSvc;Windows Activation Technologies Service;c:\windows\system32\Wat\WatAdminSvc.exe;c:\windows\SYSNATIVE\Wat\WatAdminSvc.exe [x]
R4 wlcrasvc;Windows Live Mesh remote connections service;c:\program files\Windows Live\Mesh\wlcrasvc.exe;c:\program files\Windows Live\Mesh\wlcrasvc.exe [x]
S0 amd_sata;amd_sata;c:\windows\system32\DRIVERS\amd_sata.sys;c:\windows\SYSNATIVE\DRIVERS\amd_sata.sys [x]
S0 amd_xata;amd_xata;c:\windows\system32\DRIVERS\amd_xata.sys;c:\windows\SYSNATIVE\DRIVERS\amd_xata.sys [x]
S2 AESTFilters;Andrea ST Filters Service;c:\program files\IDT\WDM\AESTSr64.exe;c:\program files\IDT\WDM\AESTSr64.exe [x]
S2 AMD External Events Utility;AMD External Events Utility;c:\windows\system32\atiesrxx.exe;c:\windows\SYSNATIVE\atiesrxx.exe [x]
S2 BBUpdate;BBUpdate;c:\program files (x86)\Microsoft\BingBar\SeaPort.EXE;c:\program files (x86)\Microsoft\BingBar\SeaPort.EXE [x]
S2 BecHelperService;BecHelperService;c:\program files (x86)\3 Mobile Broadband\3Connect\BecHelperService.exe;c:\program files (x86)\3 Mobile Broadband\3Connect\BecHelperService.exe [x]
S2 cvhsvc;Client Virtualization Handler;c:\program files (x86)\Common Files\Microsoft Shared\Virtualization Handler\CVHSVC.EXE;c:\program files (x86)\Common Files\Microsoft Shared\Virtualization Handler\CVHSVC.EXE [x]
S2 ezSharedSvc;Easybits Services for Windows;c:\windows\System32\ezSharedSvcHost.exe;c:\windows\SYSNATIVE\ezSharedSvcHost.exe [x]
S2 HP Support Assistant Service;HP Support Assistant Service;c:\program files (x86)\Hewlett-Packard\HP Support Framework\hpsa_service.exe;c:\program files (x86)\Hewlett-Packard\HP Support Framework\hpsa_service.exe [x]
S2 HPClientSvc;HP Client Services;c:\program files\Hewlett-Packard\HP Client Services\HPClientServices.exe;c:\program files\Hewlett-Packard\HP Client Services\HPClientServices.exe [x]
S2 HPDrvMntSvc.exe;HP Quick Synchronization Service;c:\program files (x86)\Hewlett-Packard\Shared\HPDrvMntSvc.exe;c:\program files (x86)\Hewlett-Packard\Shared\HPDrvMntSvc.exe [x]
S2 hpsrv;HP Service;c:\windows\system32\Hpservice.exe;c:\windows\SYSNATIVE\Hpservice.exe [x]
S2 HPWMISVC;HPWMISVC;c:\program files (x86)\Hewlett-Packard\HP Quick Launch\HPWMISVC.exe;c:\program files (x86)\Hewlett-Packard\HP Quick Launch\HPWMISVC.exe [x]
S2 NIS;Norton Internet Security;c:\program files (x86)\Norton Internet Security\Engine\19.9.1.14\ccSvcHst.exe;c:\program files (x86)\Norton Internet Security\Engine\19.9.1.14\ccSvcHst.exe [x]
S2 sftlist;Application Virtualization Client;c:\program files (x86)\Microsoft Application Virtualization Client\sftlist.exe;c:\program files (x86)\Microsoft Application Virtualization Client\sftlist.exe [x]
S3 AtiHDAudioService;ATI Function Driver for HD Audio Service;c:\windows\system32\drivers\AtihdW76.sys;c:\windows\SYSNATIVE\drivers\AtihdW76.sys [x]
S3 bcbtums;Bluetooth RAM Firmware Download USB Filter;c:\windows\system32\drivers\bcbtums.sys;c:\windows\SYSNATIVE\drivers\bcbtums.sys [x]
S3 BHDrvx64;BHDrvx64;c:\programdata\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_19.1.0.28\Definitions\BASHDefs\20120507.001\BHDrvx64.sys;c:\programdata\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_19.1.0.28\Definitions\BASHDefs\20120507.001\BHDrvx64.sys [x]
S3 btwampfl;btwampfl Bluetooth filter driver;c:\windows\system32\drivers\btwampfl.sys;c:\windows\SYSNATIVE\drivers\btwampfl.sys [x]
S3 BTWDPAN;Bluetooth Personal Area Network;c:\windows\system32\DRIVERS\btwdpan.sys;c:\windows\SYSNATIVE\DRIVERS\btwdpan.sys [x]
S3 btwl2cap;Bluetooth L2CAP Service;c:\windows\system32\DRIVERS\btwl2cap.sys;c:\windows\SYSNATIVE\DRIVERS\btwl2cap.sys [x]
S3 ccSet_NIS;Norton Internet Security Settings Manager;c:\windows\system32\drivers\NISx64\1309010.00E\ccSetx64.sys;c:\windows\SYSNATIVE\drivers\NISx64\1309010.00E\ccSetx64.sys [x]
S3 clwvd;CyberLink WebCam Virtual Driver;c:\windows\system32\DRIVERS\clwvd.sys;c:\windows\SYSNATIVE\DRIVERS\clwvd.sys [x]
S3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files (x86)\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys;c:\program files (x86)\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys [x]
S3 huawei_enumerator;huawei_enumerator;c:\windows\system32\DRIVERS\ew_jubusenum.sys;c:\windows\SYSNATIVE\DRIVERS\ew_jubusenum.sys [x]
