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Microsoft Security Essentials won't open virus? [Solved]


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#16
Essexboy

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Apart from the firewall how is the computer behaving ?
 
There is a small MSFixit for firewall problems
Just run the small programme on this page http://support.micro...all_diagnostic/


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#17
daniel.karakas

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Hi, I ran the MSFixit, it reported that it could not start firewall. Computer seems fine, except one website that my wife accesses that she says froze twice yesterday. Thanks, M


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#18
Essexboy

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what website is that ? I will check it out for you
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#19
daniel.karakas

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HI This is the website: . I ran MSFixit again, but still cannot turn on firewall, thx


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#20
daniel.karakas

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Sorry this is the website: http://vertelenovela...lon-brasil.html


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#21
Essexboy

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OK lets use another tool

Download and Install Combofix

Download ComboFix from one of the following locations:
Link 1
Link 2

VERY IMPORTANT !!! Save ComboFix.exe to your Desktop

* IMPORTANT - Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. If you have difficulty properly disabling your protective programs, refer to this link here NSIS_extraction.png
  • When finished, it shall produce a log for you.
  • Please include the C:\ComboFix.txt in your next reply.
  • Notes:
    1. Do not mouse-click Combofix's window while it is running. That may cause it to stall.
    2. Do not "re-run" Combofix. If you have a problem, reply back for further instructions.

    3. If after the reboot you get errors about programmes being marked for deletion then reboot, that will cure it.


    Please make sure you include the combo fix log in your next reply as well as describe how your computer is running now

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#22
daniel.karakas

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Hi Thanks! Here is the Combofix log:

 

