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Virus Gone:But so is my cd/dvr & system restore:


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#31
phillpower2

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Thanks for confirming the above deletions  :thumbsup:

 

There is a fair bit of work for you to do now so please take your time with it;

 

Next suggestion is to tidy up the remaining data on your HDD, please follow the directions provided below starting with Autoruns http://technet.micro...ernals/bb963902 select the Filter out Microsoft & Windows Results option;

 

1: Extract the Autoruns Zip file contents to a folder.

2: Double-click the "Autoruns.exe".

3: Click on the "Everything" tab

4: Go to File then to Export As or Save in some versions.

5: Save AutoRuns.txt file to known location like your Desktop.

6: Attach to your next reply.

 

Autoruns Tutorial

 

2nd: Download and run TFC from http://www.geekstogo...er-by-oldtimer/ the computer should automatically re-boot on completion but if not do it manually.

 

3rd: Defrag your HDD http://www.auslogics.com/en/software/disk-defrag/  a tidy drive is a faster drive, please note that I am not suggesting that you use any other product or service at the link.

 

 

To speed up your boot times find any unnecessary programs linked to start up "how to" below;

 

START -> RUN

type MSCONFIG in the RUN box

then click OK

 

Click on the start-up TAB

 

Look at each line that has a check in the box, these are start-up items, with the exception of Windows programs and your AV software uncheck the ones you do not want to run at start-up.


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#32
bonezz777

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phillpower2,Hello,I ran autoruns n have log,Question though,You said run"TFC" But when I clicked that link all the words was all Scrambled,so I just hit dwnload anayway,n it took me to "OTL",is this correct? n if so I already have OTL on my desktop,Should I run this,or Re dwnload??....Thanks Tim..Okay,I ran OTL purity n lop?? I rebooted,and got error msg,included in snapshot,now going to defrag...Latter,Tim..

Attached Thumbnails

  • SNAG-14040308465800.png

Attached Files


Edited by phillpower2, 03 April 2014 - 08:17 AM.
OTL log removed, not used on these forums.

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#33
phillpower2

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No need for the OTL log thanks as they are only used by the staff on the malware forums  :thumbsup:

 

Try the TFC link again if you will and thanks for letting me know that the link needed updating  :thumbsup:

 

Can you save the AutoRuns log as a txt file please and attach it to your next reply.

 

Error message acknowledged.


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#34
bonezz777

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phillpower2,Hi,I tried 3 times to dwnload defrag and get the attached errors,I ran TFC,pretty fast...Could You Please Explain for me what You mean By(txt file)on the Autoruns All I seen was save???Thanks,TimSNAG-14040310231600.png The other wont load but says(cannot dwnload connection reset) This thing is behaving strager by the minute,I'm Still Not convienced I not infected???

Edited by bonezz777, 03 April 2014 - 10:47 AM.

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#35
phillpower2

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To save an Autoruns log, simply go to File - Save. It can be output in plain text 

 

 