S3 IDSVia64;IDSVia64;c:\programdata\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_19.1.0.28\Definitions\IPSDefs\20120518.001\IDSvia64.sys;c:\programdata\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_19.1.0.28\Definitions\IPSDefs\20120518.001\IDSvia64.sys [x]
S3 RSUSBSTOR;RtsUStor.Sys Realtek USB Card Reader;c:\windows\system32\Drivers\RtsUStor.sys;c:\windows\SYSNATIVE\Drivers\RtsUStor.sys [x]
S3 RTL8167;Realtek 8167 NT Driver;c:\windows\system32\DRIVERS\Rt64win7.sys;c:\windows\SYSNATIVE\DRIVERS\Rt64win7.sys [x]
S3 Sftfs;Sftfs;c:\windows\system32\DRIVERS\Sftfslh.sys;c:\windows\SYSNATIVE\DRIVERS\Sftfslh.sys [x]
S3 Sftplay;Sftplay;c:\windows\system32\DRIVERS\Sftplaylh.sys;c:\windows\SYSNATIVE\DRIVERS\Sftplaylh.sys [x]
S3 Sftredir;Sftredir;c:\windows\system32\DRIVERS\Sftredirlh.sys;c:\windows\SYSNATIVE\DRIVERS\Sftredirlh.sys [x]
S3 Sftvol;Sftvol;c:\windows\system32\DRIVERS\Sftvollh.sys;c:\windows\SYSNATIVE\DRIVERS\Sftvollh.sys [x]
S3 sftvsa;Application Virtualization Service Agent;c:\program files (x86)\Microsoft Application Virtualization Client\sftvsa.exe;c:\program files (x86)\Microsoft Application Virtualization Client\sftvsa.exe [x]
S3 SymDS;Symantec Data Store;c:\windows\system32\drivers\NISx64\1309010.00E\SYMDS64.SYS;c:\windows\SYSNATIVE\drivers\NISx64\1309010.00E\SYMDS64.SYS [x]
S3 SymEFA;Symantec Extended File Attributes;c:\windows\system32\drivers\NISx64\1309010.00E\SYMEFA64.SYS;c:\windows\SYSNATIVE\drivers\NISx64\1309010.00E\SYMEFA64.SYS [x]
S3 SymIRON;Symantec Iron Driver;c:\windows\system32\drivers\NISx64\1309010.00E\Ironx64.SYS;c:\windows\SYSNATIVE\drivers\NISx64\1309010.00E\Ironx64.SYS [x]
S3 SymNetS;Symantec Network Security WFP Driver;c:\windows\System32\Drivers\NISx64\1309010.00E\SYMNETS.SYS;c:\windows\SYSNATIVE\Drivers\NISx64\1309010.00E\SYMNETS.SYS [x]
S3 usbfilter;AMD USB Filter Driver;c:\windows\system32\DRIVERS\usbfilter.sys;c:\windows\SYSNATIVE\DRIVERS\usbfilter.sys [x]
.
.
[HKEY_LOCAL_MACHINE\software\wow6432node\microsoft\active setup\installed components\{8A69D345-D564-463c-AFF1-A69D9E530F96}]
2014-03-24 19:52 1150280 ----a-w- c:\program files (x86)\Google\Chrome\Application\33.0.1750.154\Installer\chrmstp.exe
.
Contents of the 'Scheduled Tasks' folder
.
2014-03-27 c:\windows\Tasks\GoogleUpdateTaskMachineCore.job
- c:\program files (x86)\Google\Update\GoogleUpdate.exe [2012-08-26 21:51]
.
2014-03-27 c:\windows\Tasks\GoogleUpdateTaskMachineUA.job
- c:\program files (x86)\Google\Update\GoogleUpdate.exe [2012-08-26 21:51]
.
.
--------- X64 Entries -----------
.
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"SynTPEnh"="c:\program files (x86)\Synaptics\SynTP\SynTPEnh.exe" [BU]
"SysTrayApp"="c:\program files\IDT\WDM\sttray64.exe" [2011-07-01 1128448]
"SetDefault"="c:\program files\Hewlett-Packard\HP LaunchBox\SetDefault.exe" [2011-09-30 43320]
.
------- Supplementary Scan -------
.
uStart Page = 
uLocal Page = c:\windows\system32\blank.htm
mStart Page = 
mLocal Page = c:\windows\SysWOW64\blank.htm
uInternet Settings,ProxyOverride = <local>
uSearchAssistant = 
IE: Send image to &Bluetooth Device... - c:\program files\WIDCOMM\Bluetooth Software\btsendto_ie_ctx.htm
IE: Send page to &Bluetooth Device... - c:\program files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
TCP: DhcpNameServer = 192.168.0.254
.
- - - - ORPHANS REMOVED - - - -
.
AddRemove-Adobe Shockwave Player - c:\windows\system32\Adobe\Shockwave 11\uninstaller.exe
AddRemove-EasyBits Magic Desktop - c:\windows\system32\ezMDUninstall.exe
AddRemove-{50316C0A-CC2A-460A-9EA5-F486E54AC17D}_is1 - c:\program files (x86)\AVG\AVG PC Tuneup 2011\unins000.exe
AddRemove-{6F44AF95-3CDE-4513-AD3F-6D45F17BF324} - c:\program files (x86)\InstallShield Installation Information\{6F44AF95-3CDE-4513-AD3F-6D45F17BF324}\setup.exe
.
.
.
[HKEY_LOCAL_MACHINE\system\ControlSet001\services\NIS]
"ImagePath"="\"c:\program files (x86)\Norton Internet Security\Engine\19.9.1.14\ccSvcHst.exe\" /s \"NIS\" /m \"c:\program files (x86)\Norton Internet Security\Engine\19.9.1.14\diMaster.dll\" /prefetch:1"
.
--------------------- LOCKED REGISTRY KEYS ---------------------
.
[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}]
@Denied: (A 2) (Everyone)
@="FlashBroker"
