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Help requested with ridding a PC of Tuvaro... [Solved]


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#16
godawgs

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Computer seems to be running OK...tuvaro doesn't appear when you start the browsers up now. Hard drive still seems to run constantly but maybe that's normal for this machine?

I'm glad the computer is running better. The hard drive issue can be lots of things, from not enough Ram to the services that are running, to an installed program that is constantly accessing the drive. We'll see what we can find.

 

Malwarebytes didn't find anything. Question if I may, why did you want to remove the checks besides the System Information Volume folder?

Because we will clean the old restore points and set a new one when we clean up. So there's no reason the do it now.

Let's update some out of date programs.


Step-1.
Update Adobe Reader

Earlier versions of Adobe Reader have known security flaws so it is recommended that you update your copy.

  • Click the Start Orb and click Control Panel. Under the Programs heading click Uninstall a program
  • Remove ALL instances of Adobe Reader. The version(s) I see on the computer are:
    • Adobe Reader 9
  • Right click each program and cilck Uninstall
  • Re-boot your computer as required.
  • Once ALL versions of Adobe Reader have been uninstalled, download the latest version of Adobe Reader from Here.
  • Remove the check mark next to Yes, install McAfee Security Scan Plus-optional box.
  • Click the Download Now button to download Adobe Reader and follow the directions.

Alternative Option: After uninstalling Adobe Reader, you could try installing Foxit Reader from HERE. Foxit Reader is a much smaller program. It has fewer add-ons therefore loads more quickly.
NOTE:  When installing FoxitReader, be careful not to install anything to do with AskBar or any other 3rd party software.


Step-2.
Update Fifefox

  • At the top of the Firefox window click the Firefox button.
  • Go over to the Help menu and select About Firefox.
    The About Firefox window will open and Firefox will begin checking for updates. If updates are available, they will begin downloading automatically.
    2011-01-31-08-31-03-fb3a0f.png
  • When the updates are downloaded and ready to be installed, click Apply Update. Firefox will be restarted and the updates will be installed.

2011-01-31-08-31-38-986888.png


Step-3.

Right click an open area on the taskbar and click Task Manager on the context menu that pops up. The Task Manager window will open.
Click the Processes tab.
Click the CPU heading. This should put the processes with the most CPU usage at the top.
Tell me if you see any using a lot of the CPU...like over 50%
At the bottom of the windoe you will see a CPU Usage figure. Tell me what percentages it hovers between.


Things For Your Next Post:
Please post the logs in the order requested. Please don't attach the logs unless I request it.
1. Answer my questions about the Task Manager
2. Let me know how the updates went.


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#17
frobey

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Hi,

 

Once the updates were done no process took more than 15% CPU (IE being the top process), CPU was going between 7 and 30%, memory usage dropped down to 50%, hard drive still seemed like it was churning but I guess that's just the way it is since I shut down down IE and Firefox and just had the PC sitting there not doing much of anything. He has Malwarebytes Secure backup loaded and that keeps complaining about wanting to do a backup, maybe some of the hard disk thrashing is due to that, he also has Skype installed and running.

 

I asked him this morning if he had ever noticed his hard drive thrashing and he said he didn't recall it but it's possible he never noticed before...so I'm more than willing to ignore it ;-)

 

Both the updates went fine. Windows wants to do some updates but I have ignored that for now.

 

Thanks again!!

 

Frank


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#18
godawgs

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Hello Frank,

 

 

Once the updates were done no process took more than 15% CPU (IE being the top process), CPU was going between 7 and 30%, memory usage dropped down to 50%, hard drive still seemed like it was churning but I guess that's just the way it is since I shut down down IE and Firefox and just had the PC sitting there not doing much of anything. He has Malwarebytes Secure backup loaded and that keeps complaining about wanting to do a backup, maybe some of the hard disk thrashing is due to that, he also has Skype installed and running.

That sounds about right for the CPU percentages.

