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ITunes/Quicktime won't download... [Solved]


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#16
LinL00king

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So, my Avast is on. In my hidden icons area I had 3 important msgs:

Turn on Avast Antivirus:Important

Windows Defender needs to scan your computer

and

Change Windows Update settings

 

But when I opened Avast it said everything is good.

I didn't even know I had Windows Defender...

ugh

 

Here is the FSS log:

 

Farbar Service Scanner Version: 25-02-2014
Ran by Lin55 (administrator) on 28-03-2014 at 19:12:08
Running from "C:\Users\Lin55\Downloads"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.


Windows Firewall:
=============

Firewall Disabled Policy:
==================


System Restore:
============

System Restore Disabled Policy:
========================


Action Center:
============


Windows Update:
============

Windows Autoupdate Disabled Policy:
============================


Other Services:
==============


File Check:
========
C:\Windows\System32\nsisvc.dll => MD5 is legit
C:\Windows\System32\drivers\nsiproxy.sys => MD5 is legit
C:\Windows\System32\dhcpcore.dll => MD5 is legit
C:\Windows\System32\drivers\afd.sys => MD5 is legit
C:\Windows\System32\drivers\tdx.sys => MD5 is legit
C:\Windows\System32\Drivers\tcpip.sys => MD5 is legit
C:\Windows\System32\dnsrslvr.dll => MD5 is legit
C:\Windows\System32\mpssvc.dll => MD5 is legit
C:\Windows\System32\bfe.dll => MD5 is legit
C:\Windows\System32\drivers\mpsdrv.sys => MD5 is legit
C:\Windows\System32\SDRSVC.dll => MD5 is legit
C:\Windows\System32\vssvc.exe => MD5 is legit
C:\Windows\System32\wscsvc.dll => MD5 is legit
C:\Windows\System32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\System32\wuaueng.dll => MD5 is legit
C:\Windows\System32\qmgr.dll => MD5 is legit
C:\Windows\System32\es.dll => MD5 is legit
C:\Windows\System32\cryptsvc.dll => MD5 is legit
C:\Windows\System32\ipnathlp.dll => MD5 is legit
C:\Windows\System32\iphlpsvc.dll => MD5 is legit
C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\System32\rpcss.dll => MD5 is legit


**** End of log ****


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#17
LinL00king

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So, my Avast is on so I don't know why I got that message.

 

In my hidden icons area I had 3 important msgs:

Turn on Avast Antivirus:Important

Windows Defender needs to scan your computer

and

Change Windows Update settings

 

But when I opened Avast it said everything is good and I didn't even know I had Windows Defender...

ugh

 

Here is the FSS log:

 

Farbar Service Scanner Version: 25-02-2014
Ran by Lin55 (administrator) on 28-03-2014 at 19:12:08
Running from "C:\Users\Lin55\Downloads"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.


Windows Firewall:
=============

Firewall Disabled Policy:
==================


System Restore:
============

System Restore Disabled Policy:
========================


Action Center:
============


Windows Update:
============

Windows Autoupdate Disabled Policy:
============================


Other Services:
==============


File Check:
========
C:\Windows\System32\nsisvc.dll => MD5 is legit
C:\Windows\System32\drivers\nsiproxy.sys => MD5 is legit
C:\Windows\System32\dhcpcore.dll => MD5 is legit
C:\Windows\System32\drivers\afd.sys => MD5 is legit
C:\Windows\System32\drivers\tdx.sys => MD5 is legit
C:\Windows\System32\Drivers\tcpip.sys => MD5 is legit
C:\Windows\System32\dnsrslvr.dll => MD5 is legit
C:\Windows\System32\mpssvc.dll => MD5 is legit
C:\Windows\System32\bfe.dll => MD5 is legit
C:\Windows\System32\drivers\mpsdrv.sys => MD5 is legit
C:\Windows\System32\SDRSVC.dll => MD5 is legit
C:\Windows\System32\vssvc.exe => MD5 is legit
C:\Windows\System32\wscsvc.dll => MD5 is legit
C:\Windows\System32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\System32\wuaueng.dll => MD5 is legit
C:\Windows\System32\qmgr.dll => MD5 is legit
C:\Windows\System32\es.dll => MD5 is legit
C:\Windows\System32\cryptsvc.dll => MD5 is legit
C:\Windows\System32\ipnathlp.dll => MD5 is legit
C:\Windows\System32\iphlpsvc.dll => MD5 is legit
C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\System32\rpcss.dll => MD5 is legit


**** End of log ****


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#18
LinL00king

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SO SORRY for the double post!!

 

And nope, ITunes won't download. It will pop up and ask if I want Apple to 'run/download/whatever...' the Itunes, but when I click it nothing happens and it does not show up in my downloads.


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#19
emeraldnzl

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Windows Defender...