"LocalizedString"="@c:\\Windows\\system32\\Macromed\\Flash\\FlashUtil64_11_9_900_170_ActiveX.exe,-101"
.
[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\Elevation]
"Enabled"=dword:00000001
.
[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\LocalServer32]
@="c:\\Windows\\system32\\Macromed\\Flash\\FlashUtil64_11_9_900_170_ActiveX.exe"
.
[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
.
[HKEY_LOCAL_MACHINE\software\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}]
@Denied: (A 2) (Everyone)
@="IFlashBroker5"
.
[HKEY_LOCAL_MACHINE\software\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\ProxyStubClsid32]
@="{00020424-0000-0000-C000-000000000046}"
.
[HKEY_LOCAL_MACHINE\software\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
"Version"="1.0"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}]
@Denied: (A 2) (Everyone)
@="FlashBroker"
"LocalizedString"="@c:\\Windows\\SysWOW64\\Macromed\\Flash\\FlashUtil32_11_9_900_170_ActiveX.exe,-101"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\Elevation]
"Enabled"=dword:00000001
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\LocalServer32]
@="c:\\Windows\\SysWOW64\\Macromed\\Flash\\FlashUtil32_11_9_900_170_ActiveX.exe"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}]
@Denied: (A 2) (Everyone)
@="Shockwave Flash Object"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\InprocServer32]
@="c:\\Windows\\SysWOW64\\Macromed\\Flash\\Flash32_11_9_900_170.ocx"
"ThreadingModel"="Apartment"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\MiscStatus]
@="0"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\ProgID]
@="ShockwaveFlash.ShockwaveFlash.11"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\ToolboxBitmap32]
@="c:\\Windows\\SysWOW64\\Macromed\\Flash\\Flash32_11_9_900_170.ocx, 1"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\TypeLib]
@="{D27CDB6B-AE6D-11cf-96B8-444553540000}"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\Version]
@="1.0"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\VersionIndependentProgID]
@="ShockwaveFlash.ShockwaveFlash"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}]
@Denied: (A 2) (Everyone)
@="Macromedia Flash Factory Object"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\InprocServer32]
@="c:\\Windows\\SysWOW64\\Macromed\\Flash\\Flash32_11_9_900_170.ocx"
"ThreadingModel"="Apartment"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\ProgID]
@="FlashFactory.FlashFactory.1"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\ToolboxBitmap32]
@="c:\\Windows\\SysWOW64\\Macromed\\Flash\\Flash32_11_9_900_170.ocx, 1"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\TypeLib]
@="{D27CDB6B-AE6D-11cf-96B8-444553540000}"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\Version]
@="1.0"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\VersionIndependentProgID]
@="FlashFactory.FlashFactory"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}]
@Denied: (A 2) (Everyone)
@="IFlashBroker5"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\ProxyStubClsid32]
@="{00020424-0000-0000-C000-000000000046}"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
"Version"="1.0"
.
[HKEY_LOCAL_MACHINE\system\ControlSet001\Control\Class\{4D36E96D-E325-11CE-BFC1-08002BE10318}\0000\AllUserSettings]
@Denied: (A) (Users)
@Denied: (A) (Everyone)
@Allowed: (B 1 2 3 4 5) (S-1-5-20)
"BlindDial"=dword:00000000
.
[HKEY_LOCAL_MACHINE\system\ControlSet001\Control\Class\{4D36E96D-E325-11CE-BFC1-08002BE10318}\0001\AllUserSettings]
@Denied: (A) (Users)
@Denied: (A) (Everyone)
@Allowed: (B 1 2 3 4 5) (S-1-5-20)
"BlindDial"=dword:00000000
.
[HKEY_LOCAL_MACHINE\system\ControlSet001\Control\Class\{4D36E96D-E325-11CE-BFC1-08002BE10318}\0002\AllUserSettings]
@Denied: (A) (Users)
@Denied: (A) (Everyone)
@Allowed: (B 1 2 3 4 5) (S-1-5-20)
"BlindDial"=dword:00000000
.
[HKEY_LOCAL_MACHINE\system\ControlSet001\Control\PCW\Security]
@Denied: (Full) (Everyone)
.
Completion time: 2014-03-27  18:34:04
ComboFix-quarantined-files.txt  2014-03-27 18:34
ComboFix2.txt  2014-03-25 18:32
.
Pre-Run: 208,739,930,112 bytes free
Post-Run: 208,303,157,248 bytes free
.
- - End Of File - - 64A787FDB2BB1DC73B0772B17759041C
A36C5E4F47E84449FF07ED3517B43A31
 