ComboFix 14-03-24.01 - dale 03/27/2014   7:35.1.2 - x64
Microsoft Windows 7 Professional   6.1.7601.1.1252.1.1033.18.4025.2603 [GMT -7:00]
Running from: c:\users\dale\Desktop\ComboFix.exe
AV: Microsoft Security Essentials *Disabled/Updated* {641105E6-77ED-3F35-A304-765193BCB75F}
SP: Microsoft Security Essentials *Disabled/Updated* {DF70E402-51D7-30BB-99B4-4D23E83BFDE2}
.
.
(((((((((((((((((((((((((((((((((((((((   Other Deletions   )))))))))))))))))))))))))))))))))))))))))))))))))
.
.
C:\install.exe
c:\users\dale\AppData\Local\assembly\tmp
c:\windows\PFRO.log
c:\windows\SysWow64\X86
.
.
(((((((((((((((((((((((((   Files Created from 2014-02-27 to 2014-03-27  )))))))))))))))))))))))))))))))
.
.
2014-03-27 12:38 . 2014-03-07 04:43    10521840    ----a-w-    c:\programdata\Microsoft\Microsoft Antimalware\Definition Updates\{57E3AB09-F651-43E5-AC32-5A7C32C65F9D}\mpengine.dll
2014-03-27 05:17 . 2014-03-07 04:43    10521840    ----a-w-    c:\programdata\Microsoft\Microsoft Antimalware\Definition Updates\Backup\mpengine.dll
2014-03-25 15:58 . 2014-03-27 14:45    --------    d-----w-    c:\windows\system32\wbem\repository
2014-03-25 15:42 . 2014-03-25 15:57    --------    d-----w-    c:\windows\SysWow64\wbem\Performance
2014-03-22 23:21 . 2014-03-22 23:21    --------    d-----w-    c:\users\dale\AppData\Roaming\Intuit Canada
2014-03-22 23:21 . 2014-03-22 23:21    --------    d-----w-    c:\program files (x86)\Common Files\Intuit
2014-03-22 23:20 . 2014-03-22 23:25    --------    d-----w-    c:\program files (x86)\TurboTax 2013
2014-03-22 23:20 . 2014-03-22 23:20    --------    d-----w-    c:\programdata\Intuit Canada
2014-03-22 19:22 . 2014-03-22 20:28    --------    d-----w-    C:\FRST
2014-03-22 14:11 . 2014-03-22 14:11    --------    d-----w-    c:\windows\TempF167CCAF-BC81-B374-AE4F-E137B53C6E82-Signatures
2014-03-21 14:18 . 2014-03-21 14:18    --------    d-----w-    c:\windows\TempD858869B-9740-6BD9-89C9-C8033A15E732-Signatures
2014-03-20 10:00 . 2014-03-20 10:00    --------    d-----w-    c:\windows\Temp72AF277C-1525-9955-D167-140A39CE6135-Signatures
2014-03-19 14:36 . 2014-03-19 14:36    --------    d-----w-    c:\windows\TempEFC3F3A7-406E-7783-20EF-17693B889BA5-Signatures
2014-03-18 14:41 . 2014-03-18 14:41    --------    d-----w-    c:\windows\TempC23D5EE1-B76E-7E6E-D185-6F92ED49A8FD-Signatures
2014-03-17 14:56 . 2014-03-17 14:56    --------    d-----w-    c:\windows\TempAB6874E1-6EFB-9F5E-BCED-4F86507E1762-Signatures
2014-03-16 10:00 . 2014-03-16 10:00    --------    d-----w-    c:\windows\Temp537B2C91-ACBF-5BF4-1347-057CB0EDEEF5-Signatures
2014-03-15 10:00 . 2014-03-15 10:00    --------    d-----w-    c:\windows\Temp907ACCBF-663A-749F-92AA-FD614B2A9E16-Signatures
2014-03-14 15:00 . 2014-03-14 15:00    --------    d-----w-    c:\windows\TempB450F607-BDA6-E782-A014-24481F019757-Signatures
2014-03-13 10:04 . 2014-03-13 10:04    --------    d-----w-    c:\windows\Temp82860861-2519-F1C7-3D19-A055EF6C8A8A-Signatures
2014-03-12 11:13 . 2014-02-04 02:32    1424384    ----a-w-    c:\windows\system32\WindowsCodecs.dll
2014-03-12 11:13 . 2014-02-04 02:32    624128    ----a-w-    c:\windows\system32\qedit.dll
2014-03-12 11:13 . 2014-02-04 02:04    1230336    ----a-w-    c:\windows\SysWow64\WindowsCodecs.dll
2014-03-12 11:13 . 2014-02-04 02:04    509440    ----a-w-    c:\windows\SysWow64\qedit.dll
2014-03-12 10:00 . 2014-03-12 10:00    --------    d-----w-    c:\windows\Temp0CE082E2-4DB2-E26E-B899-15D3247C8194-Signatures
2014-03-12 04:22 . 2014-03-12 04:22    --------    d-----w-    c:\users\dale\AppData\Local\Skype
2014-03-12 04:22 . 2014-03-12 04:22    --------    d-----w-    c:\program files (x86)\Common Files\Skype
2014-03-12 04:22 . 2014-03-12 04:22    --------    d-----r-    c:\program files (x86)\Skype
2014-03-11 14:24 . 2014-03-11 14:25    --------    d-----w-    c:\windows\Temp2BD02C65-BE57-A637-1FA5-D76A98DD1E7B-Signatures
2014-03-10 22:54 . 2014-03-10 22:54    --------    d-----w-    c:\windows\Temp549F650D-B454-D528-0B83-465CEA0B4272-Signatures
2014-03-10 10:00 . 2014-03-10 10:00    --------    d-----w-    c:\windows\Temp424C21DF-C756-E6B9-F089-562BC1F4845F-Signatures
2014-03-09 18:24 . 2014-03-09 18:24    --------    d-----w-    c:\windows\TempD41D68B2-B9FE-82CF-9D18-8D4B89EE476F-Signatures
2014-03-08 20:34 . 2014-03-08 20:59    --------    d-----w-    c:\program files (x86)\WizTree
2014-03-08 11:00 . 2014-03-08 11:00    --------    d-----w-    c:\windows\TempE251C687-04CF-B042-2C2F-40B2DC403286-Signatures
2014-03-07 11:00 . 2014-03-07 11:00    --------    d-----w-    c:\windows\TempB2EFD702-4E3F-83E5-10A6-2A4D196F5E8F-Signatures
2014-03-06 11:00 . 2014-03-06 11:00    --------    d-----w-    c:\windows\Temp649C8DFD-DDD0-0B12-6304-A4258E2DF6D6-Signatures
2014-03-05 11:00 . 2014-03-05 11:00    --------    d-----w-    c:\windows\Temp86BDA880-72BA-E800-9D5E-D752136D1415-Signatures
2014-03-04 15:59 . 2014-03-04 15:59    --------    d-----w-    c:\windows\TempDCCA3082-4259-D26A-F7CB-388A69E67DFB-Signatures