Windows Defender comes with your machine. It is part of Windows 7. It was showing as enabled in your earlier scans. Windows Defender in Windows 7 (not to be confused with Windows Defender in Win 8 which is an anti-virus program - Microsoft Security Essentials under a new name) is an anti-spyware program so I don't think it will conflict with Avast but if you think it is a problem then you can go to the link below for instructions on how to turn off Windows Defender.

http://windows.micro...n-off=windows-7

Moving on

That FSS scan showed no problems.

Before we move on can you tell me how the Quicktime download problem is now?


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#20
emeraldnzl

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Oh I see we cross posted.

 

You are still having problems with Quicktime.

 

 

It will pop up and ask if I want Apple to 'run/download/whatever...' the Itunes, but when I click it nothing happens and it does not show up in my downloads.

 

Have you tried right clicking on Itunes to run it as Administrator and then try a download?


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#21
LinL00king

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Quicktime won't download either.

 

I do get the pop up box saying "You have chosen to open: QuickTimeInstaller.exe which is a binary file from blah blah would you like to save this file? I click YES but nothing happens... same box for ITunes...

 

I can't right click on them because I don't have them, that is why I've been trying to download them...

 

I no longer have either of them on my computer because when all of this started it was because my ITunes, with all of my music for my IPOD, said it needed updated. When I tried to update it, it said it was missing "something or other" (key files??) so I couldn't update. Then, apple articles said to uninstall and reinstall, which I did. BUT now I can't "reinstall" because neither of them do anything when I click to download them. So there is no ITunes or Quick time on my computer at all and I can't get them because I can't download them...


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#22
emeraldnzl

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BUT now I can't "reinstall" because neither of them do anything when I click to download them


That sounds like your browser is stopping the download.

Which browser are you using?

If it is IE you will often see a yellow bar or some such that you need to click on to authorize the download.
 
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#23
LinL00king

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Mozilla Firefox, and yes it has always before shown a green arrow in the upper right side that I would click on to show downloads and then I could click on the download I wanted to run/save etc.

With both of these programs that I want to download, now it does nothing.. it doesn't highlight to the green arrow showing it's started the download and it doesn't 'save' it to my downloads area. It just simply does nothing.

 

I will try to see if Firefox has an update...


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#24
LinL00king

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Updated Firefox and still the same thing.

 

I do have a 'previous itunes library' but it's in a .itl format. When I go to the Windows File Association to see if I can convert it to open I don't know what to use!!

 

It says: Windows has the following information about this file type. This page will help you find software needed to open your file.

 

File Type: iTunes Library File

File Extension: .itl

Description: An audio file format intended for use in an audio library. You may search the following Web site for related software and information:


Has links such as: Open.FileDocs.net/Microsoft

 

But this stuff is wayyyyyyyy beyond my comfort zone............


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#25
LinL00king

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This is where that Open.FileDocs.net/Microsoft link goes: http://www.filedocs....hp?keyword=.ITL


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#26
emeraldnzl

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No don't go there.

If you want help about Itunes use the Apple site. For the library one you are referring to go here.

But I don't think that is your immediate problem. A reinstall should solve that one and you are not being able to download the program to reinstall it.

I take it you are going to the right place here. One possibility is that you are attempting to download the wrong version for your machine. Your computer is a Windows 7 64bit machine.

Also, try downloading using IE. Go to Start > All programs > Internet Explorer.
 


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#27
LinL00king

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OMG I GOT IT!!!!!!!!!!!!!

 

So first and foremost, THANK YOU!!! For all of your help with this and for walking a newbie through this cleaning/checking stuff. I'm very grateful for ALL of your help!!

 

So here is the link for the site that explains about the trouble with updates/uninstalls and reinstalls.

 

https://discussions....m/docs/DOC-6562

 

and the links to Install about half way down the page:

 

I don't know what the difference is in the link on THIS page but it went right into downloading like everything else always had. I GOT ALL MY MUSIC BACK!! Thank you thank you thank you!!


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#28
emeraldnzl

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Excellent news. :thumbsup:

 

We are almost there. Just one more thing to do and, all going well, we can go to removing the tools we have been using.

 

Now

 

Please run a free online scan with the ESET Online Scanner

Vista / Win7 users: Right-click on the either the IE or FF icon in the Start Menu or Quick Launch Bar on the Taskbar and select Run as Administrator.

Note: This scan works with Internet Explorer or Mozilla FireFox.

 If using Mozilla Firefox you will need to download esetsmartinstaller_enu.exe when prompted then double click on it to install.

 

  • Click the green ESET Online Scanner box
  • Tick the box next to YES, I accept the Terms of Use
     then click on: Start
  • You may see a panel towards the top of the screen telling you the website wants to install an addon... click and allow it to install. If your firewall asks whether you want to allow installation, say yes.
  • Make sure that the option Scan archives is checked.
  • If you are given an option to quarantine files ensure the scan is set to do so.
  • Now click on Advanced Settings and select the following:
    • Scan for potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth Technology
  • Click on Start
  • The virus signature database will begin to download. Be patient this make take some time depending on the speed of your Internet Connection.
  • When completed the Online Scan will begin automatically. The scan may take several hours.
  • Do not touch either the Mouse or keyboard during the scan otherwise it may stall.
  • When completed select Uninstall application on close, make sure you copy the logfile first!
  • Then click on: Finish
  • Use notepad to open the logfile located at C:\Program Files\ESET\EsetOnlineScanner\log.txt.
  • Copy and paste that log as a reply to this topic.


