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Laptop Win 8.1 Won't Boot [Solved]


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#16
Don54

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Machiavelli,

 

Ok in the meanwhile based on your thinking it was a hardware issue, I ran sfc /scannow which was normal, then ran chkdsk /r which found and repaired some disk errors. 

 

Just to be on the safe side I then ran a virus scan with Windows Defender and then downloaded and ran TDSSkiller both of which showed a clean machine.

 

Laptop seems to be booting normally now... hopefully it will remain stable. 

 

I am just curious, why did we uninstall Malwarebytes? I thought that was supposed to be a good adjunct to a virus program.... would you recommend I re-install it?

 

Thanks for your assistance :spoton:

 

Don


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#17
Machiavelli

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Hey :)
 

I ran sfc /scannow which was normal, then ran chkdsk /r which found and repaired some disk errors.

That was also my plan. I would go over to our Windows Forums to check what exactly happened to the Drive. Anyway, you did very well!

I am just curious, why did we uninstall Malwarebytes? I thought that was supposed to be a good adjunct to a virus program.... would you recommend I re-install it?


We uninstalled Malwarebytes to check if this caused the BlueScreens. There were some leftovers of MCAfee - Anyway, you can install MBAM again if you like.

We need to remove the tools we've used during cleaning your machine
  • Download Delfix from here and run it (If you have Windows Vista / Windows 7 / Windows 8 please do a Right click on the Delfix icon and select Run as Administrator).
  • Ensure Remove disinfection tools is ticked
    Also tick:
    • Create registry backup
    • Purge system restore
    delfix.jpg
  • Click Run
The program will run for a few moments and then notepad will open with a log. Please paste the log in your next reply

 

Exercise common sense

Having security programs installed is very helpful to you, but none of them have the gift of human thought. The best way to make sure you don't get infected is to look before you leap. Be careful of what websites you visit - if a site looks suspicious, trust your instincts and get out of there. Be careful of what attachments you open in emails and files you download from websites - check them over carefully and look at the file extensions to make sure that you know what you're getting. Using peer-to-peer file sharing programs or downloading cracks and keygens is something else to avoid - the files you will be downloading are infected in the vast majority of cases, and the benefits simply aren't worth the risk to your computer.

Keep up on Windows updates

Along with keeping all of the security programs that you choose to use updated, it is also important to keep up on system updates from Microsoft, as these patch critical security vulnerabilities and help to keep you safe. Typically the windows update icon will appear in your taskbar when new updates are available, whenever you see it you should open the menu up and install the updates that are available. Although it may be an annoyance, that little bit of extra time it takes to stay updated is very well worth it instead of getting infected from an exploit and having to clean your PC again.

Slow computer?

If your computer begins to slow down again in the future for no particular reason, your first step should not be to come back to the malware forum. As your computer ages and is used, its parts wear, files and programs accumulate, and its performance speed can decrease. To restore your computer's performance to its best possible level, follow the steps in this guide written by tech expert Artellos.

Keep Safe! :thumbsup:
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#18
Don54

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Hi Machiavelli,

 

Here is the log from Delfix:

 

# DelFix v10.6 - Logfile created 01/04/2014 at 20:22:58
# Updated 11/11/2013 by Xplode
# Username : Don - DON-PC
# Operating System : Windows 8.1  (64 bits)

~ Removing disinfection tools ...

Deleted : C:\TDSSKiller.3.0.0.26_01.04.2014_12.30.36_log.txt
Deleted : C:\TDSSKiller.3.0.0.26_01.04.2014_12.32.44_log.txt
Deleted : C:\Users\Don\Downloads\tdsskiller.exe
Deleted : HKLM\SOFTWARE\OldTimer Tools

~ Creating registry backup ... OK

~ Cleaning system restore ...

Deleted : RP #11 [After HD Crash and Fix | 04/01/2014 17:56:41]

New restore point created !

########## - EOF - ##########

 

 

Thanks again for your help!

 

Don


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#19
Machiavelli

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You are most welcome. Keep safe, Don! :)
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#20
Essexboy

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Since this issue appears to be resolved ... this Topic has been closed. Glad we could help. :)

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.
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