 

 

For Skype you can stop it from loading when Windows starts and see if that helps.Skype also has a module called Skype Click to Call. I have found instances when this will cause the CPU to go wild, but I didn't see Click to Call in the programs that load up when Windows starts. You could uninstall it through the Control Panel installed programs list and see if that makes a difference. Most people don't use it, they just let Skype install it when Skype installs.

For MalwareBytes Secure Backup you can uninstall the program and see if that makes a difference. He can always reinstall it, but if it stops the hard drive churning issue at least you will know.

 

To Stop Skype from loading at start up:

Open Skype

Click Tools on the menu bar.

Click Options

Under the General Settings section, uncheck the box next to Start Skype when I start Windows.

Click the Save button.

Go ahead and do the Windows updates.

Let me know what you decided about Skype and MalwareBytes Secure Backup.

Then if you don't have any other issues we should be ready to start the clean up.


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#19
frobey

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Hi,

 

I stopped Skype from starting when Windows starts, installed 1 of the 2 Windows Updates (MSE definitions), the other one is Windows Live 2011 and I'm not going to install that...I decided to not remove Malwarebytes backup since it might want to delete whatever backups he has configured and I don't want to have to recreate those...rebooted and the hard disk seems a little quieter...

 

Let's get this thing cleaned up and back with its owner!!

 

Thanks again for all your help!!

 

Frank


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#20
godawgs

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I have to go out for an appointment. I will be back later today with the clean up instructions and some suggestions for keeping the computer more secure in the future.

 

Thanks!


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#21
godawgs

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Hello Frank,

Sorry I was so late getting back to you.
 

Thanks again for all your help!!

You are welcome.

OK!  Well done. :thumbsup: Here is the best part of the process! The mullygrubs are gone! That's a technical term for your log(s) appear to be clean! If you have no further issues with your computer, please complete the housekeeping procedures outlined below.
The first thing we need to do is to remove all the tools that we have used. This is so that should you ever be re-infected, you will download updated versions.

If you didn't uninstall ESET after running the program we will do it now.

Step-1.

Uninstall ESET

1. Please click the Start Orb flag-key1.png, click Control Panel. Under the Programs heading click Uninstall a program
2. In the list of programs installed, locate the following program(s):

ESET

3. Right click the program and click Uninstall
4. After the programs have been uninstalled, close the Installed Programs window and the Control Panel.
5. Reboot the computer.

Delete the folders associated with the uninstalled programs.(Only do this if you uninstalled the program)

1. Using Windows Explorer (to get there right-click your Start button and click "Explore"), please delete the following folders(s) (if present):

C:\Program Files\ESET

2. Close Windows Explorer.

Step-2.

Uninstall AdwCleaner

Re-open AdwCleaner

  • Click the Uninstall button
  • Confirm with yes

adwcleaner_uninstall.jpg

Step-3.

OTL Cleanup

1.  Please re-open otlDesktopIcon.png on your desktop.

  • Be sure all other programs are closed as this step will require a reboot.
  • Click on btnCleanUp.png
  • You will be prompted to reboot your system. Please do so.

The above process will remove most/all of the tools used and logs created during the cleanup process. After it is finished, OTL will remove itself. This is so that if you are ever infected again you will download the most current copy of the tool.

Step-4.

Delete the following Files and Folders (If Present):

On the Desktop:
MBR.txt
avg_remover_stf_x86_2012_2125.exe
Norton_Removal_Tool.exe
JRT.exe
Jrt.txt
sc-cleaner.exe
sc-cleaner.txt
esetsmartinstaller_enu.exe
SecurityCheck.exe
checkup.txt
The Adobe Reader installation file


Delete any  other .bat, .log, .reg, .txt,  and any other files created during this process, and left on the desktop and empty the Recycle Bin.

Step-5.

Reset Hidden Files and Folders

1. Click the Start Orb and click Computer.
2. In the Menu bar at the top click the Tools menu and click Folder Oprtions...
3. On the Folder Options window  click the View tab.
4. In the Advanced settings: box, Under Hidden files and folders, click the Do not show hidden files and folders button.
5. Click the Hide protected operating system files (Recommended) box.
6. Click Apply and then OK

Step-6.