 
Sorry once again

Edited by nigella, 03 April 2014 - 04:24 PM.

  • 0

#20
gringo_pr

gringo_pr

    Trusted Helper

  • Malware Removal
  • 7,268 posts

Hello nigella

I would like to see a report that combofix makes.

extra combofix report
  • push the "windows key" + "R" (between the "Ctrl" button and "Alt" Button)
  • please copy and past the following into the box
C:\Qoobox\Add-Remove Programs.txt
  • click ok
copy and paste the report into this topic for me to review

Gringo
  • 0

#21
nigella

nigella

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here is what was produced

 

3Connect
Adobe Flash Player 11 ActiveX
Adobe Reader XI (11.0.06)
Adobe Shockwave Player 11.6
AMD VISION Engine Control Center
AVG PC Tuneup 2011
Bejeweled 3
Bing Bar
Blackhawk Striker 2
Blio
Catalyst Control Center - Branding
Catalyst Control Center Graphics Previews Common
Catalyst Control Center InstallProxy
Catalyst Control Center Localization All
CCC Help Chinese Standard
CCC Help Chinese Traditional
CCC Help Czech
CCC Help Danish
CCC Help Dutch
CCC Help English
CCC Help Finnish
CCC Help French
CCC Help German
CCC Help Greek
CCC Help Hungarian
CCC Help Italian
CCC Help Japanese
CCC Help Korean
CCC Help Norwegian
CCC Help Polish
CCC Help Portuguese
CCC Help Russian
CCC Help Spanish
CCC Help Swedish
CCC Help Thai
CCC Help Turkish
Chuzzle Deluxe
Cradle of Rome 2
CryptoPrevent v4.3.0
CyberLink YouCam
D3DX10
Dora's World Adventure
ESU for Microsoft Windows 7 SP1
Evernote v. 4.2.3
Farm Frenzy
Farmscapes
FATE
Final Drive Fury
Google Chrome
Google Earth
Google Update Helper
Hewlett-Packard ACLM.NET v1.1.2.0
Hoyle Card Games
HP CoolSense
HP Customer Experience Enhancements
HP Documentation
HP Games
HP On Screen Display
HP Power Manager
HP Quick Launch
HP QuickWeb
HP Recovery Manager
HP Setup
HP Setup Manager
HP Software Framework
HP Support Assistant
Huawei modem
IDT Audio
Jewel Match 3
Jewel Quest Mysteries: The Seventh Gate Collector's Edition
John Deere Drive Green
Junk Mail filter update
Letters from Nowhere 2
Luxor HD
Magic Desktop
Mah Jong Medley
Malwarebytes Anti-Malware version 2.00.0.1000
Mesh Runtime
Microsoft Office 2010
Microsoft Office Click-to-Run 2010
Microsoft Office Starter 2010 - English
Microsoft SQL Server 2005 Compact Edition [ENU]
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
MSVCRT
MSVCRT_amd64
Norton Internet Security
opensource
Penguins!
Plants vs. Zombies - Game of the Year
PlayReady PC Runtime x86
Poker Superstars III
Polar Bowler
Polar Golfer
Realtek Ethernet Controller Driver
Realtek USB 2.0 Card Reader
RollerCoaster Tycoon 3: Platinum
SAMSUNG Intelli-studio
Security Update for CAPICOM (KB931906)
Security Update for Microsoft .NET Framework 4.5.1 (KB2898869)
Security Update for Microsoft .NET Framework 4.5.1 (KB2901126)
Skype™ 6.13
swMSM
The Treasures of Mystery Island: The Ghost Ship
Torchlight
Update Installer for WildTangent Games App
Virtual Villagers 4 - The Tree of Life
WildTangent Games App (HP Games)
Windows Live Communications Platform
Windows Live Essentials
Windows Live Installer
Windows Live Mail
Windows Live Mesh
Windows Live Mesh ActiveX Control for Remote Connections
Windows Live Messenger
Windows Live Movie Maker
Windows Live Photo Common
Windows Live Photo Gallery
Windows Live PIMT Platform
Windows Live SOXE
Windows Live SOXE Definitions
Windows Live UX Platform
Windows Live UX Platform Language Pack
Windows Live Writer
Windows Live Writer Resources
Zuma's Revenge
 
the log file that was created on the 27th March was created by combifix using the text that you said to put into a txt file.  I only ran combifix once with that file and then waited a I thought I had posted it on the 27th 

  • 0

#22
gringo_pr

gringo_pr

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  • Malware Removal
  • 7,268 posts

Hello

These logs are looking allot better. But we still have some work to do.