Try Defraggler (free) from here


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#36
bonezz777

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Is this what You want phillpower2?"HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run" "" "" "" "4/3/2014 4:33 PM"
+ "Bart Station" "PPCOLink" "" "c:\program files\peoplepc\isp8500\bin\ppcolink.exe" "2/28/2013 7:48 PM"
"HKCU\SOFTWARE\Microsoft\Internet Explorer\Desktop\Components" "" "" "" "3/23/2014 7:08 PM"
+ "0" "" "" "File not found: About:Home" ""
"HKLM\Software\Classes\*\ShellEx\ContextMenuHandlers" "" "" "" "8/9/2004 7:22 AM"
+ "DefragglerShellExtension" "DefragglerShell" "Piriform Ltd" "c:\program files\defraggler\defragglershell.dll" "2/4/2014 8:56 AM"
"HKLM\Software\Classes\AllFileSystemObjects\ShellEx\ContextMenuHandlers" "" "" "" "3/23/2014 7:09 PM"
+ "MBAMShlExt" "Malwarebytes Anti-Malware" "Malwarebytes Corporation" "c:\program files\malwarebytes' anti-malware\mbamext.dll" "2/28/2013 4:39 PM"
"HKLM\Software\Classes\Directory\Background\ShellEx\ContextMenuHandlers" "" "" "" "3/23/2014 7:09 PM"
+ "igfxcui" "igfxpph Module" "Intel Corporation" "c:\windows\system32\igfxpph.dll" "8/14/2006 5:37 PM"
"HKLM\Software\Classes\Folder\Shellex\ColumnHandlers" "" "" "" "3/23/2014 7:09 PM"
+ "{C52AF81D-F7A0-4AAB-8E87-F80A60CCD396}" "" "Sun Microsystems, Inc." "c:\program files\openoffice.org 3\basis\program\shlxthdl\shlxthdl.dll" "12/16/2008 6:35 AM"
"HKLM\Software\Classes\Folder\ShellEx\ContextMenuHandlers" "" "" "" "3/23/2014 7:09 PM"
+ "DefragglerShellExtension" "DefragglerShell" "Piriform Ltd" "c:\program files\defraggler\defragglershell.dll" "2/4/2014 8:56 AM"
+ "MBAMShlExt" "Malwarebytes Anti-Malware" "Malwarebytes Corporation" "c:\program files\malwarebytes' anti-malware\mbamext.dll" "2/28/2013 4:39 PM"
"HKLM\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects" "" "" "" "3/23/2014 7:09 PM"
+ "Accelerator Plugin" "prpl_IePopupBlocker Module" "Propel Software Corporation" "c:\program files\peoplepc accelerated\prpl_iepopupblocker.dll" "8/18/2009 1:36 PM"
+ "ElnkPubBHO Class" "Earthlink PopupBlocker" "PeoplePC, Inc." "c:\program files\peoplepc, inc\toolbar\elnkpub.dll" "1/3/2013 12:13 AM"
+ "Java™ Plug-In 2 SSV Helper" "Java™ Platform SE binary" "Sun Microsystems, Inc." "c:\program files\java\jre6\bin\jp2ssv.dll" "2/4/2012 2:43 AM"
+ "Java™ Plug-In SSV Helper" "Java™ Platform SE binary" "Sun Microsystems, Inc." "c:\program files\java\jre6\bin\ssv.dll" "2/4/2012 2:43 AM"
+ "JQSIEStartDetectorImpl Class" "Java™ Quick Starter binary" "Sun Microsystems, Inc." "c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll" "2/4/2012 2:43 AM"
+ "Synapse BHO Class" "Synapse shell namespace extension and browser helper object" "FUJIFILM Medical Systems U.S.A., Inc." "c:\program files\fuji medical system\synapse\workstation\fujifld.dll" "4/28/2010 5:14 PM"
"HKLM\Software\Microsoft\Internet Explorer\Toolbar" "" "" "" "3/23/2014 7:09 PM"
+ "PeoplePC PeoplePal Toolbar" "Toolbar" "PeoplePC, Inc." "c:\program files\peoplepc, inc\toolbar\toolbar.dll" "1/3/2013 12:12 AM"
"Task Scheduler" "" "" "" ""
X "Adobe Flash Player Updater.job" "Adobe® Flash® Player Update Service 12.0 r0" "Adobe Systems Incorporated" "c:\windows\system32\macromed\flash\flashplayerupdateservice.exe" "3/3/2014 5:44 PM"
