Jump to content

Welcome to Geeks to Go - Register now for FREE

Geeks To Go is a helpful hub, where thousands of volunteer geeks quickly serve friendly answers and support. Check out the forums and get free advice from the experts. Register now to gain access to all of our features, it's FREE and only takes one minute. Once registered and logged in, you will be able to create topics, post replies to existing threads, give reputation to your fellow members, get your own private messenger, post status updates, manage your profile and so much more.

Create Account How it Works
Photo

Freezing & Restarts - Malware Issue?


  • This topic is locked This topic is locked

#31
Dakeyras

Dakeyras

    Anti-Malware Mammoth

  • Expert
  • 9,684 posts
Acknowledged. :)
  • 0

Advertisements


#32
Katehsparrow

Katehsparrow

    Member

  • Topic Starter
  • Member
  • PipPip
  • 57 posts

Bad news... it took me more than 10 attempts to boot into normal mode this evening. 

 

I am at such a loss-- I feel like you've been working so hard to help me and we're back to where it all began.

 

Can you let me know your thought process about where to head next? We have ventured very far from my knowledge of computer troubleshooting.  Especially since we know its not malware anymore and don't think its a hardware problem (though my boss's IT guy husband keeps telling me over and over to RMA the motherboard... I have no idea what to do about that).

If it is of any help to you, I am very willing to reformat the hard drive if we just want to start from a clean slate. There isn't anything on this computer that I'd be worried about losing-- since it has been fussy from the start I haven't bothered doing anything with it. But again, only if you feel it would be helpful to you and the troubleshooting process. :)


  • 0

#33
Katehsparrow

Katehsparrow

    Member

  • Topic Starter
  • Member
  • PipPip
  • 57 posts

Oh, and I just remembered that I wanted to let you know that internet explorer is still acting silly.  :rolleyes: Its still flashing/not opening. 

 

And I also wanted to ask what, if anything, the file from the CPU check told you and if it gave you an idea why the computer blue screened?

 

Thanks! :)


  • 0

#34
Dakeyras

Dakeyras

    Anti-Malware Mammoth

  • Expert
  • 9,684 posts
Hi. :)
 

Bad news... it took me more than 10 attempts to boot into normal mode this evening.

I am at such a loss-- I feel like you've been working so hard to help me and we're back to where it all began.

Oh dear not good and I do appreciate your frustration with this problem.
 

though my boss's IT guy husband keeps telling me over and over to RMA the motherboard... I have no idea what to do about that

Basically means return the motherboard to the vendor/point of purchase and ask for a replacement. Though I have seen no indication it is failing myself but entirely feasible, however you have not mentioned any specific system beeps during bootups to date. Though I recall something was mentioned in the other topic about a suspect memory module, which did not appear to be the root cause.
 

If it is of any help to you, I am very willing to reformat the hard drive if we just want to start from a clean slate. There isn't anything on this computer that I'd be worried about losing-- since it has been fussy from the start I haven't bothered doing anything with it. But again, only if you feel it would be helpful to you and the troubleshooting process. :)

Aye that is one option.
 

Oh, and I just remembered that I wanted to let you know that internet explorer is still acting silly. :rolleyes: Its still flashing/not opening.

Either a reset of IE or upgrading the version in use should rectify that.
 

And I also wanted to ask what, if anything, the file from the CPU check told you and if it gave you an idea why the computer blue screened?

Nothing that pinpointed to the CPU being the root-cause per-say but rather the other ongoing issues which it now appears still only partially rectified.

OK as it stands three options to try as follows...

Option 1:

Reset IE using this Micosoft Fixit, if that does not rectify the IE problem then;

Upgrade to Internet Explorer 11 for Windows 7.

Afterwards try and pinpoint the remaining issues via:-

Running Selective Start-up using System Configuration. A bit tedious but may just reveal something.

Option 2:

Perform a a reformat and reinstallation of the Windows Operating System. Then reinstall all relative software/drivers etc and Windows Updates. After the latter completed install a Anti-Virus.

If still problems then that may denote something hard-ware related we have not as yet identified. Then seek further assistance in the prior topic.

Option 3:

Solve the IE issues per option 1. Then we remove all tools used during the course of the malware removal process and you seek assistance again in the prior IT topic so further checks can be performed to verify if it is the motherboard failing or not.

Next:

Whichever of the above options you choose to undertake is absolutely fine by myself as the machine is your property after all and I always respect the wishes of those I assist.
  • 0

#35
Katehsparrow

Katehsparrow

    Member

  • Topic Starter
  • Member
  • PipPip
  • 57 posts
I think that I am going to go with option 2. I mean no disrespect to all the hard work you've done for me-its just that I don't feel like I'll be able to trust this computer unless I start over. Its just given us too many false positives.

And of course all the cool kids spend their Friday evenings formatting hard drives and installing Windows.

Do you have any tips or tutorials I should follow?
  • 0

#36
Dakeyras

Dakeyras

    Anti-Malware Mammoth

  • Expert
  • 9,684 posts
Hi. :)
 

I think that I am going to go with option 2. I mean no disrespect to all the hard work you've done for me-its just that I don't feel like I'll be able to trust this computer unless I start over. Its just given us too many false positives.

Fair play and as I mentioned prior absolutely fine which option you wish to proceed with.
 

And of course all the cool kids spend their Friday evenings formatting hard drives and installing Windows.

Good one! :lol: Levity aside...
 

Do you have any tips or tutorials I should follow?

The below may be of some assistance for you...

How to Do a Clean Installation with Windows 7

How to partition and format a hard disk in Windows

Installing and reinstalling Windows
  • 0

#37
Katehsparrow

Katehsparrow

    Member

  • Topic Starter
  • Member
  • PipPip
  • 57 posts
I think I might be heading back over to work with Phill. I got a reboot while installing Windows and then when it finally installed, I left it to install all the updates overnight. Just woke up to the sound of it rebooting itself and the same Windows failed to start screen. :(
  • 0

#38
Dakeyras

Dakeyras

    Anti-Malware Mammoth

  • Expert
  • 9,684 posts
Hi. :)

Most unfortunate and aye would be prudent to seek further assistance again in the original topic.

I sincerely hope the problem is resolved for you...by all means include a link to this topic if you so wish:-
http://www.geekstogo.com/forum/topic/338110-freezing-restarts-malware-issue/
The below is worthwhile bookmarking for future reference:-

Computer Security - a short guide to staying safer online

Next:

Any questions? Feel free to ask, if not stay safe!
  • 0

#39
Katehsparrow

Katehsparrow

    Member

  • Topic Starter
  • Member
  • PipPip
  • 57 posts
Thank you so much for your help, Dakeyras!
  • 0

#40
Dakeyras

Dakeyras

    Anti-Malware Mammoth

  • Expert
  • 9,684 posts
You're most welcome! :)

--------------

Since this issue appears to be hardware related ... this Topic has been closed.

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.
  • 0

Advertisements







Similar Topics

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

As Featured On:

Microsoft Yahoo BBC MSN PC Magazine Washington Post HP