Please print out these instructions, or copy them to a Notepad file. It will make it easier for you to follow the instructions and complete all of the necessary steps..

Clean Out Temp Files
  • This small application you may want to keep and use once a week to keep the computer clean.

    Download CCleaner from here CCleaner
    • Run the installer to install the application.
    • When it gives you the option to install Yahoo toolbar uncheck the box next to it.
    • Run CCleaner. default settings are fine
    • Click Run Cleaner.
    • Close CCleaner.
: Malwarebytes' Anti-Malware :

I see that you have MBAM installed - That is great!! and at this time I would like you to update it and run me a quick scan
  • Double-click mbam icon
  • go to the update tab at the top
  • click on check for updates
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select Perform quick scan, then click Scan.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Be sure that everything is Checked (ticked) except items in the C:\System Volume Information folder and click on Remove Selected.
  • When completed, a log will open in Notepad. please copy and paste the log into your next reply
    • If you accidentally close it, the log file is saved here and will be named like this:
    • C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt
Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.
Click OK to either and let MBAM proceed with the disinfection process.
If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.



Download HijackThis
  • Go Here to download HijackThis program
  • Save HijackThis to your desktop.
  • Right Click on Hijackthis and select "Run as Admin" (XP users just need to double click to run)
  • Click on "Do A system scan and save a logfile" (if you do not see "Do A system scan and save a logfile" then click on main menu)
  • copy and paste hijackthis report into the topic
"information and logs"
  • In your next post I need the following
    • Log From MBAM
    • report from Hijackthis
    • let me know of any problems you may have had
    • How is the computer doing now?
Gringo
  • 0

#23
nigella

nigella

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  • 216 posts

hijackthis log file

 

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 09:45:58, on 08/04/2014
Platform: Windows 7 SP1 (WinNT 6.00.3505)
MSIE: Internet Explorer v11.0 (11.00.9600.16521)
Boot mode: Normal
 
Running processes:
C:\Program Files (x86)\Skype\Phone\Skype.exe
C:\Program Files (x86)\Hewlett-Packard\HP QuickWeb\hpqwutils.exe
C:\Program Files (x86)\Hewlett-Packard\HP On Screen Display\HPOSD.exe
C:\Program Files (x86)\Hewlett-Packard\HP CoolSense\CoolSense.exe
C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPMSGSVC.exe
C:\Windows\SysWOW64\RunDll32.exe
C:\Program Files\WIDCOMM\Bluetooth Software\Bluetooth Headset Helper.exe
C:\Program Files (x86)\CyberLink\YouCam\YCMMirage.exe
C:\Program Files (x86)\Internet Explorer\IELowutil.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Users\Claire\Downloads\HijackThis.exe
 
