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My BSOD and my attempt to sort it out - fail. PlayOn related.


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#1
Callwill

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32 bit XPpro.  dg33fp  motherboard  E6850 -3Ghz dual core  2gb memory   Radeon HD5700 vid card

 

It only Crashes when i am running PlayOn and watching video.  This has only started in that past 2 weeks or so. I have been using Playon for a couple of years(1 yr on this build)

related oddity: When i start playon and go to system check, all the parameters are at max.

                          If i request a processor performance check that will eventually turn red and report "error".

 

I did a support request from playon. They stated there is a driver issue that they can not resolve.  

 

I dont know what i am doing for the most part, but i have used the Driver Verifier tool and didnt see any thing that said problem or failure to me.

I updated a few drivers from intel, Creative(gameport driver) and my vid card.  That hasnt helped.

I tried using WinDBg  and did review 1 of the 3 crashes recorded. Then i found WhoCrashed and viewed all 3.

I only have 3 because my system wasnt set to save them-but i learned.  In all 6-7 crashes all in the past 2 weeks, only while using playon. 

 

Here i what i wrote from the last BSOD(each time it mentioned drivers) :  Stop 0x000000c5   (0x002DC6C0  0x00000002  0x00000000  0x8054B0BA ).

 

Error Signature:  BCCode 100000C5   BCP1  002DC6C0  BCP2 00000002  BCP3 00000000  BCP4  8054B0Ba (are these a rehash of the BS report?)

 

Here is what WhoCrashed reported:

 

On Tue 3/25/2014 3:35:07 PM GMT your computer crashed
crash dump file: C:\WINDOWS\Minidump\Mini032514-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x740BA)
Bugcheck code: 0x100000C5 (0x2DC6C0, 0x2, 0x0, 0xFFFFFFFF8054B0BA)
Error: CUSTOM_ERROR
file path: C:\WINDOWS\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.

On Tue 3/25/2014 5:13:03 PM GMT your computer crashed

crash dump file: C:\WINDOWS\Minidump\Mini032514-02.dmp
This was probably caused by the following module: usbport.sys (USBPORT+0xA165)
Bugcheck code: 0x100000C5 (0x0, 0x2, 0x1, 0xFFFFFFFF8054B10D)
Error: CUSTOM_ERROR
file path: C:\WINDOWS\system32\drivers\usbport.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: USB 1.1 & 2.0 Port Driver
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this 

 

On Sat 3/29/2014 4:07:17 PM GMT your computer crashed

crash dump file: C:\WINDOWS\Minidump\Mini032914-01.dmp
This was probably caused by the following module: tcpip.sys (tcpip+0x4A19)
Bugcheck code: 0x100000C5 (0x2DC6C0, 0x2, 0x0, 0xFFFFFFFF8054B0BA)
Error: CUSTOM_ERROR
file path: C:\WINDOWS\system32\drivers\tcpip.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: TCP/IP Protocol Driver
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this 

I do have some drivers that are pre 5.1.2600 but they have all been there doing what they do .  

I have not done a Ram Test, but i did pull the ram and switched the slots when reseating.

I do not have my system set to auto update. I visit updates once a month and the last time i went i clicked express instead of custom and forgot about it for a day or so, so i dont know what Windows update installed during that time, but according to the update history, it didnt involve any drivers as far as i can tell.

 

Ideas anybody? 

 


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#2
phillpower2

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:welcome:  Callwill

 

Do you use a wireless network USB type device.

 

Download then run Speccy and post the resultant url for us please, details here

 

 

Some copy/paste information for you.

The vast majority of problems with installing and running PlayOn and PlayLater are due to antivirus and firewall software. You may want to try temporarily disabling your antivirus software to see if it helps fix any issues. If you have third party antivirus or firewall security software installed, make sure that you grant full local and online network access to the following applications:

  • C:\Program Files\MediaMall\MediaMallServer.exe
  • C:\Program Files\MediaMall\SettingsManager.exe

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#3
Callwill

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Thanks for responding. Thanks for the welcome.  I did actually spend some time last night reading about what has been done for others BSOD problems and with the little bit of info i had began using what i read and got it all fixed today.  Have run playon for several hours without any issues(just like the old days(two weeks ago!) I followed advice given to someone else and downloaded 2 different free driver updaters.  I had a lot of old system/MB drivers as well as an outdated Vid card driver.  In all i updated about 20 drivers(the newer SB Live wmd driver by Kx audio just doesnt want to load, but that wasnt part of the problem or the solution.).  Everything is seemingly running stable...just like the old days!  The cause of the issues really was 2-3 updates in a short time by playon(they blame my drivers and disown all).  With playon running it tickled something older that didnt like being tickled that way.  The new drivers are not having any issues with it.  So, again thanks.


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#4
phillpower2

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Glad you got it sorted and thanks for sharing the solution Callwill  :thumbsup:

 

 

In case you havn`t done so already can I suggest that a new restore point is created to secure these stable settings - just a precaution;

 

  1. From the Start button menu, choose All Programs→Accessories→System Tools→System Restore.

    You will see the main System Restore window.

  2. Choose the option Create a Restore Point.

  3. Click the Next button.

  4. Type a descriptive name that you will remember.

  5. Click the Create button.

  6. Click the Close button and that`s it done.


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#5
Callwill

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Thank you. I  will do that soon.  

To answer a prior question, I do use a usb wireless network device... a netgear wn111 v2  rangemax---which i just learned needs it's driver updated too.

Planning to install 2 more sticks of memory  this weekend - will bring the total to 4gb (yes i know 32 bit XP wont recognize/use it all)  in preparation for making this into a dual boot.

I need xp pro to run old games with old gameport hardware.  Just about everything else will be on W7.  I hate to see the old pro go away.

looking to upgrade to a quad core at some point.  Am considering trying the xeon conversion trick.


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#6
phillpower2

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You are welcome  :)

 

Let us know how the upgrade goes or if you have any questions along the way.


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