[tkueter]

Hello,

I am have a problem with my wireless home network, I believe. The two computers that are on the network now redirect the homepage to say my flash player needs an update. Also, when I try to connect my mobile phone to the network it has loading errors. This is the reason why I think is might be a network problem rather than a individual computer problem. Please let me know what you think. Thanks for the help!

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Hi there have you reset the router, as that is an indication of an infected router

[Essexboy]

Hi there have you reset the router, as that is an indication of an infected router

[tkueter]

Thank for the prompt reply. I will try resetting my router. How does one get his router infected anyway?

[Essexboy]

It is carried out by a small programme which then uses the default router password to gain access, once it is there it changes the DNS settings to a server which takes over your search or tries to download malware

[tkueter]

I have tired to reset my router and now it will not let me access the internet. Any ideas?

[Essexboy]

How did you reset the router ?  What is the make and model

[tkueter]

I pushed the reset button on the back of the router. It is a TP- Link TD-W8101G.

[Essexboy]

There are two ways to reset the router

 

Method one:

With the Router powered on, use a pin to press and hold the Reset button for at least 5 seconds. And the Router will reboot to its factory default settings.

 

Method two:

Restore the default setting from “Maintenance-SysRestart” of the Router's Web-based Utility.

 

Which method did you use

[tkueter]

I used the first method. Then I was unable to connect to the internet.

[Essexboy]

What error do you get when you try to connect ?

 

Can you access the router setup  page

[tkueter]

It would connect to the router, but it said there was no internet access.

[Essexboy]

Could you open a browser and type in the following address http://192.168.1.1/  Username and password are both admin

Please download MiniToolBox, save it to your desktop and run it.

Checkmark the following checkboxes:

• Flush DNS
• Report IE Proxy Settings
• Reset IE Proxy Settings
• Report FF Proxy Settings
• Reset FF Proxy Settings
• List content of Hosts
• List IP configuration
• List Winsock Entries
• List last 10 Event Viewer log
• List Installed Programs
• List Devices
• List Users, Partitions and Memory size.
• List Minidump Files

Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.

Note: When using "Reset FF Proxy Settings" option Firefox should be closed.

[tkueter]

I will do that, it might be a little bit. I will have to download that mini tool box somewhere else and get it onto my computer. When are you most readily available, so we can keep this discussion going.  

[Essexboy]

I will be here on and off most of the day. Do any of your other systems connect OK ?

[tkueter]

None of the other systems will connect to the internet right now.