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = 
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft..../?LinkId=255141
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft....k/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft....k/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = 
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = 
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = 
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = 
O2 - BHO: Norton Identity Protection - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files (x86)\Norton Internet Security\Engine\19.9.1.14\coIEPlg.dll
O2 - BHO: Norton Vulnerability Protection - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files (x86)\Norton Internet Security\Engine\19.9.1.14\IPS\IPSBHO.DLL
O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Bing Bar Helper - {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - "C:\Program Files (x86)\Microsoft\BingBar\BingExt.dll" (file missing)
O3 - Toolbar: Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton Internet Security\Engine\19.9.1.14\coIEPlg.dll
O3 - Toolbar: Bing Bar - {8dcb7100-df86-4384-8842-8fa844297b3f} - "C:\Program Files (x86)\Microsoft\BingBar\BingExt.dll" (file missing)
O4 - HKLM\..\Run: [StartCCC] "C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
O4 - HKLM\..\Run: [HPQuickWebProxy] "C:\Program Files (x86)\Hewlett-Packard\HP QuickWeb\hpqwutils.exe"
O4 - HKLM\..\Run: [HPOSD] C:\Program Files (x86)\Hewlett-Packard\HP On Screen Display\HPOSD.exe
O4 - HKLM\..\Run: [HP CoolSense] C:\Program Files (x86)\Hewlett-Packard\HP CoolSense\CoolSense.exe -byrunkey
O4 - HKLM\..\Run: [Easybits Recovery] C:\Program Files (x86)\EasyBits For Kids\ezRecover.exe
O4 - HKLM\..\Run: [HP Quick Launch] C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPMSGSVC.exe
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKCU\..\Run: [Skype] "C:\Program Files (x86)\Skype\Phone\Skype.exe" /minimized /regrun
O4 - Global Startup: Bluetooth.lnk = ?
O8 - Extra context menu item: Send image to &Bluetooth Device... - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie_ctx.htm
O8 - Extra context menu item: Send page to &Bluetooth Device... - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
O9 - Extra button: @C:\Program Files (x86)\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1004 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra 'Tools' menuitem: @C:\Program Files (x86)\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1003 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra button: @C:\Program Files (x86)\Evernote\Evernote\Resource.dll,-101 - {A95fe080-8f5d-11d2-a20b-00aa003c157a} - res://C:\Program Files (x86)\Evernote\Evernote\EvernoteIE.dll/204 (file missing)
O9 - Extra 'Tools' menuitem: @C:\Program Files (x86)\Evernote\Evernote\Resource.dll,-101 - {A95fe080-8f5d-11d2-a20b-00aa003c157a} - res://C:\Program Files (x86)\Evernote\Evernote\EvernoteIE.dll/204 (file missing)
O9 - Extra button: Send To Bluetooth - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
O9 - Extra 'Tools' menuitem: Send to &Bluetooth Device... - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
O10 - Unknown file in Winsock LSP: c:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dll
O10 - Unknown file in Winsock LSP: c:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dll
O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~2\COMMON~1\Skype\SKYPE4~1.DLL
O18 - Protocol: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
O23 - Service: Adobe Acrobat Update Service (AdobeARMservice) - Adobe Systems Incorporated - C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
O23 - Service: Andrea ST Filters Service (AESTFilters) - Andrea Electronics Corporation - C:\Program Files\IDT\WDM\AESTSr64.exe
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
O23 - Service: AMD External Events Utility - Unknown owner - C:\Windows\system32\atiesrxx.exe (file missing)
O23 - Service: BecHelperService - Unknown owner - C:\Program Files (x86)\3 Mobile Broadband\3Connect\BecHelperService.exe
O23 - Service: Bluetooth Service (btwdins) - Broadcom Corporation. - C:\Program Files\WIDCOMM\Bluetooth Software\btwdins.exe
O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing)
O23 - Service: Easybits Services for Windows (ezSharedSvc) - EasyBits Software AS - C:\Windows\System32\ezSharedSvcHost.exe
O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing)
O23 - Service: GamesAppService - WildTangent, Inc. - C:\Program Files (x86)\WildTangent Games\App\GamesAppService.exe
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
O23 - Service: HP Support Assistant Service - Hewlett-Packard Company - C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\hpsa_service.exe
O23 - Service: HP Auto (HPAuto) - Hewlett-Packard - C:\Program Files\Hewlett-Packard\HP Auto\HPAuto.exe
O23 - Service: HP Client Services (HPClientSvc) - Hewlett-Packard Company - C:\Program Files\Hewlett-Packard\HP Client Services\HPClientServices.exe
O23 - Service: HP Quick Synchronization Service (HPDrvMntSvc.exe) - Hewlett-Packard Company - C:\Program Files (x86)\Hewlett-Packard\Shared\HPDrvMntSvc.exe
O23 - Service: HP Software Framework Service (hpqwmiex) - Hewlett-Packard Company - C:\Program Files (x86)\Hewlett-Packard\Shared\hpqWmiEx.exe
O23 - Service: HP Service (hpsrv) - Unknown owner - C:\Windows\system32\Hpservice.exe (file missing)
O23 - Service: HPWMISVC - Hewlett-Packard Development Company, L.P. - C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPWMISVC.exe
O23 - Service: @%SystemRoot%\system32\ieetwcollectorres.dll,-1000 (IEEtwCollectorService) - Unknown owner - C:\Windows\system32\IEEtwCollector.exe (file missing)
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: MBAMScheduler - Malwarebytes Corporation - C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamscheduler.exe
O23 - Service: MBAMService - Malwarebytes Corporation - C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamservice.exe
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: Norton Internet Security (NIS) - Symantec Corporation - C:\Program Files (x86)\Norton Internet Security\Engine\19.9.1.14\ccSvcHst.exe
O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: Skype Updater (SkypeUpdate) - Skype Technologies - C:\Program Files (x86)\Skype\Updater\Updater.exe
O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\stlang64.dll,-10101 (STacSV) - IDT, Inc. - C:\Program Files\IDT\WDM\STacSV64.exe
O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\Wat\WatUX.exe,-601 (WatAdminSvc) - Unknown owner - C:\Windows\system32\Wat\WatAdminSvc.exe (file missing)
O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing)
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)
O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)
 
--
End of file - 11050 bytes
 
 
MBAM log fileMalwarebytes Anti-Malware
www.malwarebytes.org
 
Scan Date: 08/04/2014
Scan Time: 09:37:46
Logfile: MBAM080414.txt
Administrator: Yes
 
Version: 2.00.1.1004
Malware Database: v2014.04.08.01
Rootkit Database: v2014.03.27.01
License: Trial
Malware Protection: Enabled
Malicious Website Protection: Enabled
Chameleon: Disabled
 
