I MANAGED TO GET ON TODAY (FRIDAY). COMPUTER IS RUNNING GOOD. NO ISSUES.
Snap.Do and Snap.Do.Engine will not uninstall [Solved]
#16
Posted 04 April 2014 - 10:18 PM
#17
Posted 04 April 2014 - 10:23 PM
COMPUTER SEEMS TO BE RUNNING FASTER. I CHECKED THE CONTROL PANEL AND SNAPDO IS GONE. WOW! ARE WE FINISHED?
#18
Posted 05 April 2014 - 02:23 PM
WOW! ARE WE FINISHED?
Not yet. Some portions of important scans are left. However, I promise you, you'll get rid of me very soon.
Step 1. AdwCleaner scan.
- Right click on adwcleaner.exe file on your Desktop->Run as Administrator.
- Adwcleaner window should appear.
- Click on the Clean button.
- Click on OK.
- Computer will be rebooted automatically, when program will finish it's job.
- Right click on adwcleaner.exe file on your Desktop->Run as Administrator.
- AdwCleaner window should appear.
- Click on the Scan button.
- When scan will be finished, click Report button.
- Now ahould appear Notepad window with report. Post the contents of the report in your next message.
Please download Malwarebytes' Anti-Malware from Here.
Double Click mbam-setup<build number here>.exe to install the application.
- Make sure a checkmark is placed next to Launch Malwarebytes' Anti-Malware.
- Make sure that checkmark is NOT placed next to Enable free trial of Malwarebytes Anti-Malware Premium.
- Click Finish.
- Malwarebytes Anti-Malware will be launched.
- If an update is found, it will download and install the latest version.
- Once the program has loaded, click big green button Scan now.
- The scan may take some time to finish, so please be patient.
- When the scan is completed, click Copy to Clipboard button.
- Click Cancel, after that - Yes.
- Paste the entire report in your next reply.
Please run a free online scan with the ESET Online Scanner.
Vista / Win7 users: Right-click on the either the IE or FF icon in the Start Menu or Quick Launch Bar on the Taskbar and select Run as Administrator.
Note: This scan works with Internet Explorer or Mozilla FireFox.
You will need to disable your current installed Anti-Virus for the duration of the online scan, how to do so can be read here.
If using Mozilla Firefox you will need to download esetsmartinstaller_enu.exe when prompted then double click on it to install.
- Click the green ESET Online Scanner box.
- Tick the box next to YES, I accept the Terms of Use then click on: Start.
- You may see a panel towards the top of the screen telling you the website wants to install an addon... click and allow it to install. If your firewall asks whether you want to allow installation, say yes.
- Make sure that the option Scan archives is checked.
- Now click on Advanced Settings and select the following:
- Scan for potentially unwanted applications
- Scan for potentially unsafe applications
- Enable Anti-Stealth Technology
- Click on Start
- The virus signature database will begin to download. Be patient this make take some time depending on the speed of your Internet Connection.
- When completed the Online Scan will begin automatically. The scan may take several hours.
- Do not touch either the Mouse or keyboard during the scan otherwise it may stall.
- When completed select Uninstall application on close, make sure you copy the logfile first!
- Then click on: Finish.
- Use notepad to open the logfile located at C:\Program Files\ESET\EsetOnlineScanner\log.txt.
- Copy and paste that log as a reply to this topic.
- AdwCleaner's log
- MBAM log
- ESET Online Scanner's log
#19
Posted 08 April 2014 - 09:58 AM
I checked my Control Panel and SnapDo is gone. Computer is running good.
#20
Posted 08 April 2014 - 10:57 AM
But how about logs?
#21
Posted 11 April 2014 - 11:53 AM
You have been fantastically helpful! Here is AdwCleaner Notepad contents.
#22
Posted 11 April 2014 - 03:25 PM
Where is Malwarebytes log? And where is ESET log?
#23
Posted 14 April 2014 - 08:40 PM
Sorry Phel. I forgot the other Steps. Here they are...
#24
Posted 15 April 2014 - 08:25 AM
#25
Posted 15 April 2014 - 08:36 AM
Would this be the correct ESET log file?
#26
Posted 15 April 2014 - 08:48 AM
My computer has Program Files and Program Files (x86). I found the log file under the Program Files (x86).
#27
Posted 15 April 2014 - 12:07 PM
I found the log file under the Program Files (x86).
Sorry about that. Yes, it's the right log.
Okay, let's clean it:
- Run Malwarebytes Anti-Malware.
- If an update is found, it will download and install the latest version.
- Once the program has loaded, click big green button Scan now.
- The scan may take some time to finish, so please be patient.
- When the scan is completed, click Apply Actions button.
- When finished, reboot your computer.
#28
Posted 17 April 2014 - 03:33 PM
The Registry Data: 1 PUP.Optional.SnapDo.A, (etc.) was cleaned up.
#29
Posted 17 April 2014 - 03:49 PM
So, do you still have any problems?
#30
Posted 18 April 2014 - 09:14 AM
No problems.It's all good.
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