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unable to access internet

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  • Member
  • PipPip
  • 15 posts

been unable to access the internet on both wifi and LAN for a couple of weeks now, says connected but with no internet access.

been trying to resolve this on the following here, to no avail as of yet. any ideas on how to solve this?

thanks in advance!
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    Tech Staff

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Hello bod88

Took a look at your earlier thread and I noticed that you have two AV programmes running AVG 2013 and Sophos 2013, this is a bad idea as the two programmes will conflict between each other as they fight for control of system resources and this can actually leave your computer unprotected, AVG is a hog on system resources as is Sophos but the latter is also known to cause problems with your internet connection so I suggest that you uninstall that first

Sophos known issues here

Sophos removal instructions here and here

Let us know how it goes.
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    Tech Staff

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Gday Bod88.
Please give the brand/model number of the Laptop.
What OS is installed?
Do you have any discs supplied with the Laptop?
Please look for a sticker, (usually on the bottom of the case) there should be a COA number and a product code, can you find it?
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