Make a Fresh Restore Point,  Clear the Old Restore Points, and Re-enable System Restore

The files in System Restore are protected to prevent any programs from changing those files.  This is the only way to clean these files: (You will lose all previous restore points which are likely to be infected, but that's good news).

Note: Do not clear infected/old System Restore points before creating a new System Restore point first!

  • Click the Start Orb. Click Control Panel. Click System and Maintenance
  • Click System
  • In the left column under Tasks, click Advance System Settings and accept the warning if you get one
  • Click the System Protection Tab
  • Windows Vista: In the Available Disks box put a ckeck mark in the box next to OS (?:) (System). Your drive letter will be shown in place of the ?
    Windows 7/8: In the Protection Settings section, make sure the protection for the System drive is ON. If it isn't, click the Configure button and turn it on.

    Note: It may take some time for the system to populate the Available Disks box, so be patient.
  • Click the Create button at the bottom
  • Type in a name fo the restore point, i.e: Clean
  • Click Create
  • A small System Protection window will come up telling you a Restore Point is being created.
  • Another System Protection window will come up telling you the Restore Point has been created, click OK
  • Click OK again.
  • Close the Control Panel

Now we can purge the old Restore Points

  • Click Start(Windows 7 Orb), click Run (or press the Windows key and R together) to bring up the Run box.
  • Copy and Paste the following in the Run box:
    cleanmgr
  • Click OK
    A Disk Cleanup Options popup will open
    558d1232211536t-disk-cleanup-options.jpg
  • Click Files from all users on this computer

    A Drive Selection popup will open
    NOTE: You will not see this window unless you have more than one drive or partition on your computer.
    1587d1194409843-disk-cleanup-select_driv
    If you chose Files from all users on this computer above, then click on Continue for UAC prompt.
  • Select the system drive, C:\ and click OK.
  • For a few moments the system will make some calculations
    555d1183850142-disk-cleanup-cleanup_load
  • The Disk Cleanup Window will open:
    554d1232211527t-disk-cleanup-all_files_m
  • Click the More Options tab.
    NOTE: If there isn't a More Options tab then click the Clean up system files button at the bottom of the window. Disk Cleanup will reload and the More Options button should be visible.
  • Click the Clean up button under the System Restore and Shadow Copies section. (See screenshot below)
    553d1232211527t-disk-cleanup-all_files.j
  • In the Disk Cleanup dialog box, click Delete
  • You will get a Disk Cleanup confirmation asking if you are sure you want to delete the files.
  • Click Delete Files, and then click OK.

 

Preventing Re-Infection

Below, I have included a number of recommendations for how to protect your computer against future malware infections.

SPECIAL NOTICE

“CryptoLocker” is the generic name for an increasingly prevalent and nasty strain of malicious software that encrypts the files on your computer until you pay a ransom. Some variants encrypt you personal files(MP3s, photos, doc files,ect;). But ither variants encrypy virtually every file, including system files.  According to reports from security firms, CryptoLocker is most often spread through booby-trapped email attachments, but the malware also can be deployed by hacked and malicious Web sites by exploiting outdated browser plugins.
Unfortunately, there isn't a way to recover the files short of paying the ransom because the encryption uses 2048-bit RSA keys that would take like a quadrillion years to decrypt.
We haven't seen a lot of the CryptoLocker ransomeware in the wild yet, but if enough people pay the ransom to get their files back it will become more prevelant. You can read more about the CryptoLocker ransomware here

Fortunately there is a program that will help prevent this type of ransomeware and other malware. You should download it and install it now.
Click here to go to the CryptoPrevent web page. You can read about the program. There are also a couple of videos toward the end of the page that show the program in action.
Scroll to the bottom of the page and click the Download "CryptoPrevent Installer" button and download the file to the desktop. Close the browser and all open programs.
Right click the CryptoPreventSetup.exe file and click Run as Administrator and OK ant UAC prompts to install the program.
Next, Right click the Cryptoprevent icon on the desktop and click Run as Administrator and OK any UAC prompt to run the program.