2014-03-03 16:14 . 2014-03-03 16:14    --------    d-----w-    c:\windows\Temp838A6C2A-182D-F972-7AC4-3227E2C30B2C-Signatures
2014-03-02 18:34 . 2014-03-02 18:34    --------    d-----w-    c:\windows\TempB516AC1A-8A33-D9FA-1BC1-77E85F0C1CD2-Signatures
2014-03-01 11:00 . 2014-03-01 11:00    --------    d-----w-    c:\windows\Temp702526FF-0F90-E4E4-8BA1-EECC830B09D5-Signatures
2014-02-28 11:00 . 2014-02-28 11:00    --------    d-----w-    c:\windows\Temp63E9048C-1308-F690-AED1-5C1ACDA69E4C-Signatures
2014-02-27 14:57 . 2014-02-27 14:58    --------    d-----w-    c:\windows\TempB4CA3120-5ADC-2CE3-9DFB-C2590AB8C3D7-Signatures
2014-02-26 11:02 . 2014-02-26 11:02    --------    d-----w-    c:\windows\Migration
2014-02-26 11:00 . 2014-02-26 11:00    --------    d-----w-    c:\windows\TempBB950C1C-5C58-02FA-D13D-9DA3F698A031-Signatures
.
.
.
((((((((((((((((((((((((((((((((((((((((   Find3M Report   ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2014-03-19 14:33 . 2011-05-28 15:28    90015360    ----a-w-    c:\windows\system32\MRT.exe
2014-01-19 07:33 . 2011-04-16 18:15    270496    ------w-    c:\windows\system32\MpSigStub.exe
.
.
(((((((((((((((((((((((((((((((((((((   Reg Loading Points   ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4
.
[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"Sidebar"="c:\program files\Windows Sidebar\sidebar.exe" [2010-11-20 1475584]
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Run]
"Wondershare Helper Compact.exe"="c:\program files (x86)\Common Files\Wondershare\Wondershare Helper Compact\WSHelper.exe" [2013-07-26 1985824]
"BCSSync"="c:\program files (x86)\Microsoft Office\Office14\BCSSync.exe" [2012-11-05 89184]
"SunJavaUpdateSched"="c:\program files (x86)\Common Files\Java\Java Update\jusched.exe" [2013-07-02 254336]
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c:\users\dale\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\
Encarta Dictionary Quickshelf.lnk - c:\program files (x86)\Microsoft Encarta\Encarta World English Dictionary\Qshlfed.exe [2013-5-16 122880]
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[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\system]
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[HKEY_LOCAL_MACHINE\software\wow6432node\microsoft\windows nt\currentversion\windows]
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[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\MsMpSvc]
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R2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;c:\windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe;c:\windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [x]
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.
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--- Other Services/Drivers In Memory ---
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*NewlyCreated* - WS2IFSL
.
Contents of the 'Scheduled Tasks' folder
.
2014-03-27 c:\windows\Tasks\Adobe Flash Player Updater.job
- c:\windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe [2012-05-05 01:33]
.
2014-03-27 c:\windows\Tasks\FacebookUpdateTaskUserS-1-5-21-3623806083-1760329146-3607088104-1000Core.job
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2014-03-27 c:\windows\Tasks\FacebookUpdateTaskUserS-1-5-21-3623806083-1760329146-3607088104-1000UA.job
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2014-03-26 c:\windows\Tasks\GoogleUpdateTaskUserS-1-5-21-1417023454-3681503996-2767313351-1115Core.job
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2014-03-27 c:\windows\Tasks\GoogleUpdateTaskUserS-1-5-21-1417023454-3681503996-2767313351-1115UA.job
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2014-03-27 c:\windows\Tasks\GoogleUpdateTaskUserS-1-5-21-3623806083-1760329146-3607088104-1000Core.job
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2014-03-27 c:\windows\Tasks\GoogleUpdateTaskUserS-1-5-21-3623806083-1760329146-3607088104-1000UA.job
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--------- X64 Entries -----------
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[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
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"Windows Mobile Device Center"="c:\windows\WindowsMobile\wmdc.exe" [2007-05-31 660360]
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------- Supplementary Scan -------
.
uLocal Page = c:\windows\system32\blank.htm
uStart Page = hxxp://www.google.com
mStart Page = hxxp://www.google.com
mLocal Page = c:\windows\SysWOW64\blank.htm
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IE: QuickDefine - c:\program files (x86)\Common Files\Microsoft Shared\Reference Titles\eddefine.htm
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- - - - ORPHANS REMOVED - - - -
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HKLM_Wow6432Node-ActiveSetup-{2D46B6DC-2207-486B-B523-A557E6D54B47} - start
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[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\services\MsDepSvc]
