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BSOD after new videocard


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#1
HaraMo

HaraMo

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Dear

it's about the pc:

HP Compaq dc7600 Convertible Minitower, Hewlett-Packard,

Windows XP prof, Service Pack 3

The build in videocard is not working correctly, so a new card is installed:
ATI Radeon HD 5450.

I first installed the software deliverd with it. After I updated to the newest driver.

I disabled in msconfig:
ati hotkey poller (service)
CLIstart

I noticed just now that in devicemanager an exclamation mark is shown at the videocard:
This device cannot start. (Code 10)

I already have the newest update of the driver, directX9.0C is installed ( latest direct X for XP).


But BSOD keeps happening, especially if I'm on you tube. whochrased finds :

Crash dump directory: C:\WINDOWS\Minidump

Crash dumps are enabled on your computer.

On Fri 21/03/2014 06:48:53 GMT your computer crashed
crash dump file: C:\WINDOWS\Minidump\Mini032114-01.dmp
This was probably caused by the following module: ativvaxx.sys (ativvaxx+0x1CDF7)
Bugcheck code: 0x100000EA (0xFFFFFFFF88FABB20, 0xFFFFFFFF898066E0, 0xFFFFFFFFBA4D7CB4, 0x1)
Error: THREAD_STUCK_IN_DEVICE_DRIVER_M
Bug check description: This indicates that a thread in a device driver is endlessly spinning.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: ativvaxx.sys .
Google query: ativvaxx.sys THREAD_STUCK_IN_DEVICE_DRIVER_M



On Wed 19/03/2014 17:30:45 GMT your computer crashed
crash dump file: C:\WINDOWS\Minidump\Mini031914-03.dmp
This was probably caused by the following module: ativvaxx.sys (ativvaxx+0x1CDF7)
Bugcheck code: 0x100000EA (0xFFFFFFFF88DE3370, 0xFFFFFFFF89A3F1A0, 0xFFFFFFFFBA4E3CB4, 0x1)
Error: THREAD_STUCK_IN_DEVICE_DRIVER_M
Bug check description: This indicates that a thread in a device driver is endlessly spinning.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: ativvaxx.sys .
Google query: ativvaxx.sys THREAD_STUCK_IN_DEVICE_DRIVER_M



On Wed 19/03/2014 13:21:32 GMT your computer crashed
crash dump file: C:\WINDOWS\Minidump\Mini031914-02.dmp
This was probably caused by the following module: ati2mtag.sys (ati2mtag+0x1051F)
Bugcheck code: 0x100000EA (0xFFFFFFFF88FB0638, 0xFFFFFFFF89807C20, 0xFFFFFFFFBA4E3CB4, 0x1)
Error: THREAD_STUCK_IN_DEVICE_DRIVER_M
file path: C:\WINDOWS\system32\drivers\ati2mtag.sys
product: ATI Radeon WindowsNT Miniport Driver
company: ATI Technologies Inc.
description: ATI Radeon WindowsNT Miniport Driver
Bug check description: This indicates that a thread in a device driver is endlessly spinning.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: ati2mtag.sys (ATI Radeon WindowsNT Miniport Driver, ATI Technologies Inc.).
Google query: ATI Technologies Inc. THREAD_STUCK_IN_DEVICE_DRIVER_M



On Wed 19/03/2014 12:54:27 GMT your computer crashed
crash dump file: C:\WINDOWS\Minidump\Mini031914-01.dmp
This was probably caused by the following module: ati2mtag.sys (ati2mtag+0x4C96)
Bugcheck code: 0x100000EA (0xFFFFFFFF88FFD810, 0xFFFFFFFF897FEF60, 0xFFFFFFFFBA4DBCB4, 0x1)
Error: THREAD_STUCK_IN_DEVICE_DRIVER_M
file path: C:\WINDOWS\system32\drivers\ati2mtag.sys
product: ATI Radeon WindowsNT Miniport Driver
company: ATI Technologies Inc.
description: ATI Radeon WindowsNT Miniport Driver
Bug check description: This indicates that a thread in a device driver is endlessly spinning.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: ati2mtag.sys (ATI Radeon WindowsNT Miniport Driver, ATI Technologies Inc.).
Google query: ATI Technologies Inc. THREAD_STUCK_IN_DEVICE_DRIVER_M