OS: Windows 7 Service Pack 1
CPU: x64
File System: NTFS
User: Claire
 
Scan Type: Hyper Scan
Result: Completed
Objects Scanned: 202551
Time Elapsed: 26 min, 29 sec
 
Memory: Enabled
Startup: Enabled
Filesystem: Disabled
Archives: Enabled
Rootkits: Disabled
Shuriken: Enabled
PUP: Warn
PUM: Enabled
 
Processes: 0
(No malicious items detected)
 
Modules: 0
(No malicious items detected)
 
thank you
 
The machine seems to be working well , I think it seems to be a bit quicker after running MBAM

Edited by nigella, 08 April 2014 - 02:58 AM.

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#24
gringo_pr

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Greetings

These logs are looking very good, we are almost done!!! Just one more scan to go.

:Remove unneeded start-up entries:

This part of the fix is purely optional
These are programs that start up when you turn on your computer but don't need to be, any of these programs you can click on their icons (or start from the control panel) and start the program when you need it. By stopping these programs you will boot up faster and your computer will work faster.
  • Run HijackThis (rightclick and run as admin)
  • Click on the Scan button
  • Put a check beside all of the items listed below (if present):

    • O4 - HKLM\..\Run: [StartCCC] "C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
      O4 - HKLM\..\Run: [HP Quick Launch] C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPMSGSVC.exe
      O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"


  • Close all open windows and browsers/email, etc...
  • Click on the "Fix Checked" button
  • When completed, close the application.
    • NOTE**You can research each of those lines >here< and see if you want to keep them or not
      just copy the name between the brackets and paste into the search space
      O4 - HKLM\..\Run: [IntelliPoint]


Eset Online Scanner

**Note** You will need to use Internet explorer for this scan - Vista and win 7 right click on IE shortcut and run as admin

Go Eset web page to run an online scanner from ESET.
  • Turn off the real time scanner of any existing antivirus program while performing the online scan
  • click on the Run ESET Online Scanner button
  • Tick the box next to YES, I accept the Terms of Use.
    • Click Start
  • When asked, allow the add/on to be installed
    • Click Start
  • Make sure that the option Remove found threats is unticked
  • Click on Advanced Settings, ensure the options
    • Scan for potentially unwanted applications, Scan for potentially unsafe applications, and Enable Anti-Stealth Technology are ticked.

  • Click Scan
  • wait for the virus definitions to be downloaded
  • Wait for the scan to finish
When the scan is complete
  • If no threats were found
    • put a checkmark in "Uninstall application on close"
    • close program
    • report to me that nothing was found
  • If threats were found
    • click on "list of threats found"
    • click on "export to text file" and save it as ESET SCAN and save to the desktop
    • Click on back
    • put a checkmark in "Uninstall application on close"
    • click on finish
    • close program
    • copy and paste the report here
Gringo
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#25
nigella

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hello

 

ran HiJackThis and stopped the start up processes. ran the online scanner in Chrome.  IE wouldn't  bring up any web page!!!!!!

there were no threats found!


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#26
gringo_pr

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Hello nigella

Very well done!! This is my general post for when your logs show no more signs of malware - Please let me know if you still are having problems with your computer and what these problems are.

:Why we need to remove some of our tools:
  • Some of the tools we have used to clean your computer were made by fellow malware fighters and are very powerful and if used incorrectly or at the wronge time can make the computer an expensive paper weight.
    They are updated all the time and some of them more than once a day so by the time you are ready to use them again they will already be outdated.

    The following procedures will implement some cleanup procedures to remove these tools. It will also reset your System Restore by flushing out previous restore points and create a new restore point. It will also remove all the backups our tools may have made.
:DeFogger:

Note** Defogger only needs to be run if it was run when we first started. If you have not already run it then skip this.
  • To re-enable your Emulation drivers, double click DeFogger to run the tool.
    • The application window will appear
    • Click the Re-enable button to re-enable your CD Emulation drivers
    • Click Yes to continue
    • A 'Finished!' message will appear
    • Click OK
    • DeFogger will now ask to reboot the machine - click OK.
    Your Emulation drivers are now re-enabled.

:Uninstall ComboFix:
  • turn off all active protection software
  • push the "windows key" + "R" (between the "Ctrl" button and "Alt" Button)
  • please copy and past the following into the box ComboFix /Uninstall and click OK.
  • Note the space between the X and the /Uninstall, it needs to be there.
  • CF-Uninstall.png
:Remove the rest of our tools:

Please download DelFix and save it to desktop. This tool will remove all the tools we used to clean your pc.
  • Double-click DelFix.exe.
  • select all options avalible
  • Click the Run button.
  • The tool will delete itself once it finishes, if not delete it by yourself.
  • If asked to restart the computer, please do so
:The programs you can keep:

Some of the programs that we have used would be a good idea to keep and used often in helping to keep the computer clean. I use these programs on my computer.
  • Revo Uninstaller Free - this is the uninstaller that I had you download and works allot better than add/remove in windows and has saved me more than once from corrupted installs and uninstalls