CryptoPrevent.JPG

When the program opens make sure all boxes are checked and then click the Block button to apply the protection.

NOTE: I don't think the free version has an update tab so you will need to check the web site from time to time to check for newer versions of the program. Or you can pay a one time fee of $15 and get the Premium Edition which includes an automatic updating function.

:Keep Windows Updated:-Windows Updates are constantly being revised to combat the newest hacks and threats. Microsoft releases security updates that help your computer from becoming vulnerable.
Please either enable Automatic Updates or get into the habit of checking Windows Update regularly. They usually have security updates every month. You can set Windows to notify you of Updates so that you can choose, but only do this if you believe you are able to understand which ones are needed. This is a crucial security measure.

Vista and Windows 7 Users:
1. Click Start> All Programs, from the list find Windows Update and click it.

:Turn On Automatic Updates:

Vista and Windows 7
1. Click Start> Control Panel. Click Security. Under Windows Update, Click Turn automatic on or off.
2. On the next page, under Important Updates, Click the Drop down arrow on the right side of the box and Click Install Updates Automatically(recommended).
If you click this setting, click to select the day and time for scheduled updates to occur. You can schedule Automatic Updates for any time of day. Remember, your computer must be on at the scheduled time for updates to be installed. After you set this option, Windows recognizes when you are online and uses your Internet connection to find updates on the Windows Update Web site or on the Microsoft Update Web site that apply to your computer. Updates are downloaded automatically in the background, and you are not notified or interrupted during this process. An icon appears in the notification area of your task bar when the updates are being downloaded. You can point to the icon to view the download status. To pause or to resume the download, right-click the icon, and then click Pause or Resume. When the download is completed, another message appears in the notification area so that you can review the updates that are scheduled for installation. If you choose not to install at that time, Windows starts the installation on your set schedule.

: Keep Java Updated :

WARNING: Java is the #1 exploited program at this time. The Department of Homeland Security recommends that computer users disable Java
See this article and this article.
I would recommend that you completely uninstall Java unless you need it to run an important software or need it to play games on-line.
In that instance I would recommend that you only use Firefox or Chrome to visit those sites and do the following:

If you still want to keep Java

  • Click the Start button
  • Click Control Panel
  • Double Click Java - Looks like a coffee cup. You may have to switch to Classical View on the upper left of the Control Panel to see it.
  • Click the Update tab
  • Click Update Now
  • Allow any updates to be downloaded and installed

: Keep Adobe Reader Updated :

  • Open Adobe Reader
  • Click Help on the menu at the top
  • Click Check for Updates
  • Allow any updates to be downloaded and installed

NOTE: Whether you use Adobe Reader, Acrobat or Foxit Reader to read pdf files you need to disable Javascript in the program. There is an exploit out there now that can use it to get on your PC. For Adobe Reader: Click Start, All Programs, Adobe Reader, Edit, Preferences, Click on Javascript in the left column and uncheck Enable Acrobat Javascript. Click OK Close program. It's the same for Foxit Reader except Preferences is under the Tools menu, and you uncheck Enable Javascript Actions.

NOTE: Many installers offer third-party downloads that are installed automatically when you do not uncheck certain checkboxes. While most of the time not being malicious you usually do not want these on your computer. Be careful during the installation process and you will avoid seeing tons of new unwanted toolbars in your favorite web browser.

:Web Browsers:

:Make your Internet Explorer more secure:
1.  From within Internet Explorer click on the Tools menu and then click on Options.
2.  Click once on the Security tab
3.  Click once on the Internet icon so it becomes highlighted.
4.  Click once on the Custom Level button.
5.  Change the Download signed ActiveX controls to "Prompt"
6.  Change the Download unsigned ActiveX controls to "Disable"
7.  Change the Initialise and script ActiveX controls not marked as safe to "Disable"
8.  Change the Installation of desktop items to "Prompt"
9.  Change the Launching programs and files in an IFRAME to "Prompt"
10. When all these settings have been made, click on the OK button.
11. If it prompts you as to whether or not you want to save the settings, click the Yes button.
12. Next press the Apply button and then the OK to exit the Internet Properties page.