On Tue 18/03/2014 06:40:16 GMT your computer crashed
crash dump file: C:\WINDOWS\Minidump\Mini031814-01.dmp
This was probably caused by the following module: ativvaxx.sys (ativvaxx+0x1CDF7)
Bugcheck code: 0x100000EA (0xFFFFFFFF889D1598, 0xFFFFFFFF89808CC8, 0xFFFFFFFFBA4D3CB4, 0x1)
Error: THREAD_STUCK_IN_DEVICE_DRIVER_M
Bug check description: This indicates that a thread in a device driver is endlessly spinning.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: ativvaxx.sys .
Google query: ativvaxx.sys THREAD_STUCK_IN_DEVICE_DRIVER_M




--------------------------------------------------------------------------------
Conclusion
--------------------------------------------------------------------------------

5 crash dumps have been found and analyzed. 2 third party drivers have been identified to be causing system crashes on your computer. It is strongly suggested that you check for updates for these drivers on their company websites. Click on the links below to search with Google for updates for these drivers:

ati2mtag.sys (ATI Radeon WindowsNT Miniport Driver, ATI Technologies Inc.)
ativvaxx.sys
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#2
Ztruker

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Uninstall the driver you have then reinstall the one from the CD. If that works, leave it, don't update it.
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#3
HaraMo

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I have done what you said, and untill now no BSOD.

The reason I updated to newest drivers is beacause I had another error (out of range message: analog, out of range, 74.9kHz / 60Hz).

This time I only installed the drivers and the manager(obliged to install) (not the ATI catalyst center, as this is not needed.

a long you tube video is playing now 5 hours, pc is still on.



So best is to stay away from updates? or maybe if the ati catalyst was the cause, I can maybe update only the drivers?

But 'm satisfied now with the drivers deliverd with the card.

I think it's ok. Thanks a lot.
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#4
HaraMo

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Only thing Weird is that the top of the Internet explorer screen is black.

I found something on the intenret: enable 'use high contrast', then disable it back.

results? most black is away, but the menubar stays black and the options (menu, tools, ..) are not readible.

But enabling an disabling only helps for that moment. the top turns black again (after restart), not always, but mostly.

Can the videodriver the cause of this? Maybe update the drivers without installing the ati catalyst center?

Edited by HaraMo, 22 March 2014 - 01:21 PM.

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#5
HaraMo

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I found something else on the internet:

best performance is enabled, i went back to best appereance, then menubar showed correctly. Then turned back to best performance.

Seems ok now. Let's give it a test... .
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#6
HaraMo

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After rebooting the pc i received the following error

ATI external event utility EXE module has encountered a problem and needs to be close. we are sorry for the inconvenience.

It's not the first time I rebooted the pc. Untill now, I did not had the error.

Just rebooted again, not error on my screen... .

Mayby nothing to worry about?

Edited by HaraMo, 22 March 2014 - 03:06 PM.

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#7
HaraMo

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and that black menubar and also the other bars, is back again.. hmm
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#8
Ztruker

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Perhaps go to the ATI site and try different driver versions? Not the latest but newer than is on the CD?

Other than that, I don't have any ideas. Maybe someone else does?
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#9
HaraMo

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I put it back on best appearance. this fare no black menubar and black bars at the top of internet explorer 8.0.

I think it has something to do with IE8.0, as I 'm not the only one.

But If it works like this, I'm happy.
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#10
Ztruker

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I'd suggest trying Firefox. If no problems stay with it. Firefox is still being developed and updated. IE8 is dead dead dead.
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#11
HaraMo

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Then it will be secure if I uninstall 8.0. OK, thanks for the update.


Edited by HaraMo, 27 March 2014 - 11:59 PM.

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#12
Ztruker

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You can't completely uninstall IE so best to leave IE8 there, just don't use it.

 

If you uninstall IE8 you get IE7. If you uninstall IE7 (if even possible) you get IE6.


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