+ "At1.job" "" "" "File not found: C:\DOCUME~1\user1\APPLIC~1\DIGITA~1\UPDATE~1\UPDATE~1.EXE /Check" ""
X "GoogleUpdateTaskMachineCore.job" "Google Installer" "Google Inc." "c:\program files\google\update\googleupdate.exe" "2/15/2012 10:43 PM"
X "GoogleUpdateTaskMachineUA.job" "Google Installer" "Google Inc." "c:\program files\google\update\googleupdate.exe" "2/15/2012 10:43 PM"
"HKLM\System\CurrentControlSet\Services" "" "" "" "4/1/2014 6:06 AM"
+ "HPSupportSolutionsFrameworkService" "This service allows for the detection of HP products and enables identification of support solutions for detected products." "Hewlett-Packard Company" "c:\program files\hp\common\hpsupportsolutionsframeworkservice.exe" "2/5/2014 4:37 PM"
+ "MBAMScheduler" "Malwarebytes Anti-Malware scheduler" "Malwarebytes Corporation" "c:\program files\malwarebytes' anti-malware\mbamscheduler.exe" "2/28/2013 4:38 PM"
+ "MBAMService" "Malwarebytes Anti-Malware service" "Malwarebytes Corporation" "c:\program files\malwarebytes' anti-malware\mbamservice.exe" "2/28/2013 4:38 PM"
"HKLM\System\CurrentControlSet\Services" "" "" "" "4/1/2014 6:06 AM"
+ "ac97intc" "Intel® Integrated Controller Hub Audio Driver" "Intel Corporation" "c:\windows\system32\drivers\ac97intc.sys" "7/19/2001 6:43 PM"
+ "BCMModem" "Modem Device Driver" "BCM" "c:\windows\system32\drivers\bcmdm.sys" "7/17/2001 5:21 PM"
+ "catchme" "" "" "File not found: C:\Adware\catchme.sys" ""
+ "Changer" "" "" "File not found: C:\WINDOWS\System32\Drivers\Changer.sys" ""
+ "cpudrv" "" "" "c:\program files\systemrequirementslab\cpudrv.sys" "8/11/2009 12:38 PM"
+ "E100B" "Intel® PRO/100 Adapter NDIS 5.1 driver" "Intel Corporation" "c:\windows\system32\drivers\e100b325.sys" "10/31/2006 6:13 PM"
+ "HDAudBus" "High Definition Audio Bus Driver v1.0a" "Windows ® Server 2003 DDK provider" "c:\windows\system32\drivers\hdaudbus.sys" "5/26/2005 11:46 AM"
+ "i2omgmt" "" "" "File not found: C:\WINDOWS\System32\Drivers\i2omgmt.sys" ""
+ "i81x" "Miniport Driver for Intel Graphics Driver" "Intel® Corporation" "c:\windows\system32\drivers\i81xnt5.sys" "3/29/2004 6:27 PM"
+ "iAimFP0" "Digital Display Minidriver for Intel® Graphics Driver" "Intel® Corporation" "c:\windows\system32\drivers\wadv01nt.sys" "3/29/2004 6:13 PM"
+ "iAimFP1" "Digital Display Minidriver for Intel® Graphics Driver" "Intel® Corporation" "c:\windows\system32\drivers\wadv02nt.sys" "3/29/2004 6:13 PM"
+ "iAimFP2" "Digital Display Minidriver for Intel® Graphics Driver" "Intel® Corporation" "c:\windows\system32\drivers\wadv05nt.sys" "3/29/2004 6:13 PM"
+ "iAimFP3" "Digital Display Minidriver for Intel® Graphics Driver" "Intel® Corporation" "c:\windows\system32\drivers\wsiintxx.sys" "3/29/2004 6:13 PM"
+ "iAimFP4" "Local Flat Panel Display Minidriver for Intel® Graphics Driver" "Intel® Corporation" "c:\windows\system32\drivers\wvchntxx.sys" "3/29/2004 6:13 PM"
+ "iAimFP5" "Digital Display Minidriver for Intel® Graphics Driver" "Intel® Corporation" "c:\windows\system32\drivers\wadv07nt.sys" "3/29/2004 6:13 PM"
+ "iAimFP6" "Digital Display Minidriver for Intel® Graphics Driver" "Intel® Corporation" "c:\windows\system32\drivers\wadv08nt.sys" "3/29/2004 6:13 PM"