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--------------------- LOCKED REGISTRY KEYS ---------------------
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@Denied: (A 2) (Everyone)
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[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}]
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@="IFlashBroker5"
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[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\ProxyStubClsid32]
@="{00020424-0000-0000-C000-000000000046}"
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[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
"Version"="1.0"
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[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}]
@Denied: (A 2) (Everyone)
@="FlashBroker"
"LocalizedString"="@c:\\Windows\\SysWOW64\\Macromed\\Flash\\FlashUtil32_11_7_700_169_ActiveX.exe,-101"
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[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\Elevation]
"Enabled"=dword:00000001
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[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\LocalServer32]
@="c:\\Windows\\SysWOW64\\Macromed\\Flash\\FlashUtil32_11_7_700_169_ActiveX.exe"
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[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
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[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}]
@Denied: (A 2) (Everyone)
@="Shockwave Flash Object"
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[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\InprocServer32]
@="c:\\Windows\\SysWOW64\\Macromed\\Flash\\Flash32_11_7_700_169.ocx"
"ThreadingModel"="Apartment"
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[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\MiscStatus]
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@="ShockwaveFlash.ShockwaveFlash.11"
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[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\ToolboxBitmap32]
@="c:\\Windows\\SysWOW64\\Macromed\\Flash\\Flash32_11_7_700_169.ocx, 1"
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@="Macromedia Flash Factory Object"
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[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\InprocServer32]
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[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\TypeLib]
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[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Schema Library\ActionsPane3]
@Denied: (A) (Everyone)
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Schema Library\ActionsPane3\0]
"Key"="ActionsPane3"
"Location"="c:\\Program Files (x86)\\Common Files\\Microsoft Shared\\VSTO\\ActionsPane3.xsd"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows CE Services]
"SymbolicLinkValue"=hex(6):5c,00,72,00,65,00,67,00,69,00,73,00,74,00,72,00,79,
   00,5c,00,4d,00,41,00,43,00,48,00,49,00,4e,00,45,00,5c,00,53,00,4f,00,46,00,\
.
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Class\{4D36E96D-E325-11CE-BFC1-08002BE10318}\0000\AllUserSettings]
@Denied: (A) (Users)
@Denied: (A) (Everyone)
@Allowed: (B 1 2 3 4 5) (S-1-5-20)
"BlindDial"=dword:00000000
.
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Class\{4D36E96D-E325-11CE-BFC1-08002BE10318}\0001\AllUserSettings]
@Denied: (A) (Users)
@Denied: (A) (Everyone)
@Allowed: (B 1 2 3 4 5) (S-1-5-20)
"BlindDial"=dword:00000000
.
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Class\{4D36E96D-E325-11CE-BFC1-08002BE10318}\0002\AllUserSettings]
@Denied: (A) (Users)
@Denied: (A) (Everyone)
@Allowed: (B 1 2 3 4 5) (S-1-5-20)
"BlindDial"=dword:00000000
.
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Class\{4D36E96D-E325-11CE-BFC1-08002BE10318}\0003\AllUserSettings]
@Denied: (A) (Users)
@Denied: (A) (Everyone)
@Allowed: (B 1 2 3 4 5) (S-1-5-20)
"BlindDial"=dword:00000000
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[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Class\{4D36E96D-E325-11CE-BFC1-08002BE10318}\0004\AllUserSettings]
@Denied: (A) (Users)
@Denied: (A) (Everyone)
@Allowed: (B 1 2 3 4 5) (S-1-5-20)
"BlindDial"=dword:00000000
.
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\PCW\Security]
@Denied: (Full) (Everyone)
.
------------------------ Other Running Processes ------------------------
.
c:\program files (x86)\Bonjour\mDNSResponder.exe
c:\program files (x86)\Common Files\Motive\McciCMService.exe
c:\program files (x86)\Mozilla Firefox\firefox.exe
.
**************************************************************************
.
Completion time: 2014-03-27  07:52:07 - machine was rebooted
ComboFix-quarantined-files.txt  2014-03-27 14:52
.
Pre-Run: 45,576,241,152 bytes free
Post-Run: 47,252,983,808 bytes free
.
- - End Of File - - 1BC3EEF9F7B2E6115E4CDD3FC27DBDF7
A36C5E4F47E84449FF07ED3517B43A31
 