    CCleaner - This is a good program to clean out temp files, I would use this once a week or before any malware scan to remove unwanted temp files - It has a built in registry cleaner but I would leave that alone and not use any registry cleaner

    Malwarebytes' Anti-Malware The Gold standerd today in antimalware scanners

:Security programs:

One of the questions I am asked all the time is "What programs do you use" I have at this time 4 computers in my home and I have this setup on all 4 of them.
  • Microsoft Security Essentials - provides real-time protection for your home PC that guards against viruses, spyware, and other malicious software.
  • WinPatrol As a robust security monitor, WinPatrol will alert you to hijackings, malware attacks and critical changes made to your computer without your permission. WinPatrol takes snapshot of your critical system resources and alerts you to any changes that may occur without your knowledge.
  • Malwarebytes' Anti-Malware Malwarebytes' Anti-Malware is a new and powerful anti-malware tool. It is
    totally free but for real-time protection you will have to pay a small one-time fee. We used this to help clean your computer and recomend keeping it and using often. (I have upgraded to the paid version of MBAM and I am glad I did)

    Note** If you decide to install MSE you will need to uninstall your present Antivirus
:Security awareness:


It is good security practice to change your passwords to all your online accounts on a fairly regular basis, this is especially true after an infection. Refer to this Microsoft article
Strong passwords: How to create and use them Then consider a password keeper, to keep all your passwords safe. KeePass is a small utility that allows you to manage all your passwords.

As Java seems to get exploited on a daily basis I advise to disable java in your web browsers - How to disable java in your web browsers - Disable Java



The other question I am asked all the time is "How can I prevent this from happening again." and the short answer to that is to be aware of what is out there and how to start spotting dangers.

Here are some articles that are must reads and should be read by everybody in your household that uses the internetHere is some more reading for you from some of my collegesquoted from Tech Support Forum

Conclusion

There is no such thing as ‘perfect security’. This applies to many things, not just computer systems. Using the above guide you should be able to take all the reasonable steps you can to prevent infection. However, the most important part of all this is you, the user. Surf sensibly and think before you download a file or click on a link. Take a few moments to assess the possible risks and you should be able to enjoy all the internet has to offer.


I'd be grateful if you could reply to this post so that I know you have read it and, if you've no other questions, the thread can then be closed.

I Will Keep This Open For About Three Days, If Anything Comes Up - Just Come Back And Let Me Know, after that time you will have to send me a PM

My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Gringo
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#27
nigella

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Hi Gringo! everything is good except for the fact that IE doesnt seem to want to work, whatever website I try and go to in IE just doesnt display the page

 

Thank you so very much!!! here is the DelFix log

 

# DelFix v10.6 - Logfile created 11/04/2014 at 22:02:09
# Updated 11/11/2013 by Xplode
# Username : Claire - CLAIRE-HP
# Operating System : Windows 7 Home Premium Service Pack 1 (64 bits)
 
~ Activating UAC ... OK
 
~ Removing disinfection tools ...
 
Deleted : C:\AdwCleaner
Deleted : C:\ComboFix.txt
Deleted : C:\Users\Claire\Desktop\JRT.txt
Deleted : C:\Users\Claire\Desktop\OTL.Txt
Deleted : C:\Users\Claire\Desktop\OTL.exe
Deleted : C:\Users\Claire\Downloads\AdwCleaner.exe
Deleted : C:\Users\Claire\Downloads\esetsmartinstaller_enu (1).exe
Deleted : C:\Users\Claire\Downloads\esetsmartinstaller_enu.exe
Deleted : C:\Users\Claire\Downloads\Extras.Txt
Deleted : C:\Users\Claire\Downloads\JRT.exe
Deleted : C:\Users\Claire\Downloads\HijackThis.exe
Deleted : C:\Users\Claire\Downloads\hijackthis.log
Deleted : C:\Users\Claire\Downloads\OTL.Txt
Deleted : HKLM\SOFTWARE\OldTimer Tools
Deleted : HKLM\SOFTWARE\AdwCleaner
Deleted : HKLM\SOFTWARE\Swearware
Deleted : HKLM\SOFTWARE\TrendMicro\Hijackthis
 
~ Creating registry backup ... OK
 
~ Cleaning system restore ...
 
 
New restore point created !
 
~ Resetting system settings ... OK
 
########## - EOF - ##########
 
 
Thanks again!

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#28
gringo_pr

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Then I want you to do the following
  • Start Internet Explorer.
  • click on "safety"
  • click on "Delete Browsing History"
  • make sure all boxes are checked
  • click on "Delete"
  • click on "Tools",
  • click "Internet Options".
  • On the "Advanced" tab, click "Reset"
  • put a check mark next to "Delete Personal Settings"
  • click "Reset" to confirm
  • when complete click the "Close" button
  • restart IE
Gringo
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#29
nigella

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Cool, thanks Gringo! everything looks to be good now!!!!!!!


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#30
gringo_pr

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You are more than welcome


gringo
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