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#29
LinL00king

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Okay, here is the EsetOnlineScanner\log.txt you requested. Let me know if this is the right one??

 

[email protected] as downloader log:
all ok
# version=8
# OnlineScannerApp.exe=1.0.0.1
# OnlineScanner.ocx=1.0.0.6920
# api_version=3.0.2
# EOSSerial=9b52aeb8ad2c8f4fa548c0e2469c98fd
# engine=17672
# end=finished
# remove_checked=true
# archives_checked=true
# unwanted_checked=true
# unsafe_checked=true
# antistealth_checked=true
# utc_time=2014-03-29 01:44:03
# local_time=2014-03-29 08:44:03 (-0600, Central Daylight Time)
# country="United States"
# lang=1033
# osver=6.1.7601 NT Service Pack 1
# compatibility_mode=774 16777213 85 79 0 49638709 0 0
# compatibility_mode=5893 16776573 100 94 0 147644093 0 0
# scanned=355284
# found=3
# cleaned=3
# scan_time=8200
sh=CC7DAD8158D13D52B008D17118219426439FDFED ft=1 fh=85d86f1a61686266 vn="Win32/RemoteAdmin.Ammyy.A potentially unsafe application (deleted - quarantined)" ac=C fn="C:\Users\Lin55\Desktop\Programs\AA_v3.exe"
sh=A8FDDF429D8194BCEA35B1060745D9DD58378E63 ft=1 fh=8c4a80109432c3f1 vn="a variant of Win32/Bundled.Toolbar.Ask potentially unsafe application (deleted - quarantined)" ac=C fn="C:\Users\Lin55\Downloads\codecs.for.windows.7.pack.v4.0.5.setup.exe"
sh=6852EFBC2592051BE590A33527239CDA77C240C0 ft=1 fh=d17adde9b269a011 vn="a variant of Win32/InstallCore.AL potentially unwanted application (deleted - quarantined)" ac=C fn="C:\Users\Lin55\Downloads\ReadersDigest.exe"
 

 

I'll wait for your reply before I do the "uninstall and finish" part :)


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#30
emeraldnzl

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Hello again LinLOOking,

That looks good to me.

You can go ahead and uninstall.

We have a couple of last steps to perform and then you're all set. :)

To clear away the tools we have been using download Delfix from here.

Put a check (tick) in the following boxes:

  • Activate UAC
  • Remove disinfection tools
  • Create registry backup
  • Purge System Restore
  • Reset System Settings
  • Then click Run


MBAM can be uninstalled via control panel add/remove but it may be a useful tool to keep.

Any remaining tools may be deleted.

-------------------------------------------------------------------------------------------------------------------

A reminder:  Remember to (re-install if uninstalled during cleaning) update and turn back on any anti-malware programs you may have turned off during the cleaning process.
-------------------------------------------------------------------------------------------------------------------

Here are some things that I think are worth having a look at if you don't already know about them:

---------------------------------------------------------------------------------------------------------------------

It is good security practice to change your passwords to all your online accounts on a fairly regular basis, this is especially true after an infection. Refer to this Microsoft article Strong passwords: How to create and use them.

----------------------------------------------------------------------------------------------------------------------

Java warning

Java is a popular point of entry to your computer for malicous programs. The United States Department of Homeland Security recommends that computer users disable Java, see here. Unless you need it to run an important software the safest approach is to completely uninstall Java. Where you do require it, then the next safest option is to disable it in your browsers until you need it, then enable it.

How to disable Java in your web browser and How to unplug Java from the browser

If you do still need Java then regularly check that it is up to date. Older versions are the most vulnerable to malicious attack.

  • Download Java for Windows

    Reboot your computer.
    You also need to unininstall older versions of Java.

       
  • Click Start > Control Panel > Add or Remove Programs
       
  • Remove all Java updates except the latest one you have just installed.

--------------------------------------------------------------------------------------------------------------------

CryptoLocker Warning

There is a particularly nasty infection out there at the moment.

Go here for information about CryptoLocker Ransomeware

Download CryptoPrevent free for home use.

--------------------------------------------------------------------------------------------------------------------

To help protect your computer in the future:



If you do not already have automatic updates set then it is recommended that you do set Windows to check, download and install your updates automatically.

    * Click Start > Control Panel > System and Security > Windows Update
    * Under Windows Update click on Turn automatic updating on or off
    * Check items shown to ensure you receive updates automatically. Click OK.


Be aware of what emails you open and websites you visit.

Go here for some good advice about how to prevent infection.

A fun way to check your online safety literacy.

Quiz - getsafeonline

Have a safe and happy computing day!


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