  • 0

#23
Essexboy

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That programme is quite good at repairing, it did not find anything of import as I suspected. But, is your firewall now working and are there any other elements that do not appear to be functioning properly ?
  • 0

#24
daniel.karakas

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Hi, Yes Firewall is back on. Everything seems to be running fine, thanks! Buy you a beer if you are ever out in Vancouver.


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#25
Essexboy

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Phew :)

In that case methinks I will send you on your merry way :)

Subject to no further problems :)

I will remove my tools now and give some recommendations, but, I would like you to run for 24 hours or so and come back if you have any problems

Now the best part of the day ----- Your log now appears clean :thumbsup:

A good workman always cleans up after himself so..The following will implement some cleanup procedures as well as reset System Restore points:

Download and run Delfix

delfix.JPG


: Keep Java Updated :

WARNING: Java is the #1 exploited program at this time. The Department of Homeland Security recommends that computer users disable Java
See this article and this article.
I would recommend that you completely uninstall Java unless you need it to run an important software.
In that instance I would recommend that you disable Java in your browsers until you need it for that software and then enable it. (See How to diasble Java in your web browser and How to unplug Java from the browser)

Now that you are clean, to help protect your computer in the future I recommend that you get the following free programmes:

CryptoPrevent install this programme to lock down and prevent crypto ransome ware

CryptoPrevent.JPG

Malwarebytes.

Update and run weekly to keep your system clean


It is critical to have both a firewall and anti virus to protect your system and to keep them updated.

To learn more about how to protect yourself while on the internet read this little guide Best security practices Keep safe :wave:
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#26
daniel.karakas

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Ok, thanks again. I followed your advice and uninstalled Java. I have installed Cryptoprevent and have MSE and Firewall running. I'll monitor now for the next 24, thanks AGAIN!


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#27
Essexboy

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My pleasure :)
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#28
Essexboy

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Since this issue appears to be resolved ... this Topic has been closed. Glad we could help. :)

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.
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