+ "iAimFP7" "Digital Display Minidriver for Intel® Graphics Driver" "Intel® Corporation" "c:\windows\system32\drivers\wadv09nt.sys" "3/29/2004 6:13 PM"
+ "iAimTV0" "Digital Display Minidriver for Intel® Graphics Driver" "Intel® Corporation" "c:\windows\system32\drivers\watv01nt.sys" "3/29/2004 6:13 PM"
+ "iAimTV1" "Digital Display Minidriver for Intel® Graphics Driver" "Intel® Corporation" "c:\windows\system32\drivers\watv02nt.sys" "3/29/2004 6:13 PM"
+ "iAimTV3" "Digital Display Minidriver for Intel® Graphics Driver" "Intel® Corporation" "c:\windows\system32\drivers\watv04nt.sys" "3/29/2004 6:13 PM"
+ "iAimTV4" "Digital Display Minidriver for Intel® Graphics Driver" "Intel® Corporation" "c:\windows\system32\drivers\wch7xxnt.sys" "3/29/2004 6:13 PM"
+ "iAimTV5" "Digital Display Minidriver for Intel® Graphics Driver" "Intel® Corporation" "c:\windows\system32\drivers\watv10nt.sys" "3/29/2004 6:13 PM"
+ "iAimTV6" "Digital Display Minidriver for Intel® Graphics Driver" "Intel® Corporation" "c:\windows\system32\drivers\watv06nt.sys" "3/29/2004 6:13 PM"
+ "ialm" "Intel Graphics Miniport Driver" "Intel Corporation" "c:\windows\system32\drivers\igxpmp32.sys" "8/14/2006 7:00 PM"
+ "IntcAzAudAddService" "Realtek® High Definition Audio Function Driver" "Realtek Semiconductor Corp." "c:\windows\system32\drivers\rtkhdaud.sys" "1/30/2007 6:57 AM"
+ "lbrtfdc" "" "" "File not found: C:\WINDOWS\System32\Drivers\lbrtfdc.sys" ""
+ "MBAMProtector" "Malwarebytes Anti-Malware" "Malwarebytes Corporation" "c:\windows\system32\drivers\mbam.sys" "2/28/2013 4:33 PM"
+ "MDGSPIRO" "mdgspr" "Midmark Diagnostics Group" "c:\windows\system32\drivers\mdgspr.sys" "6/29/2004 1:21 PM"
+ "PCIDump" "" "" "File not found: C:\WINDOWS\System32\Drivers\PCIDump.sys" ""
+ "PDCOMP" "" "" "File not found: C:\WINDOWS\System32\Drivers\PDCOMP.sys" ""
+ "PDFRAME" "" "" "File not found: C:\WINDOWS\System32\Drivers\PDFRAME.sys" ""
+ "PDRELI" "" "" "File not found: C:\WINDOWS\System32\Drivers\PDRELI.sys" ""
+ "PDRFRAME" "" "" "File not found: C:\WINDOWS\System32\Drivers\PDRFRAME.sys" ""
+ "Ptilink" "Direct Parallel Link Driver" "Parallel Technologies, Inc." "c:\windows\system32\drivers\ptilink.sys" "8/17/2001 4:49 PM"
+ "Secdrv" "SafeDisc driver" "Macrovision Corporation, Macrovision Europe Limited, and Macrovision Japan and Asia K.K." "c:\windows\system32\drivers\secdrv.sys" "9/13/2006 9:18 AM"
+ "SPIROLDR" "mdgspldr" "Midmark Diagnostics Group" "c:\windows\system32\drivers\mdgspldr.sys" "6/29/2004 1:19 PM"
+ "WDICA" "" "" "File not found: C:\WINDOWS\System32\Drivers\WDICA.sys" ""
"HKLM\Software\Microsoft\Windows NT\CurrentVersion\Drivers32" "" "" "" "4/3/2014 11:36 AM"
+ "msacm.iac2" "Indeo® audio software" "Intel Corporation" "c:\windows\system32\iac25_32.ax" "4/13/2008 8:09 PM"
+ "msacm.l3acm" "MPEG Layer-3 Audio Codec for MSACM" "Fraunhofer Institut Integrierte Schaltungen IIS" "c:\windows\system32\l3codeca.acm" "1/29/2010 10:43 AM"
+ "msacm.sl_anet" "Audio codec for MS ACM" "Sipro Lab Telecom Inc." "c:\windows\system32\sl_anet.acm" "4/13/2008 8:11 PM"
+ "msacm.trspch" "DSP Group TrueSpeech™ Audio Codec for MSACM V3.50" "DSP GROUP, INC." "c:\windows\system32\tssoft32.acm" "8/18/2001 1:35 AM"