This webpage is worth bookmarking/reading for future reference:
Securing Your Web Browser

:Alternate Browsers:

If you use Firefox, I highly recommend these add-ons to keep your PC even more secure.

  • NoScript - for blocking ads and other potential website attacks
  • WebOfTrust - a safe surfing tool for your browser. Traffic-light rating symbols show which websites you can trust when you search, shop and surf on the Web.
  • McAfee SiteAdvisor - this tells you whether the sites you are about to visit are safe or not. A must if you do a lot of Googling

:Install the MVPs Hosts File:

  • MVPS Hosts file-replaces your current HOSTS file with one containing well known ad sites and other bad sites. Basically, this prevents your computer from connecting to those sites by redirecting them to 127.0.0.1 which is your local computer, meaning it will be difficult to infect yourself in the future.

NOTE: Please read all of the information on the MVP Hosts page before you install the HOSTS file. This file may result in some of the web sites you visit not working as expected or not at all. There are work arounds for this but you will need to read about them on the web page. If you install the MVP HOSTS file and decide you don't want it you can replace it with the HOSTS file that you were using before. The web page has directions for this.

Preventative programs that will help to keep the nasties away! We will start with Anti Spyware programs. I would advise getting a couple of them at least, and running a full scan at least once a month. Run Quick Scans at least once a week. Download the Free versions. And update the definitions before running scans.

========Anti Spyware========

  • Malwarebytes-Free Version- a powerful tool to search for and eliminate malware found on your computer.
  • SUPERAntiSpyware Free Edition-another scanning tool to find and eliminate malware.
  • SpywareBlaster-to help prevent spyware from installing in the first place. A tutorial can be found here.
  • WinPatrol - will alert you to hijackings, malware attacks and critical changes made to your computer without your permission. Help file and tutorial can be found here.

It's a good idea to clear out all your temp files every now and again. This will help your computer from bogging down and slowing. It also can assist in getting rid of files that may contain malicious code that could re-infect your computer.

========TEMP File Cleaners========

  • TFC by OldTimer-A very powerful cleaning program for 32 and 64 bit OS. Note: You may have this already as part of the fixes you have run.
  • CleanUP-Click the Download CleanUP! link. There is also a Learn how to use CleanUP! link on this page.

========BACKUPS================

  • Keep a backup of your important files.-Now, more than ever, it's especially important to protect your digital files and memories. This article is full of good information on alternatives for home backup solutions.
  • Tweaking.com's Registry Backup - Download the installer for Registry Backup from the link below and save it to the desktop :
  • Link
  • Click one of the Download buttons under Installer
    A tutorial for Registry Backup explaining the various features can be viewed here

========Keep Installed Programs Up to Date========
It is also possible for other programs on your computer to have security vulnerability that can allow malware to infect you. Therefore, it is also a good idea to check for the latest versions of commonly installed applications that are regularly patched to fix vulnerabilities.
A program that will do this is listed below. Download and install the program and run it monthly:
Filehippo Update Checker

Finally, please read How did I get infected in the first place? by Mr. Tony Cline

I'd be grateful if you could reply to this post so that I know you have read it and, if you've no other questions, the thread can then be closed.

IF I have helped you and you want to say "thanks", you can do that by clicking the rep_up.png at the bottom right of this post. :)

I Will Keep This Open For 24 hours or so. If Anything Comes Up - Just Come Back And Let Me Know

Stay Safe :wave:
godawgs
 

 

 

 


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#22
frobey

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godawgs, YOU ROCK!!!

 

Thank you so much for your help with this. I've told my neighbor if he ever lets someone else install software on his computer, to get that person to get it off there because I'm done :-)

 

Computer seems to be running OK so you can close this topic.

 

Thanks again!!

 

Frank


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#23
godawgs

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Thank you for the kind words and you are most welcome. If you should need us in the future just give us a shout. And please tell your friends about our site.

 

:wave:

godawgs


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#24
godawgs

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Since this issue appears to be resolved ... this Topic has been closed. Glad we could help. :)

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.
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