[Nishit021178]

I downloaded Malware removal too (.exe) & then tried to re-start in Safe Mode.

Now, it's not booting in either Normal or Safe Mode. The error shown is "The boot selection failed because a required device is inaccessible". When I launch the Startup Repair option, it gives me this error.

Nishit

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Hi Nishit021178,



My name is Valinorum and I will be the acolyte today. Before we proceed, please, acknowledge yourself the following(s):

• Please do not create any new threads on this while we are working on your system as it wastes another volunteer's time. If you are being helped/have solved the issue/no longer wish to continue, notify me in your reply and I will quickly close this thread. Failing to comply will result in denial of future assistance.
• Please do not install any new software while we are working on this system as it may hinder our process.
• Malware removal is a complicated process so don't stop following the steps even if the symptoms are not found. Keep up with me until I declare you clean.
• Please do not try to fix anything without being ask.
• Please do not attach your logs or put them inside code/quote tags. Do a Copy/Paste of the entire contents of the log file and submit it inside your post unless directed otherwise.
• Please print or save the instructions I give you for quick reference. We may be using Safe mode which will cut you off from internet and you will not always be able to access this thread.
• Back up your data. I will not knowingly suggest your any course that might damage your system but sometimes Malware infections are so severe that only option we have is to re-format and re-install the operating system.
• If you are confused about any instruction stop and ask. Do not keep on going.
• Do not repeat the steps if you face any problems.
• I am not an omniscient. There are things even I cannot foresee. But what I know took years to learn and perfect the skill. This site is run by volunteers who help people in need in their own free time. I would ask you to respect their time and be patient as sometimes real life demands our time and replies to you can be delayed.
• Private Message(PM) if and only if I have not responded to your thread within three days or your query is offtopic and personal. Do not PM me under any other circumstances. Your thread is the only medium of communication.
• The fixes are for your system only. Please refrain from using these fixes on other system as it may do serious damage.

Note: Please, bare in mind that I am still a trainee and my replies need to be reviewed by my teachers before I post them to you which requires time as both teachers and helpers are volunteers here. Take it as a good thing because now you have two people examining your problem. I really hope that we will be able to send you home with a smile on your face.

+++++++

• Step #1 Scan with Farbar Recovery Scan Tool
  
  Prerequisites:
• A clean PC or an accessible user account; and
• A flash-drive with at least 1GB storage.

First Part:

• Download Farbar Recovery Scan Tool(FRST) by Farbar to your Desktop of the clean PC.
  Download link for 32-bit system.
  Download link for 64-bit system.
• Plug the flash-drive into the clean PC;
• Copy the correct version of FRST to the flash-drive

Second Part:

• Connect the flash-drive to the infected PC;
• Restart your PC;
• As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears;
• Use the arrow keys to select Repair your computer;
• From the language setting choose US and click Next;
• Select the operating system you want repair and click Next;
• Select your user-account and click Next;
• You will enter into the System Recovery and will be presented the following options --
  • Startup Repair
  • System Restore
  • Windows Complete PC Restore
  • Windows Memory Diagnostic Tool
  • Command Prompt
• Select Command Prompt
  
  Third Part:
  
  • In the Command Prompt window type notepad and press Enter;
  • When the Notepad opens, go to File>Open>My Computer and take a mental note of the flash-drive letter;
  • In the Command Prompt window type e:\frst.exe(for 64-bit system type e:\frst64.exe)Note: Replace e with the drive letter of your flash-drive
• When the program starts, click on Scan;
• A log named frst.txt will be created after the scan and will be saved in your flash-drive;
• Copy and Paste the contents of the log in your next reply

[Valinorum]

Hi Nishit021178,



My name is Valinorum and I will be the acolyte today. Before we proceed, please, acknowledge yourself the following(s):

• Please do not create any new threads on this while we are working on your system as it wastes another volunteer's time. If you are being helped/have solved the issue/no longer wish to continue, notify me in your reply and I will quickly close this thread. Failing to comply will result in denial of future assistance.
• Please do not install any new software while we are working on this system as it may hinder our process.
• Malware removal is a complicated process so don't stop following the steps even if the symptoms are not found. Keep up with me until I declare you clean.
• Please do not try to fix anything without being ask.
• Please do not attach your logs or put them inside code/quote tags. Do a Copy/Paste of the entire contents of the log file and submit it inside your post unless directed otherwise.
• Please print or save the instructions I give you for quick reference. We may be using Safe mode which will cut you off from internet and you will not always be able to access this thread.
• Back up your data. I will not knowingly suggest your any course that might damage your system but sometimes Malware infections are so severe that only option we have is to re-format and re-install the operating system.
• If you are confused about any instruction stop and ask. Do not keep on going.
• Do not repeat the steps if you face any problems.
• I am not an omniscient. There are things even I cannot foresee. But what I know took years to learn and perfect the skill. This site is run by volunteers who help people in need in their own free time. I would ask you to respect their time and be patient as sometimes real life demands our time and replies to you can be delayed.
• Private Message(PM) if and only if I have not responded to your thread within three days or your query is offtopic and personal. Do not PM me under any other circumstances. Your thread is the only medium of communication.
• The fixes are for your system only. Please refrain from using these fixes on other system as it may do serious damage.

Note: Please, bare in mind that I am still a trainee and my replies need to be reviewed by my teachers before I post them to you which requires time as both teachers and helpers are volunteers here. Take it as a good thing because now you have two people examining your problem. I really hope that we will be able to send you home with a smile on your face.

+++++++

• Step #1 Scan with Farbar Recovery Scan Tool
  
  Prerequisites:
• A clean PC or an accessible user account; and
• A flash-drive with at least 1GB storage.

First Part:

• Download Farbar Recovery Scan Tool(FRST) by Farbar to your Desktop of the clean PC.
  Download link for 32-bit system.
  Download link for 64-bit system.
• Plug the flash-drive into the clean PC;
• Copy the correct version of FRST to the flash-drive

Second Part:

• Connect the flash-drive to the infected PC;
• Restart your PC;
• As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears;
• Use the arrow keys to select Repair your computer;
• From the language setting choose US and click Next;
• Select the operating system you want repair and click Next;
• Select your user-account and click Next;
• You will enter into the System Recovery and will be presented the following options --
  • Startup Repair
  • System Restore
  • Windows Complete PC Restore
  • Windows Memory Diagnostic Tool
  • Command Prompt
• Select Command Prompt
  
  Third Part:
  
  • In the Command Prompt window type notepad and press Enter;
  • When the Notepad opens, go to File>Open>My Computer and take a mental note of the flash-drive letter;
  • In the Command Prompt window type e:\frst.exe(for 64-bit system type e:\frst64.exe)Note: Replace e with the drive letter of your flash-drive
• When the program starts, click on Scan;
• A log named frst.txt will be created after the scan and will be saved in your flash-drive;
• Copy and Paste the contents of the log in your next reply

[Dakeyras]

Due to lack of feedback, this topic has been closed.

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