+ "vidc.cvid" "Cinepak® Codec" "Radius Inc." "c:\windows\system32\iccvid.dll" "6/17/2010 10:03 AM"
+ "vidc.iv31" "" "" "c:\windows\system32\ir32_32.dll" "8/18/2001 1:33 AM"
+ "vidc.iv32" "" "" "c:\windows\system32\ir32_32.dll" "8/18/2001 1:33 AM"
+ "vidc.iv41" "Intel Indeo® Video 4.5" "Intel Corporation" "c:\windows\system32\ir41_32.ax" "4/13/2008 8:10 PM"
+ "vidc.iv50" "Intel Indeo® video 5.10" "Intel Corporation" "c:\windows\system32\ir50_32.dll" "4/13/2008 8:10 PM"
"HKLM\Software\Classes\Filter" "" "" "" "4/2/2014 1:51 PM"
+ "Indeo® video 4.4 Compression Filter" "Intel Indeo® Video 4.5" "Intel Corporation" "c:\windows\system32\ir41_32.ax" "4/13/2008 8:10 PM"
+ "Indeo® video 4.4 Compression Filter" "Intel Indeo® Video 4.5" "Intel Corporation" "c:\windows\system32\ir41_32.ax" "4/13/2008 8:10 PM"
+ "Indeo® video 4.4 Decompression Filter" "Intel Indeo® Video 4.5" "Intel Corporation" "c:\windows\system32\ir41_32.ax" "4/13/2008 8:10 PM"
+ "Indeo® video 4.4 Decompression Filter" "Intel Indeo® Video 4.5" "Intel Corporation" "c:\windows\system32\ir41_32.ax" "4/13/2008 8:10 PM"
"HKLM\Software\Classes\CLSID\{083863F1-70DE-11d0-BD40-00A0C911CE86}\Instance" "" "" "" "3/23/2014 7:09 PM"
+ "ACELP.net Audio Decoder" "ACELP.net Audio Decoder" "Sipro Lab Telecom Inc." "c:\windows\system32\acelpdec.ax" "8/18/2001 1:35 AM"
+ "Indeo® audio software" "Indeo® audio software" "Intel Corporation" "c:\windows\system32\iac25_32.ax" "4/13/2008 8:09 PM"
+ "Indeo® video 5.10 Compression Filter" "Intel Indeo® video 5.10" "Intel Corporation" "c:\windows\system32\ir50_32.dll" "4/13/2008 8:10 PM"
+ "Indeo® video 5.10 Decompression Filter" "Intel Indeo® video 5.10" "Intel Corporation" "c:\windows\system32\ir50_32.dll" "4/13/2008 8:10 PM"
+ "InterVideo Audio Decoder" "IVIAUDIO LOGID.46211" "InterVideo Inc." "c:\program files\intervideo\common\bin\iviaudio.ax" "2/2/2007 4:27 PM"
+ "InterVideo Audio Processor" "" "" "c:\program files\intervideo\common\bin\iviaudioprocess.ax" "2/2/2007 4:27 PM"
+ "InterVideo Navigator" "IVINAV LOGID.46211" "InterVideo Inc." "c:\program files\intervideo\common\bin\ivinav.ax" "2/2/2007 4:27 PM"
+ "InterVideo Video Decoder" "IVIVIDEO LOGID.46211" " InterVideo Inc." "c:\program files\intervideo\common\bin\ivivideo.ax" "2/2/2007 4:27 PM"
+ "MPEG Layer-3 Decoder" "MPEG Layer-3 Audio Decoder" "Fraunhofer Institut Integrierte Schaltungen IIS" "c:\windows\system32\l3codecx.ax" "6/15/2010 12:17 PM"
+ "WIA Stream Snapshot Filter" "WIA Stream Snapshot Filter" "MyCompanyName" "c:\windows\system32\wiasf.ax" "8/18/2001 1:35 AM"
"HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Notify" "" "" "" "4/3/2014 11:36 AM"
+ "igfxcui" "igfxdev Module" "Intel Corporation" "c:\windows\system32\igfxdev.dll" "8/14/2006 5:36 PM"
"HKLM\SYSTEM\CurrentControlSet\Control\Print\Monitors" "" "" "" "4/3/2014 11:36 AM"
+ "HP Master Monitor" "Win32 Master Monitor" "Hewlett-Packard" "c:\windows\system32\hpbmmon.dll" "8/20/2002 12:50 AM"
+ "HP Standard TCP/IP Port" "Standard TCP/IP Port Monitor DLL" "Hewlett Packard" "c:\windows\system32\hptcpmon.dll" "6/14/2004 1:23 PM"
+ "PDFC" "PDF Complete Print Monitor" "PDF Complete, Inc." "c:\windows\system32\pdfc_port.dll" "8/7/2007 11:58 AM"..Thanks,Tim
 


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#37
phillpower2

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Yep thats the one  :thumbsup:

 

The Autoruns log is not too bad with only a couple of things that need either disabling or deleting, we will come back to them once we know where you are up to.

 

Autoruns = done.

TFC = done.

 

What about the defrag and MSCONFIG, have they both been done and if so how is the computer performing now.


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#38
bonezz777

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Sorry phillpower2,Defrag took all day to dwnload,17%fragmented,and I forgot msconfig...will do that now,still very slow,I'll get back shortly;Thank You....Tim;Okay msconfig only showed three items,I will TRY to show You "if" it lets me..not working so well at all...Thanks,Tim..SNAG-14040317485600.png SNAG-14040316375800.png SNAG-14040316403700.png SNAG-14040316113900.png the last one is when I was trying to dwnload defrag...Gotta go 4 rest of evening,Thanks talk tomarrow...Tim


Edited by bonezz777, 03 April 2014 - 04:07 PM.

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#39
phillpower2

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The defrag can take hours so leave it running overnight if you like then do MSCONFIG and post an update.

 

Adding more Ram is the best way to speed up the computer but these steps will help.


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#40
bonezz777

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phillpower2,Hello.I ran defrag,it said completedSNAG-14040407562400.png and I did msconfig it only showed 3 items checked,I UNchecked 'em,BUT then my computer wouldn't log onto the net,so I put the 3 back checked again,I don't know what these things mean,just know it made Everything Kinda blk/wht generic looking,n wouldn't work,pic of msconfig here:SNAG-14040317485600.png I tell You phillpower2,I realy think (1) this machine is Still dirty,(2) the registy and Settings are All Wrong????Thanks Tim,PS It is Almost impossiable to log into geekstogo(almost like I'm being Blocked,I can log onto other sites) evan though very SLOW w/HANG....Tim


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#41
bonezz777

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phillpower2,hello,MS update kept trying n failing to do the LAST update,well it finally did,see here:SNAG-14040416402300.png The only problem is,when I go to (my computer) right click properties it still says svc pck 3(not 4) this is just a update from this morning;Thanks,Tim


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#42
phillpower2

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If there is the slightest suspicion of malware being the cause of the below par performance I will not hesitate to refer you back to the experts on the Malware Removal Forums, I am neither qualified or permitted to help with anything that is malware related other than to redirect you, that said I see the following as the cause of the poor performance and keep in mind that this is work in progress;

 

1: Lack of free storage space and a badly fragmented HDD, we have addressed this and look at the amount of storage space that you have regained.

2: Insufficient Ram, you are aware of this and intend on upgrading so this has also been addressed, more Ram is still the most cost effective upgrade that can be done to speed up a computer.

3: The +12V rail on the PSU is shown to be too low in the Speccy report, this we will be checking after you have completed the following two steps.

Your +12V reading btw is 11.152V and the minimum that it should be so as to avoid issues is 11.400V, this will slow down the speed of anything that relies on it such as the CPU and HDD etc, see attached PSU tolerance table below.

 

For the internet connection;

1.Press the Windows key then type in cmd (do not press enter)
2.In the search results that come up, right click “cmd” and run as administrator, when the screen flashes and asks for permission, accept it.
3.In the command prompt type in ipconfig /flushdns (or right click and paste it to the command prompt) then press Enter.

 

To check the HDD and the data on it etc;

Go to Start and then to Run

Type in Chkdsk /r Note the space between k and /
Click Enter ...It will probably ask if you want to do this on the next reboot...click Y

If the window doesn't shutdown on its own then reboot the system manually. On reboot the system will start the chkdsk operation
This one will take longer then chkdsk /f

Note... there are 5 stages...
It may appear to hang at a certain percent for an hour or more or even back up and go over the same area...this is normal...
DO NOT SHUT YOUR COMPUTER DOWN WHILE CHKDSK IS RUNNING OR YOU CAN HAVE SEVERE PROBLEMS
This can take several hours to complete.
When completed it will hopefully boot the system back into Windows.

Thanks to RonShaffer61 for the Chkdsk /r instructions  :thumbsup: 

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#43
bonezz777

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phillpower2 Hello, In the beginning instructions(internet connections) I dont understand what You request; Am I suppose to hit wndows key(then what?) I see search,run,hphelp,ect....please advise more for me Not to make any mistakes.Thank You,Tim...PS,I ran full scan in safe mode w/malewarebytes almost 2hrs,was clean...


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#44
phillpower2

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1. Go to Start and then type in cmd in the Run box.

2.In the search results that come up, right click “cmd and run as administrator, when the screen flashes and asks for permission, accept it.

3.In the command prompt type in ipconfig /flushdns (or right click and paste it to the command prompt) then press Enter.

 

As I said I am unable to comment on malware removal, please carry out the two tasks and post back with an update.


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#45
bonezz777

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OKAY,ThankYou.,Im in the middle of Sabbath Bible study,It will be done later on this evening,thanks phillpower2...


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